PHARMACY SERVICES NC III – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR PHARMACY SERVICES NC III

The TESDA Course in PHARMACY SERVICES NC III consists of competencies that a person must achieve to perform general housekeeping, monitor the supply/inventory of pharmaceutical products, Handle and control pharmaceutical products, Arrange and display pharmaceutical products, Perform good laboratory practices, Dispense pharmaceutical products, Demonstrate product knowledge on medicines, Perform health promotion education, vigilance and adhere to good manufacturing practices.

A student who has achieved this TESDA Course in PHARMACY SERVICES NC III is competent to be:

• Pharmacy Assistant

PHARMACY SERVICES NC III TESDA COURSE MODULE

Course Title: PHARMACY SERVICES
Level: NC III
Nominal Training Duration :

(Basic Competency) 22 hours
(Common Competency) 24 hours
(Core Competency) 802 hours
(Industry Exposure) 200 hours

TOTAL DURATION: 1048 Hours

This course is designed to enhance the knowledge, skills and attitude of Pharmacy Services workers in accordance to pharmacy practice standards. It covers the basic, common, and core competencies in PHARMACY SERVICES NCIII.

To obtain this, an individual must achieve the basic, common and core competencies, and complete the on-the-job training prescribed for this qualification.

The training center has the option can enter into a memorandum of agreement with an existing government health units, retail pharmacy (community, hospital, institutional), or pharmaceutical manufacturing facility for the enhancement of the didactic training for the facilities and equipment to be used. A separate provision may be included for the industry exposure.

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the following requirements:

• Must have completed at least ten (10) years of basic education
• Can communicate effectively both orally and in writing
• Can perform basic mathematical computation

This list does not include specific institutional requirements such as educational attainment, appropriate work experience and others that may be required of the trainees by the school or training center delivering this TVET program.

COMPETENCIES REQUIRED IN PHARMACY SERVICES NC III

This units of competency comprising this qualification include Basic, Common and Core Competencies.

To obtain this TESDA Course in PHARMACY SERVICES NC III, all units prescribed below for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (802 hours)
HHC532301	Practice good housekeeping
HHC532302	Monitor supply/inventory of pharmaceutical products
HHC532303	Handle and control pharmaceutical products
HHC532304	Arrange and display pharmaceutical products
HHC532305	Perform good laboratory practices
HHC532306	Adhere to good manufacturing practices
HHC532307	Demonstrate product knowledge on medicines
HHC532308	Dispense pharmaceutical products
HHC532309	Perform health promotion education, vigilance
UNIT CODE	COMMON COMPETENCIES (24 hours)
HCS245201	Maintain an effective relationship with clients/customers (marketing)
HHC532201	Update industry knowledge and practice through continuing education
TRS311204	Perform workplace security and safety practices
TRS311203	Perform computer operations
HHC532202	Use pharmaceutical calculation techniques and terminologies
UNIT CODE	BASIC COMPETENCIES (22 hours)
500311109	Lead Workplace Communication
500311110	Lead Small Teams
500311111	Develop and Practice Negotiation skills
500311112	Solve Problems Related to Work Activities
500311113	Use Mathematical Concepts and Techniques
500311114	Use Relevant Technologies

These guidelines are set to provide the Technical Vocational Education and Training (TVET) providers with information and other important requirements to consider when designing training programs for PHARMACY SERVICES NC III.

CORE COMPETENCIES

UNIT OF COMPETENCY : PRACTICE GOOD HOUSEKEEPING
UNIT CODE : HHC532301

This unit involves procedures for housekeeping following appropriate health and safety procedures and good housekeeping practice.

1. Perform housekeeping duties
   • Housekeeping procedures are performed in line with company policy and regulations.
   • Area is kept clean, using appropriate cleaning materials and methods
   • Tools and equipment are cleaned and used in accordance with company policies and procedures
   • Housekeeping procedures are documented in line with company policy and regulations
2. Follow health and safety practices in the area
   • Procedures to achieve a safe working environment in the area are complied with in accordance with DOH/FDA safety standards
   • Irregularities are acted upon in accordance with company policies and procedures
   • Dispensing area access controls procedures are followed in accordance with FDA policies and procedures

UNIT OF COMPETENCY : MONITORSUPPLY/INVENTORY OF PHARMACEUTICAL PRODUCTS
UNIT CODE : HHC532302

This unit covers skills and knowledge on key areas of distribution and retail specifically, selection, procurement, and receiving and delivery of stocks.

1. Examine the medicines in the assortment list or formulary
   • Products in the assortment list or formulary are recognized by name, appearance and shelf location.
   • Products are classified in accordance with market demand.
   • Unserved/unsold products are recorded, collected and submitted to the Pharmacist.
2. Assist in procurement of materials and services from qualified sources
   • Procurement documents are prepared in accordance with company policies and procedures.
   • Procurement needs are communicated to the inventory manager/analyst or pharmacist in accordance with inventory management policy.
   • Purchase requests to suppliers are prepared in accordance with procurement policy.
   • Stock data are managed by updating the inventory system and in accordance with established procedures.
3. Receive and deliver of stocks
   • Delivery specifications are checked whether it is in accordance with Good Distribution Practices.
   • Product specifications of delivered stocks are compared with purchase order in accordance with established procedures
   • Deviations from product specifications are recognized to detect wrong, damaged and fake medicines
   • Documents are accomplished thoroughly and kept according to company and government policy/ies
4. Pack and dispatch orders
   • Products ordered are retrieved and properly packaged to avoid breakages following established procedures.
   • Products requiring special delivery specifications are
     maintained in accordance with Good Distribution Practices.
   • Data entry requirements related to processing orders are completely filled and in accordance with established procedures.
   • Labeling, product and delivery specifications, and delivery information are checked in accordance with established procedures.
   • Products are accurately dispatched in a timely manner.
   • Delivery information is secured and security procedures are followed to ensure integrity of delivered products.
5. Handle product returned products or products for return
   • Handling of returned products or products for return is performed in accordance with policy and procedure in place.
   • Accurate documentation records are maintained and credit process is completed in a timely manner
   • Return policies are communicated to patients/clients in accordance with established procedures

UNIT OF COMPETENCY : HANDLE AND CONTROL PHARMACEUTICAL PRODUCTS
UNIT CODE : HHC532303

This unit involves procedures for maintaining a stock control system, according to standard operating procedures in compliance with statutory and regulatory requirements.

1. Comply with drug storage requirements
   • Stocks stored in accordance with manufacturer’s specifications, regulatory and company policy and procedures
   • Storage conditions monitored and maintained in accordance with manufacturer’s instructions, company procedures and regulatory requirements
   • Stocks are arranged in shelves in accordance with first expiry, first-out policy
   • Expiration dates are monitored in accordance with institutional and regulatory guidelines
2. Monitor inventory
   • Stock level requirements are monitored and reported in accordance with established procedures
   • Inventory count conducted regularly in accordance with company policy and procedures
   • Stock discrepancies identified and reported to the pharmacist for reconciliation and proper action
3. Dispense of waste
   • Expired and damaged stocks identified and disposed in accordance with manufacturer’s and company’s policies, regulatory and environmental policies.
   • Expired and damaged stock are segregated and labeled in specific containers and in accordance with established procedures.
   • Stock records updated after disposal and in accordance with established procedures.

UNIT OF COMPETENCY: ARRANGE AND DISPLAY PHARMACEUTICAL PRODUCTS
UNIT CODE: HHC532304

This unit covers knowledge, attitude and skills on proper merchandising and display as an important component of safety and pharmaceutical marketing.

1. Follow merchandising plan
   • Products are displayed according to planogram.
   • Regular and timely replenishment of product display are maintained with minimum disruption to customer or traffic flow.
   • Displays are placed and maintained in a safe and secure manner and in accordance with established procedures.
   • Price tags and proper labels are attached to the shelves correctly, and at the specified location according to company policy.
   • Guides and product locators are placed within the store to facilitate ease of locating items
2. Follow display plan for promotional items
   • Store policy and procedures with regard to pricing and promo discounts are implemented.
   • Promotional items are arranged based on merchandising agreement.
   • Updated promo labels are attached and in accordance with established procedures.
3. Monitor promotional activities
   • Client is interviewed regarding feedback on promos in accordance with established procedures.
   • Client feedback is documented in accordance with established procedures.
   • Store feedback on promos is reported to the pharmacists/suppliers and in accordance with established procedures.

UNIT OF COMPETENCY: PERFORM GOOD LABORATORY PRACTICES
UNIT CODE: HHC532305

This unit covers knowledge and skills in the use and handling of general pharmacy glassware, devices and equipment. Necessary precautions are importantly followed in the context of working in a laboratory setting to avoid unnecessary accidents. Failure to follow such protocols can jeopardize the quality of outputs.

1. Observe laboratory protocols
   • Laboratory outfit is worn in accordance with established procedures.
   • Proper laboratory conduct is demonstrated at all times within store premises.
   • Proper waste disposal is followed in accordance with good laboratory practices.
   • Use of logbook is maintained in accordance with established procedures.
2. Demonstrate skills in laboratory measurements
   • Substances are accurately weighed using appropriate techniques and weighing balance in accordance with Good Laboratory Practices.
   • Semi-solids, liquids, and liquid medicines are measured using appropriate glassware capacity in accordance with Good Laboratory Practices.
   • Cross contamination among substances is prevented at all times.
3. Maintain and store pharmacy glassware/device / equipment
   • Cleaning
     solutions are used for each glassware, device, or equipment based on manufacturers/suppliers recommendation.
   • Cleaning and storage of pharmacy glass wares/devices/equipment are performed in accordance with established procedures
   • Damage on equipment and device or any laboratory glassware are immediately attended to and reported to the appropriate personnel.
   • Policies on the safe/quality use of equipment are complied with.
   • Equipment is used in accordance with manufacturers manual and good laboratory practices

UNIT OF COMPETENCY : ADHERETO GOOD MANUFACTURING PRACTICE (GMP)
UNIT CODE : HHC532306

This unit covers knowledge and skill required in a pharmacy assistant working in the pharmaceutical manufacturing and laboratory setting. The concept of quality is emphasized in delivering effective service in this environment.

1. Demonstrate understanding of Good Manufacturing Practices and concepts
   • GMP references are easily located and accessed and in accordance with company policies and procedures
   • GMP principles related to own duties and responsibilities are identified.
   • Work habits relating to GMP are identified and developed
2. Observe personal hygiene and conduct
   • GMP requirements on personal hygiene are complied with.
   • Clothing is prepared, used, stored and disposed in accordance with GMP and company procedures and policies.
   • Movement inside the premises is observed according to area entry and exit procedures.
   • Sick or injured personnel at the workplace are reported to authorized person.
3. Demonstrate Good Manufacturing Practices in performing work activities
   • GMP requirements are identified.
   • Work area, materials, equipment and product are routinely monitored to ensure compliance with GMP requirements.
   • Raw materials, product and packaging components are processed according to GMP requirements and standard operating procedures.
   • Contamination and cross-contamination occurring at the workplace are identified and reported to authorized person.
   • Processes, practices or conditions that deviate from standard operating procedures relevant to compliance with GMP are identified and reported to authorized person.
   • Work is conducted in accordance with duties and responsibilities, standard operating procedure, and workplace environmental guidelines
4. Complete documentation requirements to support GMP
   • Data entry requirements in documentation forms must be identified and completely filled and in accordance with established procedures
   • Information is recorded according to company policy reporting procedures.

UNIT OF COMPETENCY : DEMONSTRATE PRODUCT KNOWLEDGE ON MEDICINES
UNIT CODE : HHC532307

This unit covers knowledge, skills and attitude on the pharmacy assistant’s knowledge on products on medicines and pharmaceutical products. The candidate must be able to adequately share correct information at the level that is understandable for the patients.

1. Demonstrate adequate knowledge on OTC and selected prescription medicines
   • Generic names, brand names, stock keeping units (SKU), dose regimen, and therapeutic classification, indication and effects are identified in accordance with the inventory list.
   • Generic equivalent of OTC drugs are identified in accordance with the generic menu card
2. Calculate quantity needed in the regimen of the whole prescription
   • Appropriate quantity of medicine is computed to verify the prescribed regimen of the doctor.
   • Incorrect quantities based on calculations are referred to the pharmacist.
   • Where necessary amount and dosage and name of drugs in prescription are explained to customer
3. Advise proper use of OTC medicine under the supervision of the pharmacist
   • Information on indication and dosing, duration of treatment, common side effect, precautions are provided under the supervision of the pharmacist.
   • Information on proper storage of OTC and prescription medicines and what to do with missed dose are provided under the supervision of the pharmacist.

UNIT COMPETENCY : DISPENSE PHARMACEUTICAL PRODUCTS
UNIT CODE : HHC532308

This unit involves procedures for accepting medication orders, relaying prescription information to the pharmacist and the patient/client; filling of the order, and packaging and/or prepackaging of pharmaceutical products in dose administration containers. This competency may apply to a range of work roles in the pharmacy noting, however, that only a pharmacist can only give therapeutic advice.

1. Acknowledge patient/ client
   • Patient/ client is greeted in accordance with pharmacy guidelines and procedures.
   • Patient/client is asked what assistance can be extended.
   • Confidentiality, tact and privacy maintained at all times while interacting with clients/patients and/or passing on relevant information to other pharmacy staff.
   • First-In-First-Out (FIFO) procedure is followed for large number of clients
2. Process over-the-counter medicine order
   • Upon receipt of the order, a guided recommendation of OTC medicines are provided for minor symptoms following established procedures.
   • Generic OTC products on the menu card are offered to identify preferred product of the patient/client.
   • Availability and quantity of medicines ordered are checked against inventory on hand.
   • Any pharmaceutical and disease-based questions beyond the scope of the training are referred to the pharmacist.
   • Product is retrieved from the shelves following established procedures.
   • Labels are prepared in accordance with regulatory requirements, ensuring legibility.
   • Ordered medicines are counted using appropriate devices and packaged into a suitable container under pharmacist supervision
   • Prepared product is endorsed to the pharmacist for checking following established procedures.
3. Process prescription medicine order
   • Prescription is checked for validity and completeness of prescription details in accordance with legal and regulatory requirements, upon receipt of the prescription
   • All available generic equivalents are offered to identify the preferred product of the patient following established procedures.
   • Availability of medicines ordered is checked, and quantity of order/s is/are confirmed.
   • Patient/client is questioned regarding any entitlement status with regard to the Health Care Benefits Scheme and PhilHealth insurance when applicable or the mode of payment.
   • Prescription is endorsed to the pharmacist for validation (signature).
   • Pharmacist is assisted to dispense the prescription according to the steps.
   • For partially filled prescription, quantity of medicine dispensed is subtracted and noted in the prescription pad prior to returning to the client/patient.
   • If the prescription is completely filled, prescription is kept and filed.
4. Receive payment and release exact change
   • Where necessary, multiple orders from 2 or more customers are noted and endorsed to cashier
   • Prescription/ patient data is accurately and confidentially entered into dispensing computer records according to regulatory requirements
   • Identity of the patient receiving the medicines is confirmed in accordance with company policy and procedure.
   • Change is accurately given and official receipt is issued.

UNIT OF COMPETENCY : PERFORM HEALTH PROMOTION, EDUCATION AND VIGILANCE
UNIT CODE : HHC532309

This unit covers knowledge, skills and attitudes necessary to promote health and well-being thru education on responsible use of medication and other health products, and patient-encouragement to participate in health vigilance efforts of FDA.

1. Participate in health promotion and education campaigns
   • Health information is provided to patients in accordance with established procedures
   • Patients are educated on selfcare and rational & responsible use of drug in accordance with established procedures
   • Information, education and communication materials are provided to the patients as needed
2. Perform screening procedures for common diseases
   • Basic screening procedures are performed in accordance with established process
   • Provide information to patients regarding common diseases, minor ailments and seasonal diseases in accordance with established procedures
   • Patients are referred to health facility for proper diagnosis following established procedures
3. Refer patients to appropriate health care professionals or facilities
   • Trigger points for referral are identified following established procedures
   • Patients with minor health problems are referred to the pharmacist
   • Patients with major health problems are referred to other health care professionals
4. Advise patients on reporting unusual experience with medicines
   • Objectives of reporting adverse drug events are explained to patients in accordance with established procedures.
   • Unusual or unexpected effects of drugs are gathered and reported to pharmacist.
   • Patients are encouraged to report any unusual experience in the use of the medicine.
5. Guide patients on how to fill-out forms
   • Instructions on how to fill-out the form are given to the patients in accordance with FDA requirements or company policy.
   • Items that should be answered in the health vigilance form are clarified to the patient.
   • Patient responses are processed, tabulated and summarized and reported to store supervisor.

COMMON COMPETENCIES

UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH CLIENTS/CUSTOMERS
UNIT CODE : HCS245201

This unit covers the knowledge, skills and attitudes required in building and maintaining effective relationship with clients, customers and the public.

1. Maintain a professional image
   • Uniform and personal grooming maintained
   • Personal presence maintained according to employer standards
   • Visible work area kept tidy and uncluttered
   • Equipment stored according to assignment requirements
2. Meet client/customer requirements
   • Client requirements identified and understood by referral to the assignment instructions
   • Client requirements met according to the assignment instructions
   • Changes to client’s needs and requirements monitored and appropriate action taken
   • All communication with the client or customer is clear and complies with assignment requirements
3. Build credibility with customers/clients
   • Client expectations for reliability, punctuality and appearance adhered to
   • Possible causes of client/customer dissatisfaction identified, dealt with and recorded according to employer policy
   • Client fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures

UNIT OF COMPETENCY: UPDATE INDUSTRY KNOWLEDGE AND PRACTICE THROUGH CONTINUING EDUCATION
UNIT CODE: HHC532201

This unit covers skills and attitude required to apply best practices used in the industry and share knowledge gained through experience with others in the industry.

1. Seek information on the industry
   • Sources of information on the industry are correctly identified and accessed
   • Information to assist effective work performance is obtained in line with job requirements
   • Specific information on sector of work is accessed and updated
   • Industry information is correctly applied to day-to-day work activities
   • Attend to relevant continuing professional education trainings
2. Update industry knowledge
   • Informal and/or formal research is used to update general knowledge of the industry.
   • Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-to-day working activities.

UNIT OF COMPETENCY : PERFORM WORKPLACE SECURITY AND SAFETY PRACTICES
UNIT CODE : TRS311204

This unit of competency deals with the knowledge, skills and attitudes in following health, safety and security practices. It includes dealing with emergency situations and maintaining safe personal presentation standards.

1. Follow workplace procedures for health, safety and security practices
   • Correct health, safety and security procedures are followed in line with legislation and enterprise procedures.
   • Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure.
   • Suspicious behavior or unusual occurrences are reported in line with enterprise procedure.
2. Deal with emergency situations
   • Emergency and potential emergency situations are recognized and appropriate actions are taken within individual’s scope of responsibility.
   • Emergency procedures are followed in line with enterprise procedures.
   • Assistance is sought from colleagues to resolve or respond to emergency situation.
   • Details of emergency situations are reported in line with enterprise procedures.
3. Maintain safe personal presentation standards
   • Safe personal standards are identified and followed in line with enterprise requirements

UNIT TITLE : PERFORM COMPUTER OPERATIONS
UNIT CODE : TRS311203

This unit covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software.

1. Plan and prepare for task to be taken undertaken
   • Requirements of task are determined in accordance with the required output
   • Appropriate hardware and software are selected according to task assigned and required outcome
   • Task is planned to ensure that OH & S guidelines and procedures are followed
   • Client-specific guidelines and procedures are followed
   • Required data security guidelines are applied in accordance with existing procedures
2. Input data into computer
   • Data are entered into the computer using appropriate program/application in accordance with company procedures
   • Accuracy of information is checked and information is saved in accordance with standard operating procedures.
   • Inputted data is stored in storage media according to requirements
   • Work is performed within ergonomic guidelines
3. Access information using computer
   • Correct program/application is selected based on job requirements.
   • Program/application containing the information required is accessed according to company procedures.
   • Desktop icons are correctly selected, opened and closed for navigation purposes.
   • Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards.
4. Produce output/data using computer system
   • Entered data are processed using appropriate software commands.
   • Data are printed out as required using computer hardware /peripheral devices in accordance with standard operating procedures.
   • Files and data are transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures.
5. Use basic functions of a www-browser to locate information
   • Information requirements for internet search are established.
   • Browser is launched.
   • Search engine is loaded.
   • Appropriate search criteria/or URL of site is entered.
   • Relevant links are followed to locate required information.
   • Useful pages are bookmarked or printed as required.
6. Maintain computer equipment and systems
   • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures.
   • Basic file maintenance procedures are implemented in line with the standards operating procedures.

UNIT OF COMPETENCY : USE PHARMACEUTICAL CALCULATION TECHNIQUES AND TERMINOLOGIES
UNIT CODE : HHC532202

The unit involves basic skills in pharmaceutical calculation related to computing the correct quantity of medicine for a specific prescription or regimen. This unit shall also cover knowledge on pharmaceutical terms and abbreviations commonly used in practice.

1. Use dimensional analysis to convert one unit to another
   • Unit conversions are familiarized.
   • Metric systems are known.
   • Appropriate operational equation is used for dimensional analysis.
   • Complete dosage is computed using dimensional analysis.
2. Understand pharmaceutical terminologies and medical terms
   • Pharmaceutical terminologies are understood.
   • Common medical terms and conditions are familiarized.
   • Different types of dosage forms are distinguished.
3. Use of equipment, glassware, and tools
   • Common equipment, tools and glassware used in the pharmacy setting are familiarized.
   • Specific parts and its functionality are known.

BASIC COMPETENCIES

The BASIC COMPETENCIES refer to non-technical skills (knowledge, skills and attitudes) that everybody will need in order to perform satisfactorily at work and in society and are considered portable and transferable irrespective of jobs and industrial settings.

UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION
UNIT CODE : 500311109

This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace.

1. Communicate information about workplace processes
   • Appropriate communication method is selected
   • Multiple operations involving several topics areas are communicated accordingly
   • Questions are used to gain extra information
   • Correct sources of information are identified
   • Information is selected and organized correctly
   • Verbal and written reporting is undertaken when required
   • Communication skills are maintained in all situations
2. Lead workplace discussions
   • Response to workplace issues are sought
   • Response to workplace issues are provided immediately
   • Constructive contributions are made to workplace discussions on such issues as production, quality and safety
   • Goals/objectives and action plan undertaken in the workplace are communicated
3. Identify and communicate issues arising in the workplace
   • Issues and problems are identified as they arise
   • Information regarding problems and issues are organized coherently to ensure clear and effective communication
   • Dialogue is initiated with appropriate personnel
   • Communication problems and issues are raised as they arise

UNIT OF COMPETENCY : LEAD SMALL TEAMS
UNIT CODE : 500311110

This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards.

1. Provide team leadership
   • Work requirements are identified and presented to team members
   • Reasons for instructions and requirements are communicated to team members
   • Team members’ queries and concerns are recognized, discussed and dealt with
2. Assign responsibilities
   • Duties, and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy
   • Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible
3. Set performance expectations for team members
   • Performance expectations are established based on client needs and according to assignment requirements
   • Performance expectations are based on individual team members duties and area of responsibility
   • Performance expectations are discussed and disseminated to individual team members
4. Supervised team performance
   • Monitoring of performance takes place against defined performance criteria and/or assignment instructions and corrective action taken if required
   • Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies
   • Performance issues which cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policy
   • Team members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfaction
   • Team operations are monitored to ensure that employer/client needs and requirements are met
   • Follow-up communication is provided on all issues affecting the team
   • All relevant documentation is completed in accordance with company procedures

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS
UNIT CODE : 500311111

This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation.

1. Plan negotiations
   • Information on preparing for negotiation is identified and included in the plan
   • Information on creating non verbal environments for positive negotiating is identified and included in the plan
   • Information on active listening is identified and included in the plan
   • Information on different questioning techniques is identified and included in the plan
   • Information is checked to ensure it is correct and up-to- date
2. Participate in negotiations
   • Criteria for successful outcome are agreed upon by all parties
   • Desired outcome of all parties are considered
   • Appropriate language is used throughout the negotiation
   • A variety of questioning techniques are used
   • The issues and processes are documented and agreed upon by all parties
   • Possible solutions are discussed and their viability assessed
   • Areas for agreement are confirmed and recorded
   • Follow-up action is agreed upon by all parties

UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES
UNIT CODE : 500311112

This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems.

1. Identify the problem
   • Variances are identified from normal operating parameters; and product quality
   • Extent, cause and nature are of the problem are defined through observation, investigation and analytical techniques
   • Problems are clearly stated and specified
2. Determine fundamental causes of the problem
   • Possible causes are identified based on experience and the use of problem solving tools / analytical techniques.
   • Possible cause statements are developed based on findings
   • Fundamental causes are identified per results of investigation conducted
3. Determine corrective action
   • All possible options are considered for resolution of the problem
   • Strengths and weaknesses of possible options are considered
   • Corrective actions are determined to resolve the problem and possible future causes
   • Action plans are developed identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures
4. Provide recommendation/s to manager
   • Report on recommendations are prepared
   • Recommendations are presented to appropriate personnel.
   • Recommendations are followed-up, if required

UNIT OF COMPETENCY : USE MATHEMATICAL CONCEPTS AND TECHNIQUES
UNIT CODE : 500311113

This unit covers the knowledge, skills and attitudes required in the application of mathematical concepts and techniques.

1. Identify mathematical tools and techniques to solve problem
   • Problem areas are identified based on given condition
   • Mathematical techniques are selected based on the given problem
2. Apply mathematical procedure/solution
   • Mathematical techniques are applied based on the problem identified
   • Mathematical computations are performed to the level of accuracy required for the problem
   • Results of mathematical computation is determined and verified based on job requirements
3. Analyze results
   • Result of application is reviewed based on expected and required specifications and outcome
   • Appropriate action is applied in case of error

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES
UNIT CODE : 500311114

This unit of competency covers the knowledge, skills, and attitude required in selecting, sourcing and applying appropriate and affordable technologies in the workplace.

1. Study/select appropriate technology
   • Usage of different technologies is determined based on job requirements
   • Appropriate technology is selected as per work specification
2. Apply relevant technology
   • Relevant technology is effectively used in carrying out function
   • Applicable software and hardware are used as per task requirement
   • Management concepts are observed and practiced as per established industry practices
3. Maintain/enhance relevant technology
   • Maintenance of technology is applied in accordance with the industry standard operating procedure, manufacturer’s operating guidelines and occupational health and safety procedure to ensure its operative ability
   • Updating of technology is maintained through continuing education or training in accordance with job requirement
   • Technology failure/ defect is immediately reported to the concern/responsible person or section for appropriate action

DEFINITION OF TERMS

• Figure – details refers to full or partial body drawings.
• Hands-on – a form of experiential learning that offers students the total environment in which they are expected to learn the content. It involves directly observing and practicing the ins and outs of a particular industry in “real time”.
• Lecture/Demonstration – a teaching procedure that consists of conveying content of the course to the student through discourse, including explanation and clarification of major ideas. It also involves the teacher performing various procedures that the students shall observe.
• Modiste supplies – refers to materials used for pattern-making and sewing.
• Simulation – a form of experiential learning in which the students participate in class activities that will require them to assume roles under a particular scenario. Simulation activities include, but not limited to, games, acting out (role-playing), and mock demonstrations. These activities are part of the hands-on methodology.
• Study Tour – attaining specific learning goals through on-site experience. These learning goals are explicitly stated in the course syllabus.
• Sustainable Fashion – also called eco fashion, is a part of the growing design philosophy and trend of sustainability, the goal of which is to create a system which can be supported indefinitely in terms of environmentalism and social responsibility.
• Trimmings – refers to accessories and items such as lace, ric-rac, soutache and ribbons.
• Soutache – a narrow flat ornamental decorative braid used in the trimming of drapery or clothing.
• Ric-rac – is a flat narrow braid woven in zigzag form used as trimming in clothing.
• Mood board – is a collation of images, texts & samples wherein the design inspiration is derived.
• Prototype – is a preliminary model or an early sample to test a design.
• Swatch – is a sample strip cut from a piece of material.
• Dress – form is a tool to view the 3-dimensional parts of a garment being sewn.
• Ham/Sleeve board – are tools used for pressing garment parts such as sleeves bust area, collars and dart areas.
• Specification Sheet – refers to a data containing the final instruction regarding sizes, stitches, etc.