Cebu Call Center Academy

Cebu Call Center Academy is an institution accredited by TESDA that offers Technical and Vocational Education and Training Programs (TVET) under the Technical Education and Skills Development Authority (TESDA) and the Commission on Higher Education (CHED).

The Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.

Furthermore, Cebu Call Center Academy has worked closely with the Technical Education and Skills Development Authority (TESDA) towards the accreditation of it’s call center courses, in line with the Training Regulations for Contact Centers of TESDA.

Cebu Call Center Academy is also into Sourcing and Recruitment. Applicants are assessed by CCA and qualified candidates are given free training and coaching before they are endorsed and eventually land a high paying job in the Call Center industry

Currently, CCA has placement and training arrangements with several of the largest call centers in the country. CCA holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of CCA vis-à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation.

Cebu Call Center Academy has constantly seen to equipping students with the skills necessary to succeed in the Call Center industry. Yet despite the aggressive stance of CCA, the industry needs better equipped graduates, which is why CCA is pursuing the Sourcing & Recruitment track, to expand its operations and to turn out more graduates to meet the demand of the industry.

CCA’s objective is to educate, develop and equip young professionals with the skills necessary to excel and succeed in the competitive call center and BPO industry.

The Academy is open from 9 A.M. to 6 P.M. , Monday to Friday. Feel free to drop by and observe our classes.

Cebu Call Center Academy

Address: #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City, Philippines
Telephone Number: (032) 253-4682; 412-0111; (032) 234-6102; 254-8163; (032) 341-3220; 0906-5282855; 0921-8528404/; (032) 316-3655

TESDA Approved Programs

Here is the list of available TESDA registered programs and short courses offered in “Call Center Academy, Inc. (Cebu Call Center Academy)” in the province of Cebu.

List of Tesda Courses Offered / Registered Programs

Course Authorized Duration Trainer
Application Development Management (ADM)-Level 3 144 hours John Errol L. Borlagdan Ralph B. Tatoy
Certified Medical Billing Professional 240 hours Jurry P. Pajares Sherlyn M. Sulapas
Creative Web Design 142 Hours Jurry P. Pajares Genilyn D. Ruiz Rainero Tomas L. Jayme
Events Management Services NC III 108 Hours Kristelle Lynne P. Ong Victor S. Recaña III
Internet of Things 120 Hours Harold Patricio A. Lamostre Jurry P. Pajares
Medical Transcription NC II 396 Hours Jovito Danilo C. Nazareno
Career Entry Course for Software Developers – JAVA 240 Hours Harold Patricio A. Lamostre
Contact Center Services NC II – Mobile Training Program 144 hours Crystal Ives P. Padolina Ernesto C. Guibincan
Contact Center Services NC II 144 hours Ryan O. Elayron Sher Ann R. Kho Li-An T. Salinog

Basic Requirements for TESDA Courses:

  • At least 18 years of age
  • At least High School Graduate
  • Copy of NSO Birth Certificate
  • With good moral character
  • Undergone a pre-training assessment
  • Can communicate both orally and in written form

Training Fees and Schedule

The cost of training and tuition fees may vary depending upon the specific course of interest and the school offering the training. Training centers also may have slightly different syllabus to teach to students in a class.

For inquiries, tuition fees, enrollment procedures, class schedule and other concern, it would be better that you visit their school/training center and inquire for other documents they may need.

Location and Contact Information

For further information, please contact the school directly at telephone number (032) 253-4682; 412-0111. You can also visit Call Center Academy, Inc. (Cebu Call Center Academy). The assessment center is located at #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City, Philippines.


30 Comments

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  1. IRMAE Catherine Dugho

    Hi,I’m Irmae Catherine Dugho how to enrol and how much it cost po,thank you

  2. Good Sir/Maam,
    I am Cristina Zanoria,I am 44 years old. I just want to enroll for training about call center agent. I hope my age still qualified for the training. I hope i get back some information.
    Thank you very much. Have a good day.

  3. Hi ma’am and sir can I train about the call center.I’m 35 years old,and how much the tuition fees,cause i would like to work the call center.I learn more before I procced to work.I have experience in one semester only.kindly reply my email pls.

  4. Hi mam/sir pwede pa mag undergo og training as call center? Please response through my email add.provided below

  5. Hi mam/sir pwede pa mag undergo og training as call center?

  6. hi Im Jane i want to take a training in Tesda as a call center

  7. Good day! How much is the tuition fee for Computer base English Proficiency?
    Thank You!

  8. Hello sir/mam im wevilyn and im interested to the training hopefully you can send me all the details in my email add: itzme_wevz1508@yahoo.com.ph anyway or maybe much better to drop a message on my phone it would be fast i think …09273531004

    Thank you and god bless

  9. Good day maam/sir
    Im richie from brgy parian.,im 35 years of age,i would like to ask if im still qualified to take a training lesson? Cuz im interested. Thank you…

  10. Good day! Ma’am/Sir I would like to ask if there is free tesda scholarship program for this training?

  11. Hi ma’am/sir mo ngutana unta ko ug pila ang tuition for computer hardware Ug kanud a ang enrollment. Thank good bless

  12. sir pwede paba dito?

  13. How much is the tuition for computer hardware servicing 11??

  14. SIR/MADDAM IAM 33 YEARS OLD I WANT TO KNOW IF MY AGE IS QUALIFIED FOR THIS TRAINING?HOW MUCH THE COST?I HAVE HERE IS MY HIGH SCHOOL DIPLOMA..

  15. How much is the tuition fee for computer base English proficiency

  16. I am jerald tomarong , 20 years old , i would like to enroll the said program . how much is the tuition?

  17. Good day !! Maam/sir i would like to ask if there is free scholarship program in tesda right now. I am ah scholar before from tesda in housekeeping Nc2 last 2015 but still unemployed and i want to enhance my skills and study again taking call center academy.. but financial is my problem.

  18. Good day! Ma’am /sir I would like to ask about the age limit that qualified to join your class because I’m already 46 years old but I’m very interested.And how much is the tuition fee and also the schedule of class.Thank you and I’m waiting for the reply.

  19. do you have any branch here in Cebu sir?

  20. Qualified rin po ba pag 17 yung edad? I’m still under the first batch of K to 12 pero gusto ko pung matuto mag call center at mag take sa course na yan kung pwede po. Nag-aaral naman po ako ngayun pero di kasi ICT kinuha ko na alam kung related po yun sa pagka call center pero wala po kasing ino offer na ICT o TVL yung school namin kaya napilitan po akung kumuha nalang ng GAS . May nakapag sabi rin po kasi sakin para daw rin po yun sa mga undecided students na di alam kung anong course yung kukunin pero di naman ako undecided na pilit lang talaga ako kasi walang ICT inoffer sa school namin. Can you help po? Gusto ko lng po makapag aral nyan kasi plano ko pug mag working student pag college na ako at gusto ko pasukin yung call center kahit nag aaral ako. please pa help naman po

  21. How much is the training fee for a call center???

  22. Hallow maam/ sir how much po the training fee for call center and how many weeks does a 100 hrs consists for training?

  23. Britz Chelle Cabusas

    hi Mam/Sir this is Britz i just want to ask or enquire if i am still qualified for the trainning….i am 28 years old…i dont have a good moral character for it was lost…i only have High School Diploma and Form 138….thank you..

  24. Britz Chelle Cabusas

    hi Mam/Sir this is Britz i just want to know i am still qualified for the trainning….i am 28 years old…i dont have a good moral character for it was lost…i only have High School Diploma and Form 138….thank you..

  25. Hi ma’m sir, I am Vecentica Pino 45 years of age. I just want to know if my age is still qualified for the training. And please send me the complete information including the tuition. Thanks a lot and God bless u always.

    1. Available po ba ang CWD sa cebu?

      Thanks po

      1. Cebu Call Center Academy
        #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City
        (032) 341-3220/ 0906-5282855/ 0921-8528404/ (032) 316-3655

  26. how much in the training fee and what are the requirements….

  27. Good pm mam/ sir .pwede pa bang pumasok ..dito..

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