BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II COURSE

The TESDA Course in Broadband Installation (Fixed Wireless Systems) NC II consists of competencies that a person must possess to install mast and accessories, lay out and install CAT5e cables and configure CPE as well as to render service excellence to customers.

This Qualification is packaged from the proposed competency map of the ICT Industry (Service Sector)

A student who has achieved this Qualification is competent to be:

• Fixed Wireless Broadband Installer

TRAINEE ENTRY REQUIREMENTS

The trainees who wish to enter the course should possess the following requirements:

• At least high school graduate with computer background
• Can communicate in oral and written language
• Can perform basic mathematical computations
• Must be physically and mentally fit to undergo training

This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the trainees by the school or training center delivering the TVET program.

BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II – TRAINING AND REGULATION MODULE

Course Title: BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS)
Level: NC II
Nominal Training Duration :

(Basic Competency) 18 Hours
(Common Competency) 18 Hours
(Core Competency) 80 Hours

Total Duration: 116 Hours

This course is designed to develop & enhance the knowledge, skills, & attitudes of a fixed wireless broadband installer, in accordance with industry standards. It covers the basic and common competencies in addition to the core competencies such as installing mast and accessories, laying out of cables, and installing and configuring the CPE.

COMPETENCIES REQUIRED IN BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II

This units of competency comprising this qualification include Basic, Common, and Core Competencies.

To obtain this TESDA course in BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (80 Hours)
ICT724601	Install Mast and Accessories
ICT724602	Install and Lay Out Cables
ICT724603	Install and Configure CPE
ICT724604	Render Service Excellence to Customers
UNIT CODE	COMMON COMPETENCIES (18 Hours)
ICT315202	Apply quality standards
ICT311203	Perform computer operations
UNIT CODE	BASIC COMPETENCIES (18 Hours)
500311105	Participate in workplace communication
500311106	Work in a team environment
500311107	Practice career professionalism
500311108	Practice occupational health and safety procedures

This section gives the details and contents of the units of competency required in BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II. These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II.

UNIT OF COMPETENCY : INSTALL MAST AND ACCESSORIES
UNIT CODE : ICT724601

This unit covers the outcomes required for installing mast and accessories. This involves working with a team.

1. Prepare for mast installation
   • Necessary tools, materials and personal protective equipment (PPE) are prepared in line with job requirements.
     1.2 Information on proposed locations and necessary approvals from relevant authorities is obtained.
     1.3 Site is cleared and prepared to provide unrestricted access for installation works in accordance with joint pole agreement
     1.4 Installation constraints and safety hazards are identified and suitable action determined
2. Install mast, accessories
   • Tools, equipment, clothing and safety requirements are identified and obtained for the installation.
     2.2 Tools and equipment are checked to be in good working order and adjusted to manufacturers’ specifications
     2.3 Fixing structures and devices on mast are installed securely in accordance with company’s specifications
     2.4 Identifier marks are placed on installed mast for identification
     2.5 Guy-wire assembly is installed and tensioned to required specifications
     2.6 Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP).
     2.7 Installation and design amendments are reported/ documented in accordance with job requirements

UNIT OF COMPETENCY : INSTALL AND LAY OUT CABLES
UNIT CODE : ICT724602

This unit covers the outcomes required for installing and laying out cables. Cable types are UTP, FTP and grounding cable. This involves working with a team.

1. Prepare for cable lay out and installation
   • Necessary tools, equipment, materials and personal protective equipment (PPE) are prepared in line with job requirements.
     1.2. Cable lay out and installation requirements and constraints from plan and site inspection are identified as per job requirements
     1.3. Cable lay out and installation equipment is set up in accordance with company and job requirements
     1.4. Site is made safe and secure for cable installation
     1.5. Suitable protective clothing is selected and required safety devices used
     1.6. Support structure is assessed as safe for normal working conditions
     1.7. Support structure is assessed to be sound for cable support as per job requirements
     1.8. Cable route is checked for obstructions and are made clear using suitable methods and in coordination with authorities concerned.
     1.9. Where necessary, obstructing cables, lines and pole attachments of other carriers are requested to be fixed or corrected to facilitate work of laying out and installing new cables
2. Lay out and Install cable
   • Tools, equipment, clothing and safety requirements are identified and obtained for the lay out and installation.
     2.2 Cable is laid out and installed to required specifications
     2.3 Cable is secured permanently to support structure in accordance with standard installation procedures
     2.4 Bending radius tolerance is observed for cable materials at all times
     2.5 Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP).

UNIT OF COMPETENCY : INSTALL AND CONFIGURE CPE
UNIT CODE : ICT724603

This unit covers the knowledge, skills and attitudes required to install the customer premise equipment (CPE) specifically for fixed wireless applications.

1. Prepare for installation of CPE
   • Job order and other documentation are received and interpreted in accordance with enterprise procedures
     1.2 Necessary tools, equipment, materials and personal protective equipment (PPE) are identified and prepared in line with job requirements.
     1.3 Verify line of sight (LOS) from customer premise towards nearest Base Transceiver Station (BTS)
2. Install CPE
   • Installation plan is read and interpreted as per job requirements
     2.2 CPE is installed and configured in accordance with standard industry practices and ensuring safety procedures are followed.
     2.3 Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP).
     2.4 Installation is properly documented according to SOP.
3. Connect CPE devices
   • Interconnecting cables are prepared and terminated between CPE and Equipment in accordance to installation manual
     3.2 CPE are tested and adjusted in accordance with the company’s installers manual
     3.3 Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP).
4. Configure CPE
   • Cable is interconnected to network interface card according to SOP.
     4.2 Connection is configured according to company’s application software.
     4.3 Internet connection is tested and confirmed by client/customer.
     4.4 Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP).
5. Wrap up job
   • Tools, equipment and materials are gathered and stored back to the service vehicle
     5.2 Waste and debris are removed from work place and disposed off in accordance with government regulations and environmental requirements
     5.3 Changes made are restored to the work area during installation, disconnection and reconnection to the customer’s satisfaction

UNIT OF COMPETENCY : RENDER SERVICE EXCELLENCE TO CUSTOMERS
UNIT CODE : ICT724604

This unit covers the knowledge, skills and attitude to conduct effective and efficient customer interactions.

1. Identify customer needs
   • Basic products and services catered to customers are identified
2. Conduct effective and efficient customer interactions
   • Guidelines on proper customer interface is adhered in accordance with the client/customer needs
     2.2 Interactive communication is used in accordance with customer relationship management
     2.3 Customer’s inquiries/concerns are identified, responded and resolved
     2.4 Courtesy is provided to the customer in accordance with customer relationship management
     2.5 Proper grooming is maintained at all times.
3. Handle customer complaints
   • Nature and details of the complaint are established and appropriate actions are taken
     3.2 Key principles and steps to retention in handling difficult customers is applied.
4. Provide after-sales support
   • Follow-up action is made to ensure that agreements with
     customers are implemented
     4.2 Complaints are resolved and actions are taken in accordance with the agreements made with the customers
     4.3 Full documentation of actions taken and resolutions agreed with the customers are done

COMMON COMPETENCIES

UNIT TITLE : APPLY QUALITY STANDARDS
UNIT CODE : ICT315202

This unit covers the knowledge, skills and attitudes needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements

1. Assess quality of received materials or components
   • Work instructions are obtained and work is carried out in accordance with standard operating procedures
   • Received materials or component parts are checked against workplace standards and specifications
   • Faulty material or components related to work are identified and isolated
   • Faults and any identified causes are recorded and/or reported to the supervisor concerned in accordance with workplace procedures
   • Faulty materials or components are replaced in accordance with workplace procedures
2. Assess own work
   • Documentation relative to quality within the company is identified and used
   • Completed work is checked against workplace standards relevant to the task undertaken
   • Faulty pieces are identified and isolated
   • Information on the quality and other indicators of production performance is recorded in accordance with workplace procedures
   • Deviations from specified quality standards, causes are documented and reported in accordance with the workplace standards operating procedures
3. Engage in quality improvement
   • Process improvement procedures are participated in relation to workplace assignment
   • Work is carried out in accordance with process improvement procedures
   • Performance of operation or quality of product or service to ensure customer satisfaction is monitored

UNIT OF COMPETENCY: PERFORM COMPUTER OPERATIONS
UNIT CODE : ICT311203

This unit covers the knowledge, skills, (and) attitudes and values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software

1. Plan and prepare for task to be undertaken
   • Requirements of the task are determined according to job specifications
   • Appropriate hardware and software are selected according to the tasks assigned and their required outcomes
   • Task is planned to ensure OH & S guidelines and procedures are followed
2. Input data into computer
   • Data are entered into the computer using appropriate program/application in accordance with company procedures
   • Accuracy of information is checked and information is saved in accordance with standard operating procedures
   • Inputted data are stored in storage media according to requirements
   • Work is performed within ergonomic guidelines
3. Access information using computer
   • Correct program/application is selected based on job requirements
   • Program/application containing the information required is accessed according to company procedures
   • Desktop icons are correctly selected, opened and closed for navigation purposes
   • Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards
4. Produce/output data using computer system
   • Entered data are processed using appropriate software commands
   • Data printed out as required using computer hardware/peripheral devices in accordance with standard operating procedures
   • Files, data are transferred between compatible systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures
5. Maintain computer equipment and systems
   • Systems for cleaning, minor maintenance and replacement of consumables are implemented
   • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures
   • Basic file maintenance procedures are implemented in line with the standard operating procedures

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

1. Obtain and convey workplace information
   • Specific and relevant information is accessed from appropriate sources
   • Effective questioning, active listening and speaking skills are used together and convey information
   • Appropriate medium is used to transfer information and ideas
   • Appropriate non- verbal communication is used
   • Appropriate lines of communication with supervisors and colleagues are identified and followed
   • Defined workplace procedures for the location and storage of information are used
   • Personal interaction is carried out clearly and concisely
2. Participate in workplace meetings and discussions
   • Team meetings are at ended on time
   • Own opinions are clear expressed and those of others are listened to without interruption
   • Meeting inputs are consistent with the meeting purpose and established protocols
   • Workplace interactions are conducted in a courteous manner
   • Questions about simple routine workplace procedures and matters concerning working conditions of employment are asked and responded to.
   • Meetings outcomes are interpreted and implemented
3. Complete relevant work related documents
   • Range of forms relating to conditions of employment are completed accurately and legibly
   • Workplace data is recorded on standard workplace forms and documents
   • Basic mathematical processes are used for routine calculations
   • Errors in recording information on forms/documents are identified and properly acted upon
   • Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

1. Describe team role and scope
   • The role and objective of the team is identified from available sources of information
   • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources.
2. Identify own role and responsibility within team
   • Individual role and responsibilities within the team environment are identified.
   • Roles and responsibility of other team members are identified and recognized.
   • Reporting relationships within team and external to team are identified.
3. Work as a team member
   • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives.
   • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context.
   • Observed protocols in reporting using standard operating procedures.
   • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
UNIT CODE : 500311107

This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.

1. Integrate personal objectives with organizational goals
   • Personal growth and work plans are pursued towards improving the qualifications set for the profession
   • Intra- and interpersonal relationships is are maintained in the course of managing oneself based on performance evaluation
   • Commitment to the organization and its goal is demonstrated in the performance of duties
2. Set and meet work priorities
   • Competing demands are prioritized to achieve personal, team and organizational goals and objectives.
   • Resources are utilized efficiently and effectively to manage work priorities and commitments
   • Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
3. Maintain professional growth and development
   • Trainings and career opportunities are identified and availed of based on job requirements
   • Recognitions are sought/received and demonstrated as proof of career advancement
   • Licenses and/or certifications relevant to job and career are obtained and renewed

UNIT OF COMPETENCY : PRACTICE  OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
UNIT CODE : 500311108

This unit covers the outcomes required to comply with regulatory and organizational requirements for occupational health and safety.

1. Identify hazards and risks
   • Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures
   • Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures
   • Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures
2. Evaluate hazards and risks
   • Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
   • Effects of the hazards are determined
   • OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
3. Control hazards and risks
   • Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently
     followed
   • Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
   • Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
   • Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
4. Maintain OHS awareness
   • Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
   • OHS personal records are completed and updated in accordance with workplace requirements

DEFINITION OF TERMS

GENERAL

• Certification – is the process of verifying and validating the competencies of a person through assessment
• Certificate of Competency (COC) – is a certification issued to individuals who pass the assessment for a single unit or cluster of units of competency
• Common Competencies – are the skills and knowledge needed by all people working in a particular industry
• Competency – is the possession and application of knowledge, skills and attitudes to perform work activities to the standard expected in the workplace
• Competency Assessment – is the process of collecting evidence and making judgments on whether competency has been achieved
• Competency Standard (CS) – is the industry-determined specification of competencies required for effective work performance
• Context of Assessment – refers to the place where assessment is to be conducted or carried out
• Core Competencies – are the specific skills and knowledge needed in a particular area of work – industry sector/occupation/job role
• Critical aspects of competency – refers to the evidence that is essential for successful performance of the unit of competency
• Elective Competencies – are the additional skills and knowledge required by the individual or enterprise for work
• Elements – are the building blocks of a unit of competency. They describe in outcome terms the functions that a person performs in the workplace.
• Evidence Guide – is a component of the unit of competency that defines or identifies the evidences required to determine the competence of the individual. It provides information on critical aspects of competency, underpinning knowledge, underpinning skills, resource implications, assessment method and context of assessment
• Level – refers to the category of skills and knowledge required to do a job
• Method of Assessment – refers to the ways of collecting evidence and when,
  evidence should be collected
• National Certificate (NC) – is a certification issued to individuals who achieve all the required units of competency for a national qualification defined under the Training Regulations. NCs are aligned to specific levels within the PTQF
• Performance Criteria – are evaluative statements that specify what is to be assessed and the required level of performance
• Qualification – is a cluster of units of competencies that meets job roles and is significant in the workplace. It is also a certification awarded to a person on successful completion of a course in recognition of having demonstrated competencies in an industry sector
• Range of Variables – describes the circumstances or context in which the work is to be performed
• Recognition of Prior Learning (RPL) – is the acknowledgement of an individual’s skills, knowledge and attitudes gained from life and work experiences outside registered training programs
• Resource Implications – refers to the resources needed for the successful performance of the work activity described in the unit of competency. It includes work environment and conditions, materials, tools and equipment
• Basic Competencies – are the skills and knowledge that everyone needs for work
• Training Regulations (TR) – refers to the document promulgated and issued by TESDA consisting of competency standards, national qualifications and training guidelines for specific sectors/occupations. The TR serves as basis for establishment of qualification and certification under the PTQF. It also serves as guide for development of competency-based curricula and instructional materials including registration of TVET programs offered by TVET providers
• Underpinning Knowledge – refers to the competency that involves in applying knowledge to perform work activities. It includes specific knowledge that is essential to the performance of the competency
• Underpinning Skills – refers to the list of the skills needed to achieve the elements and performance criteria in the unit of competency. It includes generic and industry specific skills
• Unit of Competency – is a component of the competency standards stating a specific key function or role in a particular job or occupation; it is the smallest component of achievement that can be assessed and certified under the PTQF

SECTOR SPECIFIC

• Antenna – a conductor by which electromagnetic waves are sent out or received.
• Bandwidth – the amount of data transmitted in a given amount of time; usually measured in bits per second, kilobits per second, and megabits per second.
• Base Transceiver Station (BTS) – contains the equipment for transmitting and receiving of radio signals (transceivers), antennas, and equipment for encrypting and decrypting communications with the Base Station Controller.
• Bit – a single unit of data, either a one or a zero. In the world of broadband, bits are used to refer to the amount of transmitted data. A kilobit (Kb) is approx. 1,000 bits. A megabit (Mb) is approximately 1,000,000 bits.
• Broadband – a descriptive term for evolving digital technologies that provide consumers with integrated access to voice, high-speed data service, videodemand services, and interactive delivery services (e.g. Fixed Wireless, DSL, Cable Internet).
• Computer network – is an interconnection of a group of computers.
• CPE (Customer Premise Equipment) – is any terminal and associated equipment and inside wiring located at a subscriber’s premises
• Ethernet – is a family of frame-based computer networking technologies for local area networks (LANs).
• Fixed Wireless – refers to wireless devices or systems that are situated in fixed locations, such as an office or home, as opposed to devices that are mobile, such as cell phones and Personal Digital Assistant (PDAs). Fixed wireless devices normally derive their electrical power from utility mains, as opposed to portable wireless devices that normally derive their power from batteries.
• Fixed Wireless Broadband Access – is a digital microwave radio technology, which allows radio waves to propagate from a Base Station in Line of Sight (LOS) or Non-Line of Sight (NLOS) to be received by a Customers Premises Equipment (CPE), which is located at the premises to be served e.g school, hospital, clinic, fire or police station, mosque, residential home etc., and from there distributed over a high bandwidth cable.
• FTP (foil screened twisted pair) – is a cable containing multiple pairs of copper wire enclosed in a sheath of aluminum foil. It’s used in wiring systems in buildings or other environments where heavy noise adjacent to the wire might cause interference.
• Internet – is a collection of interconnected computer networks, linked by copper wires, fiber-optic cables, wireless connections, etc.
• Line-of-Sight (LoS) propagation – refers to electro-magnetic radiation traveling in a straight line. The rays or waves are deviated or reflected by obstructions and cannot travel over the horizon or behind obstacles. Beyond that, material disperses the rays respectively the energy of the waves.
• Mast – a long upright pole.
• NIC (Network Interface Card) – is a piece of computer hardware designed to allow computers to communicate over a computer network.
• Propagation – the motion of waves through or along a medium
• Signal – is any time-varying or spatial-varying quantity that can carry information.
• Surge Suppressor – is an appliance designed to protect electrical devices from voltage spikes. A surge suppressor/protector attempts to regulate the voltage supplied to an electric device by either blocking or by shorting to ground voltages above a safe threshold.
• Transmission medium – any material substance, such as fiber-optic cable, twisted pair, coaxial cable, dielectric-slab waveguide, water, and air (freespace), that can be used for the propagation of signals, usually in the form of modulated radio, light, or acoustic waves, from one point to another.
• Transceiver – is a device that has both a transmitter and a receiver which are combined and share common circuitry or a single housing.
• Telecommunication – is the assisted transmission of signals over a distance for the purpose of communication.
• UTP (unshielded twisted pair) – cable which is not surrounded by any shielding and often called as Ethernet cable.
• World Wide Web – (commonly shortened to the Web) is a system of interlinked hypertext documents accessed via the Internet. With a Web browser, a user views Web pages that may contain text, images, videos, and other multimedia and navigates between them using hyperlinks.