EVENTS MANAGEMENT SERVICES NC III – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS EVENTS MANAGEMENT SERVICES NC III COURSE

The TESDA Course in EVENTS MANAGEMENT SERVICES NC III consists of competencies that a person must achieve to coordinate events, functions and/or conferences which may be held in conference centers, hotels, motels, restaurants, clubs, resorts and luxury liners. It includes competencies on event planning such as planning and developing an event proposal, concept, and program, selecting a venue and site, and updating event industry knowledge, as well as competencies on on-site event management such as providing onsite management services, managing contractors and updating knowledge on protocol.

This Qualification is packaged from the competency map of the Tourism Sector.

A student who has achieved this TESDA Course in EVENTS MANAGEMENT SERVICES NC III is competent to be:

• Events Coordinator
• Conference Coordinator
• Function Coordinator

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the following requirements:

• can communicate in basic English in both oral and written form
• physically and mentally fit
• with good moral character
• can perform basic mathematical computation

This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the trainees by the school or training center delivering the TVET program.

EVENTS MANAGEMENT SERVICES NC III COURSE MODULE

Course Title: EVENTS MANAGEMENT SERVICES
Level: NC III
Nominal Training Duration :

(Basic Competency) 20 hours
(Common Competency) 24 hours
(Core Competency) 64 hours

TOTAL DURATION: 108 Hours

This course is designed to enhance the knowledge, skills, behavior and motivations in accordance with industry standards. It covers the basic, common and core competencies required for the NCIII level in coordinating events. The competencies for event planning include planning and developing an event proposal, bid, concept, and program, selecting event venue and site, and developing and updating event industry knowledge. The competencies for onsite management include providing onsite management services, managing contractors for indoor events, and developing and updating knowledge on protocol. It also includes competencies on leading workplace communication and small teams, controlling and ordering stock, and establishing business relationships.

COMPETENCIES REQUIRED IN EVENTS MANAGEMENT SERVICES NC III

This units of competency comprising this qualification include Basic, Common and Core Competencies.

To obtain this TESDA Course in EVENTS MANAGEMENT SERVICES NC III, all units prescribed below for this qualification must be achieved.

These units of competency comprising this qualification include the following:

These guidelines are set to provide the Technical Vocational Education and Training (TVET) providers with information and other important requirements to consider when designing training programs for EVENTS MANAGEMENT SERVICES NC III.

CORE COMPETENCIES (EVENT PLANNING SERVICES)

UNIT OF COMPETENCY: PLAN AND DEVELOP EVENT PROPOSAL OR BID
UNIT CODE : TRS342315

This unit covers the knowledge, skills, behavior and motivations required to plan and develop proposals and bids for the staging of meetings and events. Depending on the context, this role could be performed by a wide range of individuals including event managers, local or regional tourism managers, venue managers and marketing managers.

1. Interpret event brief
   • Contents of the event brief are accurately interpreted and the company’s capacity to meet stated requirements is assessed.
   • Action required for the development of the proposal or bid is identified and planned.
   • Liaison with customer is undertaken to clarify requirements when appropriate.
2. Develop proposal and bid details
   • Details for inclusion in the proposal/bid are developed after consultation with suppliers and other relevant agencies.
   • Options to meet and, where possible, exceed the expectations of the customer are developed, including integration of current and emerging technology.
   • Possible competitors are evaluated and strategies to address competitive issues are developed.
3. Develop bid materials
   • Bid materials are prepared within the designated time lines in accordance with the requirements of the brief.
   • Materials are presented in a format that maximizes the use of presentation and promotional techniques.
4. Submit or present the bid or proposal on time
   • The proposal/bid is delivered within the prescribed time line.
   • Proposal/bid presentation is conducted with maximum visual/retention impact.

UNIT OF COMPETENCY: DEVELOP AN EVENT CONCEPT
UNIT CODE : TRS342316

This unit covers the knowledge, skills, behavior and motivations required to develop the overall concept, theme and format for a major event comprising multiple components. An event manager would generally undertake this process at the commencement of the event management cycle in consultation with the stakeholders, including PR/advertising people. Sometimes the concept development phase is undertaken as part of the bidding process.

1. Identify overall event objectives and scope
   • Key objectives and components of the event are identified, clarified and agreed in consultation with the stakeholder.
   • Key information is analyzed and stakeholders are consulted to determine the scope of the event.
   • Internal and external factors which may impact on the event are analyzed.
2. Establish event concept theme and format
   • Overall event concept, theme and format are developed which reflect key objectives and meet the needs of the potential audience.
   • Creative elements are incorporated into the event concept and theme.
   • Operational practicality and cohesiveness of the concept, theme and format are verified through consultation and analysis.
   • Summary of key logistical requirements is developed based on the overall concept, theme and format.
   • Accurate and complete information on the concept, theme, and format are provided to all relevant stakeholders to facilitate timely and effective planning and implementation.
   • Approval from relevant stakeholders is obtained prior to implementation.

UNIT OF COMPETENCY: DEVELOP EVENT PROGRAM
UNIT CODE : TRS342317

This unit covers the knowledge, skills, behavior and motivations required to design an event program. Event managers, either internal or external to the sponsoring organization, would generally undertake this role.

1. Identify conference objectives
   • Overall context and scope of the conference are identified.
   • Specific conference objectives are developed and agreed on in consultation with relevant colleagues and/or customers.
2. Design event program
   • Dates and times are set to meet agreed objectives.
   • Theme is developed to complement event objectives.
   • Overall event format is developed within known budget, venue and staging constraints.
   • Relevant components for the program are identified, designed and integrated.
   • Use of appropriate technological options are identified and integrated in program development.
   • Business program based on principles of adult learning is developed to incorporate an appropriate range of activities.
3. Finalize program details
   • Proposed event program is presented to the appropriate people within required timeframe.
   • Approval of program details is obtained in accordance with agreed procedures.
   • Appropriate actions are initiated in relation to the dissemination and publication of event program.

UNIT OF COMPETENCY : SELECT EVENT VENUE AND SITE
UNIT CODE : TRS342318

This unit covers the knowledge, skills, behavior and motivations required to undertake the venue/site selection process for a major event comprising multiple components. It requires the application of significant analytical and research skills to complete the process of matching an event to a particular site or venue.

1. Analyze venue or site requirements
   • Event-specific venue or site requirements are analyzed based on detailed review of all aspects of the proposed event, including multiple components.
   • Accurate and complete venue or site specifications are developed to facilitate the research process.
   • Needs of all stakeholders, including those with disabilities, are integrated into venue or site specifications.
2. Source event venues or sites
   • Potential venues or sites are researched, using appropriate information sources and research methods.
   • Suitability of venues or sites is assessed based on comparison of services offered with specifications.
   • Need for and the nature of contingency planning required by specific venues or sites are assessed.
   • Venue or site capacity to deliver quality outcomes in relation to customer service, cooperative management, and past experience is assessed.
   • Negotiation and liaising with personnel from potential venues or sites are undertaken to ensure all event requirements can be met and to address potential problem areas.
   • Need for tentative bookings is assessed and prompt action is taken.
   • Multiple site and venue selection is coordinated in a logical manner when required.
   • Clear and accurate briefings on venue or site options are provided to colleagues and key stakeholders to include recommendations and rationale.
3. Confirm venue or site arrangements
   • Venue or site arrangements are accurately confirmed in writing when the selection process is finalized.
   • Venue or site contracts are reviewed and signed within appropriate timeframes and within the scope of individual responsibility.
   • Specific venue and site planning issues are integrated into overall event management systems promptly.

UNIT OF COMPETENCY : DEVELOP AND UPDATE EVENT INDUSTRY KNOWLEDGE
UNIT CODE : TRS342319

This unit covers the knowledge, skills, behavior and motivations required to develop and update general knowledge of the meetings and events industry including industry structure, legal issues and current technology. This knowledge underpins effective performance in all meeting and event organization and management roles.

1. Source and apply information on the structure and operation of the event industry
   • Sources of information on the event industry are identified correctly.
   • Knowledge of the event industry is used I the correct context to enhance the quality of work performance.
2. Source and apply information on ethical and legal issues for the event industry
   • Information on legal and ethical issues are obtained to assist effective work performance.
   • Day-to-day event organization activities are conducted in accordance with legal obligations and ethical industry practices.
3. Source and apply information on event industry technology
   • Information on current and emerging technologies that impact on the event organization process are obtained.
   • The potential effects of different technologies on the event organization process are assessed.
   • Knowledge of current and emerging technology is applied in day-to-day work activities.
4. Update event industry knowledge
   • A range of opportunities is identified and used to update knowledge of the events industry.
   • Current issues of concern to the industry are monitored.
   • Updated knowledge is shared with customers and colleagues as appropriate, and incorporated into day-to-day work activities.

ON-SITE EVENT MANAGEMENT SERVICES

UNIT OF COMPETENCY : PROVIDE ON-SITE EVENT MANAGEMENT SERVICES
UNIT CODE : TRS342320

This unit covers the knowledge, skills, behavior and motivations required to coordinate the final preparation and set-up of a major event comprising multiple components and to manage all aspects of the on-site operation.

1. Prepare for on-site management
   • Plans for on-site management are developed in accordance with agreed procedures for the meeting or event.
   • Final arrangements for all aspects of the meeting or event are checked and any discrepancies are attended to.
   • Materials are created and collated to facilitate effective on-site management.
   • Accurate briefing is provided to operational staff and contractors prior to the meeting or event in an appropriate format including clarification of roles and responsibilities.
2. Oversee meeting/event setup
   • Contact with the nominated contractor personnel is established at the appropriate time and all requirements are reconfirmed and agreed to.
   • Necessary adjustments are made and agreed to with the contractors.
   • All aspects of the event or meeting set up are checked against the pre-arranged agreements.
   • Venue space and set up of equipment are checked to allow for easy access, especially for those with disabilities, and to avoid risk of injury to guests, delegates and colleagues.
   • Any deficiencies and discrepancies are identified and prompt action is taken to rectify the situation.
   • Additional on-site staff are briefed on the full details of the meeting or event operation including communication and control mechanisms.
3. Monitor meeting/event operation
   • Sessions and activities are monitored throughout the meeting or event through observation and appropriate reporting processes.
   • Problems are identified as they arise and prompt action is taken to resolve the situation.
   • Additional requirements are identified and promptly organized.
   • Customer is liaised with throughout the meeting or event to ensure it is progressing to his/her satisfaction.
   • All contractors are liaised with on an ongoing basis to ensure effective delivery of services.
4. Oversee meeting/event breakdown
   • Breakdown of the meeting or event is checked to ensure it is completed in accordance with agreements.
   • The packing and removal of all materials and equipment are coordinated in accordance with pre-arranged details.
   • Venue is checked to ensure items and belongings are not left behind.
   • Debriefing is conducted with contractors and staff, if necessary, to discuss any difficulties or suggestions for future improvements.
   • Accounts are checked and signed in accordance with contractor agreements.
   • Outstanding items requiring post-event action are noted.

UNIT OF COMPETENCY : MANAGE CONTRACTORS FOR INDOOR EVENTS
UNIT CODE : TRS342321

This unit covers the knowledge, skills, behavior and motivations required to manage the staging and operation of a major indoor event comprising multiple components. It does not cover the high levels of technical expertise required to actually provide these services, but focuses on the key knowledge and skills required to oversee the process from an organizational and contractor management perspective.

1. Identify event operational requirements
   • Event staging requirements are analyzed based on detailed review of all aspects of the proposed event with multiple components.
   • An accurate summary of staging requirements is developed for each event component in consultation with key stakeholders.
   • Safety and risk management issues are incorporated into all planning documentation and processes.
2. Source contractors
   • Appropriate contractors are identified and sourced to provide services for the event.
   • Accurate briefings or specifications on precise staging requirements are provided to contractors.
   • Complete and timely quotations for the provision of services are obtained.
   • Quotations are analyzed and contractors are selected in consultation with key stakeholders.
   • Agreements with contractors are confirmed in writing to include details and costs of all services.
3. Monitor contractors
   • Progress, including safety issues, is monitored at regular intervals through ongoing liaison with contractors and other stakeholders.
   • Need for adjustments is identified and appropriate changes are organized with confirmation in writing.
   • Adjustments are negotiated to maintain the integrity and quality of the event.
   • Work completed is evaluated against event requirements and time schedules and appropriate action is taken to address delays.

UNIT OF COMPETENCY : DEVELOP AND UPDATE KNOWLEDGE ON PROTOCOL
UNIT CODE : TRS342322

This unit covers the knowledge, skills, behavior and motivations required to develop and apply knowledge of protocol to a range of tourism related activities. It is particularly relevant to those involved in the management and operation of events, including functions.

1. Seek information on appropriate protocol
   • Sources of accurate information on protocol are identified.
   • Relevant protocol information is accessed in response to workplace needs.
2. Integrate appropriate protocol procedures into work activities
   • Areas of work activity and/or functions that require appropriate use of protocol are identified in a timely manner.
   • Correct use of protocol is integrated into work activities.
   • Appropriate protocol requirements are determined by liaising with colleagues and other stakeholders.
   • Appropriate information on protocol is provided to relevant colleagues and stakeholders.
3. Update knowledge on protocol
   • Opportunities to update protocol knowledge are identified and used.
   • Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-to-day working activities.

COMMON COMPETENCIES

UNIT OF COMPETENCY : ROSTER STAFF
UNIT CODE : TRS311206

This unit covers the knowledge, skills, behavior and motivations required to develop staff rosters. This role may be carried out by operational supervisors and managers.

1. Develop and implement staff rosters
   • Rosters are developed in accordance with company agreements and wage budgets.
   • Operational efficiency and customer service levels are maximized while wage costs are minimized in roster development.
   • Duties are combined where appropriate to ensure effective use of staff.
   • The available skills base is utilized appropriately to roster the most effective mix of staff and to meet different operational requirements.
   • Rosters are presented in required formats to ensure clarity of information in accordance with company standards.
   • Rosters are communicated to appropriate colleagues within designated timelines.
2. Maintain staff records
   • Time sheets and other documentation are completed accurately and within designated timelines.
   • Staff records are updated accurately and maintained or stored in accordance with establishment procedures.

UNIT OF COMPETENCY : CONTROL AND ORDER STOCK
UNIT CODE : TRS311207

This unit covers the knowledge, skills, behavior and motivations required to control and order stock in a range of hospitality establishments. This role is generally carried out by supervisors and team leaders.

1. Maintain stock levels and records
   • Stock levels are monitored and maintained according to company requirements.
   • Stock security is monitored and systems are adjusted as required.
   • Stock reorder cycles are monitored and adjusted as required.
   • Colleagues are informed of their individual responsibilities in regard to the reordering of stock.
   • Records of stock storage and movement are maintained in accordance with company procedures.
   • Stock performance is monitored and fast/slow selling items are identified and reported in accordance with company procedures.
2. Process stock orders
   • Orders for stock are processed accurately and in accordance with company procedures.
   • Stock levels are maintained and recorded ensuring information is complete, correct and current.
   • Incoming stock is checked against purchase and supply agreements and all necessary details are recorded.
3. Minimize stock losses
   • Stock losses are identified and recorded according to company procedures.
   • Losses are reported in accordance with company procedures.
   • Avoidable losses are identified and reasons behind these losses are established.
   • Solutions to loss situations are recommended and related procedures are implemented to prevent future avoidable losses.
4. Follow-up orders
   • The delivery process is monitored to ensure agreed deadlines are met.
   • Continuity of supply is ensured by liaising with colleagues and suppliers.
   • Routine supply problems are followed up or referred to the appropriate person in accordance with company policy.
   • Stock is distributed to agreed locations.
5. Organize and administer stocks
   • Stocks are organized at appropriate intervals according to company policy and procedures.
   • Stocktaking responsibilities are allocated to staff.
   • Accurate stock reports are produced within designated timelines.

UNIT OF COMPETENCY : TRAIN SMALL GROUPS
UNIT CODE : TRS311208

This unit covers the requirements for planning, delivering and reviewing training provided for the purposes of developing competency on a one-to-one or small group basis.

1. Prepare for trainings
   • Specific training needs are identified and confirmed through consultation with appropriate personnel.
   • Training objectives are matched to identify competency development needs.
   • Training approaches are planned and documented.
2. Deliver training
   • Training is conducted in a safe and accessible environment.
   • Training delivery methods appropriate to the participant(s) needs, trainer availability, location and resources are selected.
   • Strategies and techniques which facilitate the learning process are employed.
   • Training objectives, sequence of activities and assessment processes are discussed with training participant(s).
   • Systematic approach to training is undertaken to meet specific needs of training participant(s).
3. Provide opportunities for practice
   • Practice opportunities are provided to ensure that the participants achieve the components of competency.
   • Variety of methods for encouraging learning is implemented to meet the individual needs of participants.
4. Review training
   • Participants are encouraged to self evaluate performance and areas for improvement are identified.
   • Participants” readiness for assessment is monitored and assistance is provided with the collection of evidence for satisfactory performance.
   • Training is evaluated against objectives in the context of self-assessment, participant feedback, supervisor comments and measurements.
   • Training details are recorded according to enterprise and legislative requirements.
   • Results of evaluation are utilized to guide further training.

UNIT OF COMPETENCY : ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS
UNIT CODE : TRS311209

This unit deals with the skills and knowledge required to manage business relationships with customers or suppliers within a tourism or hospitality context. It focuses on the relationship building and negotiation skills.

1. Establish and conduct business relationships
   • Relationships are established within the appropriate cultural context in a manner that promotes goodwill and trust between the enterprise, its customers and suppliers.
   • Trust and respect are built in business relationships through use of effective communication skills and techniques
   • Opportunities to maintain regular contact with customers and suppliers are identified and taken up.
2. Conduct negotiations
   • Negotiations are conducted in a business-like and professional manner within the relevant cultural context.
   • Negotiations are conducted in the context of the current enterprise marketing focus.
   • Benefits for all parties in the negotiation are maximized through use of established techniques and in the context of establishing long term relationships.
   • Feedback and input from colleagues are incorporated into the negotiation.
   • The results of negotiations are communicated to appropriate colleagues and s
3. Make formal business agreements
   • Agreements are confirmed in writing using formal contracts and in accordance to enterprise requirements.
   • Appropriate approvals for all aspects of formal agreements are checked and obtained in accordance with enterprise procedures.
   • The need for specialist advice in the development of contracts is identified and sought where appropriate.
4. Foster and maintain business relationships
   • Information needed to maintain sound business relationships are pro-actively sought, reviewed and acted upon.
   • Agreements are honored within the scope of individual responsibility.
   • Adjustments to agreements are made in consultation with the customer/supplier and information are shared with appropriate colleagues.
   • Relationships are nurtured through regular contact.

BASIC COMPETENCIES

The BASIC COMPETENCIES refer to non-technical skills (knowledge, skills and attitudes) that everybody will need in order to perform satisfactorily at work and in society and are considered portable and transferable irrespective of jobs and industrial settings.

UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION
UNIT CODE : 500311109

This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace.

1. Communicate information about workplace processes
   • Appropriate communication method is selected
   • Multiple operations involving several topics areas are communicated accordingly
   • Questions are used to gain extra information
   • Correct sources of information are identified
   • Information is selected and organized correctly
   • Verbal and written reporting is undertaken when required
   • Communication skills are maintained in all situations
2. Lead workplace discussions
   • Response to workplace issues are sought
   • Response to workplace issues are provided immediately
   • Constructive contributions are made to workplace discussions on such issues as production, quality and safety
   • Goals/objectives and action plan undertaken in the workplace are communicated
3. Identify and communicate issues arising in the workplace
   • Issues and problems are identified as they arise
   • Information regarding problems and issues are organized coherently to ensure clear and effective communication
   • Dialogue is initiated with appropriate personnel
   • Communication problems and issues are raised as they arise

UNIT OF COMPETENCY : LEAD SMALL TEAMS
UNIT CODE : 500311110

This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards.

1. Provide team leadership
   • Work requirements are identified and presented to team members
   • Reasons for instructions and requirements are communicated to team members
   • Team members’ queries and concerns are recognized, discussed and dealt with
2. Assign responsibilities
   • Duties, and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy
   • Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible
3. Set performance expectations for team members
   • Performance expectations are established based on client needs and according to assignment requirements
   • Performance expectations are based on individual team members duties and area of responsibility
   • Performance expectations are discussed and disseminated to individual team members
4. Supervised team performance
   • Monitoring of performance takes place against defined performance criteria and/or assignment instructions and corrective action taken if required
   • Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies
   • Performance issues which cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policy
   • Team members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfaction
   • Team operations are monitored to ensure that employer/client needs and requirements are met
   • Follow-up communication is provided on all issues affecting the team
   • All relevant documentation is completed in accordance with company procedures

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS
UNIT CODE : 500311111

This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation.

1. Plan negotiations
   • Information on preparing for negotiation is identified and included in the plan
   • Information on creating non verbal environments for positive negotiating is identified and included in the plan
   • Information on active listening is identified and included in the plan
   • Information on different questioning techniques is identified and included in the plan
   • Information is checked to ensure it is correct and up-to- date
2. Participate in negotiations
   • Criteria for successful outcome are agreed upon by all parties
   • Desired outcome of all parties are considered
   • Appropriate language is used throughout the negotiation
   • A variety of questioning techniques are used
   • The issues and processes are documented and agreed upon by all parties
   • Possible solutions are discussed and their viability assessed
   • Areas for agreement are confirmed and recorded
   • Follow-up action is agreed upon by all parties

UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES
UNIT CODE : 500311112

This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems.

1. Identify the problem
   • Variances are identified from normal operating parameters; and product quality
   • Extent, cause and nature are of the problem are defined through observation, investigation and analytical techniques
   • Problems are clearly stated and specified
2. Determine fundamental causes of the problem
   • Possible causes are identified based on experience and the use of problem solving tools / analytical techniques.
   • Possible cause statements are developed based on findings
   • Fundamental causes are identified per results of investigation conducted
3. Determine corrective action
   • All possible options are considered for resolution of the problem
   • Strengths and weaknesses of possible options are considered
   • Corrective actions are determined to resolve the problem and possible future causes
   • Action plans are developed identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures
4. Provide recommendation/s to manager
   • Report on recommendations are prepared
   • Recommendations are presented to appropriate personnel.
   • Recommendations are followed-up, if required

UNIT OF COMPETENCY : USE MATHEMATICAL CONCEPTS AND TECHNIQUES
UNIT CODE : 500311113

This unit covers the knowledge, skills and attitudes required in the application of mathematical concepts and techniques.

1. Identify mathematical tools and techniques to solve problem
   • Problem areas are identified based on given condition
   • Mathematical techniques are selected based on the given problem
2. Apply mathematical procedure/solution
   • Mathematical techniques are applied based on the problem identified
   • Mathematical computations are performed to the level of accuracy required for the problem
   • Results of mathematical computation is determined and verified based on job requirements
3. Analyze results
   • Result of application is reviewed based on expected and required specifications and outcome
   • Appropriate action is applied in case of error

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES
UNIT CODE : 500311114

This unit of competency covers the knowledge, skills, and attitude required in selecting, sourcing and applying appropriate and affordable technologies in the workplace.

1. Study/select appropriate technology
   • Usage of different technologies is determined based on job requirements
   • Appropriate technology is selected as per work specification
2. Apply relevant technology
   • Relevant technology is effectively used in carrying out function
   • Applicable software and hardware are used as per task requirement
   • Management concepts are observed and practiced as per established industry practices
3. Maintain/enhance relevant technology
   • Maintenance of technology is applied in accordance with the industry standard operating procedure, manufacturer’s operating guidelines and occupational health and safety procedure to ensure its operative ability
   • Updating of technology is maintained through continuing education or training in accordance with job requirement
   • Technology failure/ defect is immediately reported to the concern/responsible person or section for appropriate action

DEFINITION OF TERMS

• BID – a price proposed in exchange for events management services
• CATERING – the business of providing food and food service at a remote site
• CONTRACTOR – a person, business or corporation which provides goods or services to another entity under terms specified in a contract
• EGRESS – human evacuation of a building during an emergency
• EVENT – refers to a social gathering or activity, such as a festival, ceremony, competition, party, convention or meeting
• EVENT MANAGEMENT – the application of the management science of project management to the creation and development of festivals and events. It involves identifying the target audience, devising the event concept, planning the logistics and coordinating the technical aspects before actually executing the modalities of the proposed event.
• PCVC – Philippine Convention and Visitors Corporation
• PROPOSAL – a business proposition
• PROTOCOL – a rule which guides how an activity should be performed, especially in the field of diplomacy. In the diplomatic and government fields of endeavor protocols are often unwritten guidelines. Protocols specify the proper and generally-accepted behavior in matters of state and diplomacy, such as showing appropriate respect to a head of state, ranking diplomats in chronological order of their accreditation at court, and so on.
• RISK MANAGEMENT – the process of measuring, or assessing, risk that may stem from natural disasters, fire or accidents, and developing strategies to manage it. Strategies include transferring the risk to another party, avoiding the risk, reducing the negative effect of the risk, and accepting some or all of the consequences of a
  particular risk.
• SPONSOR – the individual or group that provides support to an event, whether financially or through the provision of products or services