SECURITY SERVICES NC I – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR SECURITY SERVICES NC I

The TESDA Course in SECURITY SERVICES NC I consists of competencies that a person must achieve to perform control system in the workplace, perform basic communication skills, respond to emergency situation, demonstrate marksmanship skills and perform defensive techniques.

A student who has achieved this Course in SECURITY SERVICES NC I is competent to be:

• Security Guard
• Watchman

SECURITY SERVICES NC I – TRAINING AND REGULATION MODULE

Course Title: SECURITY SERVICES
Level: NC I
Nominal Training Duration :

(Basic Competency) 28 Hours
(Common Competency) 36 Hours

Total Training Duration 106 Hrs.

This course is designed to enhance the knowledge, skills and attitude of security guards in accordance with industry standards. It covers core competencies on performing control system in the workplace, performing basic communication skills, responding to emergency situations, demonstrating marksmanship skills, performing defensive techniques.

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in this course qualifications should possess the following requirements:

• Filipino citizen;
• High School Graduate;
• Physically and mentally fit;
• Not less than eighteen (18) years of age nor more than fifty (50) years of age (for new applicants and SGs in non-supervisory position; and
• Has undergone a pre-licensing training course or its equivalent

UNITS OF COMPETENCIES REQUIRED IN SECURITY SERVICES NC I

This units of competency comprising this qualification include Basic, Common and Core Competencies. To obtain this course, all units prescribed for this qualification must be achieved.

UNIT CODE	CORE COMPETENCIES (106 Hours)
HCS516301	Perform control system in the workplace
HCS516302	Perform basic communication skills
HCS516303	Respond to emergency situation
HCS516304	Demonstrate marksmanship skills
HCS516305	Perform defensive techniques
UNIT CODE	COMMON COMPETENCIES (36 Hours)
HCS315201	Maintain an effective relationship with clients/customers
HCS315202	Manage own performance
HCS315203	Practice professionalism in the security service
UNIT CODE	BASIC COMPETENCIES (28 Hours)
500311101	Receive and respond to workplace communication
500311102	Work with others
500311103	Demonstrate work values
500311104	Practice basic housekeeping procedures

This section gives the details of the contents of the core units of competency required in SECURITY SERVICES NC I. These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

UNIT OF COMPETENCY : PERFORM CONTROL SYSTEM IN THE WORKPLACE
UNIT CODE : HCS516301

This unit covers the knowledge, skills and attitudes in performing control system in the workplace including procedures and policies in monitoring.

1. Check persons entering and leaving the premises
   • Personnel entering the premises identified in accordance with company policies/procedures.
   • Visitors’ data registered in accordance with company policies/procedures.
   • Personnel identification checked in accordance with company policies/procedures.
   • Purpose of visit verified in accordance with company policies/procedures.
   • Body frisking conducted in accordance with standard operating procedures.
   • Bags and baggage inspected in accordance with standard operating procedures.
   • Visitors ID and Pass Slip issued in accordance with standard operating procedures.
   • Visitor/s directed or escorted to destination in accordance with standard operating procedures.
   • Person/s leaving the premises inspected in accordance with standard operating procedures.
2. Check vehicles entering and leaving the premises
   • Vehicle/s entering the premises identified in accordance with company policies/procedures.
   • Vehicle/s registered in accordance with company policies/procedures.
   • Driver and passengers’ identification checked in accordance with company policies/procedures.
   • Purpose of visit verified in accordance with company policies/procedures.
   • Vehicle/s inspected in accordance with standard operating procedures.
   • Car pass/es issued in accordance with standard operating procedures.
   • Vehicle/s directed to destination and parking area in accordance with standard operating procedures.
   • Vehicle/s leaving the premises inspected in accordance with standard operating procedures.
3. Check properties entering and leaving the premises
   • Properties entering/leaving the premises classified in accordance with company policies.
   • Documentation of properties entering and leaving the premises checked in accordance with company policies.
   • Properties verified and accounted in accordance with documents and company policies.
   • Property pass checked and verified in accordance with company policies.
4. Check parking arrangement
   • Vehicles are checked if parked in accordance with parking arrangements/assignments.
   • Check if parking signages are followed in accordance with company policies.
5. Check barriers
   • Types of barriers determined in accordance with standard operating procedures.
   • Barriers are checked if in operational condition and in accordance with standard operating procedures.
   • Vulnerable areas are identified in accordance with standard operating procedures.

UNIT OF COMPETENCY : PERFORM BASIC COMMUNICATION SKILLS
UNIT CODE : HCS516303

This unit covers the knowledge, skills and attitudes in performing basic communication skills.

1. Prepare written reports
   • Supplies, materials and equipment are prepared in accordance with standard operating procedures.
   • Reports are prepared in accordance with the recommended format.
   • Reports are prepared is in accordance with standard operating procedures.
2. Transmit reports
   • communication equipment is prepared in accordance with manufacturers’ instruction.
   • Communication equipment is used in accordance with unit specification.
   • Communication call signs and language are used in accordance with transmitting messages procedures.
   • Communication courtesy are observed/applied in accordance with transmitting messages procedures.
   • Communication equipment are stored in a safe place as per standard operating procedures.
3. Demonstrate and interpret hand signals
   • Hand signals are demonstrated and interpreted in accordance with standard operating procedures.
4. Maintain security logbook
   • Accurate and detailed report of facts and events in the guard post is properly signed by the guard on duty.
   • Events and facts are recorded in chronological order.
   • Security logbook is properly signed by both guards during turn-over.
   • confidentiality of information is maintained at all times.
   • Proper safekeeping of security logbook is maintained in accordance with organizational guidelines.

UNIT OF COMPETENCY : RESPOND TO EMERGENCY SITUATIONS
UNIT CODE : HCS516303

This unit covers the knowledge, skills and attitudes in responding to emergency situations including immediate reaction/response procedures.

1. Check emergency preparedness plan
   • Functions/roles of security guards during emergencies are checked in accordance with the emergency preparedness plan.
   • Status of emergency is verified in accordance with standard operating procedures (SOPs).
2. Check emergency alarm system
   • Alarm system is located and checked as per unit’s specification.
   • Alarm system is monitored in the company premises in accordance with standard operating procedures (SOPs).
   • Observations are noted in accordance with standard operating procedures (SOPs).
3. Check emergency equipment
   • Emergency equipment is located and checked in accordance with standard operating procedures (SOPs).
   • Operational condition of emergency equipment is checked in accordance with standard operating procedures (SOPs).
   • Emergency equipment availability are checked in accordance with standard operating procedures (SOPs).
   • Use of emergency equipment is demonstrated in accordance with manufacturer’s instruction.
4. Receive and record threats
   • Function/role are checked in accordance with standard operating procedures (SOPs).
   • Threat received are recorded and reported in accordance with standard operating procedures (SOPs).
5. Apply first aid procedures
   • First aid procedures are applied to injuries following safety guidelines and procedures.
   • Personal belongings of injured victims checked as per standard operating procedures (SOPs).
   • Personal identification of victims is checked and verified in accordance with standard operating procedures.
   • Assistance for other people in the area of responsibility (AOR) is requested if necessary and in accordance with standard operating procedures.
6. Follow instructions during emergency
   • Evacuation areas are sealed off and isolated in accordance with standard operating procedures.
   • Direction and control of escape routes are provided based on company requirements.
   • Onlookers/crowds/other persons are controlled and kept at a safe distance from the emergency area and in accordance with standard operating procedures.
   • Emergency areas are secured and protected in accordance with standard operating procedures.
   • Injured and sick evacuees are brought to a secured and safe place in accordance with standard operating procedures.
   • Lateral coordination is made in accordance with standard operating procedures (SOPs).

UNIT OF COMPETENCY : DEMONSTRATE MARKSMANSHIP
UNIT CODE : HCS516304

This unit covers the knowledge, skills and attitudes in demonstrating marksmanship.

1. Check operational condition of the firearm
   • Firearms nomenclature is identified and distinguished as manufacturer’s specification.
   • Operational condition of firearm is checked in accordance with standard operating procedures.
   • Firearm is handled in accordance with firearm safety rule and other related firearms laws.
2. Demonstrate different firing positions
   • Firearm is handled in accordance with firearm safety rule.
   • Firing positions are demonstrated in accordance with SOPs.
3. Demonstrate dry fire procedures
   • Firearm is handled in accordance with firearm safety rule.
   • Safety instructions are received and complied in accordance with SOPs.
   • Dry fire is demonstrated in accordance with actual firing procedures.

UNIT OF COMPETENCY : PERFORM DEFENSIVE TECHNIQUES
UNIT CODE : HCS516305

This unit covers the knowledge, skills and attitudes in performing defensive techniques.

1. Demonstrate disarming techniques
   • Personal safety equipment is prepared in accordance with standard operating procedures.
   • Warm-up exercises are performed in accordance with standard operating procedures.
   • Disarming techniques are demonstrated in accordance with standard operating procedures.
   • Martial arts equipment and personal safety equipment are stored in accordance with standard operating procedures.
2. Demonstrate use of baton
   • Personal safety equipment is prepared in accordance with standard operating procedures.
   • Warm-up exercises are performed in accordance with standard operating procedures.
   • Baton is used in accordance with arnis techniques.
   • Martial arts equipment and personal safety equipment are stored in accordance with standard operating procedures.
3. Demonstrate use of handcuff
   • Personal safety equipment is prepared in accordance with standard operating procedures.
   • Warm-up exercises are performed in accordance with standard operating procedures.
   • Handcuff is used in accordance with law enforcement standards.
   • Personal safety equipment are stored in accordance with standard operating procedures.
4. Demonstrate the use of stun devices
   • Personal safety equipment is prepared in accordance with standard operating procedures.
   • Warm-up exercises are performed in accordance with standard operating procedures.
   • Stun devises are used in accordance with law enforcement standards.
   • Personal safety equipment is stored in accordance with standard operating procedures.

COMMON COMPETENCIES

UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH CLIENTS/ CUSTOMERS
UNIT CODE : HCS516201

This unit covers the knowledge, skills and attitudes required in building and maintaining an effective relationship with clients, customers and the public.

1. Maintain a professional image
   • Uniform and personal grooming maintained to assignment requirements.
   • Personal presence maintained according to employer standards.
   • Visible work area kept tidy and uncluttered.
   • Equipment stored according to assignment requirements.
2. Meet client/customer requirements
   • Client requirements identified and understood by referral to the assignment instructions.
   • Client requirements met according to the assignment instructions.
   • Changes to client’s needs and requirements monitored and appropriate action taken.
   • All communication with the client or customer is clear and complies with assignment requirements.
3. Build credibility with customers/clients
   • Client expectations for reliability, punctuality and appearance adhered to.
   • Possible causes of client/customer dissatisfaction identified, dealt with and recorded according to employer policy.
   • Client fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures.

UNIT OF COMPETENCY : MANAGE OWN PERFORMANCE
UNIT CODE : HCS516202

This unit covers the knowledge, skills and attitudes required in effectively managing own workload and quality of work.

1. Plan for completion of own workload
   • Tasks accurately identified.
   • Priority allocated to each task.
   • Time lines allocated to each task or series of tasks.
   • Tasks deadlines known and complied with whenever possible.
   • Work schedules are known and completed within agreed time frames.
   • Work plans developed according to assignment requirements and employer policy.
   • Uncompleted work or tasks detailed and responsibility for completion passed to incoming shift or other appropriate persons.
2. Maintain quality of own performance
   • Personal performance continually monitored against agreed performance standards.Advice and guidance sought when necessary to achieve or maintain agreed standards.
   • Guidance from management applied to achieve or maintain agreed standards.
   • Standard of work clarified and agreed according to employer policy and procedures.
3. Build credibility with customers/clients
   • Client expectations for reliability, punctuality and appearance adhered to.
   • Possible causes of client/customer dissatisfaction identified, dealt with and recorded according to employer policy.
   • Client fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures.

UNIT OF COMPETENCY : PRACTICE PROFESSIONALISM IN THE SECURITY SERVICE
UNIT CODE : HCS516203

This unit covers the knowledge, skills and attitudes in establishing professionalism in the workplace. It includes his outlook towards his job / roles, responsibilities in the company, demonstration of positive work ethics and values and maintenance of paraphernalia and equipment.

1. Comprehend and appreciate the job / roles and responsibilities of a worker
   • Whole-hearted commitment and involvement are rendered while on the job.
   • Full responsibility on the job is assumed willingly.
   • Improvement in work methods is formulated and implemented.
   • Loyalty is rendered to respective employer.
   • Undiminished enthusiasm and high energy level are shown on the job.
   • Untarnished integrity is shown at all times.
   • High degree of proficiency in skills and knowledge are demonstrated while performing the tasks.
   • Cultural practices are respected and followed whenever possible.
   • Good rapport with co-workers is established at all times.
2. Maintain professional appearance, security uniforms, paraphernalia and equipment
   • Personal appearance is maintained in accordance to company policies and regulations.
   • Security uniforms, paraphernalia and equipment maintained in accordance to company policies and regulations.
   • Courtesy is maintained in company premises at all times.
3. Maintain area of duty
   • Area of duty is kept clean and orderly.
   • Company equipment and property is checked in accordance to completeness and its condition.
   • Equipment stored according to assignment requirements.
4. Demonstrate positive work ethics and values
   • Positive work values are observed at all times.
   • Maladaptive behavior is handled tactfully.
   • Patience and respect for the feelings of others are demonstrated when dealing with employer.
   • Confidentiality is observed when necessary.
   • Compliments, complaints, conflicts and criticism are responded appropriately.
   • Proper execution of hand salute as prescribed in Section 6 Rule 13 of the 2003 Revised RRI RA No. 5487.
   • Courtesy greetings are extended in accordance to Ten Commandments of Human Relations.
   • Customer/client needs and expectations are satisfied and recorded in accordance to assignment instructions.

BASIC COMPETENCIES

UNIT OF COMPETENCY : RECEIVE AND RESPOND TO WORKPLACE COMMUNICATION
UNIT CODE : 500311101

This unit covers the knowledge, skills and attitudes required to receive, respond and act on verbal and written communication.

1. Follow routine spoken messages
   • Required information is gathered by listening attentively and correctly interpreting or understanding information/instructions
   • Instructions/information are properly recorded
   • Instructions are acted upon immediately in accordance with information received
   • Clarification is sought from workplace supervisor on all occasions when any instruction/information is not clear
2. Perform workplace duties following written notices
   • Written notices and instructions are read and interpreted correctly in accordance with organizational guidelines
   • Routine written instruction are followed in sequence
   • Feedback is given to workplace supervisor based on the instructions/information received

UNIT OF COMPETENCY : WORK WITH OTHERS
UNIT CODE : 500311102

This unit covers the skills, knowledge and attitudes required to develop workplace relationship and contribute in workplace activities.

1. Develop effective workplace relationship
   • Duties and responsibilities are done in a positive manner to promote cooperation and good relationship
   • Assistance is sought from workgroup when difficulties arise and addressed through discussions
   • Feedback provided by others in the team is encouraged, acknowledged and acted upon
   • Differences in personal values and beliefs are respected and acknowledged in the development
2. Contribute to work group activities
   • Support is provided to team members to ensure workgroup goals are met
   • Constructive contributions to workgroup goals and tasks are made according to organizational requirements
   • Information relevant to work is shared with team members to ensure designated goals are met

UNIT OF COMPETENCY : DEMONSTRATE WORK VALUES
UNIT CODE : 500311103

This unit covers the knowledge, skills, and attitude in demonstrating proper work values.

1. Define the purpose of work
   • One’s unique sense of purpose for working and the why’s of work are identified, reflected on and clearly defined for one’s development as a person and as a member of society.
   • Personal mission is in harmony with company’s values
2. Apply work values/ethics
   • Work values/ethics/concepts are classified and reaffirmed in accordance with the transparent company ethical standards, policies and guidelines.
   • Work practices are undertaken in compliance with industry work ethical standards, organizational policy and guidelines
   • Personal behavior and relationships with co-workers and/or clients are conducted in accordance with ethical standards, policy and guidelines.
   • Company resources are used in accordance with transparent company ethical standard, policies and guidelines.
3. Deal with ethical problems
   • Company ethical standards, organizational policy and guidelines on the prevention and reporting of unethical conduct are accessed and applied in accordance with transparent company ethical standard, policies and guidelines.
   • Work incidents/situations are reported and/or resolved in accordance with company protocol/guidelines.
   • Resolution and/or referral of ethical problems identified are used as learning opportunities.
4. Maintain integrity of conduct in the workplace
   • Personal work practices and values are demonstrated consistently with acceptable ethical conduct and company’s core values.
   • Instructions to co-workers are provided based on ethical, lawful and reasonable directives.
   • Company values/practices are shared with co-workers using appropriate behavior and language.

UNIT OF COMPETENCY : PRACTICE HOUSEKEEPING PROCEDURES
UNIT CODE : 500311104

This unit covers the knowledge, skills and attitudes required to apply the basic housekeeping procedures.

1. Sort and remove unnecessary items
   • Reusable, recyclable materials are sorted in accordance with company/office procedures
   • Unnecessary items are removed and disposed of in accordance with company or office procedures
2. Arrange items
   • Items are arranged in accordance with company/office housekeeping procedures
   • Work area is arranged according to job requirements
   • Activities are prioritized based on instructions.
   • Items are provided with clear and visible identification marks based on procedure
   • Safety equipment and evacuation passages are kept clear and accessible based on instructions
3. Maintain work area, tools and equipment
   • Cleanliness and orderliness of work area is maintained in accordance with company/office procedures
   • Tools and equipment are cleaned in accordance with manufacturer’s instructions/manual
   • Minor repairs are performed on tools and equipment in accordance with manufacturer’s instruction/manual
   • Defective tools and equipment are reported to immediate supervisor
4. Follow standardized work process and procedures
   • Materials for common use are maintained in designated area based on procedures
   • Work is performed according to standard work procedures
   • Abnormal incidents are reported to immediate supervisor
5. Perform work spontaneously
   • Work is performed as per instruction
   • Company and office decorum are followed and complied with
   • Work is performed in accordance with occupational health and safety (OHS) requirements

DEFINITION OF TERMS

• Area of Responsibility – the place where the guards-on-duty are stationed.
• Bodily Search – is a type of personnel control where the guard-on-duty requires a prospective subject to manual search using hands or electronic equipment.
• Citizens Arrest – taking of person into custody in order for him/her to be bound to answer for the commission of an offense.
• Company Premises – refers to a specific place of duty as specified or stated in the Duty Detail Order (DDO).
• Duty Detail Order (DDO) – is a written order/schedule issued by a superior officer usually the private security agency/branch manager or operations officer assigning the performance of private security/detective services duties.
• Guard Detailed – a written report consisting of names of guards mobilized to different post assignments in a particular shift.
• Initial Report – it refers to preliminary phase of investigation report either written or oral and in accordance with the company policies.
• Inspection Stick – a non-conductor stick used for inspection of bags and personal luggage.
• Metal Detector – a security equipment being used by the guards to detect firearms, bladed weapons or any metal objects.
• Night Stick – an equipment being used by the guard to restrain a person without using the firearm.
• Pedestrian Area – refers to a confined area where customers, employees or visitors can pass for security check.
• Physical Barriers – a system placed between the potential intruder and the matter to be protected. These barriers are of different types so that entry may be controlled in the company.
• Roving Inspection – it refers to an exhaustive physical inspection of all operational activities in the company either internal or external.
• Rules of Evidence – refers to the Rules of Court (Rule 128-131) to be followed by the guard for the preservation of evidence.
• Security Service Contract – is a contract of service which include among others the money consideration to be paid by the client to the agency; the number of hours of security services per guard per day which the guard himself shall render to the client and the salary each individual security guard shall receive from the agency.
• Subject – refers to a person or things which are the object for security reasons.
• Territorial Jurisdiction – refers to area of responsibility, strictly covers and defined by the security service contract.
• Uniform – a set of uniform including its paraphernalia and covered by RA 5487 IRR.

ACRONYMS

• ADC – Assistant Detachment Commander
• AFP – Armed Forces of the Philippines
• AOR – Area Of Responsibility
• AWOL – Absence Without Official Leave
• AMMOS – Ammunition
• BSGC – Basic Security Guard Course
• CDC – Civil Disturbance Control
• CIR – Crime Inspection Report
• COMD – Command
• CSO – Chief Security Officer
• CSG – Civil Security Group
• DC – Detachment Commander
• DDO – Duty Detail Order
• DTR – Daily Time Record
• FAGSD – Firearms and Explosives Division
• FED – Fire Explosives Division
• INFO – Information
• IR – Investigation Report
• L/G – Lady Guard
• MR – Memo Receipt
• OIC – Officer-In-Charge
• OPNS – Operations
• PADPAO – Philippine Association of Detectives and Protective Agencies Operators
• PARSTS – Philippine Association of Recognized Security Training Schools Inc.
• PDR – Post Duties and Responsibility
• PIC – Post-In-Charge
• PNP – Philippine National Police
• POI – Program Of Instruction
• RTC – Re-Training Course
• SAGSD – Security Agencies and Guards Supervision Division
• SCA – Specific Control Area
• SED – Security Executive Director
• SD – Security Director
• S/G – Security Guard
• SIC – Shift In Charge
• SOs – Security Officers
• SOP – Standard Operating Procedure
• SOTC – Security Officer Training Course
• TESDA – Technical Education and Skills Development Authority
• TL – Team Leader
• 11 GOs – Eleven General Orders
• 5Ws & 1H – What, Where, When, Who, Why, How