MICROFINANCE TECHNOLOGY NC II – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR MICROFINANCE TECHNOLOGY NC II COURSE

The TESDA Course in MICROFINANCE TECHNOLOGY NC II consists of competencies that a person must achieve to interact with clients in providing microfinance loan and other services for start-up/expansion of a small or micro enterprise. It also covers selecting potential area for microfinance operation, promoting microfinance products and other services, forming group of microfinance clients, facilitating center meeting, processing application for loans and other services, collecting dues, and updating financial records.

The Qualification is packaged from the competency map of the Microfinance Industry.

A trainee or student who has achieved this TESDA Course in MICROFINANCE TECHNOLOGY NC II is competent to be:

  • Microfinance Loan Officer; or
  • Microfinance Project Officer; or
  • Microfinance Account Officer; or
  • Microfinance Socio-Economic Officer

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the following requirements:

  • can communicate both in oral and in written;
  • must be physically and mentally fit;
  • with good moral character;
  • high school graduate; and
  • at least 16 years old.

This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the students/trainees by the educational institution or training center delivering the TVET program.

MICROFINANCE TECHNOLOGY NC II COURSE MODULE

Course Title: MICROFINANCE TECHNOLOGY
Level: NC II
Nominal Training Duration :

(Basic Competency) 18 Hours
(Common Competency) 74 Hours
(Core Competency) 311 Hours

Total Duration: 403 Hours

This course is designed to provide basic knowledge, skills and desirable attitudes to individual who would like to become a Microfinance Loan Officer and be competent to interact with clients in providing microfinance loan and other services for startup/expansion of a small or micro enterprise. It covers competencies such as selecting potential area for microfinance operation, promoting products and other services, forming group of microfinance clients, facilitating center meeting, processing application for loans and other services, collecting dues, and updating financial records.

Basic competencies such as: Participate in workplace communication; Work in a team environment; Practice career professionalism; Practice occupational health and safety are included.

It also includes common competencies such as: Provide quality customer service; Comply with quality and ethical standards; and Perform computer operations.

COMPETENCIES REQUIRED IN MICROFINANCE TECHNOLOGY NC II

To obtain this TESDA course in MICROFINANCE TECHNOLOGY NC II, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE CORE COMPETENCIES (311 Hours)
HCS341301 Select Potential Area for Microfinance Operation
HCS341302 Promote Microfinance Products and Other Services
HCS341303 Form Group of Microfinance Clients
HCS341304 Facilitate Center Meeting
HCS341305 Process Application for Loans and Other Services
HCS341306 Collect Dues
HCS341307 Update Financial Records
UNIT CODE COMMON COMPETENCIES (74 Hours)
HCS421201 Provide Quality Customer Service
HCS315202 Comply with Quality and Ethical Standards
HCS311201 Perform Computer Operations
UNIT CODE BASIC COMPETENCIES (18 Hours)
500311105 Participate in workplace communication
500311106 Work in a team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures

This section gives the details and contents of the units of competency required in MICROFINANCE TECHNOLOGY NC II. These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in MICROFINANCE TECHNOLOGY NC II.

UNIT OF COMPETENCY : SELECT POTENTIAL AREA FOR MICROFINANCE OPERATION
UNIT CODE : HCS341301

This unit covers the knowledge, skill and attitudes required in conducting area scanning/mapping, surveying and interviewing.

  1. Conduct area scanning/mapping
    • Area’s socio-economic profile gathered from concerned government agencies
    • Ocular visit of target area/s conducted
  2. Coordinate with concerned government office
    • Courtesy call with concerned government official/s conducted
    • Marketing/promotional materials and documents given to concerned government official/s
    • MFI program orientation to Barangay Council delivered/presented
  3. Review barangay profile
    • Barangay profile reviewed
    • Documents from area scanning/mapping confirmed through area survey and from concerned Barangay officials for updated information
  4. Conduct area survey
    • MFI survey forms/instruments and materials are utilized
    • Respondents from potential areas identified based on barangay profile and MFI operational manual
    • Area risks, distance travel and fare identified in accordance with prevailing conditions
    • Survey of target area/s conducted in accordance with established survey guidelines and procedures
  5. Conduct interviews
    • Questionnaires secured
    • Respondent visited at place of business
    • Interview conducted in accordance with MFI interview guidelines and procedures
  6. Process survey and interview data
    • Survey and interview data collated
    • Survey and interview report prepared
    • Survey and interview report submitted to immediate superior

UNIT OF COMPETENCY : PROMOTE MICROFINANCE PRODUCTS AND SERVICES
UNIT CODE : HCS341302

This unit covers the basic knowledge, skill and attitudes required in the promotion and marketing of MFI’s products and services.

  1. Introduce loan products and services
    • Marketing/promotional materials prepared
    • Potential market identified
    • Loan products, savings product, micro insurance and other services introduced
    • MFIs savings standards, policies and procedures well explained to prospective clients
    • Advantage introduced
  2. Conduct orientation and briefings on microfinance products and services
    • Orientation/briefing materials prepared
    • Features of loan, savings and insurance products well explained
    • Orientation and briefing on loan products, savings product, micro insurance and other services conducted
  3. Facilitate/Coordinate microfinance training program
    • Promotional training materials prepared/gathered
    • Capacity development (e.g. Advantages of business development services/community development services) are discussed well with MFI clients
    • Microfinance program and value-added services promoted
  4. Assist clients in promoting their products
    • Quality products identified and endorsed
    • Product requirements/accreditation is coordinated
    • Advice on product development/enhancement is provided
    • Market networking/linkaging done with other member/s and MFI/s
    • Advice on clients’ product promotion is provided through trade fair/exhibits and other venues
  5. Administer survey on enhancement of MFI products and services
    • Survey instrument secured
    • Survey conducted
    • Survey data collated and processed
    • Survey results is submitted to immediate supervisor

UNIT OF COMPETENCY : FORM GROUP OF MICROFINANCE CLIENTS
UNIT CODE : HCS341303

This unit covers the knowledge, skill and attitudes required in forming, evaluating, organizing and developing group clients for service delivery.

  1. Meet with barangay official/s
    • Letter of request/courtesy is prepared
    • Letter of request/courtesy given to concerned Barangay Official
    • Meeting with Barangay Official scheduled and conducted
  2. Orient target clients
    • Target clients informed
    • Material for orientation prepared/secured
    • Venue, schedule for orientation announced
    • Target clients gathered
    • MFIs products and services introduced and explained
    • Orientation is conducted
  3. Schedule and conduct family background investigation/CCI /BI
    • Complete requirements of clients are gathered
    • Efficient plan of visit based on geographical location and proximity of the scheduled family for CCI/BI is prepared
    • Checklist/form for CCI/BI is prepared
    • List of target clients and other resource person/s prepared
    • Credit Investigation and Background Investigation (CCI/BI) conducted in accordance with the organization’s practices and standards
    • Critical/Questionable clients information from CCI/BI are validated through revisits, and feedback from alternate informants
  4. Organize group/center/ cluster
    • Potential clients identified
    • Group/center identified
    • Venue and schedule of meetings, collections and other activities selected
    • Election of group/center officers facilitated in accordance with MFI procedures
    • Group/center officers identified
    • Group/center organized
  5. Orient group officers/center officer on their roles and responsibilities
    • Orientation materials prepared/secured
    • Group officers/center officers roles and responsibilities are discussed and agreed
  6. Facilitate group /center officer meetings
    • Group/Center meeting agenda prepared
    • Group/Center meeting processes observed
    • Active clients’ participation on discussion/activities is encouraged
    • Clients facilitation of meetings are supervised
    • Group/Center meetings facilitated

UNIT OF COMPETENCY: FACILITATE CENTER MEETINGS
UNIT CODE : HCS341304

This unit covers the basic knowledge, skill and attitudes required in conducting and facilitating center meetings, and performance of standard meeting flow.

  1. Prepare for maintenance activities
    • Work instructions are read interpreted to determine job requirements
    • Appropriate manufacturer’s manual is consulted if available; otherwise, RAC Code of Practice and/or enterprise maintenance policy procedures are adopted.
    • Tools and equipment are selected in accordance with job requirements
    • Work safety is observed according to enterprise regulations
  2. Check and adjust refrigeration accessories, controls and operating conditions
    • Evaporator/condenser coils are cleaned in accordance with manufacturer’s maintenance manual.
    • Refrigerant piping is checked for abnormal conditions based on procedure.
    • Operation/Controls/Settings are checked and adjusted in accordance with manufacturer’s specifications.
    • Refrigeration accessories are adjusted accordingly based on manufacturer’s maintenance manual.
    • Maintenance procedures are applied according to manufacturer’s maintenance manual
  3. Maintain lubrication system in CRE
    • Lubrication system variables and components are checked and adjusted based on manufacturer’s maintenance manual
    • Oil parameters are checked and adjusted based on manufacturer’s specifications
    • Oil leaks and restrictions are detected and rectified based on manufacturer’s maintenance manual
    • Used oil is disposed properly according to RAC Code of Practice.
  4. Maintain refrigeration system in CRE
    • Operating parameters are measured and analyzed based on manufacturer’s standards and/or RAC Code of Practice.
    • Pressure and temperature drops across strainer, filters and filter driers are checked and recorded based on manufacturer’s maintenance manual and/or RAC Code of Practice
    • Leak testing is performed based on RAC Code of Practice.
    • Refrigeration components, accessories and consumables are checked for contaminants in accordance manufacturer’s manual or RAC Code of Practice.
  5. Maintain air distribution system in CRE
    • Air distribution system components are checked and air flows are balanced based on manufacturer’s specifications.
    • Outdoor air supply systems are checked and maintained to meet operational and regulatory requirements.

UNIT OF COMPETENCY: TROUBLESHOOT AND REPAIR PACKAGE TYPE AIRCONDITIONING UNIT (PACU)
UNIT CODE : HVC723344

This unit covers the knowledge, skills and attitudes in troubleshooting and repairing air-conditioning systems. It includes planning troubleshooting and repair, preparing materials, tools and equipment and identifying and repairing faults as well as recover/recycle and retrofit PACU.

This standard covers only split and package type airconditioning unit with capacity range from 1 to 10 TR direct expansion type.

  1. Plan and prepare for troubleshooting and repair
    • Appropriate wiring diagrams, charts and manuals are interpreted in line with the job requirements
    • Appropriate materials, tools and equipment are selected based on job requirements
    • Power supply is checked to ensure compliance with nameplate rating and/or manufacturer’s specifications
  2. Identify and repair faults/problems
    • Appropriate PPE is selected and used in line with the job requirements
    • Refrigeration system components are tested following manufacturer’s manual, RAC Code of Practice and/or enterprise troubleshooting policy
    • Faults/problems with refrigerant system are diagnosed in line with manufacturer’s manual, RAC Code of Practice and/or enterprise troubleshooting policy
    • Remedial action is taken to overcome faults/problems in line with manufacturer’s manual, RAC Code of Practice and/or enterprise troubleshooting policy
    • Work is completed safely in line with enterprise safety guidelines
    • Report on testing procedure, including faults and repair, is completed in line with RAC Code of Practice and/or enterprise troubleshooting policies.
  3. Perform refrigerant recovery/ recycling and retrofitting on air conditioning systems
    • Safe working practices are observed throughout the task as per enterprise procedure
    • Suitable tools and equipment are selected and used based on job requirement
    • Optimum recovery of refrigerant is performed in line with RAC Code of Practice
    • Refrigerants recovery/recycling is performed according to manufacturer’s recommendations and RAC Code of Practice
    • Retrofitting is performed based on RAC Code of Practice
  4. Test run air-conditioning unit
    • Air-conditioning unit is tested in line with manufacturer’s instructions
    • Report on testing air-conditioning unit is prepared in line with enterprise procedures

UNIT OF COMPETENCY: TROUBLESHOOT AND REPAIR COMMERCIAL REFRIGERATION EQUIPMENT (CRE)
UNIT CODE : HVC723345

This unit covers the knowledge, skills and attitudes in troubleshooting and repairing refrigeration systems. It includes planning troubleshooting and repair, preparing materials, tools and equipment and identifying and repairing faults. This standard covers refrigeration equipment used in commercial applications.

  1. Plan and prepare for troubleshooting and repair
    • Appropriate wiring diagrams, charts and manuals are interpreted in line with the job requirements
    • Appropriate materials, tools and equipment are selected based on job requirements
    • Power supply is checked to ensure compliance with nameplate rating and/or manufacturer’s specifications
  2. Identify and repair faults/troubles
    • Appropriate PPE is selected and used in line with the job requirements
    • Refrigeration system components are tested following manufacturer’s manual, RAC Code of Practice and/or enterprise troubleshooting policy
    • Faults/problems with refrigerant system are diagnosed in line with manufacturer’s manual, RAC Code of Practice and/or enterprise troubleshooting policy
    • Remedial action is taken to overcome faults/problems in line with manufacturer’s manual, RAC Code of Practice and/or enterprise troubleshooting policy
    • Work is completed safely in line with enterprise safety guidelines
    • Report on testing procedure, including faults and repair, is completed in line with RAC Code of Practice and/or enterprise troubleshooting policies.
  3. Perform refrigerant recovery/recycling and retrofitting on commercial refrigeration systems
    • Safe working practices are observed throughout the task as per enterprise procedure
    • Suitable tools and equipment are selected and used based on job requirement
    • Optimum recovery of refrigerant is performed in line with RAC Code of Practice
    • Refrigerants recovery/recycling is performed according to manufacturer’s
      recommendations and RAC Code of Practice
    • Retrofitting is performed based on RAC Code of Practice
  4. Test run CRE
    • Equipment is tested in line with manufacturer’s instructions
    • Report on testing equipment is prepared in line with enterprise procedures

UNIT OF COMPETENCY: PERFORM START-UP, TEST AND COMMISSIONING FOR PACKAGE-TYPE AIR-CONDITIONING UNIT
UNIT CODE : HVC723346

This unit covers the knowledge, skills and attitudes in performing start-up, test and commissioning in the package type air-conditioning unit (PACU).

  1. Prepare for start-up, test and commissioning of PACU
    • Work instructions are read and interpreted to determine job requirements
    • Tools and equipment are selected in accordance with job requirements
    • Pre-start-up, testing and commissioning checks are completed and complied with manufacturer’s manuals.
    • Commissioning method and program are produced and recording sheets are prepared in accordance with manufacturer’s manuals.
    • Commissioning instruments are calibrated in accordance with system documents
    • PPEs are selected in line with job requirements
  2. Conduct start-up, test and commissioning of PACU
    • Electrical related checks are performed based on manufacturer’s manuals.
    • Refrigerant piping related checks are performed based on manufacturer’s manuals.
    • Condensing unit related checks are performed based on manufacturer’s manuals.
    • Compressor unit related checks are performed based on manufacturer’s manuals.
    • Indoor unit related checks are performed based on manufacturer’s manuals and site conditions
    • Metering device related checks are performed based in manufacturer’s manuals
    • Systems are charged with the correct refrigerant to system specifications and in accordance with manufacturer’s manual
    • Appropriate lubricating oil is added to the airconditioning systems in accordance with standard operating procedures
    • Start-up, testing and commissioning reports are accomplished in line with enterprise policies and procedures.

UNIT OF COMPETENCY: FACILITATE CENTER MEETINGS
UNIT CODE : HCS341304

This unit covers the basic knowledge, skill and attitudes required in conducting and facilitating center meetings, and performance of standard meeting flow.

  1. Lead opening and closing prayers
    • Opening and closing prayers delivered in accordance with Microfinance Institution (MFI) practices
  2. Present scheduled topic/s
    • Meeting agenda prepared
    • Meeting support materials distributed
    • Topics presented according to meeting agenda
  3. Facilitate group discussion
    • Preparation for group discussion made
    • Focus of group members attention maintained
    • Group discussion well facilitated
  4. Check clients attendance
    • Names of clients listed/counter checked
    • Clients arrival logged
    • Attendance logbook signed
    • Clients attendance checked
  5. Facilitate center/cluster meetings
    • Preparation for group meetings made
    • Focus of group members attention in center/cluster meetings maintained
    • Center/cluster meetings is facilitated following meeting protocols
  6. Facilitate open forum
    • Preparation for open forum regarding clients issues and concerns made
    • Focus of group members attention in open forum maintained
    • Minor issues and concerns leveled-off/addressed
    • Major issues and concerns noted
    • Open forum is facilitated
  7. Counsel clients on personal/family problem/s
    • Clients’ problem inquired
    • Clients’ problem understood and analyzed
    • Appropriate advice/recommendation given
    • Counseled clients with personal/family problem/s
  8. Resolve conflict among clients
    • Clients concern determined
    • Conflict among clients identified
    • Appropriate solution to conflict given
    • Conflict among clients resolved

UNIT OF COMPETENCY : PROCESS APPLICATION FOR LOANS AND OTHER PRODUCTS/SERVICES
UNIT CODE : HCS341305

This unit covers the knowledge, skill and attitudes required in evaluating/screening, recommending and processing clients’ application for loans and other products/services for approval of immediate superior.

  1. Issue applications for loans and other products/services
    • Application forms requested from immediate superior
    • Serial number of application forms logged for control and monitoring
    • Application form issued in accordance with Microfinance Institution’s (MFI) practices
  2. Gather applications for loan and other products/services
    • Application forms gathered for appraisal
    • Application loan verified and checked for data completion
  3. Evaluate loan applicant and /or insurance applicant/claimant
    • Loan appraisal is conducted in accordance with MFI’s standards
    • Loan applicant and/or insurance applicant/claimant is interviewed in accordance with MFI’s procedures
  4. Evaluate loan and /or insurance documents
    • Data accuracy verified in accordance with MFI’s operational manual
    • Supporting documents checked and attached for completeness and correctness
  5. Prepare summary of loan applications and/or insurance
    • Summary of loan applications and insurance claims accomplished
    • Signature of loan officer affixed on application forms for loans and/or insurance claims
  6. Recommend qualified loan applicants and/or insurance claimant
    • MFI’s performance standards on loan and/or insurance application/claim qualifications are followed
    • Signature of supervisor is secured on loan application and insurance claim forms
    • Qualified loan applicants and insurance claimant are recommended to immediate superior
  7. Inform clients about loan application and/or insurance status
    • Loan approval and schedule of release announced to clients
    • Clients individually informed on loan and/or insurance status
  8. Check loan utilization
    • MFI’s performance standards on loan utilization followed
    • Loan utilization/monitoring form accomplished and signed
    • Supporting documents/evidence on loan utilization checked

UNIT OF COMPETENCY : COLLECT DUES
UNIT CODE : HCS341306

This unit covers the basic knowledge, skill and attitudes required in collecting dues such as loan payments, saving and insurances premium using a wide range of collection system from different microfinance methodologies.

  1. Receive collection reports
    • Accuracy of clients’ name and amount of payments due are verified
    • Maturity date of loan checked
    • Collection reports are signed
  2. Receive Payments
    • Cash payment is sorted according to currency denomination
    • Deposit slip validated against collection reports
    • Total amount receive recounted
    • Counterfeit bills and coins are identified
    • Cash payment /deposit slip secured
  3. Sign repayment schedule
    • Schedule date of payment/repayment verified
    • Schedule signed
  4. Record collection on group treasurer’s register
    • Cash payment verified
    • Treasurer’s register signed
  5. Record collection on clients passbook
    • Cash payment/deposit slip verified
    • Cash payment/ deposit slip secured
    • Payment accurately computed
    • Passbook updated and signed
  6. Record collection on loan officer’s register
    • Cash payment/deposit slip verified
    • Cash payment/deposit slip secured
    • Loan Officer’s register signed
  7. Consolidate total collection
    • Collection reports consolidated
    • Total cash payments/deposit slips consolidated
  8. Issue cash receipts/official receipts
    • Clients’ names, date, amount paid in words, & figures correctly written
    • Pre-numbered Official Receipts (OR) are counter checked
    • OR signed and issued
  9. Turnover/deposit collection
    • Collection reports consolidated
    • Total cash payments/deposit slips consolidated
    • Official receipts consolidated and attached
    • Official receipts payment breakdown tallied
    • Collection receipts and reports turned-over/deposited
    • Cashier collection log book signed
  10. Investigate Reason/s for Delayed Payments
    • Clients visited to determine reason for delayed/remedied (abono) payments
    • Delayed/remedied payments is reported to superior
    • First delayed payment notice issued and duly signed
  11. Deal with delinquent members
    • Delinquency management strategy is implemented
    • Delinquent members reported to immediate superior
    • Investigation reports submitted
    • Demand letter issued to delinquent client/s in accordance with existing policies and procedures
    • Receiving copy submitted to immediate superior and filed
  12. Recommend/execute plan of actions to settle delinquentaccount/s
    • Payments options identified and discussed with client/s and immediate superior
    • Plan of action prepared and submitted to immediate superior
    • Plan of action executed
  13. Submit incident report
    • Initial incident report submitted to immediate superior
    • Incident investigated
    • Incident report with attachment submitted to immediate superior in accordance with existing policies and procedures

UNIT OF COMPETENCY : UPDATE FINANCIAL RECORDS
UNIT CODE : HCS341307

This unit covers the knowledge, skill and attitudes required in updating financial records, accomplishing necessary forms for specific transactions and budget projections.

  1. Review transaction report
    • Collection report is reviewed
    • Cash receipt slip/collection summary report accomplished and reviewed
  2. Prepare loan disbursement master roll
    • Client’s name and loan information listed
    • Loan disbursement master roll prepared
    • Clients signature affixed
  3. Record daily collection on daily collection sheet
    • Collection consolidated and recorded
    • Collections on loan amortization, capital build-up /savings and other fees identified and recorded
    • Report submitted to immediate superior
  4. Submit daily monitoring report
    • Daily activity schedule prepared
    • Daily activities output and total collection recorded, summarized and submitted to immediate superior
  5. Summarize collection on Loan Officer’s summary book
    • Collection on loan amortization, capital build-up and other fees are summarized
    • Summary report submitted to immediate superior
  6. Prepare monthly plan
    • Budget for administrative and operational expenses prepared
    • Collection on capital build-up and loan amortization projected
    • Performance commitment on outreach and loan portfolio signed and submitted to immediate superior
    • Monthly plan prepared
  7. Prepare annual development action plan
    • Budget for branch expenses prepared
    • Collection on capital build-up and loan amortization projected
    • Performance commitment on outreach and loan portfolio signed and submitted to immediate superior
    • Next year’s amount of loan disbursement projected
    • Annual plan prepared

COMMON COMPETENCIES

PROVIDE QUALITY CUSTOMER SERVICE (HCS421201) – This unit covers the knowledge, skill and attitudes
required to provide effective and efficient services to the clients of the microfinance industry.

  1. Update knowledge of products and services
    • Products and/or services to be marketed are identified, familiarized with and fully understood
    • Information on programs is accessed
    • Knowledge on products, services and programs are updated
    • Additional information on products, services and programs are prepared
  2. Assess needs of new and existing clients
    • Active listening is used to gather information from clients
    • Orientation on products/services, program and policies are conducted Identified related or applicable needs of clients based on the products/services and program being offered
    • Provided clients with courteous and professional treatment throughout the interaction using interactive communication
    • Inquiries, concerns and comments are responded to promptly and accurately in accordance with organization’s policies
    • Recorded all the gathered information given by the clients
  3. Conduct client satisfaction survey
    • Client satisfaction survey is administered
    • Survey results are collated and analyzed
    • Positive and negative results are defined
    • Negative feedbacks are well addressed immediately through appropriate communication strategies

COMPLY WITH QUALITY AND ETHICAL STANDARDS (HCS315202) – This unit covers the knowledge, skills and attitudes needed to apply quality and ethical standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures, client and industry requirements.

  1. Assess quality of received materials
    • Client satisfaction survey is administered
    • Survey results are collated and analyzed
    • Positive and negative results are defined
    • Negative feedbacks are well addressed immediately through appropriate communication strategies
  2. Assess own work/output
    • Documentation relative to quality within the company is identified and used
    • Completed work is checked against workplace standards
    • Defects are identified and corrected in accordance with the company quality standards
  3. Submit oneself to third party assessment
    • Information on the quality and other indicators of performance are recorded in accordance with workplace procedures
    • In cases of deviations from specific quality standards, causes are documented and reported in accordance with the workplace’s standards operating procedures
    • In cases of objections/disagreements, reasons are expressed thru written documentation
    • Settlements are sought in accordance with company policies
  4. Engage in quality improvement
    • Process improvement procedures are participated in relative to workplace assignment
    • Work is carried out in accordance with process improvement procedures
    • Services are delivered in accordance with ethical standards
    • Quality service is monitored to ensure client satisfaction
    • Client’s needs are assessed through conduct of researches, focus group discussions, and satisfaction surveys/interviews
    • Trainings, orientations, and exposures are their understanding/familiarization on products, services and programs

UNIT TITLE : PERFORM COMPUTER OPERATIONS
UNIT CODE : HCS311201

This unit covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software.

  1. Plan and prepare for task to be taken undertaken
    • Requirements of task are determined in accordance with the required output.
    • Appropriate hardware and software are selected according to task assigned and required outcome.
    • Task is planned to ensure that OH & S guidelines and procedures are followed.
    • Client -specific guidelines and procedures are followed.
    • Required data security guidelines are applied in accordance with existing procedures.
  2. Input data into computer
    • Data are entered into the computer using appropriate program/application in accordance with company procedures.
    • Accuracy of information is checked and information is saved in accordance with standard operating procedures.
    • Inputted data is stored in storage media according to requirements.
    • Work is performed within ergonomic guidelines.
  3. Access information using computer
    • Correct program/application is selected based on job requirements.
    • Program/application containing the information required is accessed according to company procedures.
    • Desktop icons are correctly selected, opened and closed for navigation purposes.
    • Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards.
  4. Produce output/ data using computer system
    • Entered data are processed using appropriate software commands.
    • Data are printed out as required using computer hardware /peripheral devices in accordance with standard operating procedures.
    • Files and data are transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures.
  5. Use basic functions of a www-browser to locate information
    • Information requirements for internet search are established.
    • Browser is launched.
    • Search engine is loaded.
    • Appropriate search criteria/or URL of site is entered.
    • Relevant links are followed to locate required information.
    • Useful pages are bookmarked or printed as required.
  6. Maintain computer equipment and systems
    • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures.
    • Basic file maintenance procedures are implemented in line with the standards operating procedures.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

  1. Obtain and convey workplace information
    • Specific and relevant information is accessed from appropriate sources
    • Effective questioning, active listening and speaking skills are used together and convey information
    • Appropriate medium is used to transfer information and ideas
    • Appropriate non- verbal communication is used
    • Appropriate lines of communication with supervisors and colleagues are identified and followed
    • Defined workplace procedures for the location and storage of information are used
    • Personal interaction is carried out clearly and concisely
  2. Participate in workplace meetings and discussions
    • Team meetings are at ended on time
    • Own opinions are clear expressed and those of others are listened to without interruption
    • Meeting inputs are consistent with the meeting purpose and established protocols
    • Workplace interactions are conducted in a courteous manner
    • Questions about simple routine workplace procedures and matters concerning working conditions of employment are asked and responded to.
    • Meetings outcomes are interpreted and implemented
  3. Complete relevant work related documents
    • Range of forms relating to conditions of employment are completed accurately and legibly
    • Workplace data is recorded on standard workplace forms and documents
    • Basic mathematical processes are used for routine calculations
    • Errors in recording information on forms/documents are identified and properly acted upon
    • Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

  1. Describe team role and scope
    • The role and objective of the team is identified from available sources of information
    • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources.
  2. Identify own role and responsibility within team
    • Individual role and responsibilities within the team environment are identified.
    • Roles and responsibility of other team members are identified and recognized.
    • Reporting relationships within team and external to team are identified.
  3. Work as a team member
    • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives.
    • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context.
    • Observed protocols in reporting using standard operating procedures.
    • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
UNIT CODE : 500311107

This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.

  1. Integrate personal objectives with organizational goals
    • Personal growth and work plans are pursued towards improving the qualifications set for the profession
    • Intra- and interpersonal relationships is are maintained in the course of managing oneself based on performance evaluation
    • Commitment to the organization and its goal is demonstrated in the performance of duties
  2. Set and meet work priorities
    • Competing demands are prioritized to achieve personal, team and organizational goals and objectives.
    • Resources are utilized efficiently and effectively to manage work priorities and commitments
    • Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
  3. Maintain professional growth and development
    • Trainings and career opportunities are identified and availed of based on job requirements
    • Recognitions are sought/received and demonstrated as proof of career advancement
    • Licenses and/or certifications relevant to job and career are obtained and renewed

UNIT OF COMPETENCY : PRACTICE  OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
UNIT CODE : 500311108

This unit covers the outcomes required to comply with regulatory and organizational requirements for occupational health and safety.

  1. Identify hazards and risks
    • Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures
    • Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures
    • Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures
  2. Evaluate hazards and risks
    • Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
    • Effects of the hazards are determined
    • OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
  3. Control hazards and risks
    • Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently
      followed
    • Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
    • Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
    • Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
  4. Maintain OHS awareness
    • Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
    • OHS personal records are completed and updated in accordance with workplace requirements

DEFINITION OF TERMS

  • Microfinance – The provision of the broad range of financial services such as – loans, savings and other non-financial services such as microinsurance and capacity building programs for the poor and low income households to assist their micro-enterprises so as to enable them to raise their income levels and improve their living standard.
  • Clients Borrower or individual who availed loans which includes active, resting and savers.
  • Loan/credit Major service of the microfinance institution being rendered to interested entrepreneurial poor.
  • Savings Refers to Capital Build-Up (CBU), Savings Build-Up (SBU) which is either compulsory or voluntary (money set aside by the client for emergency and additional capital purposes which is kept in the MFI)
  • Passbook Client’s document that shows their financial transactions with the MFI
  • Registers Books where all financial transactions and other information about the client are recorded
  • Center/Group/Cluster – Refers to an assembly of clients where the microfinance products and services are provided
  • Center/Group/Cluster/ Meeting Refers to an activity conducted regularly/periodically such as collection of dues, dissemination of information and some topic.
  • Potential Area Refers to a location where the formation of center/group/cluster is possible.
  • Past Due uncollected payments
  • Sit-down refers to a strategy of collecting past dues from a delinquent client by literally sitting down in the client’s premises(e.g., house or business location) and waiting for the payment
    Abbreviations:
  • CCI Character and Credit Investigation
  • BI Background Investigation
  • MFI Microfinance Institution

3 Comments

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  1. Saan po available

    1. ASKI Skills and Knowledge Institute, Inc. – Talavera
      Bgy. Sampaloc, Talavera, Nueva Ecija
      9778156419

      CARD-MRI Development Institute Inc.
      Purok 3, Brgy. Tranca, Bay, Laguna
      (049)249-3824

      Pamantasan ng Araullo (Araullo University), Inc.
      Maharlika Highway, Bitas, Cabanatuan City, Nueva Ecija
      (044)464-3300

      Top Link Global College Inc.
      01 Top Link Bldg.,Purok Lambingan Daan Sarile Cabanatuan City
      0917-203-3525/ (044-329-1478)

      TSKI Skills and Knowledge Institute Inc.
      Brgy. Mali-ao, Pavia, Iloilo
      329-5547 local 142

  2. How to enroll and what facility cater this course within Quezon City

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