TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES NC II – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES NC II COURSE

The TESDA Course in TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES NC II consists of competencies that a person must achieve to receive, process and respond to requests for independent tour arrangements in the Philippines. It designs and develops tour itineraries, costs and prices the tour components; and prepares and provides/sends appropriate responses for tour arrangements.

This Qualification is packaged from the competency map of the Tourism Sector

A student who has achieved this TESDA Course in TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES NC II is competent to be:

• Tour Packaging Staff
• Tour Operations Costing Staff
• Staff Assistant for Tours

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in these course qualifications should possess the following requirements:

• Must have completed the 10-year basic education or an Alternative Learning System (ALS) Certificate of Completion with grade 10 equivalent holder
• Able to communicate in verbal and written form

TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES NC II – TRAINING AND REGULATION MODULE

Course Title: TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES
Level: NC II
Nominal Training Duration : 223 Hours

(Basic Competency) 37 Hours
(Common Competency) 28 Hours
(Core Competency) 72 Hours

Total Duration: 137 Hours
Supervised Industry Training (SIT) – 200 Hours

This course is designed to provide the learner with knowledge, practical skills and attitude, applicable in performing work activities involve in interpreting and responding to requests for independent tour services, designing and developing tour package itinerary, and determining tour package cost and selling price. This includes classroom learning activities and practical work in actual work site or simulation area.

COMPETENCIES REQUIRED IN TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES NC II

This units of competency comprising this qualification include Basic, Common, and Core Competencies.

To obtain this TESDA course in TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES NC II, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (72 Hours)
TRS422305	Interpret and respond to request for individual/ independent tour services
TRS422306	Design and develop a tour package itinerary
TRS422307	Determine tour package cost and selling price
UNIT CODE	COMMON COMPETENCIES (28 Hours)
TRS311201	Develop and update industry knowledge
TRS311202	Observe workplace hygiene procedures
TRS311203	Perform computer operations
TRS311204	Perform workplace and safety practices
TRS311205	Provide effective customer service
UNIT CODE	BASIC COMPETENCIES (37 Hours)
400311210	Participate in workplace communication
400311211	Work in a team environment
400311212	Solve/address general workplace problems
400311213	Develop career and life decisions
400311214	Contribute to workplace innovation
400311215	Present relevant information
400311216	Practice occupational safety and health policies and procedures
400311217	Exercise efficient and effective sustainable practices in the workplace
400311218	Practice entrepreneurial skills in the workplace

These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in TOUR PACKAGING (FIT AD HOC DOMESTIC) SERVICES NC II.

UNIT OF COMPETENCY : INTERPRET AND RESPOND TO REQUESTS FOR INDIVIDUAL/INDEPENDENT TOUR SERVICES
UNIT CODE : TRS422305

This unit deals with the knowledge and skills required to interpret and respond to requests for individual/ independent tour arrangements to Philippines destinations.

1. Receive and record the tour requirements of the client
   • Client details are recorded
   • Client profile is determined
   • Individual/Independent tour requirements are recorded
   • Client special requests are noted
   • All information is recorded and reviewed according to enterprise procedures
2. Analyze tour requirements of client
   • Client profile is analyzed and classified
   • Requested destination and activities are matched with client requirements
   • Special needs and interests are interpreted and incorporated
   • Tour objectives are determined
3. Prepare and deliver response
   • Type and mode of response, in verbal or written form is determined
   • Content is constructed according to enterprise standards
   • Response is delivered in a timely manner
   • Clarifications, revisions and additional requests are addressed and responded to

UNIT OF COMPETENCY: DESIGN AND DEVELOP A TOUR PACKAGE ITINERARY
UNIT CODE : TRS422306

This unit deals with the skills and knowledge required to design and develop a tour itinerary according to the clients requirements and/or interests.

1. Prepare the tour package itinerary
   • Tour itinerary destinations are determined based on the client’s requirements
   • Tour duration is determined based on the client’s requirements
   • A skeletal itinerary is drafted based on the client’s requirements
2. Determine the tour components and the services required
   • Tour components and services are arranged in chronological order
   • Mode of transportation is determined
   • Hotel /lodging category is determined
   • Sightseeing and activities are scheduled
   • Tour guides and tour director services are determined
   • Ancillary Services are incorporated
3. Select the suppliers best suited to provide the components/ services required
   • Tour package component are identified
   • Suppliers best suited for the tour service required are selected
   • Technical Itinerary based on selected suppliers is completed

UNIT OF COMPETENCY : DETERMINE TOUR PACKAGE COST AND SELLING PRICE
UNIT CODE : TRS422307

This unit deals with the skills and knowledge required to calculate a tour package cost and determine the selling
price to/for independent tour arrangements to Philippines destinations.

1. Determine type of tour component cost
   • Tour itinerary components are analyzed to determine the fixed and variable costs
   • Contracted rates of elected suppliers are reviewed to determine terms and conditions and validity
2. Calculate tour component costs
   • Tour components costs are calculated based on the contracted rates of suppliers (FIT) and type of cost, on a per person basis
   • Lodging cost components are determined by type of room and number of clients per room on a per person basis
   • Supplements and reductions are determined based on lodging cost components
   • Costing sheet templates are used to calculate the tour component costs according to enterprise format
3. Calculate tour package selling price
   • Mark-up based on market trends, current industry practices and/or enterprise policies is added to the tour cost
   • Government taxes are calculated and added based on the tour cost with mark-up
   • Mark-up and government taxes calculations are reflected in the enterprise Costing Sheet Template

COMMON COMPETENCIES

UNIT OF COMPETENCY : DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
UNIT CODE : TRS311201

This unit of competency deals with the knowledge, skills and attitude required to access, increase and update industry knowledge. It includes seek information on the industry and update industry knowledge

1. Seek information on the industry
   • Sources of information on the industry are correctly identified and accessed
   • Information to assist effective work performance is obtained in line with job requirements
   • Specific information on sector of work is accessed and updated
   • Industry information is correctly applied to day-to-day work activities
2. Update industry knowledge
   • Informal and/or formal research is used to update general knowledge of the industry
   • Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-to-day working activities

UNIT OF COMPETENCY : OBSERVE WORKPLACE HYGIENE PROCEDURES
UNIT CODE : TRS311202

This unit of competency deals with the knowledge, skills and attitudes in observing workplace hygiene procedures. It includes following hygiene procedures and identifying and preventing hygiene risks.

1. Follow hygiene procedures
   • Workplace hygiene procedures are implemented in line with enterprise and legal requirements
   • Handling and storage of items are undertaken in line with enterprise and legal requirements
2. Identify and prevent hygiene risks
   • Potential hygiene risks are identified in line with enterprise procedures
   • Action to minimize and remove risks are taken within scope of individual responsibility of enterprise/legal requirements
   • Hygiene risks beyond the control of individual staff members are reported to the appropriate person for follow up

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS
UNIT CODE : TRS311203

This unit covers the knowledge, skills and attitudes and values needed to perform computer operations which includes inputting, accessing, producing and transferring data using the appropriate hardware and software

1. Plan and prepare for task to be undertaken
   • Requirements of task are determined
   • Appropriate hardware and software is selected according to task assigned and required outcome
   • Task is planned to ensure OH & S guidelines and procedures are followed
2. Input data into computer
   • Data are entered into the computer using appropriate program/application in accordance with company procedures
   • Accuracy of information is checked and information is saved in accordance with standard operating procedures
   • Inputted data are stored in storage media according to requirements
   • Work is performed within ergonomic guidelines
3. Access information using computer
   • Correct program/application is selected based on job requirements
   • Program/application containing the information required is accessed according to company procedures
   • Desktop icons are correctly selected, opened and closed for navigation purposes
   • Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards
4. Produce/output data using computer system
   • Entered data are processed using appropriate software commands
   • Data are printed out as required using computer hardware/peripheral devices in accordance with standard operating procedures
   • Files and data are transferred between compatible systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures
5. Maintain computer equipment and systems
   • Systems for cleaning, minor maintenance and replacement of consumables are implemented
   • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures
   • Basic file maintenance procedures are implemented in line with the standard operating procedures

UNIT OF COMPETENCY : PERFORM WORKPLACE AND SAFETY PRACTICES
UNIT CODE : TRS311204

This unit of competency deals with the knowledge, skills and attitudes in following health, safety and security practices. It includes dealing with emergency situations and maintaining safe personal presentation standards.

1. Follow workplace procedures for health, safety and security practices
   • Correct health, safety and security procedures are followed in line with legislation, regulations and enterprise procedures
   • Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure
   • Suspicious behavior or unusual occurrence are reported in line with enterprise procedure
2. Deal with emergency situations
   • Emergency and potential emergency situations are recognized and appropriate action are taken within individual’s scope of responsibility
   • Emergency procedures are followed in line with enterprise procedures
   • Assistance is sought from colleagues to resolve or respond to emergency situations
   • Details of emergency situations are reported in line with enterprise procedures
3. Maintain safe personal presentation standards
   • Safe personal standards are identified and followed in line with enterprise requirements

UNIT OF COMPETENCY : PROVIDE EFFECTIVE CUSTOMER SERVICE
UNIT CODE : TRS311205

This unit of competency deals with the knowledge, skills and attitudes in providing effective customer service. It includes greeting customer, identifying customer needs, delivering service to customer, handling queries through telephone, fax machine, internet and email and handling complaints, evaluation and recommendation.

1. Greet customer
   • Guests are greeted in line with enterprise procedure
   • Verbal and non-verbal communications are appropriate to the given situation
   • Non verbal communication of customer is observed responding to customer
   • Sensitivity to cultural and social differences is demonstrated
2. Identify customer needs
   • Appropriate interpersonal skills are used to ensure that customer needs are accurately identified
   • Customer needs are assessed for urgency so that priority for service delivery can be identified
   • Customers are provided with information
   • Personal limitation in addressing customer needs is identified and where appropriate, assistance is sought from  supervisor
3. Deliver service to customer
   • Customer needs are promptly attended to in line with enterprise procedure
   • Appropriate rapport is maintained with customer to enable high quality service delivery
   • Opportunity to enhance the quality of service and products are taken wherever possible
4. Handle queries through telephone, fax machine, internet and email
   • Use telephone, computer, fax machine, internet efficiently to determine customer requirements
   • Queries/ information are recorded in line with enterprise procedure
   • Queries are acted upon promptly and correctly in line with enterprise procedure
5. Handle complaints, evaluation and recommendations
   • Guests are greeted with a smile and eye-to-eye contact
   • Responsibility for resolving the complaint is taken within limit of responsibility
   • Nature and details of complaint are established and agreed with the customer
   • Appropriate action is taken to resolve the complaint to the customers satisfaction wherever possible

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 400311210

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

1. Obtain and convey workplace information
   • Specific and relevant information is accessed from appropriate sources
   • Effective questioning , active listening and speaking skills are used to gather and convey information
   • Appropriate medium is used to transfer information and ideas
   • Appropriate non- verbal communication is used
   • Appropriate lines of communication with supervisors and colleagues are identified and followed
   • Defined workplace procedures for the location and storage of information are used
   • Personal interaction is carried out clearly and concisely
2. Perform duties following workplace instructions
   • Written notices and instructions are read and interpreted in accordance with organizational guidelines
   • Routine written instruction are followed based on established procedures
   • Feedback is given to workplace supervisor based instructions/ information received
   • Workplace interactions are conducted in a courteous manner
   • Where necessary, clarifications about routine workplace procedures and matters concerning conditions of employment are sought and asked from appropriate sources
   • Meetings outcomes are interpreted and implemented
3. Complete relevant work related documents
   • Range of forms relating to conditions of employment are completed accurately and legibly
   • Workplace data is recorded on standard workplace forms and documents
   • Basic mathematical processes are used for routine calculations
   • Errors in recording information on forms/ documents are identified and properly acted upon
   • Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY: WORK IN TEAM ENVIRONMENT
UNIT CODE : 400311211

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

1. Describe team role and scope
   • The role and objective of the team is identified from available sources of information
   • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources
2. Identify own role and responsibility within team
   • Individual role and responsibilities within the team environment are identified
   • Roles and responsibility of other team members are identified and recognized
   • Reporting relationships within team and external to team are identified
3. Work as a team member
   • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives
   • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context
   • Observed protocols in reporting using standard operating procedures
   • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS
UNIT CODE : 400311212

This unit covers the knowledge, skills and attitudes required to apply problem-solving techniques to determine the origin of problems and plan for their resolution. It also includes addressing procedural problems through documentation, and referral.

1. Identify routine problems
   • Routine problems or procedural problem areas are identified
   • Problems to be investigated are defined and determined
   • Current conditions of the problem are identified and documented
2. Look for solutions to routine problems
   • Potential solutions to problem are identified
   • Recommendations about possible solutions are developed, documented, ranked and presented to appropriate person for decision
3. Recommend solutions to problems
   • Implementation of solutions are planned
   • Evaluation of implemented solutions are planned
   • Recommended solutions are documented and submit to appropriate person for confirmation

UNIT OF COMPETENCY : DEVELOP CAREER AND LIFE DECISIONS
UNIT CODE : 400311213

This unit covers the knowledge, skills, and attitudes in managing one’s emotions, developing reflective practice, and boosting self-confidence and developing self-regulation.

1. Manage one’s emotion
   • Self-management strategies are identified
   • Skills to work independently and to show initiative, to be conscientious, and persevering in the face of setbacks and frustrations are developed
   • Techniques for effectively handling negative emotions and unpleasant situation in the workplace are examined
2. Develop reflective practice
   • Personal strengths and achievements, based on self-assessment strategies and teacher feedback are contemplated
   • Progress when seeking and responding to feedback from teachers to assist them in consolidating strengths, addressing weaknesses and fulfilling their potential are monitored
   • Outcomes of personal and academic challenges by reflecting on previous problem solving and decision making strategies and feedback from peers and teachers are predicted
3. Boost self-confidence and develop self-regulation
   • Efforts for continuous self-improvement are demonstrated
   • Counter-productive tendencies at work are eliminated
   • Positive outlook in life are maintained.

UNIT OF COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION
UNIT CODE : 400311214

This unit covers the knowledge, skills and Attitudes required to make a pro-active and positive contribution to workplace innovation.

1. Identify opportunities to do things better
   • Opportunities for improvement are identified proactively in own area of work.
   • Information are gathered and reviewed which may be relevant to ideas and which might assist in gaining support for idea.
2. Discuss and develop ideas with others
   • People who could provide input to ideas for improvements are identified.
   • Ways of approaching people to begin sharing ideas are selected.
   • Meeting is set with relevant people.
   • Ideas for follow up are review and selected based on feedback.
   • Critical inquiry method is used to discuss and develop ideas with others.
3. Integrate ideas for change in the workplace
   • Critical inquiry method is used to integrate different ideas for change of key people.
   • Summarizing, analyzing and generalizing skills are used to extract salient points in the pool of ideas.
   • Reporting skills are likewise used to communicate results.
   • Current Issues and concerns on the systems, processes and procedures, as well as the need for simple innovative practices are identified.

UNIT OF COMPETENCY : PRESENT RELEVANT INFORMATION
UNIT CODE : 400311215

This unit of covers the knowledge, skills and attitudes required to present data/information appropriately.

1. Gather data/ information
   • Evidence, facts and information are collected
   • Evaluation, terms of reference and conditions are reviewed to determine whether data/information falls within project scope
2. Assess gathered data/ information
   • Validity of data/ information is assessed
   • Analysis techniques are applied to assess data/ information.
   • Trends and anomalies are identified
   • Data analysis techniques and procedures are documented
   • Recommendations are made on areas of possible improvement.
3. Record and present information
   • Studied data/information are recorded.
   • Recommendations are analysed for action to ensure they are compatible with the project’s scope and terms of reference.
   • Interim and final reports are analysed and outcomes are compared to the criteria established at the outset.
   • Findings are presented to stakeholders.

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND HEALTH POLICIES AND PROCEDURES
UNIT CODE : 400311216

This unit covers the knowledge, skills and attitudes required to identify OSH compliance requirements, prepare OSH requirements for compliance, perform tasks in accordance with relevant OSH policies and procedures

1. Identify OSH compliance requirements
   • Relevant OSH requirements, regulations, policies and procedures are identified in accordance with workplace policies and procedures
   • OSH activity non-conformities are conveyed to appropriate personnel
   • OSH preventive and control requirements are identified in accordance with OSH work policies and procedures
2. Prepare OSH requirements for compliance
   • OSH work activity material, tools and equipment requirements are identified in accordance with workplace policies and procedures
   • Required OSH materials, tools and equipment are acquired in accordance with workplace policies and procedures
   • Required OSH materials, tools and equipment are arranged/ placed in accordance with OSH work standards
3. Perform tasks in accordance with relevant OSH policies and procedures
   • Relevant OSH work procedures are identified in accordance with workplace policies and procedures
   • Work Activities are executed in accordance with OSH work standards
   • Non-compliance work activities are reported to appropriate personnel

UNIT OF COMPETENCY : EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE PRACTICES IN THE WORKPLACE
UNIT CODE : 400311217

This unit covers knowledge, skills and attitude to identify the efficiency and effectiveness of resource utilization, determine causes of inefficiency and/or ineffectiveness of resource utilization and Convey inefficient and ineffective environmental practices

1. Identify the efficiency and effectiveness of resource utilization
   • Required resource utilization in the workplace is measured using appropriate techniques
   • Data are recorded in accordance with workplace protocol
   • Recorded data are compared to determine the efficiency and effectiveness of resource utilization according to established environmental work procedures
2. Determine causes of inefficiency and/or ineffectiveness of resource utilization
   • Potential causes of inefficiency and/or ineffectiveness are listed
   • Causes of inefficiency and/or ineffectiveness are identified through deductive reasoning
   • Identified causes of inefficiency and/or ineffectiveness are validated thru established environmental procedures
3. Convey inefficient and ineffective environmental practices
   • Efficiency and effectiveness of resource utilization are reported to appropriate personnel
   • Concerns related resource utilization are discussed with appropriate personnel
   • Feedback on information/ concerns raised are clarified with appropriate personnel

UNIT OF COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN THE WORKPLACE
UNIT CODE : 400311218

This unit covers the outcomes required to apply entrepreneurial workplace best practices and implement cost-effective operations

1. Apply entrepreneurial workplace best practices
   • Good practices relating to workplace operations are observed and selected following workplace policy.
   • Quality procedures and practices are complied with according to workplace requirements.
   • Cost-conscious habits in resource utilization are applied based on industry standards.
2. Communicate entrepreneurial workplace best practices
   • Observed Good practices relating to workplace operations are communicated to appropriate person.
   • Observed quality procedures and practices are communicated to appropriate person
   • Cost-conscious habits in resource utilization are communicated based on industry standards.
3. Implement cost-effective operations
   • Preservation and optimization of workplace resources is implemented in accordance with enterprise policy
   • Judicious use of workplace tools, equipment and materials are observed according to manual and work requirements.
   • Constructive contributions to office operations are made according to enterprise requirements.
   • Ability to work within one’s allotted time and finances is sustained.

GLOSSARY OF TERMS: (TRAVEL SERVICES NC II)

• ADHOC PACKAGE – A tour package assembled based on the specific requirements of a client
• COSTING SHEET – an enterprise generated spread sheet that details the per person cost of the components of a tour package and reflect the total cost, mark-up and taxes due
• DOT – Department of Tourism
• FIT
  • FREE/FOREIGN – in the acronym FIT the letter F refers to FREE or not a participant in an inclusive tour group; FOREIGN refers to the international (foreign) or domestic (local) traveler
  • INDIVIDUAL/INDEPENDENT – arrangements that are not part of a tour package and
  • TRAVELLER – Person availing of the travel / tour services
• GATEWAY – entry/exit point of a destination
• GOVERNMENT TAX – share of collected amount due to the government
• INDIVIDUAL/INDEPENDENT – in the acronym FIT the letter I refers to an INDIVIDUAL or INDEPENDENT travelers who is not part of a tour group and whose tour requirements and arrangements are not bound by tour group restrictions
• INTERNET – electronic information distribution system
• ITINERARY – a schedule of products, services and activities arranged in a chronological order
• ITINERARY – SKELETAL – a general day-to-day schedule of products, services and activities arranged in a chronological order
• ITINERARY – TECHNICAL – a specific schedule detailing transportation modes, times, location and duration of products, services and activities arranged in a chronological order
• LGU – Local Government Unit
• MARK UP – a percentage of tour costs or fixed amount that is added to the tour costs and reflects the profit of the enterprise
• OHS OPERATIONS MANAGER – Occupational Health and Safety head of the operations department that coordinates all activities pertaining to the services of all tour groups and individual travelers
• PTQCS – Philippine T-VET Quality Certification System
• PRICE – the sum total amount to be collected from the client on a per person basis that comprises the tour cost, mark-up, and government taxes
• REGULAR PACKAGE – A tour package assembled based on the interests of target market
• RESERVATION – refers to an advance request for a product or service
• SUPPLIER – refers to hotels, restaurants, resorts, transportation operators and other entities that supplies and accommodates travelers/tourists
• TOUR COSTS – the sum total of all cost per person based on tour components included in the tour package; it represents all payments due to suppliers
• TOUR COORDINATOR – an enterprise employee who assist the tour guide and the travelers on arrival, during and on departure for all scheduled activities in the itinerary
• TOUR GUIDE – an individual duly trained and licensed by the LGU and accredited with the DOT who manages and accompanies local or foreign travelers within a destination to provide information and oversee the delivery the tour components by the suppliers