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eTelecare Global Solutions Makati City

eTelecare Global Solutions Makati City is an institution accredited by TESDA that offers Technical and Vocational Education and Training Programs (TVET) under the Technical Education and Skills Development Authority (TESDA) and the Commission on Higher Education (CHED).

eTelecare Global Solutions Makati City

Address: 15/F PBCom Tower 6795 Ayala Avenue, Makati City, Philippines
Telephone Number: (032) 411-9010

Founded in 1999, eTelecare Global Solutions is an outsource call center, providing customer service, inbound sales, outbound sales and technical support. Their clients are in industries such as consumer technology, financial services, telecommunications, business services, travel and others, Brand names that people know and love.

Today, eTelecare has 11 call centers and over 10,000 employees worldwide, providing services onshore in the U.S. and offshore in the Philippines. eTelecare has won 38 major industry awards, including being named one of INC. Magazine’s top 50 fastest growing private companies in the U.S.

eTelecare has been one of the strongest players in the industry. They have shown resilient through further expansion despite obstacles. They have recently been able to acquire another call center site at Shaw Avenue and have further expanded their sites from 2 locations in 2003 to 7 sites currently with 3 sites located outside Metro Manila.

In their recent advertisement, they said 90% of their current leaders (managers, supervisors and supports groups) have come from agent ranks. Sounds encouraging for those who look for career advancement. Those who stay longer get a bigger chance for leadership opportunities.

TESDA Approved Programs

Here is the list of available TESDA registered programs and short courses offered in “eTelecare Global Solutions Makati City” in the City of Makati.

List of Tesda Courses Offered / Registered Programs

Course Authorized Duration
Finishing Course for Call Center Agents 100 hours
Finishing Course for Call Center Agents NC II 101 hours

Basic Requirements for TESDA Courses:

  • At least 18 years of age
  • At least High School Graduate
  • Copy of NSO Birth Certificate
  • With good moral character
  • Undergone a pre-training assessment
  • Can communicate both orally and in written form

Training Fees and Schedule

The cost of training and tuition fees may vary depending upon the specific course of interest and the school offering the training. Training centers also may have slightly different syllabus to teach to students in a class.

For inquiries, tuition fees, enrollment procedures, class schedule and other concern, it would be better that you visit their school/training center and inquire for other documents they may need.

Location and Contact Information

For further information, please contact the school directly at telephone number (032) 411-9010. You can also visit eTelecare Global Solutions Makati City. The assessment center is located at 15/F PBCom Tower 6795 Ayala Avenue, Makati City, Philippines.


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