ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE NC IV – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE NC IV

The TESDA Course in Electric Power Distribution Operation and Maintenance NC IV consist of competencies that a person must achieve to enable him/her to perform the required competencies of a lead line worker or line supervisor in assessing and supervising electric distribution line operation and maintenance works.

Specifically, this Training Regulations in Electric Power Distribution Operation and Maintenance NC IV deals in performing onsite assessment and testing of installed electric distribution line equipment and devices, troubleshooting faults and implement solution on electric power distribution system and supervising operation and maintenance on electric power distribution system.

This Qualification is packaged from the competency map of the Utilities industry sector)

A student who has achieved this TESDA Course in ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE NC IV is competent to be:

• Electric Power Distribution Lead Line worker
• Electric Power Distribution Line Supervisor

ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE NC IV COURSE MODULE

Course Title: ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE
Level: NC IV
Nominal Training Duration :

54 hours – Basic Competencies
60 hours – Common Competencies
120 hours – Core Competencies

Total Duration: 234 Hours

This course is designed to develop & enhance the knowledge, skills, & attitudes of an electric power distribution line foreman, in accordance with industry standards. It covers the basic and common competencies in addition to the core competencies such as performing onsite assessment and testing of installed electric distribution line equipment and devices, troubleshooting faults and implement solution on electric power distribution system and supervising operation and maintenance on electric power distribution system.

The nominal duration of 234 hours covers the required units at Electric Power Distribution Operation and Maintenance NC IV. TVET providers can however, offer a longer, ladderized course covering the NC IV basic, common and core units.

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in these course qualifications should possess the following requirements:

• Must be a holder of certificate in Electric Power Distribution Operation and Maintenance NC III
• Must have at least 5-years work experience in electric distribution system
• Can communicate in oral and written language
• Must be physically fit to undergo training

This list does not include specific institutional requirements such as educational attainment, appropriate work experience and others that may be required from the trainees by the school or training center delivering the TVET program.

COMPETENCIES REQUIRED IN ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE NC IV

This units of competency comprising this qualification include Basic, Common, Elective and Core Competencies.

To obtain this TESDA course in ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE NC IV, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (120 Hours)
UTL741320	Perform onsite assessment and testing of installed electric distribution line equipment and devices
UTL741321	Troubleshoot faults and implement solution on electric power distribution system
UTL741322	Supervise operation and maintenance on electric power distribution system
UNIT CODE	COMMON COMPETENCIES (60 Hours)
UTL311203	Apply quality standards
UTL311206	Comply with environmental protection procedures
UTL311201	Observe procedures, specifications and manuals of instruction
UTL311205	Operate and maintain hand/line tools and equipment
UTL311207	Perform Computer Operations
UNIT CODE	BASIC COMPETENCIES (54 Hours)
500311115	Utilize specialized communication skills
500311116	Develop teams and individuals
500311117	Apply problem solving techniques in the workplace
500311118	Collect, analyze and organize information
500311119	Plan and organize work
500311120	Promote environmental protection
500311150	Manage innovation and continuous improvement
500311151	Perform higher order thinking processes and apply techniques in the workplace
500311155	Lead in implementation of occupational safety and health program, procedures and policies/guidelines

This section gives the details and contents of the units of competency required in ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE NC IV. These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in ELECTRIC POWER DISTRIBUTION OPERATION AND MAINTENANCE NC IV.

UNIT OF COMPETENCY : PERFORM ONSITE ASSESSMENT AND TESTING OF INSTALLED ELECTRIC DISTRIBUTION LINE EQUIPMENT AND DEVICES
UNIT CODE : UTL741320

This unit covers the knowledge, skills and attitudes required to perform onsite assessment and testing of installed electric distribution line equipment and devices.

1. Prepare for onsite assessment and testing
   • Work instruction is secured and interpreted according to job requirements
   • Relevant occupational safety requirements are identified following job specifications
   • Relevant distribution line tools, equipment and hardware are identified in accordance with job requirements
   • Personal protective equipment (PPE) are obtained following job requirements
   • Toolbox meeting with the line crew is conducted according to electric utility procedures
2. Assess and evaluate installed electric distribution line equipment and devices
   • Occupational work safety procedures are observed based on job requirements
   • Electric distribution line is assessed and evaluated in accordance with standard construction specifications
   • Equipment and devices are assessed and evaluated in accordance with standard installation and connection specifications
3. Conduct testing of installed electric distribution equipment and devices
   • Occupational work safety procedures are observed based on job requirements
   • Electric distribution equipment and devices are tested and verified according to its functionality to meet specifications and operational requirements
   • Document results of tests carried out in accordance with electric utility procedures

UNIT OF COMPETENCY : TROUBLESHOOT FAULTS AND IMPLEMENT SOLUTION ON ELECTRIC POWER DISTRIBUTION SYSTEM
UNIT CODE : UTL741321

This unit covers the knowledge, skills and attitudes required to troubleshoot faults and implement solution on electric power distribution system. This involves working with a team.

1. Prepare for troubleshooting work
   • Work instruction is secured and interpreted according to job requirements
   • Relevant occupational safety requirements are identified following job specifications
   • Relevant distribution line tools, equipment, materials and devices are identified and secured in accordance with job requirements
   • Personal protective equipment (PPE) are obtained following job requirements
   • Conduct toolbox meeting with the line crew according to electric utility procedures
2. Conduct distribution line survey
   • Line crews are assigned/deployed to different line section for troubleshooting of affected distribution line
   • Electric distribution line is assessed and evaluated in accordance with standard construction specifications
   • Fault indicators and relay error codes are interpreted based on the results
3. Check/Assess fault condition
   • Appropriate tests to establish fault condition to major component level is conducted using appropriate test equipment, procedures and techniques
   • Affected distribution line is isolated/sectionalized in accordance with standard operating procedures (SOP)
   • Results of assessment carried out is documented in accordance with electric utility procedures
4. Implement corrective solution
   • Faulty condition on distribution line is repaired using appropriate tools, equipment and techniques to meet the standard specifications
   • Replacement of defective/damaged equipment and materials is undertaken in accordance with standard specifications
   • Affected distribution line is restored/re-energized in accordance with SOP
   • Housekeeping procedure is performed in line with established procedure

UNIT OF COMPETENCY : SUPERVISE OPERATION AND MAINTENANCE ON ELECTRIC POWER DISTRIBUTION SYSTEM
UNIT CODE : UTL741322

This unit covers the outcomes required for supervising operation and maintenance on electric power distribution system. This includes competencies on supervising line worker works, recommending and implementing preventive maintenance schedule and reporting the completion of work.

1. Supervise line worker works
   • Work instruction is presented and discussed with the line crew according to job requirements
   • Line crew are directed to line work following plan and specifications
   • Relevant occupational safety requirements are discussed and enforced following safety guidelines
   • Usage of resources is monitored and optimized as per job requirements
   • Contingency situations are recognized and corrective actions taken in consultation with immediate supervisor
   • Instructions from immediate supervisor are carried out accordingly.
2. Recommend and implement preventive maintenance schedule
   • Results of distribution line assessment, evaluation and tests carried out is gathered and analyzed in accordance with electric utility procedures
   • Preventive maintenance schedule is recommended based on the test results during assessment and evaluation
   • Approved maintenance work schedule is followed to ensure completion on time in accordance with technical specifications requirements
3. Report the completion of work
   • Final checks are made to ensure that work conforms with instructions and job requirements
   • Immediate supervisor is notified upon completion of work
   • Completion report is prepared according to work requirements
   • Tools, equipment and any excess resources and materials are ensured to be cleaned, checked and returned to storage area in accordance with standard operating procedures
   • Work area is ensured to be cleaned up and made safe in accordance with OSH requirements

COMMON COMPETENCIES

UNIT TITLE : APPLY QUALITY STANDARDS
UNIT CODE : UTL311203

This unit covers the knowledge, skills and attitudes needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements.

1. Assess quality of received materials or components
   • Work instructions are obtained and work is carried out in accordance with standard operating procedures
   • Received materials or component parts are checked against workplace standards and specifications
   • Faulty material or components related to work are identified and isolated
   • Faults and any identified causes are recorded and/or reported to the supervisor concerned in accordance with workplace procedures
   • Faulty materials or components are replaced in accordance with workplace procedures
2. Assess own work
   • Documentation relative to quality within the company is identified and used
   • Completed work is checked against workplace standards relevant to the task undertaken
   • Faulty pieces are identified and isolated
   • Information on the quality and other indicators of production performance is recorded in accordance with workplace procedures
   • Deviations from specified quality standards, causes are documented and reported in accordance with the workplace standards operating procedures
3. Engage in quality improvement
   • Process improvement procedures are participated in relation to workplace assignment
   • Work is carried out in accordance with process improvement procedures
   • Performance of operation or quality of product or service to ensure customer satisfaction is monitored

UNIT TITLE : COMPLY WITH ENVIRONMENTAL PROTECTION PROCEDURES
UNIT CODE : UTL311206

This unit covers the knowledge, skills and attitudes required to implement and monitor environmental protection policies and procedures including accessing relevant information concerning environmental protection regulations and procedures, and implementing and monitoring procedures concerning environmental hazards, related control procedures, environmental training arrangements, and required records and documentation

1. Access information concerning environmental protection regulations and procedures
   • Relevant provisions of environmental legislation and codes of practice are accurately followed
   • Information on workplace environmental policies, procedures and programs is stored in a readily accessible location and manner
   • Information is accurately and clearly explained to the work team and updated according to change in workplace policy
   • Information about the outcomes of environmental risk identification and control procedures is provided to the appropriate personnel
2. Implement and monitor procedures concerning environmental hazards
   • Existing and potential environmental hazards in the workplace are identified and reported
   • Identified hazards are assessed in relation to relevant environmental protection policies
   • Workplace procedures for dealing with hazardous events are implemented wherever necessary to ensure that prompt control action is taken
   • Personal protective equipment (PPE) are obtained and used in accordance with job requirements
   • Hazardous events are investigated to identify causes, and control measures are implemented to prevent recurrence and minimize risks of such events
3. Implement and monitor environmental control procedures
   • Existing environmental protection measures are implemented, monitored and reviewed
   • Work procedures to protect environment are implemented and adherence to them by the work group is monitored
   • Required improvements to existing control measures are identified, including required resources for implementation, and reported to appropriate personnel

UNIT OF COMPETENCY: OBSERVE PROCEDURES, SPECIFICATIONS AND MANUALS OF INSTRUCTIONS
UNIT CODE : UTL311201

This unit covers the knowledge, skills and attitudes on identifying, interpreting, applying services to specifications and manuals and storing manuals.

1. Identify and access specification/ manuals
   • Appropriate manuals are identified and accessed as per job requirements
   • Version and date of manual are checked to ensure that correct specification and procedures are identified
2. Interpret manuals
   • Relevant sections, chapters of specifications/ manuals are located in relation to the work to be conducted
   • Information and procedure in the manual are interpreted in accordance with industry practices
3. Apply information in manual
   • Manual is interpreted according to job requirements
   • Work steps are correctly identified in accordance with manufacturer’s specification
   • Manual data are applied according to the given task
   • All correct sequencing and adjustments are interpreted in accordance with information contained on the manual or specifications
4. Store manuals
   • Manual or specification is stored appropriately to prevent damage, ready access and updating of information when required in accordance with company requirements

UNIT OF COMPETENCY : OPERATE AND MAINTAIN LINE TOOLS AND EQUIPMENT
UNIT CODE : UTL311205

This unit covers the knowledge, skills and attitude to operate and maintain distribution line tools and equipment. This unit will involve working in a team environment

1. Plan and prepare for work
   • Work instruction is secured and interpreted according to job requirements
   • Relevant occupational health and safety requirements are identified following job specifications
   • Relevant distribution line tools, equipment and hardware are identified and requested in accordance with job specifications
2. Prepare distribution line tools and equipment
   • Personal protective equipment (PPE) are obtained following job requirements
   • Distribution line tools, equipment and hardware are acquired and secured in line with job requirements
   • Distribution line tools are tested/set following manufacturer’s standards or recommendation
3. Operate distribution line tools and equipment
   • PPE are used in line with job requirements
   • Distribution line tools and equipment are used in line with job requirements
4. Check condition of distribution line tools and equipment
   • Distribution line tools and equipment are identified according to classification and job requirements
   • Non-functional distribution line tools and equipment are segregated and labeled according to classification
   • Safety of distribution line tools and equipment are observed in accordance with manufacturer’s instructions
   • Condition of PPE are checked in accordance with manufacturer’s instructions
5. Perform basic preventive maintenance
   • Appropriate lubricants are identified according to types of equipment
   • Equipment are lubricated according to preventive maintenance schedule or manufacturer’s specifications
   • Distribution line tools are cleaned and tested according to standard procedures
   • Distribution line tools and equipment are inspected, and repaired and replaced, if necessary, after use
   • Work place is cleaned and kept in safe state in line with OHSA regulations
6. Store tools and equipment
   • Inventory of distribution line tools and equipment are conducted and recorded as per company practices
   • Distribution line tools and equipment are stored safely in appropriate locations in accordance with manufacturer’s specifications or company procedures

UNIT TITLE : PERFORM COMPUTER OPERATIONS
UNIT CODE : UTL311207

This unit covers the knowledge, skills, (and) attitudes and values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software

1. Plan and prepare for task to be undertaken
   • Requirements of task are determined according to job specifications
   • Appropriate hardware and software are selected according to task assigned and required outcome
   • Task is planned to ensure OH & S guidelines and procedures are followed
2. Input data into computer
   • Data are entered into the computer using appropriate program/application in accordance with company procedures
   • Accuracy of information is checked and information is saved in accordance with standard operating procedures
   • Inputted data are stored in storage media according to requirements
   • Work is performed within ergonomic guidelines
3. Access information using computer
   • Correct program/application is selected based on job requirements
   • Program/application containing the information required is accessed according to company procedures
   • Desktop icons are correctly selected, opened and closed for navigation purposes
   • Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards
4. Produce/output data using computer system
   • Entered data are processed using appropriate software commands
   • Data printed out as required using computer hardware/peripheral devices in accordance with standard operating procedures
   • Files, data are transferred between compatible systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures
5. Maintain computer equipment and systems
   • Systems for cleaning, minor maintenance and replacement of consumables are implemented
   • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures
   • Basic file maintenance procedures are implemented in line with the standard operating procedures

BASIC COMPETENCIES

UNIT OF COMPETENCY : UTILIZE SPECIALIZED COMMUNICATION SKILLS
UNIT CODE : 500311115

This unit covers the knowledge, skills and attitudes required to use specialized communication skills to meet specific needs of internal and internal clients, conduct interviews, facilitate group of discussions, and contribute to the development of communication strategies.

1. Meet common and specific communication needs of clients and colleagues
   • Specific communication needs of clients and colleagues are identified and met
   • Different approaches are used to meet communication needs of clients and colleagues
   • Conflict is addressed promptly and in a timely way and in a manner which does not compromise the standing of the organization
2. Contribute to the development of communication strategies
   • Strategies for internal and external dissemination of information are developed, promoted, implemented and reviewed as required
   • Channels of communication are established and reviewed regularly
   • Coaching in effective communication is provided
   • Work related network and relationship are maintained as necessary
   • Negotiation and conflict resolution strategies are used where required
   • Communication with clients and colleagues is appropriate to individual needs and organizational objectives
3. Represent the organization
   • When participating in internal or external forums, presentation is relevant, appropriately researched and presented  in a manner to promote the organization
   • Presentation is clear and sequential and delivered within a predetermined time
   • Utilize appropriate media to enhance presentation
   • Differences in views are respected
   • Written communication is consistent with organizational standards
   • Inquiries are responded in a manner consistent with organizational standard
4. Facilitate group discussion
   • Mechanisms which enhance effective group interaction is defined and implemented
   • Strategies which encourage all group members to participate are used routinely
   • Objectives and agenda for meetings and discussions are routinely set and followed
   • Relevant information is provided to group to facilitate outcomes
   • Evaluation of group communication strategies is undertaken to promote participation of all parties
   • Specific communication needs of individuals are identified and addressed
5. Conduct interview
   • A range of appropriate communication strategies are employed in interview situations
   • Records of interviews are made and maintained in accordance with organizational procedures
   • Effective questioning, listening and nonverbal communication techniques are used to ensure that required message is communicated

UNIT OF COMPETENCY : DEVELOP TEAMS AND INDIVIDUALS
UNIT CODE : 500311116

This unit covers the skills, knowledge and attitudes required to determine individual and team development needs and facilitate the development of the workgroup.

1. Provide team leadership
   • Learning and development needs are systematically identified and implemented in line with organizational requirements
   • Learning plan to meet individual and group training and developmental needs is collaboratively developed and implemented
   • Individuals are encouraged to self evaluate performance and identify areas for improvement
   • Feedback on performance of team members is collected from relevant sources and compared with established team learning process
2. Foster individual and organizational growth
   • Learning and development program goals and objectives are identified to match the specific knowledge and skills requirements of competency standards
   • Learning delivery methods are appropriate to the learning goals, the learning style of participants and availability of equipment and resources
   • Workplace learning opportunities and coaching/mentoring assistance are provided to facilitate individual and team achievement of competencies
   • Resources and timelines required for learning activities are identified and approved in accordance with organizational requirements
3. Monitor and evaluate workplace learning
   • Feedback from individuals or teams is used to identify and implement improvements in future learning arrangements
   • Outcomes and performance of individuals/teams are assessed and recorded to determine the effectiveness of development programs and the extent of additional support
   • Modifications to learning plans are negotiated to improve the efficiency and effectiveness of learning
   • Records and reports of competency are maintained within organizational requirement
4. Develop team commitment and cooperation
   • Open communication processes to obtain and share information is used by team
   • Decisions are reached by the team in accordance with its agreed roles and responsibilities
   • Mutual concern and camaraderie are developed in the team
5. Facilitate accomplishment of organizational goals
   • Team members actively participated in team activities and communication processes
   • Teams members developed individual and joint responsibility for their actions
   • Collaborative efforts are sustained to attain organizational goals

UNIT OF COMPETENCY : APPLY PROBLEM SOLVING TECHNIQUES IN THE WORKPLACE
UNIT CODE : 500311117

This competency covers the knowledge, skills and attitudes required to apply the process of problem solving and other problems beyond those associated directly with the process unit. It includes the application of structured processes and improvement tools. This competency is typically performed by an experienced technician, team leader or supervisor.

1. Analyze the problem
   • Issues/concerns are evaluated based on data gathered
   • Possible causes of problem are identified within the area of responsibility as based on experience and the use of problem solving tools/analytical techniques
   • Possible cause statements are developed based on findings
2. Identify possible solutions
   • All possible options are considered for resolution of the problem in accordance with safety and operating procedures
   • Strengths and weaknesses of possible options are considered
   • Corrective action is determined to resolve the problem and its possible future causes
3. Recommend solution to higher management
   • Report/communication or documentation are prepared
   • Recommendations are presented to appropriate personnel
   • Recommendations are followed-up, if required
4. Implement solution
   • Measurable objectives are identified
   • Resource needs are identified
   • Timelines are identified in accordance with plan
5. Evaluate/Monitor results and outcome
   • Processes and improvements are identified based on evaluative assessment of problem
   • Recommendations are prepared and submitted to superiors.

UNIT OF COMPETENCY : COLLECT, ANALYZE AND ORGANIZE INFORMATION
UNIT CODE : 500311118

This unit covers the outcomes required to process, analyze, interpret and organize workplace information and other relevant data.

1. Study information requirements
   • Needs are identified using established research procedures
   • Relevant forms and recording systems are used to gather the information.
   • Respondents are selected to implement survey / research based on established procedures.
2. Process data
   • Data are collected and collated based on the prescribed method.
   • Relevant data are used as references in accordance with the objectives of the program.
   • Information is compiled according to the required form.
3. Analyze, interpret and organize information gathered
   • Data are analyzed using relevant methodologies
   • Where applicable, statistical analysis/methods are employed according to the objectives of the program
   • Graphs and other visual presentations are prepared to facilitate analysis / interpretation of information
4. Present findings/recommendations
   • Findings/recommendations summarized and presented/packaged in user-friendly manner
   • Relevant inputs gathered to finalize report
   • Draft report prepared based on standard format.
   • Technical reports are submitted and disseminated to concerned offices.

UNIT OF COMPETENCY : PLAN AND ORGANIZE WORK
UNIT CODE : 500311119

This unit covers the outcomes required in planning and organizing work. It may be applied to a small independent operation or to a section of a large organization.

1. Set objectives
   • Objectives are consistent with and linked to work activities in accordance with organizational aims
   • Objectives are stated as measurable targets with clear time frames
   • Support and commitment of team members are reflected in the objectives
   • Realistic and attainable objectives are identified
2. Plan and schedule work activities
   • Tasks/work activities to be completed are identified and prioritized as directed
   • Tasks/work activities are broken down into steps in accordance with set time frames achievable components in accordance with set time frames
   • Resources are allocated as per requirements of the activity
   • Schedule of work activities is coordinated with personnel concerned
3. Implement work plans
   • Work methods and practices are identified in consultation with personnel concerned
   • Work plans are implemented in accordance with set time frames, resources and standards
4. Monitor work activities
   • Work activities are monitored and compared with set objectives
   • Work performance is monitored
   • Deviations from work activities are reported and recommendations are coordinated with appropriate personnel and  in accordance with set standards
   • Reporting requirements are complied with in accordance with recommended format
   • Observe timeliness of report
   • Files are established and maintained in accordance with standard operating procedures
5. Review and evaluate work plans and activities
   • Work plans, strategies and implementation are reviewed based on accurate, relevant and current information
   • Review is based on comprehensive consultation with appropriate personnel on outcomes of work plans and reliable feedback
   • Results of review are provided to concerned parties and formed as the basis for adjustments/simplifications to be made to policies, processes and activities
   • Performance appraisal is conducted in accordance with organization rules and regulations
   • Performance appraisal report is prepared and documented regularly as per organization requirements.
   • Recommendations are prepared and presented to appropriate personnel/authorities
   • Feedback mechanisms are implemented in line with organization policies

UNIT OF COMPETENCY : PROMOTE ENVIRONMENTAL PROTECTION
UNIT CODE : 500311120

This unit covers the knowledge, skills and attitudes required in adhering to environmental protection principles, strategies and guidelines

1. Study guidelines for environmental concerns.
   • Environmental legislations/conventions and local ordinances are identified according to the different environmental aspects/impact.
   • Industrial standard/environmental practices are described according to the different environmental concerns.
2. Implement specific environmental programs.
   • Programs/Activities are identified according to organizations policies and guidelines.
   • Individual roles/responsibilities are determined and performed based on the activities identified.
   • Problems/ constraints encountered are resolved in accordance with organizations’ policies and guidelines
   • Stakeholders are consulted based on company guidelines.
3. Monitor activities on environmental protection/programs
   • Activities are periodically monitored and evaluated according to the objectives of the environmental program
   • Feedback from stakeholders are gathered and considered in proposing enhancements to the program based on consultations
   • Data gathered are analyzed based on evaluation requirements
   • Recommendations are submitted based on the findings.
   • Management support systems are set/established to sustain and enhance the program
   • Environmental incidents are monitored and reported to concerned/proper authorities.

UNIT OF COMPETENCY : MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
UNIT CODE : 500311150
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to sustain and develop an environment in which improvement, innovation and learning are promoted and rewarded.

1. Review programs, systems and processes
   • Strategies are established to monitor and evaluate performance and sustainability of key systems and processes
     1.2. Undertake detailed analyses of supply chains, and operational, product and service delivery systems
     1.3. Performance measures are Identified, and assessment tools and techniques, and evaluate their effectiveness
     1.4. Performance reports and variance are analyzed from plans for key result areas of the organization
     1.5. Changing trends and opportunities are Identified and analyzed relevant to the organization
     1.6. Advice from specialists is seek, where appropriate, to identify technology and electronic commerce opportunities
2. Develop options for continuous improvement
   • Groups are briefed on performance improvement strategies and innovation as an essential element of competition
     2.2. Creative climate and organizational learning are fostered by promoting interaction within and between work groups
     2.3. New ideas and entrepreneurial behavior are encouraged, tested and recognized
     2.4. Failure of an idea are accepted during trialing and recognize, celebrate and embed success into systems
     2.5. Risk management and cost-benefit analysis are undertook for each option or idea approved for trial
     2.6. Innovations through agreed organizational processes are approved
3. Implement innovative processes
   • Continuous improvement and sustainability are promoted as essential to doing business
     3.2. Impact of change and consequences are addressed for people and implement transition plans
     3.3. Objectives, timeframes, measures and communication plans are ensured in place to manage implementation
     3.4. Contingency plans in are implemented in the event of nonperformance
     3.5. Failure by prompt investigation and analysis are followed up of causes and managed emerging challenges and opportunities
     3.6. Learnings from activities are captured and managed to inform future work
     3.7. Continuous improvement are regularly evaluated systems and processes
     3.8. Costs and benefits of innovations and improvements are communicated to relevant groups and individuals

UNIT TITLE : PERFORM HIGHER ORDER THINKING PROCESSES AND APPLY TECHNIQUES IN THE WORKPLACE
UNIT CODE : 500311251
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to use fundamental critical thinking skills in the workplace

1. Evaluate effectiveness and efficiency of the workplace systems, processes and procedures.
   • Effectiveness and efficiency of workplace standards and procedures are examined.
     1.2. Usage of inquiry and dialogue to communicate evaluation measures and results are implemented.
     1.3. Evaluation reports are prepared and communicated to team members.
2. Foster the habit of critical inquiry and curiosity in the workplace.
   • Issues and situations are reflected on and wondered about.
     2.2. Issues and problems in the workplace particularly in the policies, procedures and protocols are discussed and evaluated between and among teams.
     2.3. Evaluation of efficiency and effectiveness of workplace policies, procedures and protocols are documented, communicated and agreed upon between and among teams.
     2.4. Growth mindset and positive relationship and communication is applied in the context of critical inquiry and curiosity in the workplace.
3. Develop practical action plans for improving workplace conditions
   • Evaluation of efficiency and effectiveness of workplace policies, procedures and protocols are documented, communicated to stakeholders.
     3.2. Practical action plans in improving workplace conditions are formulated, presented and negotiated with stakeholders.
     3.3. Proposed changes and directions are inquired, processed and negotiated between and among teams, and stakeholders as well of the organization.
     3.4. Commitment to continuous improvement and change is highlighted.
     3.5. Passion and dedication for changing and adapting to the demands of the 21st century workplace are considered.

UNIT TITLE : LEAD IN IMPLEMENTATION OF OCCUPATIONAL SAFETY AND HEALTH (OSH) PROGRAM, PROCEDURES AND POLICIES/GUIDELINES
UNIT CODE : 500311155
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to lead the implementation of workplace’s safety and health program, procedures and policies/guidelines.

1. Identify workplace hazards and risk
   • Hazards in the workplace and/or its indicators of its presence are identified
     1.2. Evaluation and/or work environment measurements of OSH hazards/risk existing in the workplace is conducted by authorized personnel or agency
     1.3. OHS issues and/or concerns raised by workers are gathered
2. Identify and implement appropriate control measures
   • Prevention and control measures, including use of PPE (personal protective equipment) for specific hazards identified and implemented
     2.2. Appropriate risk controls based on result of OSH hazard evaluation is recommended
     2.3. Contingency measures, including emergency procedures during workplace incidents and emergencies are recognized and established in accordance with organization procedures
3. Implement OSH programs, procedures and policies/ guidelines
   • Information to work team about company OHS program, procedures and policies/guidelines are provided
     3.2. Implementation of OSH procedures and policies/guidelines are participated
     3.3. Team members are trained and advised on OSH standards and procedures
     3.4. Procedures for maintaining OSH-related records are implemented