WAREHOUSING SERVICES NC II – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR WAREHOUSING SERVICES NC II

The TESDA Course in WAREHOUSING SERVICES NC II covers the storage of goods prior to distribution to end-users. These goods must be accessible and protected. It aims to provide quality services particularly satisfying customers’ needs and requirements while utilizing space, equipment and labor effectively and at the same time complying with planning and regulatory requirements.

A student who has achieved this TESDA Course in WAREHOUSING SERVICES NC II is competent to be:

• Warehouse Checker
• Warehouse Picker
• Dispatcher
• Warehouse Packer
• Materials Handler
• Warehouseperson

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in WAREHOUSING SERVICES NC II Course should possess the following requirements:

• Must have finished ten (10) years of basic education
• Must be able to communicate in English language both oral and written
• Must be able to perform basic mathematical computation

WAREHOUSING SERVICES NC II – TRAINING AND REGULATION MODULE

Course Title: WAREHOUSING SERVICES
Level: NC II
Nominal Training Duration :

(Basic Competency) 16 Hours
(Common Competency) 98 Hours
(Core Competency) 88 Hours

Total Duration: 202 Hours

This course is designed to enhance the knowledge, skills and attitude of WAREHOUSING SERVICES NC II in accordance with industry standards. This covers competencies that a person must achieve in receiving stocks, storing stocks, Issuing/dispatching stocks, operating and maintaining manual material handling equipment, performing stock take and inventory, packing goods/products, delivering goods/consignment and loading and unloading goods/cargo. It also includes competencies in performing computer operations and carrying out monitoring of temperature controlled stocks.

COMPETENCIES REQUIRED IN WAREHOUSING SERVICES NC II

This units of competency comprising this qualification include Basic, Common, and Core Competencies.

To obtain this TESDA course in WAREHOUSING SERVICES NC II, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (88 Hours)
LOG432301	Receive stocks/goods
LOG432302	Store stocks/goods
LOG432303	Pick stocks/goods
LOG432304	Issue/dispatch stocks/goods
LOG432305	Pack stocks/goods
LOG432306	Operate and maintain manual material handling equipment
UNIT CODE	COMMON COMPETENCIES (98 Hours)
LOG432201	Apply knowledge in warehouse operations
LOG432202	Perform industry calculation in warehousing operations
TRS311204	Perform workplace security and safety
LOG432203	Provide effective customer service
LOG432204	Contribute to quality system
LOG432205	Follow specifications and manuals of instructions when storing products
LOG432206	Maintain and use hand tools
TRS311203	Perform computer operations
UNIT CODE	BASIC COMPETENCIES (16 Hours)
500311105	Participate in workplace communication
500311106	Work in a team environment
500311107	Practice career professionalism
500311108	Practice occupational health and safety procedures

This section gives the details and contents of the units of competency required in WAREHOUSING SERVICES NC II. These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in WAREHOUSING SERVICES NC II.

UNIT OF COMPETENCY: RECEIVE STOCKS/GOODS
UNIT CODE : LOG432201

This unit involves the skills and knowledge required to receive stocks/goods in accordance with regulatory and workplace requirements. It includes identifying workplace procedures and documentation requirements for the receipt of stocks/goods; checking and inspecting stocks/goods on arrival and completing workplace documentation; and unloading, unpacking and storing stock/goods.

1. Identify workplace procedures and documentation requirements for the receipt of stocks/goods
   • Workplace procedures for receipt of stocks/goods are identified
   • Purpose of documents associated with the received stocks/goods is interpreted
   • Workplace documentation requirements for the receipt of stocks/goods and reporting of damage are identified
2. Check and inspect stocks/goods on arrival and complete workplace documentation
   • Stocks/goods are properly checked/inspected prior to receiving based on standard operating procedures.
   • Discrepancies and/or damaged stocks/goods are checked and reported
   • Non-conforming stocks/goods are appropriately documented and dispatched or stored in accordance with company procedures
   • Appropriate manual handling techniques and equipment are identified
   • Safe work procedures are used when unloading, unpacking and storing stocks/goods
   • Assistance from others is sought when required to maintain safe and effective work

UNIT OF COMPETENCY: STORE STOCKS/GOODS
UNIT CODE : LOG432302

This unit involves the skills and knowledge required to store stocks/goods in accordance with workplace requirements. It includes identifying and categorizing products, matching products to locations based on specified criteria, identifying appropriate transfer and handling requirements completing stock storage.

1. Identify and categorize products
   • Products are identified and categorized in terms of specified criteria and in accordance with workplace procedures
   • Required resources including documents and procedures are identified and categorized
   • Sequence work role is planned in a time effective manner
2. Match products to locations based on specified criteria
   • Locations for products are determined based on specified criteria
   • Labels, inventory systems and other information sources are used to assist in the identification of products, handling and storage requirements
3. Identify appropriate transfer and handling requirements
   • Resources used to transfer different products through the storage zones are identified and evaluated
   • Work in receiving and dispatch areas is supported by identification and reporting of variances
   • Relevant documentation is completed in accordance with workplace procedures
4. Put-away/ store stocks/goods
   • Products are sorted, assembled, and consolidated in the appropriate storage areas
   • Storing is checked in accordance with company procedures
   • Documentation and recording are completed in accordance with workplace procedures

UNIT OF COMPETENCY: PICK GOODS/STOCKS
UNIT CODE : LOG432303

This unit involves the skills and knowledge required to participate in picking in accordance with workplace requirements. It includes checking and securing pick list, identifying bin location, observing FIFO/FEFO, Checking for damages, identifying stock discrepancies, reporting and coordinating stock status and completing all required documentation.

1. Check and Secure pick list/order slip of goods/stock for picking
   • Documents are check and secures before picking warehouse goods/stock
   • Required resources including documents and procedures identified
   • Sequence work role is planned in a time effective manner
2. Identify goods/stock bin location and identification
   • Pick goods/stocks accordance with enterprise policies and procedures
   • Confirm, verify and match goods/stocks identification
   • Report and coordinate pick/order slip discrepancy
3. Observing FIFO/FEFO while picking warehouse goods/stocks
   • Industry picking procedures and policies are strictly followed
   • Warehouse goods/stocks storage date and dispatch are checked and determined
   • Warehouse goods/stock shelf life are regularly checked and monitored
4. Checks warehouse goods/stock for damages during picking process
   • Actual physical checking of goods/stocks accordance with company procedures during picking process
   • Procedure in segregating and applying appropriate treatment to identified damage goods/stocks while picking is established
   • Workplace damage documentation/rep ort is completed
5. Identify goods/stock discrepancies, report and coordinate stock status/availability
   • Warehouse process in identifying order slip/pick list against goods/stock actual status/availability
   • Procedure and medium in reporting and coordinating goods/stock count/status report was observed
   • Industry policy in rectifying discrepancy in the order slip/pick list against actual goods/stocks status
   • Documentation requirements in reporting goods/stocks discrepancy is established

UNIT OF COMPETENCY: ISSUE/DISPATCH STOCKS/GOODS
UNIT CODE : LOG432304

This unit involves the skills and knowledge required to issue stocks/goods in accordance with workplace requirements. It includes analyzing order to identify requirements, following workplace order picking processes to prepare goods for issuance/dispatch, and issuing stocks/goods following workplace procedures and schedules.

1. Analyze order to identify requirements
   • Order request and consignment note documentation is interpreted
   • Required schedules for issuance are identified
   • Products on order are identified
   • Appropriate material handling equipment is selected within required OS&H regulations and timeframe for the issuance
2. Follow workplace order picking processes to prepare goods for issuance
   • Goods for issuance are selected and checked against product knowledge, labels and other identification methods
   • Products are sorted, assembled and consolidated
   • Orders are secured and placed in storage zones, in accordance with schedule
   • Order is checked against dispatch schedule and order form
3. Issue stocks/goods
   • Workplace records are completed, and labels and appropriate issuance documentation are attached
   • Load labels and documentation are checked and loading is organized in accordance with workplace procedures
   • Final check of load labels and documentation is completed in accordance with requirements
   • Transportation requirements are described to delivery personnel where appropriate

UNIT OF COMPETENCY: PACK STOCKS/GOODS
UNIT CODE : LOG432305

This unit involves the skills and knowledge required to pack goods/products in accordance with regulatory and workplace requirements. It includes selecting packaging materials, packing/wrapping goods/products and labeling packed goods/products.

1. Select packaging materials
   • Packaging specifications and order packaging documentation are correctly interpreted
   • Appropriate packaging technology suitable for the goods to be packed is selected
   • Packaging materials are identified and matched to specifications
   • Work plan ensures materials are used economically and that appropriate packaging is used that minimizes loss and damage in transit or storage
   • Work is planned in accordance with OH&S requirements
2. Pack/wrap goods/products
   • Packed and wrapped goods/products are in accordance to packaging specifications and order packaging requirements
   • Completed packed goods are stacked to minimize damage from within and outside
   • Packed and wrapped goods/products are in accordance with OH&S requirements
3. Label packed goods/products
   • Workplace labeling standards are identified
   • Appropriate goods handling, labeling and other identification symbols are utilized
   • Invoices and picking slips are attached (where required)
   • Workplace documentation is completed

UNIT OF COMPETENCY: OPERATE AND MAINTAIN MATERIAL HANDLING EQUIPMENT
UNIT CODE : LOG432306

This unit involves the skills and knowledge required to operate material handling equipment. It includes carrying out preoperational checks, operating material handling equipment, conducting routine maintenance, and securing and storing material handling equipment.

1. Carry out preoperational checks
   • Pre-operational checks are conducted to manufacturer specifications to ensure optimum functionality of material handling equipment
   • Necessary adjustments to equipment are made in accordance with manufacturer’s specified checklist to ensure efficient operation
   • Faulty equipment is reported to authorized person for repair and to ensure equipment is safe and effective to use
2. Operate material handling equipment
   • Appropriate personal protective equipment is used to minimize the risk of injury to operator
   • Work hazards are eliminated or controlled appropriately when using material handling equipment to ensure safe working conditions
   • Assisting personnel are given clear instructions about their duties to ensure safe and effective working conditions
   • Material handling equipment is operated in accordance with manufacturer and workplace operating instructions
3. Conduct routine maintenance
   • Equipment is cleaned and maintained in accordance with manufacturer specifications to ensure optimum functionality
   • Detailed and accurate records are maintained according to workplace procedures
4. Secure and store material handling equipment
   • Equipment is handled and transported in a safe, secure and efficient manner in accordance to workplace procedure
   • Equipment is stored and secured according to manufacturer and workplace procedure
   • Warehouse signage and lifesaving rules are followed

COMMON COMPETENCIES

UNIT OF COMPETENCY: APPLY WAREHOUSING OPERATIONS AND WORKPLACE PROCEDURES
UNIT CODE : LOG432201

This unit involves the skills and knowledge required to apply warehousing operations and workplace procedures. It includes identifying major areas of the workplace in terms of workload, ethical practices and personal daily routine.

1. Identify major areas of the workplace
   • The layout of the workplace, the flow of materials and goods/stocks (where relevant) and the workplace procedures in each work area are identified
   • Organizational structure of the workplace and the relationship of structure to each occupation and classification grouping is outlined
   • Individual responsibilities under industrial agreements are identified and acted on in the conduct of assigned duties
   • Workplace hazards are identified and related hazard minimization procedures followed
   • Relevant personal protective equipment (PPE) are identified and correctly used in accordance with regulations and workplace requirements
   • Workplace emergency procedures are identified and followed in real and simulated emergency situation
2. Organize and accept responsibility for assigned workload
   • Priorities, schedules and deadlines are established in consultation with concerned parties
   • Work activities are planned and progress of work is communicated to others whose personal work plans and timelines may be affected
   • Work is completed to the standard expected in the workplace and in accordance with any guidelines, directions or instructions/information
   • Additional support to improve work is communicated clearly to appropriate personnel
3. Apply ethical practices
   • Workplace procedures, regulations and legislation appropriate to the position are identified and followed
   • Commitments and undertakings to clients, colleagues and supervisors are met
   • Required confidentiality is maintained
   • Appropriate codes of acceptable and ethical work practices are applied
   • Workplace security policies are identified
4. Plan and organize an assigned daily routine
   • Daily routine is planned to take into account rosters, industrial agreements and workplace procedures
   • Clarification of requirements of tasks is sought when appropriate
   • Achievable time and other performance measures/criteria are agreed

UNIT OF COMPETENCY: PERFORM INDUSTRY CALCULATION IN WAREHOUSING OPERATIONS
UNIT CODE : LOG432202

This unit involves the skills and knowledge required to carry out basic routine workplace calculations. It specifically includes carrying out required mathematical operations; preparing basic estimates of mass, size and volume; and interpreting basic graphical representations of mathematical information.

1. Carry out calculations
   • Items are counted singly and in batches and sorted numerically, as required in workplace tasks
   • Calculations needed to complete work tasks are performed using the four basic processes of addition, subtraction, multiplication and division or any appropriate
   • Calculations involving fractions, percentages and mixed numbers, and using the four basic processes, are performed as required to complete workplace procedures
   • The functions of a calculator, numeric keypad or computer are used to perform mathematical operations
   • Numerical information is self-checked and corrected for accuracy
2. Prepare estimates
   • Quantities of materials and resources required to complete a work task are estimated
   • Accurate estimates for work completion are made
3. Interpret graphical representations of mathematical information
   • Information represented in symbols, diagrams, logos and pictorial representations are recognized, interpreted and acted upon in workplace task

UNIT OF COMPETENCY: PERFORM WORKPLACE SECURITY AND SAFETY
UNIT CODE : TRS311204

This unit involves the skills and knowledge required to follow security procedures in the warehousing and logistics industries. It includes checking and maintaining the security of any goods and cargo, identifying security threats or situations, and responding to a security threat or situation

1. Maintain security of stocks, goods and cargo
   • Stocks, goods and cargo are secured within specified locations in accordance with workplace security procedures and applicable security regulations
   • Seals, tamper proof packaging, locks and other security measures on goods or cargo are checked and maintained in accordance with workplace safety and security procedures
   • Signs of pillaging, theft and interference are recognized and reported in accordance with workplace security procedures goods and cargo are recognized and reported promptly to designated personnel
   • Any breaches of security requirements are reported promptly to designated personnel in accordance with workplace safety and security procedures
2. Identify a security threat or situation
   • Security threat or situation is promptly identified and assessed and response is prioritized in accordance with the workplace security program and procedures
   • Implications of the security threat or situation are evaluated in accordance with workplace security program and procedures
3. Respond to a security threat or situation
   • Response to an identified security threat or situation is in accordance with workplace security procedures, received instructions, regulatory requirements and emergency response plan
   • Security threats or incidents are handled appropriately in accordance with established response plan and within limits of responsibility using available communications in the work area

UNIT OF COMPETENCY: PROVIDE EFFECTIVE CUSTOMER SERVICE
UNIT CODE : LOG432203

This unit involves the skills and knowledge required to provide effective customer service skills to relevant workplace operations. It includes dealing with customer inquiries and monitoring customer satisfaction.

1. Deal with customer inquiries
   • Customer inquiries are dealt with courteously and efficiently both by phone and face to face
   • Questions are used to clarify the customer’s needs or concerns
   • Assistance from other staff is sought when a customer’ s inquiry cannot be fully answered
   • Knowledge of products, services and/or operations is used to answer customer queries or to respond to customers’ needs
2. Monitor customer satisfaction
   • Customer requirements are dealt with according to workplace procedures
   • Appropriate feedback is provided to managers and internal and/or external customers
   • Customer inquiries and associated action are recorded and reported in accordance with workplace procedures

UNIT OF COMPETENCY: CONTRIBUTE TO QUALITY SYSTEMS
UNIT CODE : LOG432204

This unit involves the skills and knowledge required to contribute quality procedures within work activities. It includes applying quality concepts to work, planning and evaluating improvements in work processes and implementing improvements confirmed through tests and evaluation.

1. Apply quality concepts
   • Responsibility is taken for quality of own work when providing services or products to meet customer needs
   • Work is completed in accordance with workplace standards as defined in enterprise policies and procedures
   • Basic quality concepts are applied to work activities
2. Test and evaluate improvements
   • Improvements to work processes are tested and evaluated
   • Evaluation of improvements to work processes are checked for improvement outcomes and compliance with workplace requirements
3. Implement improvements
   • Improvement initiatives tested and confirmed as successful are implemented in accordance with enterprise procedures
   • Work is completed in accordance with workplace procedure

UNIT OF COMPETENCY: FOLLOW SPECIFICATIONS AND MANUALS OF INSTRUCTIONS WHEN STORING PRODUCTS
UNIT CODE : LOG432205

This unit involves the skills and knowledge required to follow specifications and manuals of instructions when storing products. It includes identifying and categorizing products, matching products to locations based on specified criteria, and assisting individuals to solve stock identification and location problems.

1. Identify and categorize products
   • Products are identified and categorized in terms of specified criteria in accordance with workplace procedures
2. Match products to locations based on specified criteria
   • Locations for products are determined based on specified criteria
   • Labels, inventory systems and other information sources are used to assist in the identification of products, handling and storage requirement
3. Assist coworkers to solve stock identification and location problems
   • New stock items are identified and particular product information is brought to the attention of relevant worker
   • Co-workers are assisted with routine and non-routine stock enquiries with actions taken to update information of products for relevant personnel
   • Co-workers are encouraged to maintain and build product knowledge through accessing product information and the application of problem solving and information analysis skills

UNIT OF COMPETENCY: MAINTAIN AND USE HAND TOOLS
UNIT CODE : LOG432206

This unit involves the skills and knowledge required to maintain and use hand tools in accordance with workplace requirements. It includes selecting and using hand tools to complete workplace tasks, maintaining basic hand tools in accordance with manufacturer’s instructions, and securing and storing hand tools in accordance with workplace procedures.

1. Select and use hand tools
   • Correct tools for work to be carried out are chosen to complete workplace tasks and to ensure efficient and safe working conditions
   • Appropriate personal protective equipment is used to minimize the risk of personal injury
2. Maintain hand tools
   • Equipment is cleaned and maintained in accordance with manufacturer’s specifications and/or local instructions to ensure correct functionality of equipment
   • Any unserviceable tools are reported to relevant personnel to ensure correct functionality
3. Secure and store hand tools
   • Tools are transported in a safe, secure, efficient manner to minimize risk of injury to personnel and damage to equipment
   • Tools and materials are stored and secured according to manufacturer’s or workplace procedures to prevent damage to, and losses of, equipment

UNIT OF COMPETENCY: PERFORM COMPUTER OPERATIONS
UNIT CODE : TRS311203

This unit covers the knowledge, skills and attitudes and values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software

1. Plan and prepare for task to be undertaken
   • Requirements of task are determined
   • Appropriate hardware and software are selected according to task assigned and required outcome
   • Task is planned to ensure OSH guidelines and procedures are followed
2. Input data into computer
   • Data are entered into the computer using appropriate program/Application in accordance with company procedures
   • Accuracy of information is checked and information is saved in accordance with standard operating procedures
   • Inputted data are stored in storage media according to requirements
   • Work is performed within ergonomic guidelines
3. Access information using computer
   • Correct program/application is selected based on job require
   • Program/application containing the information required is accessed according to company procedures
   • Desktop icons are correctly selected, opened and closed for navigation purposes
   • Keyboard techniques are carried out in line with OS&H requirements for safe use of keyboards
4. Produce/output data using computer system
   • Entered data are processed using appropriate software commands
   • Data are printed out as required using computer hardware/peripheral devices in accordance with standard operating procedures
   • Files and data are transferred between compatible systems using computer software, hardware and peripheral devices in accordance with standard operating procedures
5. Maintain computer equipment and systems
   • Systems for cleaning, minor maintenance and replacement of consumables are implemented
   • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures
   • Basic file maintenance procedures are implemented in line with the standard operating procedures

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

1. Obtain and convey workplace information
   • Specific and relevant information is accessed from appropriate sources
   • Effective questioning, active listening and speaking skills are used together and convey information
   • Appropriate medium is used to transfer information and ideas
   • Appropriate non- verbal communication is used
   • Appropriate lines of communication with supervisors and colleagues are identified and followed
   • Defined workplace procedures for the location and storage of information are used
   • Personal interaction is carried out clearly and concisely
2. Participate in workplace meetings and discussions
   • Team meetings are at ended on time
   • Own opinions are clear expressed and those of others are listened to without interruption
   • Meeting inputs are consistent with the meeting purpose and established protocols
   • Workplace interactions are conducted in a courteous manner
   • Questions about simple routine workplace procedures and matters concerning working conditions of employment are asked and responded to.
   • Meetings outcomes are interpreted and implemented
3. Complete relevant work related documents
   • Range of forms relating to conditions of employment are completed accurately and legibly
   • Workplace data is recorded on standard workplace forms and documents
   • Basic mathematical processes are used for routine calculations
   • Errors in recording information on forms/documents are identified and properly acted upon
   • Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

1. Describe team role and scope
   • The role and objective of the team is identified from available sources of information
   • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources.
2. Identify own role and responsibility within team
   • Individual role and responsibilities within the team environment are identified.
   • Roles and responsibility of other team members are identified and recognized.
   • Reporting relationships within team and external to team are identified.
3. Work as a team member
   • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives.
   • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context.
   • Observed protocols in reporting using standard operating procedures.
   • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
UNIT CODE : 500311107

This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.

1. Integrate personal objectives with organizational goals
   • Personal growth and work plans are pursued towards improving the qualifications set for the profession
   • Intra- and interpersonal relationships is are maintained in the course of managing oneself based on performance evaluation
   • Commitment to the organization and its goal is demonstrated in the performance of duties
2. Set and meet work priorities
   • Competing demands are prioritized to achieve personal, team and organizational goals and objectives.
   • Resources are utilized efficiently and effectively to manage work priorities and commitments
   • Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
3. Maintain professional growth and development
   • Trainings and career opportunities are identified and availed of based on job requirements
   • Recognitions are sought/received and demonstrated as proof of career advancement
   • Licenses and/or certifications relevant to job and career are obtained and renewed

UNIT OF COMPETENCY : PRACTICE  OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
UNIT CODE : 500311108

This unit covers the outcomes required to comply with regulatory and organizational requirements for occupational health and safety.

1. Identify hazards and risks
   • Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures
   • Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures
   • Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures
2. Evaluate hazards and risks
   • Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
   • Effects of the hazards are determined
   • OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
3. Control hazards and risks
   • Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently
     followed
   • Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
   • Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
   • Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
4. Maintain OHS awareness
   • Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
   • OHS personal records are completed and updated in accordance with workplace requirements

DEFINITION OF TERMS

• BOL Bill of Lading- is a document issued by a carrier which details a shipment of merchandise and gives title of that shipment to a specified party.
• ETA Estimated Time of Arrival- The time expected for the arrival of delivery of goods to the customer.
• FIFO First In, First Out. Goods that are stored first will be released first
• GSP Good Storage Practice
• LIFO Last In, First Out. Goods/items that are stored last will be released first.
• MSD Musculoskeletal Disorders. According to the Occupational Safety and Health Administration (OSHA), a musculoskeletal disorder is a disorder of soft tissue, joints, cartilage, blood vessels, or spinal discs.
• SKU Stock keeping unit, is an identification, usually alphanumeric, of a particular product that allows it to be tracked for inventory purposes.
• SOP Standard Operating Procedures. A document dictating a set of explicit instructions to successfully accomplish a specific goal. SOPs are intended to be followed without deviation, and provide all the required details and decision branches required to perform a given procedure.
• TILE Acronym for Task, Individual, Load and Environment. Four specific areas used to assess manual handling activities
• Axle A straight shaft that is fixed in location and is used to mount rotating wheels or gears
• Barcode Is an optical machine-readable representation of data relating to the object to which it is attached. It is a small image of lines (bars) and spaces that is affixed to store items identification cards, and etc. to identify a particular product number, person, or location.
• Bisphenol-A A component in metal can coatings, which protect the food from directly contacting metal surfaces. BPA has been used in food packaging since the 1960s.
• Cellophane A thin, flexible, transparent cellulose material made from wood pulp and used as a moisture proof wrapping
• Consignee Is the entity or person who is responsible for the receipt of a shipment. Generally, but not always, the consignee is the same as the receiver or the buyer.
• Corrugated Cardboard An engineered paper product designed to function as a packaging box that is both versatile and durable. It is the most popular and cost effective choice for item packaging and storage.
• Delivery Waiver A permission for claiming goods or merchandise in the absence of the consignee or the rightful person
• Dolly A low mobile platform that rolls on casters, used for transporting heavy loads
• Ergonomic Is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimize human well-being and overall system performance
• Forklift Is a powered industrial truck (usually engine, hydraulics or electricity) used to lift and move materials in short distances
• Fulcrum Is the support about which a lever pivots. It may also refer to as a pivot point which a lever turns
• Grid layout In warehouses, it is a floor layout where stocks/goods are arrange in grid having intersecting sections with enough spaces in between
• Hydraulic Unit The major component of pallet jack/lifter that provides the required lifting force by means of oil pressure
• Inventory The total amount of goods and/or materials contained in a warehouse, store or factory at any given time.
• Inventory Reconciliation a process where a company balances its physical inventory with the figures in its accounting books.
• Lift truck Vehicles used to lift, move, stack, rack, or otherwise manipulate loads.
• Load Describes the materials being handled by a piece of equipment.
• Load Leading A condition of pallet truck operation where the forks with the load leading on travel and the steering wheels behind
• Loading Dock Also called loading bay is an area of a warehouse building where goods vehicles (usually road or rail) are loaded and unloaded.
• Load Trailing A condition of pallet truck operation with the steering wheels leading on travel and the forks with the load behind
• Logistics Provider A company that provides management over the flow of goods and materials between points of origin to end-use destination. The provider will often handle shipping, inventory, warehousing, packaging and security functions for shipments.
• Mast Is the component on a forklift that the forks ride on when they are raised into the air. Comprised of heavy c-channel steel, the forklift mast is often made up of multiple sections, each interlocking within the other to form a type of vertical conveyor as the hydraulic cylinders raise the load.
• Off-Center Loads Loads that are located out of the center of the pallet. This may lead to tilting and falling of the load during traveling
• Order Fulfillment Used to describe the act of distribution or the logistics function, however, in the broader sense it refers to the way firms respond to customer orders.
• Pallet A portable platform designed to allow a forklift or pallet jack to lift, move, and store various loads
• Pallet Loader A warehousing or manufacturing equipment designed to lift and move load on a pallet
• Pallet Truck Is a tool used to lift and move pallets are either manually operated or powered by means of electricity and hydraulics
• Paper Shredder An office machine used to shred documents for the purpose of avoiding highly sensitive information getting into the wrong hands.
• Physical Inventory Count Window Allows many different methods of creating count lists, verifying and updating inventory counts.
• Pick List Is a document that is often used to pull particular items in specific quantities from an inventory
• Polystyrene A synthetic thermoplastic material obtained by polymerizing styrene; used as a white rigid foam for insulating and packing and as a glasslike material in light fittings and water tanks
• Pre-Operational Checks Visual and physical checks made before operating any pallet jacks/trucks to identify damage, prevent accidents and to ensure the forklift is safe to use
• Purchase Order A document used to approve, track, and process purchased items
• Push Rod A part of a hydraulic jack that moves up and down that allows the lifting and lowering of loads in a jack lift or pallet jacks
• Shelf Life Refers to the time a prepared food item will remain fresh, remain healthy to eat, and keep its freshest taste.
• Short landed A condition where the manifested schedule of delivery does not actually arrive on time.
• Skid A type of pallet, a metal, wood or plastic platform for holding machinery or equipment. Some pallets have planks across the bottom level, flush with the floor, but a skid has no planks along the full length or width to form a bottom level on the floor.
• Stacking An orderly pile of stocks/goods, especially one arranged in layers. Stackability The quality of being stackable. Something that can easily be stacked
• Stock Take Is the physical verification of the quantities and condition of items held in an inventory or warehouse. This may be done to provide an audit of existing stock valuation. It is also the source of stock discrepancy information.
• Straddle Loaders A pallet lifter where the load rest on a vertical beam/mast and is capable of stacking and picking goods on a higher elevation compared to a pallet jack
• Stretch Wrap A thin linear low density polyethylene (LLPDE) or low density polyethylene (LPDE) plastic sheet or film that can be tightly wrapped around items to secure them firmly together in place or on a pallet for shipping.
• T-Bar The part of a pallet jack/truck that connects the jack frame and holds the handle housing the controls.
• Third-Party Logistics Third-party logistics refers to the outsourcing of logistics functions and other supply chain functions to third-party providers, also called 3PL providers.
• Threshold Delivery A door to door delivery service
• Vacuum a space or area entirely devoid of matter particularly air
• Volatile Formulation Substances formulated to be evaporating rapidly or passes off readily in the form of vapor
• Walkie A type of pallet jack powered by a motorized battery where the operator walks behind or ahead of the vehicle
• Walkie-Rider A type of pallet jack powered by a motorized battery where the operator is able to ride over a platform during operation
• White Glove Delivery A delivery service providing in-home delivery and light assembly of most furniture and related items as well as removal of all packaging materials.
• Ziplock bag A brand of reusable, re-sealable zipper storage bags and containers that come in different sizes for use with different products.