HILOT (WELLNESS MASSAGE) NC II – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR HILOT (WELLNESS MASSAGE) NC II

This TESDA Course in HILOT (WELLNESS MASSAGE) NC II consists of competencies that a person must achieve to plan the hilot wellness program of client/s, provide pre-service to client/s, apply hilot wellness massage techniques and provide post-advice on post-services to clients.

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in HILOT (WELLNESS MASSAGE) NC II Course should possess the following requirements:

• 18 years old and above
• Must pass the personality / aptitude test
• Can communicate effectively both oral and written form
• Physically, emotionally and mentally fit
• Good moral character

This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the trainees by the school or training center delivering this TVET program.

A student who has achieved this TESDA Course in HILOT (WELLNESS MASSAGE) NC II is competent to be:

• Hilot (Wellness) Massage Therapist

HILOT (WELLNESS MASSAGE) NC II – TRAINING AND REGULATION MODULE

Course Title: HILOT (WELLNESS MASSAGE)
Level: NC II
Nominal Training Duration :

(Basic Competency) 18 Hours
(Common Competency) 22 Hours
(Core Competency) 80 Hours

Total Duration: 120 Hours

This course is designed to enhance the knowledge, skills and attitudes of HILOT (WELLNESS MASSAGE) in accordance with industry standards.

COMPETENCIES REQUIRED IN HILOT (WELLNESS MASSAGE) NC II

This units of competency comprising this qualification include Basic, Common, and Core Competencies.

To obtain this TESDA course in HILOT (WELLNESS MASSAGE) NC II, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (80 Hours)
HCS222301	Plan the hilot wellness program of client/s
HCS222302	Provide pre-service to hilot client/s
HCS222303	Apply hilot wellness massage techniques
HCS222304	Provide post advice and post-services to hilot clients
UNIT CODE	COMMON COMPETENCIES (22 Hours)
HCS323201	Implement and monitor infection control policies and procedures
HCS323202	Respond effectively to difficult/challenging behavior
HCS323203	Apply basic first aid
HCS323204	Maintain high standard of patient services
UNIT CODE	BASIC COMPETENCIES (18 Hours)
500311105	Participate in workplace communication
500311106	Work in a team environment
500311107	Practice career professionalism
500311108	Practice occupational health and safety procedures

This section gives the details and contents of the units of competency required in HILOT (WELLNESS MASSAGE) NC II. These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in HILOT (WELLNESS MASSAGE) NC II.

UNIT OF COMPETENCY : PLAN THE HILOT WELLNESS PROGRAM OF CLIENT/S
UNIT CODE : HCS222301

This unit describes the knowledge, skills and attitudes required to consult with client/s and select and sequence a range of hilot wellness techniques as a program.

1. Assess/Interview client
   • When necessary, hilot is explained to client in simple terms
   • Relevant information is obtained from the client to determine their expectations/requirements.
   • Hilot wellness services and products are explained to the client.
   • Contra-indications are identified, discussed with the client and referred to an appropriate professional where required.
   • Special needs of the client are identified.
2. Determine the hilot wellness program
   • Hilot wellness service recommendations are discussed with client.
   • Treatment/s are agreed and scheduled with client.
   • Pre-hilot wellness advice and post-hilot wellness advice is provided to client according to the hilot wellness program.
   • Hilot wellness program is recorded according to workplace policies and procedures.
   • Client is booked for hilot wellness program.
3. Confirm hilot wellness program
   • Client hilot wellness program is assessed.
   • Any variations in the hilot wellness program are identified and noted.
   • The hilot wellness program is confirmed with the client.
   • Written consent is obtained from client.

UNIT OF COMPETENCY : PROVIDE PRE-SERVICE TO CLIENTS
UNIT CODE : HCS222302

This unit describes the knowledge, skills and attitudes required to deliver preparatory services to hilot wellness clients, including receiving clients, making appointments and responding to client complaints.

1. Schedule clients
   • Appointments are scheduled according to length of time required for service/s, availability of staff and rooms and workplace policies and procedures.
   • Appointments are confirmed with client and details recorded.
2. Receive clients
   • Communication with clients is conducted according to workplace policies and procedures.
   • Client customer service needs and reasonable requests are met or referred to supervisor according to workplace policies.
   • Client wellness form is sourced from file or new wellness form established.
   • Client information is noted in record system according to workplace policies and procedures and relevant laws.
   • Client is directed to designated area for specific hilot wellness service.
3. Identify clients’ special customer service needs/requirements
   • Clients’ with special needs or requirements are identified promptly by observation and questioning.
   • A willingness to assist is conveyed verbally and non-verbally.
   • Client needs are promptly serviced, referred or redirected as required.
4. Deliver hilot wellness service to client/s
   • Possible problems are identified, anticipated and action is taken to minimize client dissatisfaction
   • Opportunities to deliver additional levels of hilot wellness services beyond the client’s immediate request are recognized and acted upon.
   • Client is bidden farewell according to workplace policies and procedures.
   • Verbal and non-verbal communication is used to develop rapport and maintain contact with client during customer service delivery.
   • Regular customer is encouraged by promotion of appropriate hilot wellness services and products according to workplace policies and procedures.
   • Sales, returns or refunds are processed according to workplace policies and procedures.
5. Respond to client/s complaint/s
   • Nature of complaint is established by active listening and questioning and confirmed with the client.
   • Complaint resolution procedures are implemented.
   • Unresolved complaints are promptly referred to supervisor.
   • Opportunities are taken to turn incidents of guest dissatisfaction into a demonstration of high quality customer service in line with workplace policies and procedures.
   • Documentation regarding client dissatisfaction or complaints is completed.
   • Follow-up action is taken as necessary to ensure client satisfaction.

UNIT OF COMPETENCY : APPLY HILOT WELLNESS MASSAGE TECHNIQUES
UNIT CODE : HCS222303

This unit covers the knowledge, skills and attitudes required to perform a range of hilot wellness massage techniques.

1. Prepare client and work area for hilot wellness massage techniques
   • Work area/s and work area environment are prepared sequentially according to hilot wellness massage techniques and client needs, relevant laws and workplace policies and procedures.
   • Client preparation is conducted according to the hilot wellness program, relevant laws and workplace policies and procedures.
   • Hilot area/s is/are prepared according to the hilot wellness program, relevant laws and workplace policies and procedures.
   • Wellness products, furnishings and paraphernalia are prepared and sequenced according to the hilot wellness program, manufacturer instructions, relevant laws and workplace policies and procedures.
2. Prepare self for hilot wellness session
   • Personal hygiene practices are performed in accordance with standard operating procedures.
   • Pre-hilot procedure is performed based on standard operating procedures.
3. Perform hilot wellness massage techniques
   • Imbalances in the body are located in accordance with methods of scanning used by hilot.
   • Hilot pressure areas are determined in accordance with its characteristics, location and indications.
   • Hilot wellness massage techniques are applied in accordance with workplace policies and procedures.
   • Length of hilot wellness massage techniques is varied to suit client requirements.
   • Client response is monitored throughout the hilot wellness session and hilot wellness massage techniques are evaluated and adapted as required.

UNIT OF COMPETENCY : PROVIDE POST-ADVICE AND POST-SERVICES TO CLIENTS
UNIT CODE : HCS311304

This unit covers the knowledge, skills and attitudes required to advise on post hilot wellness services.

1. Identify products and services
   • Products used in hilot wellness massage are identified and explained in accordance with workplace procedures
   • Products and range of services are identified and their benefits and comparative advantage.
2. Explain product and services knowledge
   • Knowledge of products and services is explained, maintained and conveyed to other staff members as required.
   • Comparisons between products and services are applied.
   • Knowledge of competitors’ product and range of service and pricing structure is explained.
3. Recommend specialized products and services
   • Clients needs and condition are identified.
   • Features and benefits of products and services are explained to encourage clients to avail them.
4. Perform aftercare service
   • Client is monitored according to workplace policies and procedures.
   • Adverse effects are identified and responded to as required.
   • Aftercare products are applied as required.
   • Aftercare services are provided according to the hilot wellness program, workplace policies and procedures and client needs.
5. Administer service
   • Outcomes of the hilot wellness program are evaluated and noted. Recommendations for further advice/service are made.
   • Clients are advised of suitable wellness products and appropriate lifestyle changes.
   • Product use is explained and the application is demonstrated as required.
   • Client is advised of expected outcomes of future treatments.
   • Client is rebooked according to agreed hilot wellness program.

COMMON COMPETENCIES

UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION CONTROL POLICIES AND PROCEDURES
UNIT CODE : HCS323201

This unit is concerned with infection control responsibilities of employees with supervisory accountability to implement and monitor infection control policy and procedures in a specific work unit or team within an organization. This unit does not apply to a role with organization-wide responsibilities for infection control policy and procedure development, implementation or monitoring.

1. Provide information to the work group about the organization’s infection control policies and procedures.
   • Relevant information about the organization’s infection control policy and procedures, and applicable industry codes of practice are accurately and clearly explained to the work group
   • Information about identified hazards and the outcomes of infection risk assessments is regularly provided to the work group
   • Opportunity is provided for the work group to seek further information on workplace infection control issues and practices
2. Integrate the organization’s infection control policy and procedure into work practices
   • Infection control policy and procedures are implemented by supervisor and members of the work group.
   • Liaison is maintained with person responsible for organization-wide infection control.
   • The Supervisor’s coaching support ensures that individuals/teams are able to implement infection control practices
   • Work procedures are adopted to reflect appropriate infection control practice
   • Issues raised through consultation are dealt with and resolved promptly or referred to the appropriate personnel for resolution
   • Workplace procedures for dealing with infection control risks and hazardous events are implemented whenever necessary
   • Employees are encouraged to report infection risks and to improve infection control procedures
3. Monitor infection control performance and implement improvements in practices
   • Infection control hazardous events are investigated promptly to identify their cause in accordance with organization policy and procedures
   • Work procedures to control infection risks are monitored to ensure compliance
   • Work procedures are regularly reviewed and adjusted to ensure improvements in infection control practice
   • Supervisor provides feedback to team and individuals on compliance issues, changes in work procedures and infection control outcomes
   • Training in work procedures is provided as required to ensure maintenance of infection control standards
   • Inadequacies in work procedures and infection control measures are identified, corrected or reported to designated personnel
   • Records of infection control risks and incidents are accurately maintained as required
   • Aggregate infection control information reports are used to identify hazards, to monitor and improve risk control Method and to indicate training needs

UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO DIFFICULT/ CHALLENGING BEHAVIOR
UNIT CODE : HCS323202

This unit of competency covers the knowledge, skills and attitudes to effectively respond to difficult or challenging behavior of patient.

1. Plan responses
   • Responses are planned to instances of difficult or challenging behavior to maximize the availability of other appropriate staff and resources
   • Specific manifestations of difficult or challenging behavior are identified and strategies appropriate to these behaviors are planned as required.
   • Safety of self and others is given priority in responding to difficult or challenging behavior according to institutional policies and procedures.
2. Apply response
   • Difficult or challenging behavior is dealt with promptly, firmly and diplomatically in accordance with institutional policy and procedures.
   • Communication is used effectively to achieve the desired outcomes in responding to difficult or challenging behavior
   • Appropriate strategies are selected to suit particular instances of difficult or challenging behavior
3. Report and review incidents
   • Incidents are reported according to institutional policies and procedures
   • Incidents are reviewed with appropriate staff and suggestions appropriate to area of responsibility are made.
   • Debriefing mechanisms and other activities are used and participated in
   • Advice and assistance is sought from legitimate sources when appropriate.

UNIT OF COMPETENCY : APPLY BASIC FIRST AID
UNIT CODE : HCS323203

This unit covers the knowledge, skills and attitudes required to provide an initial response where First Aid is required. In this unit it is assumed that the First Aider is working under supervision and / or according to established workplace First Aid procedures and policies

1. Assess the situation
   • Physical hazards to self and casualty’s health and safety are identified
   • Immediate risks to self and casualty’s occupational health and safety (OSH )are minimized by controlling the hazard in accordance with OSH requirements
   • Casualty’s vital signs and physical condition are assessed in accordance with workplace procedures
2. Apply basic first aid techniques
   • First Aid management is provided in accordance with established First Aid procedures
   • Casualty is reassured in a caring and calm manner and made comfortable using available resources
   • First Aid assistance is sought from others in a timely manner and as appropriate
   • Casualty’s condition is monitored and responded to in accordance with effective First Aid principles and workplace procedures
   • Details of casualty’s physical condition, changes in conditions, management and response are accurately recorded in line with organizational procedures
   • Casualty management is finalized according to his/her needs and First Aid principles
3. Communicate details of the incident
   • Appropriate medical assistance is requested using relevant communication media and equipment
   • Details of casualty’s condition and management activities are accurately conveyed to emergency services/relieving personnel
   • Reports to supervisors are prepared in a timely manner, presenting all relevant facts according to established company procedures

UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF PATIENT SERVICES
UNIT CODE : HCS323204

This unit covers the knowledge, skills and attitudes required in the maintenance of high standards of patient services.

1. Communicate appropriately with patients
   • Effective communication strategies and techniques are identified and used to achieve best patient service outcomes
   • Complaints are responded to in accordance with organizational policy to ensure best service to patients
   • Complaints are dealt with in accordance with established procedures
   • Interpreter services are accessed as required
   • Action is taken to resolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to the appropriate personnel
   • Participation in work team is constructive and collaborative and demonstrates an understanding of own role
2. Establish and maintain good interpersonal relationship with patients
   • Rapport is established to ensure the service is appropriate to and in the best interests of patients
   • Effective listening skills are used to ensure a high level of effective communication and quality of service
   • Patient concerns and needs are correctly identified and responded to responsibly and accordingly established procedures and guidelines
   • Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best patient service outcomes
3. Act in a respectful manner at all times
   • Respect for differences is positively, actively and consistently demonstrated in all work
   • Confidentiality and privacy of patients is maintained
   • Courtesy is demonstrated in all interactions with patients, their visitors, careers and family
   • Assistance with the care of patients with challenging behaviors is provided in accordance with established procedures
   • Techniques are used to manage and minimize aggression
4. Evaluate own work to maintain a high standard of patient service
   • Advice and assistance is received or sought from appropriate sources on own performance
   • Own work is adjusted, incorporating recommendations that address performance issues, to maintain the agreed standard of patient support

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

1. Obtain and convey workplace information
   • Specific and relevant information is accessed from appropriate sources
   • Effective questioning, active listening and speaking skills are used together and convey information
   • Appropriate medium is used to transfer information and ideas
   • Appropriate non- verbal communication is used
   • Appropriate lines of communication with supervisors and colleagues are identified and followed
   • Defined workplace procedures for the location and storage of information are used
   • Personal interaction is carried out clearly and concisely
2. Participate in workplace meetings and discussions
   • Team meetings are at ended on time
   • Own opinions are clear expressed and those of others are listened to without interruption
   • Meeting inputs are consistent with the meeting purpose and established protocols
   • Workplace interactions are conducted in a courteous manner
   • Questions about simple routine workplace procedures and matters concerning working conditions of employment are asked and responded to.
   • Meetings outcomes are interpreted and implemented
3. Complete relevant work related documents
   • Range of forms relating to conditions of employment are completed accurately and legibly
   • Workplace data is recorded on standard workplace forms and documents
   • Basic mathematical processes are used for routine calculations
   • Errors in recording information on forms/documents are identified and properly acted upon
   • Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

1. Describe team role and scope
   • The role and objective of the team is identified from available sources of information
   • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources.
2. Identify own role and responsibility within team
   • Individual role and responsibilities within the team environment are identified.
   • Roles and responsibility of other team members are identified and recognized.
   • Reporting relationships within team and external to team are identified.
3. Work as a team member
   • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives.
   • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context.
   • Observed protocols in reporting using standard operating procedures.
   • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
UNIT CODE : 500311107

This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.

1. Integrate personal objectives with organizational goals
   • Personal growth and work plans are pursued towards improving the qualifications set for the profession
   • Intra- and interpersonal relationships is are maintained in the course of managing oneself based on performance evaluation
   • Commitment to the organization and its goal is demonstrated in the performance of duties
2. Set and meet work priorities
   • Competing demands are prioritized to achieve personal, team and organizational goals and objectives.
   • Resources are utilized efficiently and effectively to manage work priorities and commitments
   • Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
3. Maintain professional growth and development
   • Trainings and career opportunities are identified and availed of based on job requirements
   • Recognitions are sought/received and demonstrated as proof of career advancement
   • Licenses and/or certifications relevant to job and career are obtained and renewed

UNIT OF COMPETENCY : PRACTICE  OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
UNIT CODE : 500311108

This unit covers the outcomes required to comply with regulatory and organizational requirements for occupational health and safety.

1. Identify hazards and risks
   • Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures
   • Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures
   • Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures
2. Evaluate hazards and risks
   • Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
   • Effects of the hazards are determined
   • OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
3. Control hazards and risks
   • Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently
     followed
   • Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
   • Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
   • Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
4. Maintain OHS awareness
   • Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
   • OHS personal records are completed and updated in accordance with workplace requirements

DEFINITION OF TERMS

• Alternative Medicine – Non-Western healing therapies. Also called complementary or integrative medicine.
• Anatomy – the science of the shape and structure of organisms and their parts.
• Banana Leaf Method – the banana leaf is utilized in hilot to assist in determining where the energy block is. The leaf of the banana, the saba variety is preferred over other species of bananas. The leaf is cut into lengths of one foot to one and a half feet and width of two to three inches. The banana leaf strips are then laced with coconut oil, warmed over candle fire and run through the different body areas. If the banana leaf strip stops at a particular body area or if the hilot practitioner senses a tug of the banana leaf against the skin of the patient, such body area is considered to have energy block. Massage in then focused on these areas where the banana lead strip stops or tugs.
• Beauty Treatment – cosmetic applications and services that enhance one’s appearance; e.g. facials, hair treatments, manicures, pedicures, waxing and makeup.
• Bentosa – cupping of heated glasses applied on the body surface mainly for cold and wind diseases.
• Body Scrub – a therapy for exfoliating the skin using applications applied with a brush or loofah sponge.
• Body Treatment – any therapy applied to the body, including massages, wraps, scrubs, masks and baths.
• Body Wrap – cocooning the body in warm sheets that usually have been steeped in an herbal mixture; or wrapping the body in plastic, Mylar, or woolen blankets after a body treatment such as a mud bath or mask.
• Chiropractic – a physical therapy that realigns the spine to correct nerve malfunctions; uses manual manipulations to help the body regain optimal function.
• Dasal, Bulong, Oracion – prayers and chants asking for spiritual blessings and guidance.
• Essential Oils – distilled and purified extracts of flowers, plants, grasses, fruit, leaves, bark, herbs and seeds; said to have healing, oxygenating, purifying and relaxing properties.
• Exfoliation – removal of dead cells from the skin’s surface, using a variety of lotions, muds, oils and scrubs with a variety of tools (e.g. loofah sponges and brushes).
• Facial – deep cleansing and/or massage for the face, neck and upper chest using various muds, oils, lotions and/or masks to remove dead skin and impurities, close pores, and enhance circulation; can be manual and/or involve equipment to steam, tone and tighten the skin.
• Herbal Bath – a hydrotherapy treatment with the addition of herbal preparations for relaxation and healing.
• Herbal Wrap – a body treatment that uses linen sheets steeped in an herbal preparation. The sheets are wrapped around the client like a cocoon for detoxification, relaxation and increased circulation.
• Hilot – The art and science of the ancient Filipino Healing.
• Hilot (Wellness) – can use/apply massage, herbal treatments, oil and essences, mineral treatments and water treatment.
• Paligo – bathing practices using decoctions of aromatic herbs performed after an illness, a childbirth or an exhausting work.
• Palpation – a method used in locating energy blockages in the body. This is done by palpating the parts of the body where the patient feels pain, discomfort, numbness or tingling sensations. Then the other body areas to determine other areas of energy blockages.
• Pulse Diagnosis – the use of fingers to palpate the pulses that determine the blockage in the body in relation to the signs and symptoms manifestations based on the philosophical concepts of hilot.
• Raw Egg Method – a whole raw egg is run throughout the different body areas. After which the egg is broken over a plate and the hilot is able to diagnose the location of the energy blockage or where the excess wind or cold permeates by the shape and character of the egg white and the yolk. There have been no investigative studies to find out the science behind the raw egg as a diagnostic tool for hot-cold imbalances.
• Reflexology – based on an ancient Oriental system, a pressure point massage applied to specific places on the feet that correspond, or “reflex”, to all parts of the body. Usually performed on the feet, but also on ears and hands; also called zone therapy.
• Sauna – based on a Finnish tradition tank; a dry treatment in a very hot, wooden chamber, which cleanses and detoxifies through the body’s perspiration. Traditional saunas include birch twigs used to beat the body to further stimulate circulation and are followed by a dip into a cold pool or stream to cool down.
• Scalp Treatment – a massage therapy and application of oils, lotions and tonics to the scalp, used for relaxation and hair stimulation and conditioning.
• Spa – a facility dedicated to relaxation, beauty, pampering and wellness. Or, a hot tub.
• Suob – using medicinal herbs and/or mineral medicine, steam or smoke induced heat expelled through perspiration.
• Use of Cellophane and Empty Bottles – cellophane sheets, two inches by four inches in size and empty round bottles, six inches tall and four inches diameter, to detect energy blockages in the body. In the same manner as the banana leaf strips, the cellophane sheets or empty bottles are run through body areas like the back, upper and lower arm, chest and abdomen, upper and lower legs. Where ever the cellophane sheet gets stuck in a body area or where the empty bottle stops are the areas that have energy blockages or excess wind.
• Wellness – a healthy balance of the mind of mind, body and spirit that results in an overall feeling of well-being.