Blueshift is an institution accredited by TESDA that offers Technical and Vocational Education and Training Programs (TVET) under the Technical Education and Skills Development Authority (TESDA) and the Commission on Higher Education (CHED).
BlueShift Inc was founded in 2005, purpose-built to service the Outbound/Telemarketing Industry. With a core management team of more than a decade of managing inbound/outbound call centers in place, we aim to continue in meeting and exceeding our clients’ expectations. BlueShift Inc incorporates an effective management process that maximizes, our greatest asset, our people. Through our Performance Enhancement Program (PEP), we are able to direct our people from recruitment and operations to ensure their personal success and ours as an organization.
Blueshift Malate Manila
Address: 3rd Floor, Florex Building 1963 San Marcelino Street cor. Quirino Ave., Malate, Manila, Philippines
Telephone Number: 524-1930
Call Center Management One of the key success factors of Call Center Management One of the key success factors of BlueShift’s Call center operation is its management team. Our core management team has years of experience in setting up and running successful Call Center operations. BlueShift Inc understands that there are a lot of companies and individuals who are looking into venturing into the Call Center business and the key to a successful center is effective management from building the actual facilities to running the operations.
We offer services that would assist call center investors in making their venture profitable. The following are the basic services included in BlueShift’s Call Center Management Module. Build Call Center Facilities subject to the budget agreed on with the customer and based upon the need of the account that will be ran. BlueShift shall provide certain general information technology services and infrastructure, including assistance with, installation, and maintenance of the facilities. Assist in the hiring of Customer’s Call Center Management team and agents by identifying the perfect profile for all these key positions.
BlueShift believes that the most important factor in successful operations is having the right people in the right positions. Facilitate Foundation Training for the agents and other required training for the support staff to ensure that all employees are equipped for the positions they have been hired for. Provide a foreign campaign to the new Call Center . Manage the Call Center Operations for the Customer and train the Customer’s Management Team on the processes that have been set in place to ensure that they will be able to effectively run the center after the agreed upon period expires.
OUTBOUND
A. Telecom Sales
B. Lead generation and qualification
C. Market Research surveying
D. Customer satisfaction surveying
E. Fund Raising
F. Catalogue Sales
G. Warranty Sales
H. Product Sales
I. Appointment Setting
INBOUND
A. Up-selling and cross-selling
B. Inbound sales and sales support
C. Order – Taking
D. Telephone Polls
E. Reservations / Booking
F. Call Overflow / After Office Hour’s Support
G. Customer service and support
H. Technical Support / Help Desk
I. Customer Relations Management
TESDA Approved Programs
Here is the list of available TESDA registered programs and short courses offered in “Blueshift” in the Manila.
List of Tesda Courses Offered / Registered Programs
| Course Authorized | Duration |
|---|---|
| Finishing Course for Call Center Agents | 100 hours |
Basic Requirements for TESDA Courses:
- At least 18 years of age
- At least High School Graduate
- Copy of NSO Birth Certificate
- With good moral character
- Undergone a pre-training assessment
- Can communicate both orally and in written form
Training Fees and Schedule
The cost of training and tuition fees may vary depending upon the specific course of interest and the school offering the training. Training centers also may have slightly different syllabus to teach to students in a class.
For inquiries, tuition fees, enrollment procedures, class schedule and other concern, it would be better that you visit their school/training center and inquire for other documents they may need.
Location and Contact Information
For further information, please contact the school directly at telephone number 524-1930. You can also visit Blueshift Malate Manila. The assessment center is located at 3rd Floor, Florex Building 1963 San Marcelino Street cor. Quirino Ave., Malate, Philippines.