Call Center Academy, Inc. (Cebu Call Center Academy) is an institution accredited by TESDA that offers Technical and Vocational Education and Training Programs (TVET) under the Technical Education and Skills Development Authority (TESDA) and the Commission on Higher Education (CHED).
The Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.
Furthermore, CCA has worked closely with the Technical Education and Skills Development Authority (TESDA) towards the accreditation of it’s call center courses, in line with the Training Regulations for Contact Centers of TESDA.
CCA is also into Sourcing and Recruitment. Applicants are assessed by CCA and qualified candidates are given free training and coaching before they are endorsed and eventually land a high paying job in the Call Center industry
Currently, CCA has placement and training arrangements with several of the largest call centers in the country. CCA holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of CCA vis-à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation.
CCA has constantly seen to equipping students with the skills necessary to succeed in the Call Center industry. Yet despite the aggressive stance of CCA, the industry needs better equipped graduates, which is why CCA is pursuing the Sourcing & Recruitment track, to expand its operations and to turn out more graduates to meet the demand of the industry.
CCA’s objective is to educate, develop and equip young professionals with the skills necessary to excel and succeed in the competitive call center and BPO industry.
The Academy is open from 9 A.M. to 6 P.M. , Monday to Friday. Feel free to drop by and observe our classes.
Call Center Academy, Inc. (Cebu Call Center Academy)
Address: #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City, Philippines
Telephone Number: (032) 253-4682; 412-0111
TESDA Approved Programs
Here is the list of available TESDA registered programs and short courses offered in “Call Center Academy, Inc. (Cebu Call Center Academy)” in the province of Cebu.
List of Tesda Courses Offered / Registered Programs
|Bookkeeping NC III||292 hours|
|Career Entry for Software Developers – Java NC IV||240 Hours|
|Career Entry for Software Developers – Legacy System/Cobol NC IV||280 hours|
|Career Entry for Software Developers – Microsoft.net NC IV||240 Hours|
|Career Entry for Software Developers – Oracle NC IV||160 Hours|
|Computer Hardware Servicing NC II||392 Hours|
|Computer – Based English Proficiency||100 Hours|
|Finishing Course for Call Center Agents NC II||100 Hours|
|Finishing Course for Legal Transcription||160 Hours|
|Finishing Course for Medical Transcription||160 Hours|
|Mandarin Chinese Language and Culture||100 Hours|
|Programming NC IV||252 Hours|
|Technical Drafting NC II||148 hours|
Basic Requirements for TESDA Courses:
- At least 18 years of age
- At least High School Graduate
- Copy of NSO Birth Certificate
- With good moral character
- Undergone a pre-training assessment
- Can communicate both orally and in written form
Training Fees and Schedule
The cost of training and tuition fees may vary depending upon the specific course of interest and the school offering the training. Training centers also may have slightly different syllabus to teach to students in a class.
For inquiries, tuition fees, enrollment procedures, class schedule and other concern, it would be better that you visit their school/training center and inquire for other documents they may need.
Location and Contact Information
For further information, please contact the school directly at telephone number (032) 253-4682; 412-0111. You can also visit Call Center Academy, Inc. (Cebu Call Center Academy). The assessment center is located at #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City, Philippines.