VISUAL GRAPHIC DESIGN NC III – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR VISUAL GRAPHIC DESIGN NC III

The TESDA Course in VISUAL GRAPHIC DESIGN NC III consists of competencies that a person must achieve to design and develop visual graphic designs for (i) logo; (ii) print media; (iii) user experience; (iv) user interface; (v) product packaging; and (iv) booth and product/window display.

This Qualification is packaged from the competency map of the Information and Communication Technology Industry (Service sector)

A person who has achieved this Qualification can be employed in any or more of the following:

• Visual graphic artist/designer
• Creative/Art director
• Visual graphic multimedia artist
• User interface (UI) designer
• User experience (UX) designer
• Package designer
• Booth and product/window display designer

TRAINEE ENTRY REQUIREMENTS

The trainees who wish to enter the course should possess the following requirements:

• Must have completed at least 10 yrs. basic education or an alternative learning systems (ALS) certificate of completion with grade 10 equivalent holder
• Must have drawing and drafting skills
• can communicate either oral and written;
• Must have computer operation skills and at least 1 graphic software knowledge and skills
• must pass the aptitude and artistic/talent determination test given by the institution

This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the trainees by the school or training center delivering the TVET program.

VISUAL GRAPHIC DESIGN NC III – TRAINING AND REGULATION MODULE

Course Title: VISUAL GRAPHIC DESIGN
Level: NC III
Nominal Training Duration :

• Basic Competencies – 68 hours
• Common Competencies – 28 hours
• Core Competencies – 405 hours

Total Nominal Duration – 501 hours

This course is designed to develop & enhance the knowledge, skills, & attitudes of a Visual Graphic Design Provider in accordance with industry standards. It covers the basic & common competencies in addition to the core competencies such as to develop designs for logo, develop designs for print media, develop designs for user interface and user experience as well as develop designs for product packaging and booth & product window display.

The nominal duration of 501 hours covers the required units at Visual Graphic Design NC III. TVET providers can however, offer a longer, ladderized course covering the NC III basic, common and core units.

COMPETENCIES REQUIRED IN VISUAL GRAPHIC DESIGN NC III

This units of competency comprising this qualification include Basic, Common, and Core Competencies.

To obtain this TESDA Course in VISUAL GRAPHIC DESIGN NC III, all units prescribed below for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (405 hours)
ICT216313	Develop designs for a logo
ICT216314	Develop designs for print media
ICT216315	Develop designs for user experience
ICT216316	Develop designs for user interface
ICT216317	Develop designs for product packaging
ICT216318	Design booth and product/window display
UNIT CODE	COMMON COMPETENCIES (28 hours)
ICT315202	Apply quality standards
ICT311203	Perform Computer Operations
UNIT CODE	BASIC COMPETENCIES (68 hours)
500311109	Lead Workplace Communication
500311110	Lead Small Teams
500311111	Develop and Practice Negotiation skills
500311112	Solve Problems Related to Work Activities
500311113	Use Mathematical Concepts and Techniques
500311114	Use Relevant Technologies
500311142	Apply critical thinking and problem solving techniques in the workplace
500311144	Use information creatively and critically
500311145	Work in a diverse environment

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in VISUAL GRAPHIC DESIGN NC III

UNIT TITLE: DEVELOP DESIGNS FOR A LOGO
UNIT CODE: ICT216313

This unit covers the knowledge, skills and attitude required to incorporate the principles of visual design and communication into the development of designs for a logo for use in various industries.

1. Receive and interpret the logo design brief
   • The instructions & specifications to develop the logo is read & analyzed based on the design brief
   • The objective to produce the desired outcome of logo design are identified based on the client and /or the company directives.
   • Information needed via research and other resources to develop logo concepts is identified.
   • Process and steps of submission of logo design for approval is confirmed with the client and/or a supervisor.
   • All relevant questions essential to develop the logo design is discussed and liaised with relevant personnel.
2. Select materials & equipment to develop logo design
   • All necessary materials and equipment to be used are selected and prepared according to the task to be undertaken.
   • Appropriate software is selected and checked based on the final format specified in the design brief.
   • Non-functioning and missing materials and equipment are reported to appropriate personnel
3. Develop logo design concepts
   • Ideas for design concept of the logo are generated through research.
   • Different sketches and design style experimentation are explored in accordance with logo design instructions
   • Initial design concepts developed are toned down to align with design brief parameters
   • Appropriate font is used or designed should this be a part of the logo design specifications.
   • Color combinations are experimented to compliment concept designs or to follow color specifications of the design brief
   • Visual design and communication elements are incorporated to the concepts in line with the direction of the design brief.
   • Best design sketch options are selected based on design brief requirements.
   • Final rough designs in the format required are prepared and submitted to client and /or supervisor for comments.
4. Edit / Revise logo design
   • Comments received from client and / or supervisor are analyzed to revise initial logo concepts, designs and sketches.
   • Adjustments are made to produce final specifications as required by client and/ or supervisor
   • Colors are enhanced & technically identified as per specified design directives.
   • Font selected or designed is aligned and suggested in places to fit the overall look of the logo design
   • Revised draft logo design in the format required is prepared and submitted to client and/or supervisor for final comments
5. Finalize logo design
   • Client and/ or supervisor final feedback are collected and analyzed.
   • Final revisions of the logo design are adjusted according to design specifications
   • Chosen or designed font and layout are adjusted to fit final logo design.
   • Final colors are applied to logo design as required in the feedback and design specifications
   • Final measurements, color codes and technicalities of the logo design are finalized and documented for appropriate usage.
   • Final logo design with proper documentation of design details are prepared and submitted to client and/or supervisor for final approval.

UNIT TITLE: DEVELOP DESIGNS FOR PRINT MEDIA
UNIT CODE: ICT216314

This unit describes the skills and knowledge required to conceptualize and design for posters, tarpaulin, magazine, brochures, invitation and other kinds of design intended for printed material output or format for personal, industrial and commercial use.

1. Interpret and analyze the print media design brief
   • The instructions & specifications to develop the design for the specific print media requirement is analyzed based on the design brief
   • The scope of work and deadline schedules of the proposed design is clarified in detail from the relevant personnel
   • Information needed via research and other resources to develop required designs for print is identified.
   • Approval stages of submitted design concepts is confirmed with the client and/or a supervisor.
   • Print format of the approved design is identified with all its specifications based on the design brief.
   • All questions essential to develop the design for print is discussed and liaised with relevant personnel.
2. Prepare equipment & materials for print media design
   • All necessary materials and equipment to be used are prepared according to the specifications of the design brief
   • Appropriate software is selected and checked based on the format specified for the final print media output.
   • Monitor is calibrated to show the correct color grading of designs
   • Color scheme or print palettes are organized and arranged to suit requirements of final design output.
   • Page size, orientation, appropriate resolution are selected based on the design brief specifications
   • Non-functioning and missing materials and equipment are reported to appropriate personnel
3. Develop designs for the specific print media output
   • Ideas for design concepts of the specified print output are generated through research and sketches experimentation.
   • Appropriate Document / page set up is applied based on the design brief requirements
   • Different print or graphic design style options are explored and sketched basing on the design parameters.
   • Required text copy, words, tagline or message for print is prepared and analyzed for appropriate layout placement.
   • Font style, color and size are carefully selected and placed in a proper layout to fit overall design output
   • All Elements created are organized on different comprehensive layout/compre to experiment on the best arrangements for design presentation.
   • Graphic images, product shots, photographs and other elements can be imported from other applications and added to the comprehensive layout.
   • Color combinations are experimented to compliment concept designs
   • Final rough comprehensive layout designs in the format required are prepared and submitted to client and /or supervisor for comments and revisions.
4. Finalize print media design layout
   • Comments and feedback from client and/ or supervisor are analyzed to revise the elements of the proposed comprehensive layouts
   • Combined elements in the comprehensive layout/compre are imposed correctly to suit specified sheet size.
   • Numerical sequence and lay down of the product or mockup is correctly identified to meet binding and finishing requirements.
   • Bleed allowance is incorporated in margins and borders.
   • Text copy is reviewed for possible errors and omissions and are discussed with client and/ or supervisor.
   • Alignment of the basic elements are maintained based on the overall balance of the layout and correct color blends and gradients.
   • Hard copy / progressive proof is printed and rechecked for errors, omissions to fit the overall balance of the layout.
   • Necessary changes are made, reviewed and proof read as required while comprehensive layout/ compre is still on screen.
   • The project and/or work is saved according to organizational procedures.
   • A digital proof or file format is created to present to client and/ or Supervisor for final comments and approval.
5. Prepare final print output & documentation
   • Approved final layout design and /or project is prepared for printing.
   • Correct Color profile are selected carefully for standard print output option
   • File formats are chosen to best represent artwork styles.
   • Compression options are selected that keep the image quality high and the file size low.
   • Export options of file are set and saved to the best settings for the final print output.
   • The appropriate format for saving the images/ artworks/objects and layout are used as required in the specifications of the design brief.
   • The resolution for effects and any filters are set based on image quality.
   • Document / page set up is checked to ensure correct layout file has no nonprintable elements.
   • Final high-resolution file is checked for final approval of client and/or supervisor before sending to print.
6. Color separate artwork file for final printing
   • The final and approved print media artwork file is prepared for final printing
   • The correct format for the color separation is determined and checked based on the final specifications on the design brief.
   • Command preferences are correctly set for print quality and process.
   • The color separation options are set according to print requirements of the design brief.
   • Correct Color profile is selected for the final output, based on client specifications.
   • Screen frequency with value & color preferences is selected and saved which is appropriate for the print quality
   • Spreads and choke traps are created to avoid mis-registration.
   • Overprint of objects are checked and defined to avoid ink trap.
   • A final proof is created, separations checked and completed based on the approved final artwork

UNIT TITLE: DEVELOP DESIGNS FOR USER EXPERIENCE
UNIT CODE: ICT216315

This unit covers the knowledge, skills and attitude required to incorporate the principles of visual design and communication into the development of designs for user experience.

1. Receive and interpret the user experience design brief
   • Specifications of the design brief are correctly interpreted and liaised with client and/or Supervisor
   • Proposed user experience designs are established and clarified from the relevant personnel.
   • Specifications, parameters or constraints are identified based on the design brief
   • Information are sourced and evaluated pertinent to the design brief
   • User behavior, user goals, user motivations and user needs are researched and compared appropriate to the design brief.
   • Relationship between the visual elements, hardware, and software required is identified based on the needs of the design brief
   • Research media and findings are organized and updated as required
   • Initial discussions are evaluated, based on the findings against the design brief.
2. Select media/materials for user experience design
   • Appropriate user behavior, user goals, user motivations and user needs are identified and selected based on the findings of the research.
   • Materials, hardware, and software are gathered and sourced based on the requirements
   • Non-functioning equipment and materials should be reported to relevant personnel.
3. Produce wireflow
   designs
   • A flow chart is created based on the findings of the research in relation with the design requirements
   • Clickable links are identified based on the flowchart
   • Wireflow designs of the selected user experience media are presented to relevant personnel
4. Create page template/user experience wireframing
   • Comments/feedbacks are applied to selected wireflow design
   • Page template grid is set based on the delivery platform.
   • Layout is determined using boxes and lines using appropriate software.
   • Information hierarchy is defined using typography.
   • Visual strength is determined by using grayscale tonal values.
   • Page template design is evaluated for feedback based on user experience usability, functionality and errors
5. Finalize wireframe and design flow of the selected user experience media
   • Feedbacks and comments are applied to final user experience wireframe and design flow
   • When necessary, animation or effects are simulated using motion graphic software and submitted for evaluation
   • When necessary, approved design flow is tested using simple coding tools and submitted for evaluation
   • Generated designs are organized and submitted to client and /or Supervisor for final approval.

UNIT TITLE : DEVELOP DESIGNS FOR USER INTERFACE
UNIT CODE : ICT216316

This unit covers the knowledge, skills and attitude required to incorporate the principles of visual design and communication into the development of designs for USER INTERFACE.

1. Receive and interpret the user interface design brief
   • The proposed user interface design details and overall work scope is established and clarified from the relevant personnel
   • The specifications, parameters & constraints of the user interface design are identified from the design brief
   • Information pertinent to the design brief are sourced and evaluated to create the correct design directives.
   • Visual elements and tools are researched and compared based on the design brief.
   • Relationship between the visual elements, hardware and software required is identified based on the project requirements
   • Research media and findings are organized and updated as required
   • Initial discussions of the design brief against the findings are evaluated with relevant personnel.
2. Select tools, delivery platform and appropriate software
   • Visual elements and tools are identified and presented to the relevant personnel.
   • Appropriate visual elements and tools are selected based on the design brief requirements
   • Materials, hardware, and software are gathered and sourced based project requirements.
   • Non-functioning and missing materials and equipment are reported to appropriate personnel
3. Generate and develop designs for user interface
   • Range of feasible design ideas and creative solutions are generated in response to the design brief.
   • Design ideas are discussed and collaborated with relevant personnel.
   • Brand guidelines specified in the design brief are applied to the rough design outputs.
   • Creative ideas and solutions are reflected and assessed based on constraints to meet the design brief.
   • User interface design studies in the format required are prepared and submitted to client and /or supervisor for comments and revisions.
4. Finalize user interface design
   • Comments and feedback from client and/ or supervisor are analyzed to revise the elements of the proposed user interface design.
   • Gathered media and content is assembled based on the technical specifications
   • Accurate dimensions are considered appropriate to design brief requirements
   • Media file size must be considered for accessibility and compatibility
   • Media are placed in web based locations and external links are generated for fast accessibility
   • Web safe colors are selected based on the media requirements
   • Standard web fonts are considered based on delivery platform requirements
   • Selected design techniques and tools are applied in developing the design.
   • Relevant personnel are consulted to ensure harmony and compatibility of the design with the technical requirements.
   • Responsive design is considered based on media output
   • Final UI design is tested against media output for possible errors

UNIT TITLE : DEVELOP DESIGNS FOR PRODUCT PACKAGING
UNIT CODE : ICT216317

This unit covers the knowledge, skills and attitude required to incorporate the principles of visual design and communication into the development of designs for product packaging.

1. Receive and interpret the product packaging design brief
   • Instructions & specifications to develop the product packaging are read & analyzed based on the design brief
   • Proposed packaging design is established and clarified from the relevant personnel to inform design decisions.
   • Specifications, parameters or constraints are identified based on the design brief.
   • Information are sourced and evaluated pertinent to design brief.
   • Current and emerging packaging trends and ideas are considered pertinent to the design brief.
   • Nature of the customer, the product, and how the product will be displayed and be distributed are examined pertinent to the brief.
   • Key sustainability issues are evaluated for incorporation into design.
   • Ideas for technical, creative and budgetary implications are reflected appropriate to the requirements.
   • Regulatory requirements that affect packaging design are considered based on the requirements of the design brief.
2. Develop design concepts for specific product packaging
   • References to support the design process are identified appropriate to the design brief.
   • Design ideas are explored using isometric and orthographic methods.
   • Design ideas of the package are generated based on form and function of the product.
   • Packaging and color printing materials to be used are properly considered based OSHS and EHSM standard.
   • Designs developed are organized and submitted in the format required to the client and/or supervisor.
3. Create specific product packaging mockup
   • Selected design from initial ideas is developed based on production and design factors.
   • Selected design is created into a mockup using specified measurements and temporary package materials based on the product.
   • Package design functionality is tested with collaboration and refinement from relevant personnel.
   • Final mockup selected and approved by client and/or supervisor is submitted for approval.
4. Finalize design for specific product packaging
   • Modifications and amendments are applied to the final product package design.
   • Accurate measurements and die line are developed to support product packaging design
   • Final design, mockup, die line template and documentation are presented for approval to relevant personnel.

UNIT TITLE : DESIGN BOOTH AND PRODUCT WINDOW / DISPLAY
UNIT CODE : ICT216318

This unit covers the knowledge, skills and attitude required to incorporate the principles of visual design and communication into the design and production of booth and product window displays.

1. Receive and interpret the booth & product window / display design brief
   • Instructions & specifications to develop the booth & product window /display design is read & analyzed based on the design brief.
   • Proposed booth & product window/display design is established and clarified from the relevant personnel to inform design decisions.
   • Specifications, parameters or constraints are identified based on the design brief.
   • Information are sourced and evaluated pertinent to design brief.
   • Required design ideas and solutions are assessed for implications on budget, timeline, technical feasibility and suitability.
   • All relevant questions essential to develop the specific booth & product window / display design is discussed and liaised with relevant personnel.
2. Develop design concepts for specific booth and product window / display
   • References to support the design process are identified appropriate to the design brief.
   • Design ideas are explored using isometric and orthographic methods.
   • Ideas for design concepts are generated through research and observation of structures and window displays.
   • Different design style options are explored and sketched based on the design parameters.
   • Brand guidelines specified in the design brief are applied to the rough design outputs.
   • Location or space guidelines of the product window / display is noted and measured to the design specifications.
   • Final rough designs in the format required are prepared and submitted to relevant personnel for comments and revisions.
3. Finalize selected design using precise specifications provided
   • Comments and feedback from client and/ or supervisor are collected & analyzed to revise and edit the chosen design concept.
   • Multi-view Orthographic drawings of the selected design are provided for arrangement & construction reference.
   • Booth or product window/display size and dimensions are accurately indicated on the final design.
   • Materials & specifications and construction items to be used on the final output are identified and indicated over the design parts.
   • Brand guidelines should be clearly seen on the final booth design, as required in the design brief.
   • A plan of the utilities location and installation should be clearly indicated in the final booth & product window/ display design, in coordination with relevant personnel.
   • Final design with proper documentation of the design details are prepared and submitted to client and/or supervisor for final approval.
4. Produce 3D Model images/view of the approved booth or product/window display design
   • Approved final booth design is created into a precise colored 3D model images based on the multi-view orthographic drawings.
   • Brand, logo, color of overall 3D model images are fully seen and reflected based on the approved final design & requirements.
   • Structure and functionality are indicated with collaboration and refinement with relevant personnel.
   • Required materials needed for the design are researched and indicated based on approved design documentation & structure plan.
   • Any electrical, lighting and other important utilities are indicated, and/or consulted with relevant personnel
   • Final design, colored images of 3D model and documentation are presented for approval by relevant personnel.

COMMON COMPETENCIES

UNIT TITLE : APPLY QUALITY STANDARDS
UNIT CODE : ICT315202

This unit covers the knowledge, skills, attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements.

1. Assess quality of received materials
   • Work instruction is obtained and work is carried out in accordance with standard operating procedures.
   • Received materials are checked against workplace standards and specifications.
   • Faulty materials related to work are identified and isolated.
   • Faults and any identified causes are recorded and/or reported to the supervisor concerned in accordance with workplace procedures.
   • Faulty materials are replaced in accordance with workplace procedures.
2. Assess own work
   • Documentation relative to quality within the company is identified and used.
   • Completed work is checked against workplace standards relevant to the task undertaken.
   • Errors are identified and isolated.
   • Information on the quality and other indicators of production performance are recorded in accordance with workplace procedures.
   • In cases of deviations from specific quality standards, causes are documented and reported in accordance with the workplace’ s standards operating procedures.
3. Engage in quality improvement (Produce)
   • Process improvement procedures are participated in relative to workplace assignment.
   • Work is carried out in accordance with process improvement procedures.
   • Performance of operation or quality of product of service to ensure customer satisfaction is monitored.

UNIT TITLE : PERFORM COMPUTER OPERATIONS
UNIT CODE : ELC311203

This unit covers the knowledge, skills, (and) attitudes and
values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software

1. Plan and prepare for task to be undertaken
   • Requirements of task are determined according to job specifications
   • Appropriate hardware and software are selected according to task assigned and required outcome
   • Task is planned to ensure OH&S guidelines and procedures are followed
   • Client -specific guidelines and procedures are followed.
   • Required data security guidelines are applied in accordance with existing procedures.
2. Input data into computer
   • Data are entered into the computer using appropriate program/application in accordance with company procedures
   • Accuracy of information is checked and information is saved in accordance with standard operating procedures
   • Inputted data are stored in storage media according to requirements
   • Work is performed within ergonomic guidelines
3. Access information using computer
   • Correct program/application is selected based on job requirements
   • Program/application containing the information required is accessed according to company procedures
   • Desktop icons are correctly selected, opened and closed for navigation purposes
   • Keyboard techniques are carried out in line with OH&S requirements for safe use of keyboards
4. Produce/output data using computer system
   • Entered data are processed using appropriate software commands
   • Data printed out as required using computer hardware/peripheral devices in accordance with standard operating procedures
   • Files, data are transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures
5. Maintain computer equipment and systems
   • Systems for cleaning, minor maintenance and replacement of consumables are implemented
   • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures
   • Basic file maintenance procedures are implemented in line with the standard operating procedures

BASIC COMPETENCIES

The BASIC COMPETENCIES refer to non-technical skills (knowledge, skills and attitudes) that everybody will need in order to perform satisfactorily at work and in society and are considered portable and transferable irrespective of jobs and industrial settings.

UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION
UNIT CODE : 500311109

This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace.

1. Communicate information about workplace processes
   • Appropriate communication method is selected
   • Multiple operations involving several topics areas are communicated accordingly
   • Questions are used to gain extra information
   • Correct sources of information are identified
   • Information is selected and organized correctly
   • Verbal and written reporting is undertaken when required
   • Communication skills are maintained in all situations
2. Lead workplace discussions
   • Response to workplace issues are sought
   • Response to workplace issues are provided immediately
   • Constructive contributions are made to workplace discussions on such issues as production, quality and safety
   • Goals/objectives and action plan undertaken in the workplace are communicated
3. Identify and communicate issues arising in the workplace
   • Issues and problems are identified as they arise
   • Information regarding problems and issues are organized coherently to ensure clear and effective communication
   • Dialogue is initiated with appropriate personnel
   • Communication problems and issues are raised as they arise

UNIT OF COMPETENCY : LEAD SMALL TEAMS
UNIT CODE : 500311110

This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards.

1. Provide team leadership
   • Work requirements are identified and presented to team members
   • Reasons for instructions and requirements are communicated to team members
   • Team members’ queries and concerns are recognized, discussed and dealt with
2. Assign responsibilities
   • Duties, and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy
   • Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible
3. Set performance expectations for team members
   • Performance expectations are established based on client needs and according to assignment requirements
   • Performance expectations are based on individual team members duties and area of responsibility
   • Performance expectations are discussed and disseminated to individual team members
4. Supervised team performance
   • Monitoring of performance takes place against defined performance criteria and/or assignment instructions and corrective action taken if required
   • Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies
   • Performance issues which cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policy
   • Team members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfaction
   • Team operations are monitored to ensure that employer/client needs and requirements are met
   • Follow-up communication is provided on all issues affecting the team
   • All relevant documentation is completed in accordance with company procedures

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS
UNIT CODE : 500311111

This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation.

1. Plan negotiations
   • Information on preparing for negotiation is identified and included in the plan
   • Information on creating non verbal environments for positive negotiating is identified and included in the plan
   • Information on active listening is identified and included in the plan
   • Information on different questioning techniques is identified and included in the plan
   • Information is checked to ensure it is correct and up-to- date
2. Participate in negotiations
   • Criteria for successful outcome are agreed upon by all parties
   • Desired outcome of all parties are considered
   • Appropriate language is used throughout the negotiation
   • A variety of questioning techniques are used
   • The issues and processes are documented and agreed upon by all parties
   • Possible solutions are discussed and their viability assessed
   • Areas for agreement are confirmed and recorded
   • Follow-up action is agreed upon by all parties

UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES
UNIT CODE : 500311112

This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems.

1. Identify the problem
   • Variances are identified from normal operating parameters; and product quality
   • Extent, cause and nature are of the problem are defined through observation, investigation and analytical techniques
   • Problems are clearly stated and specified
2. Determine fundamental causes of the problem
   • Possible causes are identified based on experience and the use of problem solving tools / analytical techniques.
   • Possible cause statements are developed based on findings
   • Fundamental causes are identified per results of investigation conducted
3. Determine corrective action
   • All possible options are considered for resolution of the problem
   • Strengths and weaknesses of possible options are considered
   • Corrective actions are determined to resolve the problem and possible future causes
   • Action plans are developed identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures
4. Provide recommendation/s to manager
   • Report on recommendations are prepared
   • Recommendations are presented to appropriate personnel.
   • Recommendations are followed-up, if required

UNIT OF COMPETENCY : USE MATHEMATICAL CONCEPTS AND TECHNIQUES
UNIT CODE : 500311113

This unit covers the knowledge, skills and attitudes required in the application of mathematical concepts and techniques.

1. Identify mathematical tools and techniques to solve problem
   • Problem areas are identified based on given condition
   • Mathematical techniques are selected based on the given problem
2. Apply mathematical procedure/solution
   • Mathematical techniques are applied based on the problem identified
   • Mathematical computations are performed to the level of accuracy required for the problem
   • Results of mathematical computation is determined and verified based on job requirements
3. Analyze results
   • Result of application is reviewed based on expected and required specifications and outcome
   • Appropriate action is applied in case of error

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES
UNIT CODE : 500311114

This unit of competency covers the knowledge, skills, and attitude required in selecting, sourcing and applying appropriate and affordable technologies in the workplace.

1. Study/select appropriate technology
   • Usage of different technologies is determined based on job requirements
   • Appropriate technology is selected as per work specification
2. Apply relevant technology
   • Relevant technology is effectively used in carrying out function
   • Applicable software and hardware are used as per task requirement
   • Management concepts are observed and practiced as per established industry practices
3. Maintain/enhance relevant technology
   • Maintenance of technology is applied in accordance with the industry standard operating procedure, manufacturer’s operating guidelines and occupational health and safety procedure to ensure its operative ability
   • Updating of technology is maintained through continuing education or training in accordance with job requirement
   • Technology failure/ defect is immediately reported to the concern/responsible person or section for appropriate action

UNIT OF COMPETENCY : APPLY CRITICAL THINKING AND PROBLEM SOLVING TECHNIQUES IN THE WORKPLACE
UNIT CODE : 500311142

This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems

1. Identify the problem
   • Variances are identified from normal operating parameters; and product quality
   • Extent, cause and nature are of the problem are defined through observation, investigation and analytical techniques
   • Problems are clearly stated and specified
2. Determine fundamental causes of the problem
   • Possible causes are identified based on experience and the use of problem solving tools / analytical techniques
   • Possible cause statements are developed based on findings
   • Fundamental causes are identified per results of investigation conducted
3. Determine corrective action
   • All possible options are considered for resolution of the problem
   • Strengths and weaknesses of possible options are considered
   • Corrective actions are determined to resolve the problem and possible future causes
   • Action plans are developed identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures
4. Provide recommendation/s to manager
   • Report on recommendations are prepared
   • Recommendations are presented to appropriate personnel.
   • Recommendations are followed-up, if required

UNIT OF COMPETENCY: USE INFORMATION CREATIVELY AND CRITICALLY
UNIT CODE : 500311144

This unit covers the knowledge, skills and attitudes required to use technical information system and information technology, and apply information technology (IT).

1. Use technical information systems and information technology
   • Collate and organize information into a suitable form for reference and use
   • Classify stored information so that it can be quickly identified and retrieved when needed
   • Advise and offer guidance to people who need to find and use information
   • Operate the technical information system using agreed procedures
   • Operate appropriate and valid procedures for inputting, maintaining and archiving information
2. Apply information technology (IT)
   • Utilize the software and IT systems that are required to execute the project activities
   • Handle, edit, format and check information and data obtained from a range of internal and external sources
   • Extract, enter, and process information to produce the outputs required by customers
   • Share your own skills and understanding to help others
   • Implement the specified security measures to protect the confidentiality and integrity of project data held in IT systems
3. Edit, format and check information
   • Basic editing techniques is used
   • Accuracy of documents are check
   • Editing and formatting tools and techniques are used for more complex documents
   • Proof reading techniques is used to check that documents look professional

UNIT OF COMPETENCY: WORK IN A DIVERSE ENVIRONMENT
UNIT CODE : 500311145

This unit of covers the knowledge, skills and attitudes required to work effectively in a workplace characterized by diversity in terms of religions, beliefs, races, ethnicities and other differences.

1. Develop an individual’s cultural awareness and sensitivity
   • Individual differences with clients, customers and fellow workers are recognized and respected in accordance with enterprise policies and core values.
   • Differences are responded to in a sensitive and considerate manner
   • Diversity is accommodated using appropriate verbal and nonverbal communication.
   • Actions/decisions are maintained consistent with legislative requirements and enterprise guidelines.
2. Work effectively in an environment that acknowledges and values cultural diversity
   • Knowledge, skills and experiences of others are recognized and documented in relation to team objectives.
   • Fellow workers are encouraged to utilize and share their specific qualities, skills or backgrounds with other team members and clients to enhance work outcomes.
   • Relations with customers and clients are maintained to show that diversity is valued by the business.
3. Identify common issues in a multicultural and diverse environment
   • Diversity-related conflicts within the workplace are effectively addressed and resolved.
   • Discriminatory behavior towards customers/stakeholders are minimized and addressed accordingly.
   • Change management policies are in place within the organization.

DEFINITION OF TERMS

• Additive Color – A color produced by light falling onto a surface, as compared to subtractive color. An additive color model involves light emitted directly from a source or illuminant of some sort. The additive reproduction process usually uses red, green and blue light to produce the other colors
• Anti-alias – The blending of pixel colors on the perimeter of hard-edged shapes, like type, to smooth undesirable edges (jaggies).
• Artwork – All original copy, including type, photos and illustrations, intended for printing. Also called art.
• Bitmap (or raster) image – is one of the two major graphic types (the other being vector ). Bitmap-based images are comprised of pixels in a grid. Each pixel or “bit” in the image contains information about the color to be displayed. Bitmap images have a fixed resolution and cannot be resized without losing image quality. Common bitmap based formats are JPEG, GIF, TIFF, PNG, PICT, and BMP. Most bitmap images can be converted to other bitmap-based formats very easily. Bitmap images tend to have much large file sizes than vector graphics and they are often compressed to reduce their size. Although many graphics formats are bitmap-based, bitmap (BMP) is also a graphic format.
• CMYK – Acronym for cyan-magenta-yellow-black. A color model that describes each color in terms of the quantity of each secondary color (cyan, magenta, yellow), and “key” (black) it contains. The CMYK system is used for printing.
• Color Balance – Refers to amounts of process colors that simulate the colors of the original scene or photograph.
• Color Correct – Adjust the relationship among the process colors to achieve desirable colors.
• Color Gamut – Range of hues possible to reproduce using a specific device, such as a computer screen, or system, such as four-color process printing.
• Color Model – Way of categorizing and describing the infinite array of colors found in nature.
• Color separation – refers to color printing, is the reproduction of an image or text in color (as opposed to simpler black and white or monochrome printing). Color printing involves a series of steps, or transformations, in order to generate a quality color reproduction. The process of color separation starts by separating the original artwork into red, green, and blue components (for example by a digital scanner). The next step is to invert each of these separations. When a negative image of the red component is produced, the resulting image represents the cyan component of the image. Likewise, negatives are produced of the green and blue components to produce magenta and yellow separations, respectively. This is done because cyan, magenta, and yellow are subtractive primaries which each represent two of the three additive primaries (RGB) after one additive primary has been subtracted from white light.
• Composition – (1) In typography, the assembly of typographic elements, such as words and paragraphs, into pages ready for printing. (2) In graphic design, the arrangement of type, graphics and other elements on the page.
• Computer graphics is a sub-field of computer science and is concerned with digitally synthesizing and manipulating visual content. Although the term often refers to three dimensional computer graphics, it also encompasses two-dimensional graphics and image processing. Computer graphics is often differentiated from the field of visualization, although the two have many similarities.
• Critical Thinking – the objective analysis and evaluation of an issue in order to form a judgment.
• Die line – is the template for a package. It’s a flattened outline of the cut lines and folds. You cannot create a product package design without one. If you took apart a cereal box and flattened it out, you’d be looking at the die line.
• Drawing – is a means of making an image, using any of a wide variety of tools and techniques. It generally involves making marks on a surface by applying pressure from a tool, or moving a tool across a surface. Common tools are graphite pencils, pen and ink, inked brushes, wax color pencils, crayons, charcoals, pastels, and markers. Digital tools which simulate the effects of these are also used. The main techniques used in drawing are: line drawing, hatching, crosshatching, random hatching, scribbling, stippling, and blending.
• Electronic media – are media that utilize electronics or electromechanical energy for the end user (audience) to access the content. This is in contrast to static media (mainly print media), which are most often created electronically, but don’t require electronics to be accessed by the end user in the printed form.
• Filters – the color filters filter the light by wavelength range, such that the separate filtered intensities include information about the color of light.
• Flattening – A Photoshop CS process in which all visible layers are merged into the background, greatly reducing file size. Flattening an image discards all hidden layers and fills the remaining transparent areas with white.
• Graphic Arts – is a term applied historically to the art of printmaking and drawing. In contemporary usage it refers to the applied trade-skills of a graphic designer or print technician. The term can include the trades of lithography, serigraphy and bindery, among others. Graphic arts as a trade can be traced back to the first instances of the stamped image or word.
• Graphic Design – Arrangement of type and visual elements along with specifications for paper, ink colors and printing processes that, when combined, convey a visual message.
• Graphics – Visual elements that supplement type to make printed messages more clear or interesting.
• Grayscale – A sequence of shades ranging from black through white, used in computer graphics to add detail to images or to represent a color image on a monochrome output device.
• Handheld device – is a pocket-sized computing device, typically comprising a small visual display screen for user output and a miniature keyboard or touch screen for user input.
• Holistic Skills – All encompassing view based on the knowledge of the nature, functions, and properties of the components, their interactions, and their relationship to the whole.
• Hue – A specific color such as yellow or orange.
• Images or picture – is an artifact, usually two-dimensional, that has a similar appearance to some subject—usually a physical object or a person. Images may be two-dimensional, such as a photograph, screen display, and as well as a three dimensional, such as a statue. They may be captured by optical devices—such as cameras, mirrors, lenses, telescopes, microscopes, etc. and natural objects and phenomena, such as the human eye or water surfaces.
• Indexed Color – Indexed formats are formats which are mapped to a smaller color palette – 256-colours or less. All GIF images – whose bit depths can range from 1 to 8 – are, by definition, indexed images. In an indexed image, colors are stored in a palette, which is sometimes referred to as a color lookup table. The indexed image’s palette contains all of the colors that are available for the image.
• Interaction design – is when we create engaging web interfaces with logical behaviors and actions.
• Layout – A sample of the original providing (showing) position of printed work (direction, instructions) needed and desired.
• Layered – In Photoshop, a layer is a section of information within a file. For example, a RGB file consists of at least four layers: the combined RGB layer, a Red layer, a Green layer, and a Blue.
• Leading – Amount of space between lines of type.
• Logo (Logotype) – A company, partnership or corporate creation (design) that denotes a unique entity. A possible combination of letters and art work to create a “sole” entity symbol of that specific unit.
• Lossless Compression – The process of compressing a file such that, after being compressed and decompressed, it matches its original format bit for bit.
• Multichannel – Color mode in which each multiple channel in Photoshop uses 256 levels of gray.
• Mockup – or mock-up, is a scale or full-size model of a design or device, used for teaching, demonstration, design evaluation, promotion, and other purposes.
• Objects – refers to the vector shapes, e.g rectangle, rounded shapes, ellipse and other irregular shapes.
• Page layout – is the part of graphic design that deals in the arrangement and style treatment of elements (content) on a page.
• Path – consists of the general outline of an object. Paths can be open or closed and can be made up of a combination of straight and curved segments. Open paths are straight or curved lines which can have varying thickness by stroking the path. Closed paths are shapes which can have a stroked outline and a filled interior. Paths can also be used to mask out or clip away portions of another image. These paths are referred to as clipping paths. Paths in graphics software are generally creating using a pen tool, Bézier curve tool, or less commonly, a spline or b-spline curve tool.
• Printmaking is the process of making artworks by printing, normally on paper.
• Process color – is a subtractive color model, used in color printing, also used to describe the printing process itself. Though it varies by print house, press operator, press manufacturer and press run, ink is typically applied in the order of the acronym.
• Prototype – is an early sample, model, or release of a product built to test a concept or process or to act as a thing to be replicated or learned from.
• Proof – Test sheet made to reveal errors or flaws, predict results on press and record how a printing job is intended to appear when finished.
• Raster graphics – see Bitmap definition.
• Resolution – Sharpness of an image on film, paper, computer screen, disc, tape or other medium.
• Responsive Design – aims to build websites which provide an optimal viewing and interaction experience.
• RGB – Acronym for red-green-blue. The three colors of light which can be mixed to produce any other color. Colored images are often stored as a sequence of RGB triplets or as separate red, green, and blue overlays though this is not the only possible representation (see CMYK).
• Scale – To enlarge or reduce a graphic display, such as a drawing or a photographic image, by adjusting its size proportionally.
• Sharpening – In Photoshop, a variation of a traditional compositing technique used to sharpen edges in an image. It is useful for images intended both for print and online.
• Software – computer programs and procedures concerned with the operation of an information system
• Spot color – In offset printing, a spot color is any color generated by an ink (pure or mixed) that is printed using a single run. The widely-spread offset printing process is composed of four spot colors: Cyan, Magenta, Yellow and Key (black) commonly referred to as CMYK. More advanced processes involve the use of six spot colors (hexa-chromatic process), which add Orange and Green to the process (termed CMYKOG). The two additional spot colors are added to compensate for the inefficient reproduction of faint tints using CMYK colors only. However, offset technicians around the world use the term spot color to mean any color generated by a non-standard offset ink; such as metallic, fluorescent, spot varnish, or custom hand-mixed inks.
• Stroke – refers to outline of an object.
• Subtractive Color – Color produced by light reflected from a surface, as compared to additive color. Subtractive color includes hues in color photos and colors created by inks on paper.
• Tint – Screening or adding white to a solid color for results of lightening that specific color.
• Trapping is a method of adjusting areas where two distinct, adjacent colors meet so that press misregistration won’t cause white spaces. Two kinds of trap process include : a) spread – a lighter object overlaps a darker background and seems to expand into the background and b) choke – a lighter background overlaps a darker object that falls within the background and seems to squeeze or reduce the object.
• UI (User Interface) Design – is the process of designing the look and feel of an application.
• UX (User Experience) Design – is the process of enhancing user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and the product.
• Vector image – is one of the two major graphic types (the other being bitmap). Vector graphics are made up of many individual objects. Each of these objects can be defined by mathematical statements and has individual properties assigned to it such as color, fill, and outline. Vector  graphics are resolution independent because they can be output to the highest quality at any scale.
• Visual arts – are art forms that focus on the creation of works which are primarily visual in nature, such as painting, photography, printmaking, and filmmaking. Those that involve three-dimensional objects, such as sculpture and architecture, are called plastic arts.
• Wireflow – are a design-specification format that combines wireframe-style page layout designs with a simplified flowchart-like way of representing interactions
• Wireframe – also known as a page schematic or screen blueprint, is a visual guide that represents the skeletal framework of a website.