MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES NC III

TESDA TRAINING REGULATIONS FOR MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES NC III

The TESDA Course in MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES NC III consists of competencies that a person must achieve to provide transport information to customers, assist in marketing and developing services, assess and confirm freight transport requirements, and monitor and coordinate transport execution and documentation.

A student who has achieved this TESDA Course in MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES NC III is competent to be:

• Import Coordinator

TRAINEE ENTRY REQUIREMENTS

Trainees or students who wish to enter this training should possess the following requirements:

• Must have completed the ten (10) year basic education or an Alternative Learning System (ALS) Certificate of Completion with Grade 10 equivalent holder
• Must possess good communication skills
• Must be computer literate

MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES NC III COURSE MODULE

Course Title: MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES
Level: NC III
Nominal Training Duration :

(Basic Competency) 40 hours
(Common Competency) 48 hours
(Core Competency) 65 hours

TOTAL DURATION: 261 Hours

SIL – 108 Hours

This course is designed to provide the learner with knowledge, practical skills and attitude, applicable in providing transport information to customers, promoting and developing services to customers, evaluating and confirming customer freight transport requirements and monitoring and coordinating transport execution and documentation. This include classroom learning activities and practical work in actual work site or simulation area.

The training institution has the option to introduce other methodologies to deliver the program or the course and to partner with other individuals/organizations that would be able to provide training resources in the conduct of the course.

Upon completion of the course, the learners are expected to demonstrate the abovementioned competencies to be employed. To obtain this, all units prescribed for this qualification must be achieve.

COMPETENCIES REQUIRED IN MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES NC III

This units of competency comprising this qualification include Basic, Common and Core Competencies.

To obtain this TESDA Course in MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES NC III, all units prescribed below for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (65 hours)
MTO333301	Provide transport information to customers
MTO333302	Promote and develop freight services to customers
MTO333303	Evaluate and confirm customer freight transport requirements
MTO333304	Monitor and coordinate transport execution and documentation
UNIT CODE	COMMON COMPETENCIES (48 hours)
MTO491201	Apply freight forwarding documentation services and workplace procedures
MTO491202	Perform workplace security and safety
MTO491203	Provide effective customer service
MTO491204	Contribute to quality system
MTO491205	Perform computer operations
UNIT CODE	BASIC COMPETENCIES (40 hours)
400311319	Lead workplace communication
400311320	Lead small teams
400311321	Apply critical thinking and problem-solving techniques in the workplace
400311322	Work in a diverse environment
400311323	Propose methods of applying learning and innovation in the organization
400311324	Use information systematically
400311325	Evaluate occupational safety and health work practices
400311326	Evaluate environmental work practices
400311327	Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs)

These guidelines are set to provide the Technical Vocational Education and Training (TVET) providers with information and other important requirements to consider when designing training programs for MULTIMODAL TRANSPORT OPERATION AND LOGISTICS (SEAFREIGHT IMPORT) SERVICES NC III.

CORE COMPETENCIES

UNIT OF COMPETENCY : PROVIDE TRANSPORT INFORMATION TO CUSTOMERS
UNIT CODE : MTO333301

This unit covers the knowledge, skills, attitudes, and values needed in dealing with customer request for transport information and explaining the processes and parameters of transport services.

1. Communicate transport information to customer
   • Transport information are gathered and coordinated with overseas agent.
   • Customer inquiries on transport information are communicated accordance with available data.
   • Transport information is provided to consignee or authorized broker.
2. Monitor transport status
   • Advanced copies of shipping documents are gathered.
   • Advance transport documents are checked and verified
   • Updated transport information is requested from overseas agent.
   • Any discrepancy noted in the transport document is communicated to overseas agent for necessary correction in accordance with workplace procedure.
   • Final transport documents are forwarded to documentation clerk for preparation and submission of manifest in accordance with regulatory and workplace procedure.
3. Provide arrival details and charges to customer
   • Cargo information and local charges are gathered.
   • Cargo status is coordinated with concerned parties.
   • Import records are kept and retained within prescribed retention period for reportorial purposes.

UNIT OF COMPETENCY: PROMOTE AND DEVELOP FREIGHT SERVICES TO CUSTOMERS
UNIT CODE : MTO333302

This unit involves the skills and knowledge required in promoting and developing freight services to customers. It includes recognizing opportunities to promote services, establish, and maintain contact with customers.

1. Recognize opportunities to promote freight services
   • Other freight services available for cross-selling are identified based on client needs and requirements
   • Types of services applicable to clients’ requirements are determined.
   • Features of services are explained in relation to customer’s current/potential other requirements
   • Client is referred to sales and marketing department for handling and proper action.
2. Provide updates on Industry trends and government regulations
   • Industry trends and new government regulations are familiarized
   • Information updates are disseminated to all concerned parties in accordance with the workplace procedures
   • Implementation of new regulations is monitored in accordance with workplace procedures
3. Maintain and strengthen relationship with customers
   • Regular communication with clients is maintained in order to establish quick response to their requirements
   • Special occasions and events such as company anniversaries are acknowledged
   • Feedbacks and updates from clients are reported to concerned parties in the company for proper follow up actions in accordance to workplace procedure

UNIT OF COMPETENCY: EVALUATE AND CONFIRM CUSTOMER FREIGHT TRANSPORT REQUIREMENTS
UNIT CODE : MTO333303

This unit involves the skills and knowledge required to assess and confirm customer’s transport requirements for seafreight import.

1. Familiarize with client’s transport requirements
   • Cargo specifications, nature and characteristics, size and measurements, weight are identified
   • Regulatory and applicable transport procedures, methods / modes, schedules and routes, are identified in accordance with transport requirements.
   • Specific transport requirements are identified and evaluated in accordance with operational capabilities and resources.
   • Risk assessment of transport service is undertaken in accordance with workplace policy and procedures
2. Assess operations to meet customer’s transport requirements
   • Any deviation on the transport plan is communicated in accordance with workplace procedures
   • Potential challenges and risks are assessed for any contingency plan
   • Progress report on execution of the transport plan is reported in accordance with workplace procedure.
   • Confirmation on operating plan agreed with the customer is checked with the sales department in accordance to company procedure
   • Other concerned departments in providing the service are involved in the agreements with the customer
   • Confirmation of agreement is reconfirmed on transport methodology with the customer
3. Confirm agreement on customer’s transport requirements
   • Confirmation on operating plan agreed with the customer is checked with the sales department in accordance to company procedures
   • Other concerned departments in providing the service are involved in the agreements with the customer
   • Confirmation of agreement is reconfirmed on transport methodology with the customer

UNIT OF COMPETENCY: MONITOR AND COORDINATE TRANSPORT EXECUTION AND DOCUMENTATION
UNIT CODE : MTO333304

This unit involves the skills and knowledge required to monitor and coordinate the transport execution and documentation of cargo, in compliance with confirmed customer’s requirements, freight arrangements and to communicate with overseas agents and other entities. Legislative, regulatory or certification requirements are applicable to this unit.

1. Coordinate execution of transport plan
   • Shipping instruction is provided to overseas agent and other concerned parties
   • Schedule of pick-up, departure and arrival dates and routes are determined in accordance with agreed transport plan.
   • Draft of transport documents are obtained from overseas agent for checking of accuracy in accordance with shipping instructions and workplace procedures
   • Final transport documents and other shipping requirements are obtained immediately upon departure
   • Final transport documents are provided to documentation clerk and liaison staff for proper documentation and processing.
2. Monitor transport status of cargo
   • Confirmation of dispatch of freight from origin country is obtained from overseas agent 2.2 Arrival of cargo at port of entry is confirmed with shipping line
   • Cargo in transit is regularly tracked and traced in accordance with workplace procedure
   • Processing of documents by documentation clerk and liaison staff is monitored and coordinated in accordance with workplace procedures and timelines.
   • Liquidation of expenses of liaison and documentation clerk are checked in accordance with workplace procedures and timelines.
3. Report cargo transport status
   • Any deviation or irregularities in the transport plan is reported and coordinated with superior and other concerned parties in accordance with workplace procedure.
   • Proof of delivery is provided to the client, agent and other concerned parties.
   • Status of cargo is communicated to client in accordance with workplace procedure.
   • Statistical reports submitted by documentation clerk are validated and checked prior to submission to superior.

COMMON COMPETENCIES

UNIT OF COMPETENCY : APPLY FREIGHT FORWARDING DOCUMENTATION SERVICES AND WORKPLACE PROCEDURES
UNIT CODE : MTO432201

This unit involves the skills and knowledge required to apply freight forwarding and documentation services and workplace procedures. It includes identifying major areas of the workplace in terms of workload, ethical practices, and personal daily routine.

1. Identify major areas of the workplace
   • The layout of the workplace, the flow of materials and goods/stocks (where relevant) and the workplace procedures in each work area are identified
   • Organizational structure of the workplace and the relationship of structure to each occupation and classification grouping is outlined
   • Individual responsibilities under agents, vendors, & clients agreements are identified and acted on in the conduct of assigned duties
   • Workplace hazards are identified and related hazard minimization procedures followed
   • Relevant personal protective equipment (PPE) are identified and correctly used in accordance with regulations and workplace requirements
   • Workplace emergency procedures are identified and followed in real and simulated emergency situation
2. Organize and accept responsibility for assigned workload
   • Priorities, schedules and deadlines are established in consultation with concerned parties
   • Work activities are planned and progress of work is communicated to others whose personal work plans and timelines may be affected
   • Work is completed to the standard expected in the workplace and in accordance with any guidelines, directions or instructions/information
   • Additional support to improve work is communicated clearly to appropriate personnel
3. Apply ethical practices
   • Workplace procedures, regulations and legislation appropriate to the position are identified and followed
   • Commitments and undertakings to clients, colleagues and supervisors are met
   • Required confidentiality is maintained
   • Appropriate codes of acceptable and ethical work practices are applied
   • Workplace security policies are identified

UNIT OF COMPETENCY : PERFORM WORKPLACE SECURITY AND SAFETY
UNIT CODE : MTO432202

This unit involves the skills and knowledge required to follow security procedures in the freight forwarding and documentation services. It includes checking and maintaining the security of the workplace and personnel, identifying and responding to security threats or situations.

1. Maintain security of the workplace
   • Workplace is secured within specified locations in accordance with workplace security procedures and applicable security regulations
   • Seals, locks and other security measures in the workplace are checked and maintained in accordance with workplace safety and security procedures
   • Signs of attempted entry, theft, or interference are recognized and reported in accordance with workplace security procedures
   • Any breaches of security requirements are reported promptly to designated personnel in accordance with workplace safety and security procedures
2. Identify a security threat or situation
   • Security threat or situation is promptly identified and assessed and response is prioritized in accordance with the workplace security program and procedures
   • Implications of the security threat or situation are evaluated in accordance with workplace security program and procedures
3. Respond to a security threat or situation
   • Response to an identified security threat or situation is in accordance with workplace security procedures, received instructions, regulatory requirements and emergency response plan
   • Security threats or incidents are handled appropriately in accordance with established response plan and within limits of responsibility using available communications in the work area

UNIT OF COMPETENCY : PROVIDE EFFECTIVE CUSTOMER SERVICE
UNIT CODE : MTO432203

This unit involves the skills, values, and knowledge required to provide effective customer service skills to relevant workplace operations. It includes dealing with customer inquiries and monitoring customer satisfaction.

1. Deal with customer inquiries
   • Customer inquiries are dealt with courteously and efficiently thru phone, e-mail and face to face.
   • Questions are used to clarify the customer’s needs or concerns
   • Assistance from other staff is sought when a customer’ s inquiry cannot be fully answered
   • Knowledge of products, services and/or operations is used to answer customer queries or to respond to customers’ needs
2. Monitor customer satisfaction
   • Customer requirements are dealt with according to workplace procedures
   • Appropriate feedback is provided to managers and internal and/or external customers
   • Customer inquiries and associated action are recorded and reported in accordance with workplace procedures
3. Maintain strong rapport with the customer
   • Customer requirements are dealt with courteously and efficiently thru phone, e-mail and face to face.
   • Periodic and planned follow-up calls are made with the customer
   • Special events and occasions of the customer are attended to
   • Assistance from other staff is sought when a customer’ s inquiry cannot be fully answered
   • Knowledge of products, services and/or operations is used to answer customer queries or to respond to customers’ needs

UNIT OF COMPETENCY : CONTRIBUTE TO QUALITY SYSTEMS
UNIT CODE : MTO432204

This unit involves the skills and knowledge required to contribute quality procedures within work activities. It includes applying quality concepts to work, planning, implementing, and evaluating improvements in work processes.

1. Apply quality concepts
   • Responsibility is taken for quality of own work when providing services or products to meet customer needs
   • Work is completed in accordance with workplace standards as defined in enterprise policies and procedures
   • Basic quality concepts are applied to work activities
2. Test and evaluate improvements
   • Improvements to work processes are tested and evaluated
   • Evaluation of improvements to work processes are checked for improvement outcomes and compliance with workplace requirements
3. Implement improvements
   • Improvement initiatives tested and confirmed as successful are implemented in accordance with enterprise procedures
   • Work is completed in accordance with workplace procedure

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS
UNIT CODE : MTO432205

This unit covers the knowledge, skills, and attitude needed to perform computer operations which include inputting, accessing, producing and transferring data, and using the appropriate hardware and software.

1. Plan and prepare for task to be undertaken
   • Requirements of task are determined
   • Appropriate hardware and software are selected according to task assigned and required outcome
   • Task is planned to ensure OSH guidelines and procedures are followed
2. Input data into computer
   • Data are entered into the computer using appropriate program/application in accordance with company procedures
   • Accuracy of information is checked and information is saved in accordance with standard operating procedures
   • Inputted data are stored in storage media according to requirements
   • Work is performed within ergonomic guidelines
3. Access information using computer
   • Correct program/application is selected based on job require
   • Program/application containing the information required is accessed according to company procedures
   • Desktop icons are correctly selected, opened and closed for navigation purposes
   • Keyboard techniques are carried out in line with OS&H requirements for safe use of keyboards
4. Produce/output data using computer system
   • Entered data are processed using appropriate software commands
   • Data are printed out as required using computer hardware/peripheral devices in accordance with standard operating procedures
   • Files and data are transferred between compatible systems using computer software, hardware and peripheral devices in accordance with standard operating procedures
5. Maintain computer equipment and systems
   • Systems for cleaning, minor maintenance, energy-saving, appropriate replacement of consumables are implemented
   • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with SOP’s
   • Basic file maintenance procedures are implemented in line with the SOP’s

BASIC COMPETENCIES

The BASIC COMPETENCIES refer to non-technical skills (knowledge, skills and attitudes) that everybody will need in order to perform satisfactorily at work and in society and are considered portable and transferable irrespective of jobs and industrial settings.

LEAD WORKPLACE COMMUNICATION (400311319) – This unit covers the knowledge, skills and attitudes required to lead in the effective dissemination and discussion of ideas, information, and issues in the workplace. This includes preparation of written communication materials.

1. Communicate information about workplace processes
2. Lead workplace discussions
3. Identify and communicate issues arising in the workplace

LEAD SMALL TEAMS (400311320) – This unit covers the knowledge, skills and attitudes to lead small teams including setting, maintaining and monitoring team and individual performance standards.

1. Provide team leadership
2. Assign responsibilities
3. Set performance expectations for team members
4. Supervise team performance

APPLY CRITICAL THINKING AND PROBLE – SOLVING TECHNIQUES IN THE WORKPACE (400311321) – This unit covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause/s of specific problems in the workplace.

1. Examine specific workplace challenges
2. Analyze the causes of specific workplace challenges
3. Formulate resolutions to specific workplace challenges
4. Implement action plans and communicate results

WORK IN A DIVERSE ENVIRONMENT (400311322) – This unit covers the outcomes required to work effectively in a workplace characterized by diversity in terms of religions, beliefs, races, ethnicities and other differences.

1. Develop an individual’s cultural awareness and sensitivity
2. Work effectively in an environment that acknowledges and values cultural diversity
3. Identify common issues in a multicultural and diverse environment

PROPOSE METHODS OF APPLYING LEARNING AND INNOVATION IN THE ORGANIZATION (400311323) – This unit covers the knowledge, skills and attitudes required to assess general obstacles in the application of learning and innovation in the organization and to propose practical methods of such in addressing organizational challenges.

1. Assess work procedures, processes and systems in terms of innovative practices
2. Generate practical action plans for improving work procedures, processes
3. Evaluate the effectiveness of the proposed action plans

USE INFORMATION SYSTEMATICALLY (400311324) – This unit covers the knowledge, skills and attitudes required to use technical information systems, apply information technology (IT) systems and edit, format & check information.

1. Use technical information
2. Apply information technology (IT)
3. Edit, format and check information

EVALUATE OCCUPATIONAL SAFETY AND HEALTH WORK PRACTICES (400311325) – This unit covers the knowledge, skills and attitudes required to interpret Occupational Safety and Health practices, set OSH work targets, and evaluate effectiveness of Occupational Safety and Health work instructions

1. Identify OSH compliance requirements
2. Prepare OSH requirements for compliance
3. Perform tasks in accordance with relevant OSH policies and procedures

EVALUATE ENVIRONMENTAL WORK PRACTICES (400311326) – This unit covers the knowledge, skills and attitude to interpret environmental Issues, establish targets to evaluate environmental practices and evaluate effectiveness of environmental practices

1. Interpret environmental practices, policies and procedures
2. Establish targets to evaluate environmental practices
3. Evaluate effectiveness of environmental practices

FACILITATE ENTREPRENEURIAL SKILLS FOR MICRO-SMALL-MEDIUM ENTERPRISES (MSMEs) (400311327) – This unit covers the outcomes required to build, operate and grow a micro/small-scale enterprise.

1. Develop and maintain microsmall-medium enterprise (MSMEs) skills in the organization
2. Establish and maintain clientbase/market
3. Apply budgeting and financial management skills