CONTACT TRACING LEVEL II COURSE MODULE

TESDA TRAINING REGULATIONS FOR CONTACT TRACING LEVEL II

The TESDA Course in CONTACT TRACING LEVEL II consists of competencies that a person must achieve to conduct case investigation and contact identification, conduct profiling of contacts and follow-up, conduct referral to health facility, quarantine facility, and other relevant agencies, conduct health education programs, perform data recording and reporting and conduct monitoring and surveillance.

A student who has achieved this TESDA Course in CONTACT TRACING LEVEL II is competent to be:

• Contact Tracer (Local Government Unit: Province/ City/ Municipality/Barangay)

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in these course qualifications should possess the following requirements:

• Completed at least 10 years basic education or Holder of alternative learning systems (ALS) certificate of completion with grade 10 equivalent
• Basic communication skills

CONTACT TRACING LEVEL II – TRAINING AND REGULATION MODULE

Course Title: CONTACT TRACING LEVEL II
Level: NC II

COMPETENCIES REQUIRED IN CONTACT TRACING LEVEL II

This units of competency comprising this qualification include Basic, Common, and Core Competencies.

To obtain this TESDA course in CONTACT TRACING LEVEL II, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (Hours)
HHC532301	Conduct case investigation and contact identification
HHC532302	Conduct profiling of contacts and follow-up
HHC532303	Conduct referral to health facility, quarantine facility and other relevant agencies
HHC532304	Conduct health education programs
HHC532305	Perform data recording and reporting
HHC532306	Conduct monitoring and surveillance
UNIT CODE	COMMON COMPETENCIES (Hours)
HHC532201	Implement and monitor infection control policies and procedures
HHC532202	Respond effectively to difficult/challenging behavior
HHC532203	Apply basic first aid
HHC532204	Maintain high standard of patient / client services
UNIT CODE	BASIC COMPETENCIES (Hours)
400311210	Participate in workplace communication
400311211	Work in a team environment
400311212	Solve/address general workplace problems
400311213	Develop career and life decisions
400311214	Contribute to workplace innovation
400311215	Present relevant information
400311216	Practice occupational safety and health policies and procedures
400311217	Exercise efficient and effective sustainable practices in the workplace
400311218	Practice entrepreneurial skills in the workplace

These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in CONTACT TRACING LEVEL II.

UNIT OF COMPETENCY : CONDUCT CASE INVESTIGATION AND CONTACT IDENTIFICATION
UNIT CODE : HHC532301

This unit covers the knowledge skills and attitudes required to gather relevant and specific information from the identified suspected, probable and confirmed positive for COVID-19 patient.

1. Plan and prepare for the conduct of case investigation
   • Patient’s personal information is checked and verified in accordance with established standards and procedures
   • Location of the interview is identified and assessed if conducive for interview
   • Contact tracers members and roles of each member are identified and discussed in accordance with established standards and procedures
   • Prescribed/Standard contact tracing forms are prepared in accordance with established standards and procedures
2. Conduct interview with the patient
   • Rapport and trust are established with the patient and his/her family
   • Patient’s and family’s emotional state is assessed and addressed accordingly
   • Members of the contact tracing team and their roles are discussed to the patient and to his/her family in accordance with established standards and procedures
   • Reason for interview is explained to the patient and to his/her family in accordance with established standards and procedures
   • Open statements are used to start the interview proper in accordance with established standards and procedures. (Reiteration of Opening Spiel/ Statement)
   • Appropriate probing questions are used to elicit more information from the patient and his/her family as appropriate
   • Active listening is demonstrated at all times
   • Case Investigation forms and other forms prescribed are filled out appropriately
3. Close procedure/interview
   • All questions and information gathered are verified and consolidated in accordance with established standards
   • Information gathered is reviewed and validated with the client/ patient
   • Interview was closed politely, positively, and prospectively (reassurance)
4. Evaluate conduct of interview
   • Aims and objectives for the epidemiological interview have been examined if achieved and in accordance with established standards and procedures
   • Epidemiological investigation is reviewed in the light of information obtained during the interview and in accordance with established standards and procedures
   • Interviewing skills developed by evaluating how one performed and set goals for the future
5. Identify close contacts or persons
   • Close contacts are identified in accordance with the Close Contact Line List Form
   • List of close contacts are reviewed and verified with the patient
   • List of all close contacts are reported to the respective epidemiology unit or local authorities

UNIT OF COMPETENCY : CONDUCT PROFILING OF CONTACTS AND FOLLOWUP
UNIT CODE : HHC532302

This unit covers the knowledge skills and attitudes required to conduct profiling of contacts and follow-up.

1. Profile close contacts
   • Collected data are vetted and harmonized in accordance with established standards and procedures (Vetting and harmonization of collected data)
   • Collected data are completed and validated via phone calls or face-to-face interviews
   • Identified close contacts are located in accordance with established standards and procedures
   • Identified close contacts are assessed if symptomatic or asymptomatic in accordance with established standards and procedures
   • Close contacts who are symptomatic or asymptomatic are classified based on standard protocols
2. Conduct follow-up
   • Continuous information is elicited in accordance with established standards and procedures
   • Information is gathered in non-residential areas in accordance with established standards and procedures
   • Coordinate updated information gathered with the BHERT, CESU

UNIT OF COMPETENCY : CONDUCT REFERRAL TO HEALTH FACILITY/ QUARANTINE/OTHER RELEVANT AGENCIES
UNIT CODE : HHC532303

Involves safe transport between and within health facilities, and coordination with the community and primary care facilities for COVID patients needing referral.

1. Observes proper infection prevention control (IPC) protocols
   • Personal Protective Equipment PPE (gown, mask, eye protection, gloves) donned and doffed in accordance with established standards and procedures
   • Proper hand hygiene is performed in accordance with established standards and procedures
   • Patient is assisted to minimize contact with the vehicle and to avoid other unnecessary physical contact
   • Vehicle is kept well ventilated during transport (eg. opening windows to reduce risk of transmission)
   • Driver is advised on proper cleaning and disinfection of vehicle and other tools and equipment with patient contact in accordance with established standards and procedures
2. Coordinate with drivers and health workers on the transport of patient for referral
   • Available resources in the community are identified in accordance with established standards and procedures e.g. vehicles, health workers, hospitals and health facilities, makeshift areas, testing labs & kits, etc.
   • Needed vehicles to pick-up and transport the patient is dispatched/contacted in accordance with established standards and procedures
   • Receiving facility is notified of: estimated time of arrival, patient condition and potential infectious risks
   • Relevant stakeholders in the community are being coordinated as necessary
3. Observes proper referral and transfer protocol
   • Informed consent is secured from the patient and/or family members
   • Family members are informed that they will not be taken alongside the patient and advises them to undergo quarantine and monitoring of symptoms
   • Patient referral forms are accurately filled-out in accordance with established standards and procedures
   • Designated route is recognized and used in accordance with established standards and procedures
   • Health of all staff involved in the transfer and transport is documented in accordance with established standards and procedures
4. Monitor patient’s condition during transport
   • Accurate and timely information is provided to patient and their family in accordance with established standards and procedures
   • Patient’s symptoms is monitored while on transport in accordance with established standards and procedures
   • Primary care management is provided, as necessary
   • A log of referral/transfer is kept in accordance with established standards and procedures
   • Family members are advised on quarantine and monitoring of symptoms in accordance with established standards and procedures

UNIT OF COMPETENCY : CONDUCT HEALTH EDUCATION PROGRAMS
UNIT CODE : HHC532304

This unit of competency covers the basic knowledge, skills and attitudes required to conduct health education of patients during contact tracing.

1. Establish and maintain rapport with the patient
   • Initial contact is made with patient according to contact tracing plan and/or established procedures
   • Courtesy is demonstrated in all communication with patients and team members
   • Interpersonal exchanges are initiated with patient as appropriate
   • Communication is developed and maintained for effective relationship with patients
   • Trust and confidence of patient is consistently generated in all of the relevant work activities that are undertaken
   • Confidentiality and privacy of patient is consistently maintained
   •  Autonomy or patient’s rights and roles in decision- making is respected
2. Assess patient’s health educational needs and readiness to learn.
   • Patient is interviewed to obtain the patient information and find out more about the patient as an individual and what his life is like
   • Patient’s learning needs is assessed in accordance with established standards and procedures
   • Patient’s learning style is determined and matched teaching strategies as closely as possible to the patient’s preferred learning style
   • Information about the patient’s readiness to learn is gathered in accordance with established standards and procedures
3. Plan and implement an individualized teaching plan
   • Learning outcomes you and the patient expect is defined from the teaching-learning process
   • Specific learning objectives using WHO, DOES, WHAT, HOW, and WHEN as guide is developed in accordance with established standards and procedures
   • Decide together with the patient what information will be taught by looking at the information that the patient ‘needs to know’ and what is ‘nice to know’ (Patient information is decided on what to be taught (needs to know) and what not to be taught (nice to know)
   • Simple written instructions is given as necessary
4. Evaluate the patient’s learning progress during and after teaching
   • Patient is asked to restate instructions in his or her own words
   • Patient is asked questions to see whether there are areas of instruction that need reinforcing or reteaching
   • Patient is followed-up including family members as needed to determining how well the patient is performing tasks he or she has been taught

UNIT OF COMPETENCY : PERFORM DATA RECORDING AND REPORTING
UNIT CODE : HHC532305

This unit covers the knowledge, skills and attitude required in contact tracing to record and report relevant information. The unit involves the documentation of information on the activities involving the patient.

1. Demonstrate computer literacy and data/records management
   • Basic Microsoft Office applications are navigated/operated in accordance with established standards and procedures
   • E-mail system is used in accordance with established standards and procedures
   • Basic functions of wwwbrowser to search for necessary information are conducted in accordance with established standards and procedures
   • Data or files are stored, maintained, stored, and easily retrieved data in a hard drive in an organized manner
   • Protocol and confidentiality of records and data are followed at all times
2. Collate records
   • Client’s information is updated in accordance with workplace records system requirements and criteria
   • Documents and records data followed a set of standards
   • Client’s information is summarized based on the workplace records system
   • Protocol and confidentiality of records and data are followed at all times
3. Prepare reports based on workplace record system
   • Reports are prepared in accordance with standard forms
   • Reports are submitted to immediate supervisor in accordance with established standards and procedures
   • Protocol and confidentiality of records and data are followed at all times

UNIT OF COMPETENCY : CONDUCT MONITORING AND SURVEILLANCE
UNIT CODE : HHC532306

This unit covers the knowledge, skills, and attitudes required in contact tracing to conduct monitoring and surveillance of identified close contact of an infected individual.

1. Monitor close contacts of a specific case
   • All contacts’ vital signs are monitored in accordance with established standards and procedures
   • Relevant information are gathered through interview
   • All contacts’ Signs and Symptoms Log Forms are updated regularly
2. Update client’s record
   • Interview conducted in accordance with established standards and procedures
   • Health data information is updated in accordance with established standards and procedures
   • Records are maintained in accordance with documentation process
3. Inform immediate supervisor of specific cases/findings in a timely manner
   • Specific cases are discussed with the supervisor in accordance with documentation process
   • Specific cases are reported promptly in accordance with documentation process

COMMON COMPETENCIES

UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION CONTROL POLICIES AND PROCEDURES
UNIT CODE : HHC532201

This unit is concerned with infection control responsibilities of employees with supervisory accountability to implement and monitor infection control policy and procedures in a specific work unit or team within an organization. This unit does not apply to a role with organization-wide responsibilities for infection control policy and procedure development, implementation or monitoring.

1. Provide information to the work group about the organization’s infection control policies and procedures
   • Relevant information about the organization’s infection control policy and procedures, and applicable industry codes of practice are accurately and clearly explained to the work group
   • Information about identified hazards and the outcomes of infection risk assessments is regularly provided to the work group
   • Opportunity is provided for the work group to seek further information on workplace infection control issues and practices
2. Integrate the organization’s infection control policy and procedure into work practices
   • Therapeutic communication is applied to ensure implementation of infection control policy in the work place
   • Infection control policies and procedures are implemented based on established procedure
   • Employer’s coaching and support ensures the individuals/teams are able to practice infection control procedures
   • Safe work procedures are adopted to reflect appropriate infection control practices in the work place
   • Employees are encouraged to report hazardous and infectious risks and to suggest improvement of infection control procedures
3. Monitor infection control performance and implement improvements in practices
   • Infection control hazardous events are investigated promptly to identify their cause in accordance with organization policy and procedures
   • Work procedures to control infection risks are monitored and reviewed to ensure compliance
   • Training in work procedures is provided as required to ensure maintenance of infection control standards
   • Inadequacies in work procedures and infection control measures are identified, corrected or reported to designated personnel
   • Records of infection control risks and incidents are accurately maintained as required
   • Aggregate infection control information reports are used to identify hazards, to monitor and improve risk control Method and to indicate training needs

UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO DIFFICULT/ CHALLENGING BEHAVIOR
UNIT CODE : HHC532202

This unit of competency covers the knowledge, skills and attitudes to effectively respond to difficult or challenging behaviour of patient / client.

1. Plan responses
   • Responses are planned to instances of difficult or challenging behavior to maximize the availability of other appropriate staff and resources based on established standard practice
   • Specific manifestations of difficult or challenging behavior are identified and strategies appropriate to these behaviors are planned as required based on established procedure
   • Safety of self and others is given priority in responding to difficult or challenging behavior according to institutional policies and procedures
2. Apply response
   • Difficult or challenging behavior is dealt with promptly, firmly and diplomatically in accordance with institutional policies and procedures
   • Communication is used effectively to achieve the desired outcomes in responding to difficult or challenging behavior
   • Appropriate strategies are selected to suit particular instances of difficult or challenging behavior
3. Report and review incidents
   • Incidents are reported and reviewed according to institutional policies and procedures
   • Incidents are reviewed with appropriate staff and suggestions appropriate to area of responsibility are made
   • Advice and assistance are sought from legitimate sources as needed according to agency policies and procedures

UNIT OF COMPETENCY : APPLY BASIC FIRST AID
UNIT CODE : HHC532203

This unit covers the knowledge, skills and attitudes required to provide an initial response where First Aid is required. In this unit it is assumed that the First Aider is working under supervision and / or according to established workplace First Aid procedures and policies.

1. Assess the situation
   • Emergency action principle of First Aid is applied based on established procedure
   • Physical hazards to self and casualty’s health and safety are identified based on established procedure
   • Immediate risks to self and casualty are minimized by controlled in accordance with OHS requirements
   • First Aid kit must be available at all times based on OSH Law and First Aid manual
2. Perform primary survey of the victim
   • Principles of Body Substance Isolation is applied based on standard First Aid procedure
   • Responses and level of consciousness of the victim or casualty are checked based on established standard first aid procedure
   • Potentially life threatening condition is identified and then appropriate treatment is began based on first aid standard procedure
   • Activate medical assistance is applied based on established first aid procedure
   • Basic life support is applied based on established first aid procedure
3. Apply secondary survey of casualty
   • Detailed history of casualty is obtained based on established standard procedure of first aid
   • Physical examination of the casualty is done based on established procedure
   • Vital signs of casualty are obtained based on established standard procedure of first aid
   • Casualty is endorsed to physician or paramedic based on standard procedure of first aid
   • Written incident report is submitted based on standard procedure of company or home facility

UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF CLIENT SERVICES
UNIT CODE : HHC532204

This unit covers the knowledge, skills and attitudes required in the maintenance of high standards of patient / client services.

1. Communicate appropriately with patients / clients
   • Effective communication strategies and techniques are identified and used to achieve best client service outcomes
   • Complaints are responded to in accordance with organizational policy to ensure best service to clients
   • Complaints are dealt with in accordance with established procedures
   • Interpreter services are accessed as required
   • Action is taken to resolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to the appropriate personnel
   • Participation in work team is constructive and collaborative and demonstrates an understanding of own role
2. Establish and maintain good interpersonal relationship with clients
   • Rapport is established to ensure the service is appropriate to and in the best interests of clients
   • Effective listening skills are used to ensure a high level of effective communication and quality of service
   • Client concerns and needs are correctly identified and responded to responsibly and accordingly established procedures and guidelines
   • Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best client service outcomes
3. Act in a respectful manner at all times
   • Respect for differences is positively, actively and consistently demonstrated in all work
   • Confidentiality and privacy of client is maintained
   • Courtesy is demonstrated in all interactions with clients, their visitors, careers and family
   • Assistance with the care of clients with challenging behaviors is provided in accordance with established procedures
   • Techniques are used to manage and minimize aggression
4. Evaluate own work to maintain a high standard of client service
   • Advice and assistance are received or sought from appropriate sources on own performance
   • Own work is adjusted, incorporating recommendations that address performance issues, to maintain the agreed standard of client support

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 400311210

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

1. Obtain and convey workplace information
   • Specific and relevant information is accessed from appropriate sources
   • Effective questioning , active listening and speaking skills are used to gather and convey information
   • Appropriate medium is used to transfer information and ideas
   • Appropriate non- verbal communication is used
   • Appropriate lines of communication with supervisors and colleagues are identified and followed
   • Defined workplace procedures for the location and storage of information are used
   • Personal interaction is carried out clearly and concisely
2. Perform duties following workplace instructions
   • Written notices and instructions are read and interpreted in accordance with organizational guidelines
   • Routine written instruction are followed based on established procedures
   • Feedback is given to workplace supervisor based instructions/ information received
   • Workplace interactions are conducted in a courteous manner
   • Where necessary, clarifications about routine workplace procedures and matters concerning conditions of employment are sought and asked from appropriate sources
   • Meetings outcomes are interpreted and implemented
3. Complete relevant work related documents
   • Range of forms relating to conditions of employment are completed accurately and legibly
   • Workplace data is recorded on standard workplace forms and documents
   • Basic mathematical processes are used for routine calculations
   • Errors in recording information on forms/ documents are identified and properly acted upon
   • Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY: WORK IN TEAM ENVIRONMENT
UNIT CODE : 400311211

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

1. Describe team role and scope
   • The role and objective of the team is identified from available sources of information
   • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources
2. Identify own role and responsibility within team
   • Individual role and responsibilities within the team environment are identified
   • Roles and responsibility of other team members are identified and recognized
   • Reporting relationships within team and external to team are identified
3. Work as a team member
   • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives
   • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context
   • Observed protocols in reporting using standard operating procedures
   • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS
UNIT CODE : 400311212

This unit covers the knowledge, skills and attitudes required to apply problem-solving techniques to determine the origin of problems and plan for their resolution. It also includes addressing procedural problems through documentation, and referral.

1. Identify routine problems
   • Routine problems or procedural problem areas are identified
   • Problems to be investigated are defined and determined
   • Current conditions of the problem are identified and documented
2. Look for solutions to routine problems
   • Potential solutions to problem are identified
   • Recommendations about possible solutions are developed, documented, ranked and presented to appropriate person for decision
3. Recommend solutions to problems
   • Implementation of solutions are planned
   • Evaluation of implemented solutions are planned
   • Recommended solutions are documented and submit to appropriate person for confirmation

UNIT OF COMPETENCY : DEVELOP CAREER AND LIFE DECISIONS
UNIT CODE : 400311213

This unit covers the knowledge, skills, and attitudes in managing one’s emotions, developing reflective practice, and boosting self-confidence and developing self-regulation.

1. Manage one’s emotion
   • Self-management strategies are identified
   • Skills to work independently and to show initiative, to be conscientious, and persevering in the face of setbacks and frustrations are developed
   • Techniques for effectively handling negative emotions and unpleasant situation in the workplace are examined
2. Develop reflective practice
   • Personal strengths and achievements, based on self-assessment strategies and teacher feedback are contemplated
   • Progress when seeking and responding to feedback from teachers to assist them in consolidating strengths, addressing weaknesses and fulfilling their potential are monitored
   • Outcomes of personal and academic challenges by reflecting on previous problem solving and decision making strategies and feedback from peers and teachers are predicted
3. Boost self-confidence and develop self-regulation
   • Efforts for continuous self-improvement are demonstrated
   • Counter-productive tendencies at work are eliminated
   • Positive outlook in life are maintained.

UNIT OF COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION
UNIT CODE : 400311214

This unit covers the knowledge, skills and Attitudes required to make a pro-active and positive contribution to workplace innovation.

1. Identify opportunities to do things better
   • Opportunities for improvement are identified proactively in own area of work.
   • Information are gathered and reviewed which may be relevant to ideas and which might assist in gaining support for idea.
2. Discuss and develop ideas with others
   • People who could provide input to ideas for improvements are identified.
   • Ways of approaching people to begin sharing ideas are selected.
   • Meeting is set with relevant people.
   • Ideas for follow up are review and selected based on feedback.
   • Critical inquiry method is used to discuss and develop ideas with others.
3. Integrate ideas for change in the workplace
   • Critical inquiry method is used to integrate different ideas for change of key people.
   • Summarizing, analyzing and generalizing skills are used to extract salient points in the pool of ideas.
   • Reporting skills are likewise used to communicate results.
   • Current Issues and concerns on the systems, processes and procedures, as well as the need for simple innovative practices are identified.

UNIT OF COMPETENCY : PRESENT RELEVANT INFORMATION
UNIT CODE : 400311215

This unit of covers the knowledge, skills and attitudes required to present data/information appropriately.

1. Gather data/ information
   • Evidence, facts and information are collected
   • Evaluation, terms of reference and conditions are reviewed to determine whether data/information falls within project scope
2. Assess gathered data/ information
   • Validity of data/ information is assessed
   • Analysis techniques are applied to assess data/ information.
   • Trends and anomalies are identified
   • Data analysis techniques and procedures are documented
   • Recommendations are made on areas of possible improvement.
3. Record and present information
   • Studied data/information are recorded.
   • Recommendations are analysed for action to ensure they are compatible with the project’s scope and terms of reference.
   • Interim and final reports are analysed and outcomes are compared to the criteria established at the outset.
   • Findings are presented to stakeholders.

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND HEALTH POLICIES AND PROCEDURES
UNIT CODE : 400311216

This unit covers the knowledge, skills and attitudes required to identify OSH compliance requirements, prepare OSH requirements for compliance, perform tasks in accordance with relevant OSH policies and procedures

1. Identify OSH compliance requirements
   • Relevant OSH requirements, regulations, policies and procedures are identified in accordance with workplace policies and procedures
   • OSH activity non-conformities are conveyed to appropriate personnel
   • OSH preventive and control requirements are identified in accordance with OSH work policies and procedures
2. Prepare OSH requirements for compliance
   • OSH work activity material, tools and equipment requirements are identified in accordance with workplace policies and procedures
   • Required OSH materials, tools and equipment are acquired in accordance with workplace policies and procedures
   • Required OSH materials, tools and equipment are arranged/ placed in accordance with OSH work standards
3. Perform tasks in accordance with relevant OSH policies and procedures
   • Relevant OSH work procedures are identified in accordance with workplace policies and procedures
   • Work Activities are executed in accordance with OSH work standards
   • Non-compliance work activities are reported to appropriate personnel

UNIT OF COMPETENCY : EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE PRACTICES IN THE WORKPLACE
UNIT CODE : 400311217

This unit covers knowledge, skills and attitude to identify the efficiency and effectiveness of resource utilization, determine causes of inefficiency and/or ineffectiveness of resource utilization and Convey inefficient and ineffective environmental practices

1. Identify the efficiency and effectiveness of resource utilization
   • Required resource utilization in the workplace is measured using appropriate techniques
   • Data are recorded in accordance with workplace protocol
   • Recorded data are compared to determine the efficiency and effectiveness of resource utilization according to established environmental work procedures
2. Determine causes of inefficiency and/or ineffectiveness of resource utilization
   • Potential causes of inefficiency and/or ineffectiveness are listed
   • Causes of inefficiency and/or ineffectiveness are identified through deductive reasoning
   • Identified causes of inefficiency and/or ineffectiveness are validated thru established environmental procedures
3. Convey inefficient and ineffective environmental practices
   • Efficiency and effectiveness of resource utilization are reported to appropriate personnel
   • Concerns related resource utilization are discussed with appropriate personnel
   • Feedback on information/ concerns raised are clarified with appropriate personnel

UNIT OF COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN THE WORKPLACE
UNIT CODE : 400311218

This unit covers the outcomes required to apply entrepreneurial workplace best practices and implement cost-effective operations

1. Apply entrepreneurial workplace best practices
   • Good practices relating to workplace operations are observed and selected following workplace policy.
   • Quality procedures and practices are complied with according to workplace requirements.
   • Cost-conscious habits in resource utilization are applied based on industry standards.
2. Communicate entrepreneurial workplace best practices
   • Observed Good practices relating to workplace operations are communicated to appropriate person.
   • Observed quality procedures and practices are communicated to appropriate person
   • Cost-conscious habits in resource utilization are communicated based on industry standards.
3. Implement cost-effective operations
   • Preservation and optimization of workplace resources is implemented in accordance with enterprise policy
   • Judicious use of workplace tools, equipment and materials are observed according to manual and work requirements.
   • Constructive contributions to office operations are made according to enterprise requirements.
   • Ability to work within one’s allotted time and finances is sustained.