SECURITY SERVICES NC II – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR SECURITY SERVICES NC II

The TESDA Course in SECURITY SERVICES NC II consists of competencies that a person must achieve to monitor the activities within the area of responsibility, enforce access control and identification system, secure the territorial jurisdiction of the company, enforce emergency response procedures and prepare security reports.

A student who has achieved this TESDA Course in SECURITY SERVICES NC II is competent to be:

• Security Guard
• Watchman

SECURITY SERVICES NC II – TRAINING AND REGULATION MODULE

Course Title: SECURITY SERVICES
Level: NC II
Nominal Training Duration : 223 Hours

(Basic Competency) 18 Hours
(Common Competency) 40 Hours
(Core Competency) 165 Hours

Total Duration: 223 Hours

This course is designed to enhance the knowledge, skills and attitude of security guards in accordance with industry standards and in compliance with the PNP- SAGSD Memorandums and Directives. It covers core competencies on monitoring activities within area of responsibility, enforcing access control and identification system, securing territorial jurisdiction of the company, enforce emergency response procedures and preparing security reports.

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in these course qualifications should possess the following requirements:

• Must possess a Private Security License/Special Bank Receipt (SBR) authenticated by the Personnel Licensing Section – SAGSD-PNP to exercise profession;
• Must possess Pre-Licensing Training Certificate or its equivalent duly authorized by the Private Security Training Management Branch (PSTMB-SAGSD-PNP) under Section 3 Rule V of the 2003 Revised Rules and Regulations Implementing RA 5487 As Amended;
• Ability to communicate; and
• Physically fit and mentally healthy as certified by a Public Health Officer

COMPETENCIES REQUIRED IN SECURITY SERVICES NC II

This units of competency comprising this qualification include Basic, Common, Elective and Core Competencies.

To obtain this TESDA course in SECURITY SERVICES NC II, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (165 Hours)
HCS516307	Monitor activities within area of responsibility
HCS516308	Enforce access control and identification system
HCS516309	Secure territorial jurisdiction of the company
HCS516310	Enforce emergency response procedures
HCS516311	Prepare security reports
UNIT CODE	COMMON COMPETENCIES (40 Hours)
HCS516201	Maintain an effective relationship with clients / customers
HCS516202	Manage own performance
UNIT CODE	BASIC COMPETENCIES (18 Hours)
500311105	Participate in workplace communication
500311106	Work in a team environment
500311107	Practice career professionalism
500311108	Practice occupational health and safety procedures

These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in SECURITY SERVICES NC II.

UNIT OF COMPETENCY : MONITOR ACTIVITIES WITHIN AREA OF RESPONSIBILITY (AOR)
UNIT CODE : HCS516307

This unit covers the knowledge, skills and attitudes in monitoring activities within area of responsibility including procedures and policies in monitoring.

1. Monitor access of visitors, clients, employees, vehicles and telephone calls
   • Access of visitors, clients, employees, vehicles and telephone calls are recorded/reported in accordance with company policies.
   • Observation position selected appropriate to the situation and the nature of the assignment.
   • Observation of site undertaken according to assignment instructions.
   • Agency Duty Detail Order (DDOs) and company policies and regulations are followed.
   • Identified incidents are acted upon according to assignment instruction, client and legal requirements.
2. Conduct roving inspection
   • Area of assignment of post duties and responsibilities is properly turned-over in accordance to company policies.
   • Equipment is checked for serviceability according to standard operating procedures.
   • Frequency and duration of visits to access points and control points and routine telephone/radio calls to control room are conducted according to assignment instructions.
   • Previously reported risk factors are monitored and reported until rectified.
   • Monitoring procedures are implemented in accordance with company policies and guidelines.
   • Factors which increase the risk to security identified during patrol, reported, regularly monitored and recorded according to assignment instructions.
3. Report untoward incidents and observations
   • Fire hazards are reported accurately based on causes, location and condition.
   • Suspicious elements are reported in accordance with the 5Ws and 1H.
   • Property damages and losses are reported accurately based on causes, location and condition.
   • Violations of company’s/agency’s rules, regulations and policies are reported using the approved format.
   • Communication flow are followed at all times.
4. Control access entry/exit
   • Entry/exit of all entrants are recorded as per company SOPs.
   • Screening and bodily search are conducted as per company policies.
   • Regular inspection within the restricted area is conducted as per company SOPs.
5. Check activated security alarm system
   • Checking schedule recorded as per company policies.
   • Security alarm system is checked following manufacturer’s SOP.
   • Security alarm system defects reported as per company policies.
6. Check emergency alarm system
   • Fire alarm system is checked following manufacturer’s SOP.
   • Checking schedule recorded as per company policies.
   • Fire fighting equipment is checked following manufacturer’s SOP.
   • Fire alarm system and fire fighting equipment defects are reported as per company policies.
   • Inspection reports on fire exits are recorded, secured and free from obstructions and hazardous/flammable materials.
7. Check garbage disposal
   • Garbage disposal is checked in accordance with company SOP.
   • Inspection of garbage disposal recorded using company reporting form.
   • Any pilfered items or company property are reported to proper authority.

UNIT OF COMPETENCY : ENFORCE ACCESS CONTROL AND IDENTIFICATION SYSTEM
UNIT CODE : HCS516308

This unit covers the knowledge, skills and attitudes in enforcing access control and identification system. It includes application of SOPs for access and identification in the workplace.

1. Regulate access and identification system for pedestrians, visitors and clients
   • Bonafide persons entering premises or restricted areas are verified by checking relevant details on identification documents.
   • Issues and return of entry passes are controlled according to assignment instructions.
   • Persons attempting to gain entry without authorization are reported and recorded as appropriate.
   • Incidents that infringe employment/client instructions are recorded and reported to proper authorities.
   • SOPs in checking entry of incoming/outgoing pedestrians, visitors and clients are implemented in accordance with company policies and regulations.
   • SOPs of disgruntled pedestrians, visitors and clients are implemented in accordance with company policies and regulations.
   • Visitors are received and escorted according to assignment instructions.
2. Regulate access and identification system for vehicles, deliveries, bodily search, luggage, baggage, bags and parcels
   • Vehicles entering/leaving the site are checked and/or monitored according to assignment instructions.
   • Search is carried out according to assignment instructions.
   • Justification for search of person’s property is clearly established having regard to company policy.
   • Incoming/outgoing vehicles, deliveries, luggage, baggage, bags and parcels are checked in accordance with company policies and procedures.
   • Vehicle access and issue of vehicle passes are controlled according to assignment instructions.
   • Vehicle parking is permitted according to assignment instructions relevant company policy.
   • Questionable items found during search are dealt with according to company policies.
   • Request to search person’s property are made according to assignment instructions and having regard to legal requirements.
3. Regulate access and identification system for any company properties
   • Controllable physical barriers are operated according to assignment instructions.
   • Keys and key cards are controlled, recorded and monitored according to assignment instructions.
   • Incoming and outgoing company properties are checked in accordance with company SOP.
   • Keys, keypads, key cards and alarm panels to secure premises are used according to manufacturer’s specification.
   • Keypad and alarm entry systems are activated and deactivated according to prescribed procedures and client’s instructions.
4. Check incoming deliveries
   • Requirements for entry/exit are properly counter checked and recorded as to its validity.
   • SOPs of checking incoming/outgoing deliveries were strictly followed and observed as per company policy.
   • Time of arrival and departure of delivery vehicle are recorded and logged as per company policy.
   • Drivers and passengers/crew of vehicles are recorded using approved reporting forms.
   • Plate number of delivery vehicles are recorded in the logbook.
   • Loaded properties are checked with official documents.
5. Check pull out of properties
   • Requirements for exit were properly counterchecked and recorded as to its validity.
   • SOPs of checking pull-out of properties were strictly followed/observed as per company policy.
   • Time of departure of vehicles are recorded/logged as per company policy.
   • Plate number of vehicle and recorded in the logbook.
   • Pull-out of personnel time departure are recorded in the logbook.
   • Properties pulled-out are checked with official documents.

UNIT OF COMPETENCY : SECURE TERRITORIAL JURISDICTION OF THE COMPANY
UNIT CODE : HCS516309

This unit covers the knowledge, skills and attitudes in securing territorial jurisdiction of the company. It includes specific procedures in handling territorial jurisdiction.

1. Patrol perimeter area
   • Any property damages, defective lightings untoward incidents, intruders, suspicious movements of personnel and other suspicious activities within area of responsibility are reported to proper authorities.
   • SOPs in patrolling is followed as per company/agency policy.
   • All sighted/unauthorized persons and vehicles are interviewed and turned-over to the management for proper disposition.
   • Entire area of responsibility is patrolled as per company policy.
2. Check security barriers
   • Presence/visibility/operational/active security barriers are reported to proper authorities.
   • Damaged/non-existence/defective security barriers reported/recorded as per company guidelines.
3. Conduct ocular inspection of facilities/installation
   • Actual physical observation of facilities and installation including damages/charges/improvement required/condition are reported/recorded in the required format.
   • SOPs of company in ocular inspection of facilities/installation is followed.
   • All facilities/installations are inspected based on approved company procedures.
4. Check persons/vehicles entering the company perimeter
   • Persons/vehicles entering perimeter are recorded in the logbook.
   • All non-organic persons entering the perimeter are interviewed and screened in accordance with company policies and guidelines.
   • SOPs of company on checking entry to the company perimeter is followed.
5. Prevent access of intruders
   • System ID for access within the territorial jurisdiction of the company is adopted.
   • Intruders within company premises are prevented from entering in accordance with company policy.
   • Access to company premises are prevented based on the instructions of supervisors.
6. Monitor scrap area
   • Scrap items with commercial value are recorded as per company policy.
   • Company SOPs in checking monitoring scrap area is followed.
7. Gather security related information
   • All security related information/incidents are prepared in accordance with the 5Ws and 1H.
   • All security related information/incidents gathered are complete, accurate and timely.

UNIT OF COMPETENCY : ENFORCE EMERGENCY RESPONSE PROCEDURES
UNIT CODE : HCS516310

This unit covers the knowledge, skills and attitudes in enforcing emergency response procedures including immediate reaction/response procedures.

1. Participate in emergency drills
   • Emergency equipment and fire fighting equipment are prepared as per SOPs.
   • Information regarding emergency drills are disseminated in advance to all concerned.
   • Fire exits are freed from obstructions.
2. Enforce emergency preparedness in cases of bank robbery, kidnaps for ransom, drug trafficking and other related crimes
   • Alarm system is checked as per manufacturer’s SOPs.
   • SOPs in information gathering is followed.
   • Company SOPs in evaluation is followed.
   • Issued firearms and ammunition are checked in accordance with company policy and procedures.
   • Pieces of baggage of clients/customers are checked thoroughly.
   • Body frisking of customers is done as per company SOPs.
   • Gathered information is coordinated with police authorities as per company rules and regulations.
3. Enforce bomb threat preventive measures
   • Body frisking of customers is done as per company/agency SOPs.
   • Customer baggage checked as per company/agency SOPs.
   • Gathered information are coordinated with police authorities as per company rules and regulations.
   • Inspection conducted within area of responsibility and as identified in work assignment.
4. Enforce civil disturbance plan
   • Readiness of barricade are checked as per SOPs.
   • Readiness of CDC equipment is checked as per SOPs.
   • Information gathered are validated with concerned personnel.
   • Teams are organized based on requirements.
   • Communication netlink with agency and police authority is established as per company requirements.
5. Render assistance to injured victims
   • First aid procedures is applied following safety guidelines.
   • Personal belongings of injured victims checked as per SOPs.
   • Personal identification of victims is checked and verified.
   • Hospitals/ambulance service are contacted if needed.
   • Assistance for other people in the AOR is requested if necessary.
6. Implement evacuation procedures during emergencies
   • Evacuation areas are sealed off and isolated according to standard operating procedures.
   • Direction and control of escape route are provided based on company requirements.
   • Onlookers/crowds/other persons are controlled and kept at a safe distance from the emergency area.
   • Emergency area secured and are properly protected.
   • Injured and sick evacuees are brought to a secured and safe place.
   • Coordination are made with NDCC and DSWD if necessary.

UNIT OF COMPETENCY : PREPARE SECURITY REPORTS
UNIT CODE : HCS516311

This unit covers the knowledge, skills and attitudes in preparing security systems reports.

1. Determine style and form of report
   • Source of information are verified according to company requirements.
   • Kind of report to be submitted are identified based on requirements.
   • Security correspondence are prepared using approved format.
   • Communication flow followed at all times.
2. Prepare report
   • Reports are prepared in accordance to 5Ws and 1H prepared.
   • Attachments and justification prepared if needed.
   • Reports are checked as to completeness.
3. Submit report to proper authorities
   • Receipt of reports by appropriate personnel is ensured.
   • Actions on reports submitted are constantly checked.
   • Actions/status on reports submitted are properly documented.

COMMON COMPETENCIES

UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH CLIENTS/CUSTOMERS
UNIT CODE : HCS516201

This unit covers the knowledge, skills and attitudes required in building and maintaining an effective relationship with clients, customers and the public.

1. Maintain a professional image
   • Uniform and personal grooming maintained to assignment requirements.
   • Personal presence maintained according to employer standards.
   • Visible work area kept tidy and uncluttered.
   • Equipment stored according to assignment requirements.
2. Meet client/customer requirements
   • Client requirements identified and understood by referral to the assignment instructions.
   • Client requirements met according to the assignment instructions.
   • Changes to client’s needs and requirements monitored and appropriate action taken.
   • All communication with the client or customer is clear and complies with assignment requirements.
3. Build credibility with customers/clients
   • Client expectations for reliability, punctuality and appearance adhered to.
   • Possible causes of client/customer dissatisfaction identified, dealt with and recorded according to employer policy.
   • Client fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures.

UNIT OF COMPETENCY : MANAGE OWN PERFORMANCE
UNIT CODE : HCS516202

This unit covers the knowledge, skills and attitudes required in effectively managing own workload and quality of work.

1. Plan for completion of own workload
   • Tasks accurately identified.
   • Priority allocated to each task.
   • Time lines allocated to each task or series of tasks.
   • Tasks deadlines known and complied with whenever possible.
   • Work schedules are known and completed within agreed time frames.
   • Work plans developed according to assignment requirements and employer policy.
   • Uncompleted work or tasks detailed and responsibility for completion passed to incoming shift or other appropriate persons.
2. Maintain quality of own performance
   • Personal performance continually monitored against agreed performance standards.
   • Advice and guidance sought when necessary to achieve or maintain agreed standards.
   • Guidance from management applied to achieve or maintain agreed standards.
   • Standard of work clarified and agreed according to employer policy and procedures.
3. Build credibility with customers/clients
   • Client expectations for reliability, punctuality and appearance
     adhered to.
   • Possible causes of client/customer dissatisfaction identified, dealt with and recorded according to employer policy.
   • Client fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

1. Obtain and convey workplace information
   • Specific and relevant information is accessed from appropriate sources
   • Effective questioning, active listening and speaking skills are used together and convey information
   • Appropriate medium is used to transfer information and ideas
   • Appropriate non- verbal communication is used
   • Appropriate lines of communication with supervisors and colleagues are identified and followed
   • Defined workplace procedures for the location and storage of information are used
   • Personal interaction is carried out clearly and concisely
2. Participate in workplace meetings and discussions
   • Team meetings are at ended on time
   • Own opinions are clear expressed and those of others are listened to without interruption
   • Meeting inputs are consistent with the meeting purpose and established protocols
   • Workplace interactions are conducted in a courteous manner
   • Questions about simple routine workplace procedures and matters concerning working conditions of employment are asked and responded to.
   • Meetings outcomes are interpreted and implemented
3. Complete relevant work related documents
   • Range of forms relating to conditions of employment are completed accurately and legibly
   • Workplace data is recorded on standard workplace forms and documents
   • Basic mathematical processes are used for routine calculations
   • Errors in recording information on forms/documents are identified and properly acted upon
   • Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

1. Describe team role and scope
   • The role and objective of the team is identified from available sources of information
   • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources.
2. Identify own role and responsibility within team
   • Individual role and responsibilities within the team environment are identified.
   • Roles and responsibility of other team members are identified and recognized.
   • Reporting relationships within team and external to team are identified.
3. Work as a team member
   • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives.
   • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context.
   • Observed protocols in reporting using standard operating procedures.
   • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
UNIT CODE : 500311107

This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.

1. Integrate personal objectives with organizational goals
   • Personal growth and work plans are pursued towards improving the qualifications set for the profession
   • Intra- and interpersonal relationships is are maintained in the course of managing oneself based on performance evaluation
   • Commitment to the organization and its goal is demonstrated in the performance of duties
2. Set and meet work priorities
   • Competing demands are prioritized to achieve personal, team and organizational goals and objectives.
   • Resources are utilized efficiently and effectively to manage work priorities and commitments
   • Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
3. Maintain professional growth and development
   • Trainings and career opportunities are identified and availed of based on job requirements
   • Recognitions are sought/received and demonstrated as proof of career advancement
   • Licenses and/or certifications relevant to job and career are obtained and renewed

UNIT OF COMPETENCY : PRACTICE  OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
UNIT CODE : 500311108

This unit covers the outcomes required to comply with regulatory and organizational requirements for occupational health and safety.

1. Identify hazards and risks
   • Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures
   • Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures
   • Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures
2. Evaluate hazards and risks
   • Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
   • Effects of the hazards are determined
   • OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
3. Control hazards and risks
   • Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently
     followed
   • Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
   • Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
   • Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
4. Maintain OHS awareness
   • Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
   • OHS personal records are completed and updated in accordance with workplace requirements

DEFINITION OF TERMS

• Alkalinity – Refers to the measurement of the concentration of base or amount of free base present.
• Certification – Refers to the process of verifying and validating competencies of a person through assessment.
• Competency – Is the application of knowledge, skills and attitudes to perform work activities to the standard expected in the workplace.
• Element – Refers to the building blocks of a unit of competency. It describes in outcome terms the functions that a person who works in a particular area of work is able to perform.
• Evidence Guide – It is a guide for assessment that provides information on critical aspects of competency, underpinning knowledge, underpinning skills, resource implications, context of assessment and assessment method.
• Level – Refers to the category following the level of difficulty and complexity of skills and knowledge required to do the job.
• Neutralizer – Refers to the substance that makes or reacts with a substrate (object to be coated) to render it neutral.
• Paint – Refers in general to all types of protective coatings, and in particular to a mixture containing a pigment binder and vehicle, which can be spread to a thin film on interior or exterior surfaces.
• Philippine TVET Qualification Framework – Refers to a comprehensive, nationally consistent framework for qualifications in the TVET sector. It also provides the parameter for the integration of learning and assessment in the middle skills development.
• Primer – Refers to the first or primary coating.
• Qualification – Refers to the national certificate issued by the TESDA or its accredited industry organizations in recognition that a person has achieved competencies relevant to a trade or industry.
• Range of Variable – It describes the circumstances or context in which the work is to be performed.
• Solvent – Refers to mineral spirits
• Solvent-based paint – Refers to a coating that uses mineral spirits as thinner/ reducer
• Unit of Competency – Refers to a discrete aspect of work, which would normally be performed by only one person.
• Unit of Competency – Refers to a discrete aspect of work, which would normally be performed by only one person.
• Water-based paint – Refers to a coating that uses water as its solvent.
• Punchlisting – Refers to the items that requires rectification
• Dry-wall – A board made of several plies of fiberboard, paper, or felt bonded to a hardened gypsum plaster core and used especially as wallboard
• Re-touch – To rework in order to improve
• Surface Preparation – The action or process of making the surface ready for painting