CONTACT CENTER SERVICES NC II – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR CONTACT CENTER SERVICES NC II

The TESDA Course in CONTACT CENTER SERVICES NC II consists of competencies that a person must achieve to interact with customers to provide information about products and services. It also covers handling of customer’s complaints, inbound customer service, order taking and inquiry response handling, and outbound telemarketing.

This Qualification is packaged from the competency map of the Information and Communication Technology Industry (Service sector)

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in these course qualifications should possess the following requirements:

  • Must have completed at least 10 yrs. basic education or an ALS certificate of achievement with grade 10 equivalent holder
  • Can communicate in English either oral or written

This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the trainees by the school or training center delivering this TVET program.

A student who has achieved this TESDA Course in CONTACT CENTER SERVICES NC II is competent to be:

  • Inbound/Outbound Contact Center Service Agent, including entry-level positions for:
    • Inbound
    • Sales
    • Customer Service
    • Technical Support
    • IT Helpdesk
    • Outbound
    • Sales
    • Survey
    • Collection

CONTACT CENTER SERVICES NC II – TRAINING AND REGULATION MODULE

Course Title: CONTACT CENTER SERVICES
Level: NC II
Nominal Training Duration :

(Basic Competency) 18 Hours
(Common Competency) 18 Hours
(Core Competency) 108 Hours

Total Duration: 144 Hours

This course is designed to develop the basic and common knowledge, skills, and attitudes of a Contact Center Services Provider in accordance with industry standards. It covers the basic, common and core competencies. Specifically, it includes competencies such as – communicate effectively in English for customer service, demonstrate ability to effectively engage customers and perform customer service delivery processes.

COMPETENCIES REQUIRED IN CONTACT CENTER SERVICES NC II

This units of competency comprising this qualification include Basic, Common, and Core Competencies.

To obtain this TESDA course in CONTACT CENTER SERVICES NC II, all units prescribed for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE CORE COMPETENCIES (108 Hours)
ICT313365 Communicate effectively in English for customer service
ICT313366 Perform customer service delivery processes
ICT313367 Demonstrate ability to effectively engage customers
UNIT CODE COMMON COMPETENCIES (18 Hours)
ICT315202 Apply quality standards
ICT311203 Perform computer operations
UNIT CODE BASIC COMPETENCIES (18 Hours)
500311105 Participate in workplace communication
500311106 Work in a team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures

This section gives the details and contents of the units of competency required in CONTACT CENTER SERVICES NC II. These units of competency are categorized into basic, common and core competencies.

CORE COMPETENCIES

This section gives the details of the contents of the core units of competency required in CONTACT CENTER SERVICES NC II.

UNIT TITLE : COMMUNICATE EFFECTIVELY IN ENGLISH FOR CUSTOMER SERVICE
UNIT CODE : ICT313365

This unit covers the knowledge and skills needed to communicate effectively in English while conducting a customer service delivery process.

  1. Demonstrate an ability to express oneself in a clear and concise manner
    • Proficiency in communication is manifested by expressing oneself effectively
    • 3 C’s of communication is applied to effectively deliver messages, feedback and instruction
  2. Demonstrate an ability to listen and comprehend effectively
    • Listening effectively is demonstrated by being able to appropriately respond to questions and requests
    • Comprehension is demonstrated by being able to respond effectively with awareness of audience and purpose

UNIT TITLE : PERFORM CUSTOMER SERVICE DELIVERY PROCESSES
UNIT CODE : ICT313366

This unit covers the knowledge and skills needed to effectively conduct a customer service delivery process.

  1. Demonstrate an ability to answer or make a call
    • Calls are answered in accordance with enterprise inbound procedures
    • Calls are made in accordance with enterprise outbound procedures
  2. Demonstrate an ability to identify a customer need
    • Customer needs are identified appropriately to avoid irritation
    • Customer concern is clarified or confirmed by paraphrasing
  3. Demonstrate an ability to capture and provide information and/or directions
    • Information from a call is captured and recorded accurately in accordance with prescribed process guidelines
    • Ability to carry out written and verbal instructions is demonstrated accurately in accordance with prescribed process guidelines
    • Ability to direct the customer concerns to the correct department or support group is demonstrated accurately in accordance with prescribed process guidelines

UNIT TITLE : DEMONSTRATE ABILITY TO EFFECTIVELY ENGAGE CUSTOMERS
UNIT CODE : ICT313367

This unit covers the knowledge and skills needed to demonstrate an ability to engage customers.

  1. Demonstrate an ability to empathize with a customer
    • Ability to sense feelings of customer and respond accordingly to acknowledge such feelings is demonstrated
    • Empathy for the customer was demonstrated according to the purpose of the call
  2. Demonstrate an ability to manage difficult conversations
    • Methods and techniques are applied for managing difficult conversations in order to diffuse an upset customer in accordance with prescribed process guidelines
    • Manifestations of stress in conversations are avoided in accordance with prescribed process guidelines

COMMON COMPETENCIES

UNIT TITLE : APPLY QUALITY STANDARDS
UNIT CODE : 506315202

This unit covers the knowledge, skills, attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements.

  1. Assess quality of received materials
    • Work instruction is obtained and work is carried out in accordance with standard operating procedures.
    • Received materials are checked against workplace standards and specifications.
    • Faulty materials related to work are identified and isolated.
    • Faults and any identified causes are recorded and/or reported to the supervisor concerned in accordance with workplace procedures.
    • Faulty materials are replaced in accordance with workplace procedures.
  2. Assess own work
    • Documentation relative to quality within the company is identified and used.
    • Completed work is checked against workplace standards relevant to the task undertaken.
    • Errors are identified and isolated.
    • Information on the quality and other indicators of production performance are recorded in accordance with workplace procedures.
    • In cases of deviations from specific quality standards, causes are documented and reported in accordance with the workplace’ s standards operating procedures.
  3. Engage in quality improvement
    • Process improvement procedures are participated in relative to workplace assignment.
    • Work is carried out in accordance with process improvement procedures.
    • Performance of operation or quality of product of service to ensure customer satisfaction is monitored.

UNIT TITLE : PERFORM COMPUTER OPERATIONS
UNIT CODE : 506311203

This unit covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software.

  1. Plan and prepare for task to be undertaken
    • Requirements of task are determined in accordance with the required output.
    • Appropriate hardware and software are selected according to task assigned and required outcome.
    • Task is planned to ensure that OH & S guidelines and procedures are followed.
    • Client -specific guidelines and procedures are followed.
    • Required data security guidelines are applied in accordance with existing procedures.
  2. Input data into computer
    • Data are entered into the computer using appropriate program/application in accordance with company procedures.
    • Accuracy of information is checked and information is saved in accordance with standard operating procedures.
    • Inputted data is stored in storage media according to requirements.
    • Work is performed within ergonomic guidelines.
  3. Access information using computer
    • Correct program/application is selected based on job requirements.
    • Program/application containing the information required is accessed according to company procedures.
    • Desktop icons are correctly selected, opened and closed for navigation purposes.
    • Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards.
  4. Produce output/ data using computer system
    • Entered data are processed using appropriate software commands.
    • Data are printed out as required using computer hardware /peripheral devices in accordance with standard operating procedures.
    • Files and data are transferred between compatible systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures.
  5. Use basic functions of a www-browser to locate information
    • Information requirements for internet search are established.
    • Browser is launched.
    • Search engine is loaded.
    • Appropriate search criteria/or URL of site is entered.
    • Relevant links are followed to locate required information.
    • Useful pages are bookmarked or printed as required.
  6. Maintain computer equipment and systems
    • Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures.
    • Basic file maintenance procedures are implemented in line with the standards operating procedures.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

  1. Obtain and convey workplace information
    • Specific and relevant information is accessed from appropriate sources
    • Effective questioning, active listening and speaking skills are used together and convey information
    • Appropriate medium is used to transfer information and ideas
    • Appropriate non- verbal communication is used
    • Appropriate lines of communication with supervisors and colleagues are identified and followed
    • Defined workplace procedures for the location and storage of information are used
    • Personal interaction is carried out clearly and concisely
  2. Participate in workplace meetings and discussions
    • Team meetings are at ended on time
    • Own opinions are clear expressed and those of others are listened to without interruption
    • Meeting inputs are consistent with the meeting purpose and established protocols
    • Workplace interactions are conducted in a courteous manner
    • Questions about simple routine workplace procedures and matters concerning working conditions of employment are asked and responded to.
    • Meetings outcomes are interpreted and implemented
  3. Complete relevant work related documents
    • Range of forms relating to conditions of employment are completed accurately and legibly
    • Workplace data is recorded on standard workplace forms and documents
    • Basic mathematical processes are used for routine calculations
    • Errors in recording information on forms/documents are identified and properly acted upon
    • Reporting requirements to supervisor are completed according to organizational guidelines

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

  1. Describe team role and scope
    • The role and objective of the team is identified from available sources of information
    • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources.
  2. Identify own role and responsibility within team
    • Individual role and responsibilities within the team environment are identified.
    • Roles and responsibility of other team members are identified and recognized.
    • Reporting relationships within team and external to team are identified.
  3. Work as a team member
    • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives.
    • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context.
    • Observed protocols in reporting using standard operating procedures.
    • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
UNIT CODE : 500311107

This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.

  1. Integrate personal objectives with organizational goals
    • Personal growth and work plans are pursued towards improving the qualifications set for the profession
    • Intra- and interpersonal relationships is are maintained in the course of managing oneself based on performance evaluation
    • Commitment to the organization and its goal is demonstrated in the performance of duties
  2. Set and meet work priorities
    • Competing demands are prioritized to achieve personal, team and organizational goals and objectives.
    • Resources are utilized efficiently and effectively to manage work priorities and commitments
    • Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
  3. Maintain professional growth and development
    • Trainings and career opportunities are identified and availed of based on job requirements
    • Recognitions are sought/received and demonstrated as proof of career advancement
    • Licenses and/or certifications relevant to job and career are obtained and renewed

UNIT OF COMPETENCY : PRACTICE  OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
UNIT CODE : 500311108

This unit covers the outcomes required to comply with regulatory and organizational requirements for occupational health and safety.

  1. Identify hazards and risks
    • Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures
    • Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures
    • Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures
  2. Evaluate hazards and risks
    • Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
    • Effects of the hazards are determined
    • OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
  3. Control hazards and risks
    • Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently
      followed
    • Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
    • Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
    • Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
  4. Maintain OHS awareness
    • Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
    • OHS personal records are completed and updated in accordance with workplace requirements

DEFINITION OF TERMS

  • GENERAL
    1. Certification – is the process of verifying and validating the competencies of a
    person through assessment
    2. Certificate of Competency (COC) – is a certification issued to individuals who
    pass the assessment for a single unit or cluster of units of competency
    3. Common Competencies – are the skills and knowledge needed by all people
    working in a particular industry
    4. Competency – is the possession and application of knowledge, skills and attitudes
    to perform work activities to the standard expected in the workplace
    5. Competency Assessment – is the process of collecting evidence and making
    judgments on whether competency has been achieved
    6. Competency Standard (CS) – is the industry-determined specification of
    competencies required for effective work performance
    7. Context of Assessment – refers to the place where assessment is to be
    conducted or carried out
    8. Core Competencies – are the specific skills and knowledge needed in a particular
    area of work – industry sector/occupation/job role
    9. Critical aspects of competency – refers to the evidence that is essential for
    successful performance of the unit of competency
    10. Elective Competencies – are the additional skills and knowledge required by the
    individual or enterprise for work
    11. Elements – are the building blocks of a unit of competency. They describe in
    outcome terms the functions that a person perform in the workplace
    12. Evidence Guide – is a component of the unit of competency that defines or
    identifies the evidences required to determine the competence of the individual. It
    provides information on critical aspects of competency, underpinning knowledge,
    underpinning skills, resource implications, assessment method and context of
    assessment
    13. Level – refers to the category of skills and knowledge required to do a job
    14. Method of Assessment – refers to the ways of collecting evidence and when
    evidence should be collected
    15. National Certificate (NC) – is a certification issued to individuals who achieve all
    the required units of competency for a national qualification defined under the
    Training Regulations. NCs are aligned to specific levels within the PTQF
    16. Performance Criteria – are evaluative statements that specify what is to be
    assessed and the required level of performance
    17. Qualification – is a cluster of units of competencies that meets job roles and is
    significant in the workplace. It is also a certification awarded to a person on
    successful completion of a course in recognition of having demonstrated
    competencies in an industry sector
    18. Range of Variables – describes the circumstances or context in which the work is
    to be performed
    19. Recognition of Prior Learning (RPL) – is the acknowledgement of an individual’s
    skills, knowledge and attitudes gained from life and work experiences outside
    registered training programs
    20. Resource Implications – refers to the resources needed for the successful
    performance of the work activity described in the unit of competency. It includes
    work environment and conditions, materials, tools and equipment
    21. Basic Competencies – are the skills and knowledge that everyone needs for work
    22. Training Regulations (TR) – refers to the document promulgated and issued by
    TESDA consisting of competency standards, national qualifications and training
    guidelines for specific sectors/occupations. The TR serves as basis for
    establishment of qualification and certification under the PTQF. It also serves as
    guide for development of competency-based curricula and instructional materials
    including registration of TVET programs offered by TVET providers
    23. Underpinning Knowledge – refers to the competency that involves in applying
    knowledge to perform work activities. It includes specific knowledge that is
    essential to the performance of the competency
    24. Underpinning Skills – refers to the list of the skills needed to achieve the elements
    and performance criteria in the unit of competency. It includes generic and industry
    specific skills
    25. Unit of Competency – is a component of the competency standards stating a
    specific key function or role in a particular job or occupation; it is the smallest
    component of achievement that can be assessed and certified under the PTQF
    SECTOR-SPECIFIC
    1. Browser – a software package that provides the user interface for accessing
    Internet, Intranet and Extranet Web sites.
    2. Computer – a device that has the ability to accept data; internally store and
    execute a program of instructions; perform mathematical, logical, and manipulative
    operations on data; and report the results.
    3. Contact Center – an organization that provides customer interaction services such
    as customer care, technical support and advisory services to other companies for a
    fee. The center also extends outbound customer campaigns such as telemarketing
    and sales.
    4. Data – objective measurements of the attributes (characteristics) of entities such as
    people, places, things, and events.
    5. Documentation – a collection of documents or information.
    6. Ergonomics – the science and technology emphasizing the safety, comfort, and
    ease of use of human-operated machines. The goal of ergonomics is to produce
    systems that are user-friendly: safe, comfortable and easy to use.
    7. Information – data placed in a meaningful and useful context for an end user.
    8. Information and Communication Technology (ICT) – refers to technologies
    associated with the transmission and exchange of data in the form of sound, text,
    visual images, signals or any combination of those forms through the use of digital
    technology. It encompasses such services as telecommunications, posts,
    multimedia, electronic commerce, broadcasting, and information technology.
    9. Knowledge workers – people whose primary work activities include creating,
    using, and distributing information.
    10. Protocol – a set of rules and procedures for the control of communication in a
    communications network.
    11. Software – computer programs and procedures concerned with the operation of an
    information system.
    12. Standards – measures of performance developed to evaluate the progress of a
    system toward its objectives
    13. System – an assembly of methods, procedures, or techniques unified by regulated
    interaction to form an organized whole
    14. Telecommunications – pertaining to the transmission of signals over long
    distances, including not only data communications but also the transmission of
    images and voices using communication technologies.

153 Comments

Add a Comment
  1. MARY ANN PARRILLA

    Meron ba nitong course nato around makati? pwede ba als graduate?

    1. Philippine Call Center Institute Inc.
      3/F Sterling Annex, 2302 Chino Roces Ext., Brgy. Magallanes, Makati City

  2. how to enroll po sa elvinda? san pedro technological institute.

    1. Please contact or visit the training center for more info

  3. We are an ESL Recruiting company for teaching positions in Korea and China but also looking to expand into the middle East at some point. We look for both new teachers and schools .

    ESL Teaching
    Human Resources Firm
    email: eslteachingjobsinasia@gmail.com
    phone: +821034250656
    ESL Teaching Jobs, Busan – South Korea

  4. Meron po pa dto sa cavite

    1. Beatitudes Technological and Theological College-Imus Cavite Inc.
      Anabu I-E, Imus City, Cavite
      (046)454-2067/ 09331891581/ 09205693267

      Datacom Institute of Computer Technology Corporation
      VMI Bldg., General Emilio Aguinaldo Hi-way, Palico I, Imus City, Cavite
      (046) 471-5508

      eSynergy International Inc.
      2F & 3/F Abacast Travel Bldg., Nueno Ave., Imus, Cavite (Beside Metrobank Imus, near Lotus Mall)
      (046) 515-0349/ 471-2683/ Cel no. 09175849627

      HEZEKIAH VOCATIONAL & TECHNOLOGICAL TRAINING INSTITUTE (HVTTI) INC.
      B1 L18 Richmond Subd., Bahayang Pag-asa, Imus City, Cavite
      0917 862 4607 0922 899 1795 0922 895 0368 0998 569 7578

      iExcell School of Communication and Technical Skills, Inc.
      Lot 20 Block 50 SCTS Building Island View St. City Homes Resort Ville Langkaan II 4, City of Dasmariñas, Cavite
      0917 169 7616

      Imus Institute of Science and Technology Inc.
      82 Nueno Ave., Poblacion IV-D, Imus, Cavite
      (046) 471 0821

      Informatics College Cavite, Inc.
      E. Aguinaldo Highway, Tanzang Luma V, Imus, Cavite
      (046)471-2310/ 474-0389

      National College of Science and Technology Institute of Industrial Research and Training – Dasmariñas Cavite Inc.
      Amafel Bldg. Aguinaldo Highway, City of Dasmariñas, Cavite
      (046) 424 3013 / (046) 432 2387

      Nazareth Institute of Alfonso, Inc.
      Brgy. Pajo, Alfonso, Cavite
      0917 683 5793

      OzPhil College of Cavite Inc.
      Blk 43 Lot 1 The Garden Grove, Salitran 4, Dasmariñas, Cavite
      (046) 541-0328

      Protec International Institute Inc.
      Grand Garden Villas, First Cavite Industrial Estate (FCIE) Brgy. Langkaan 1, Dasmariñas City, Cavite
      (046) 402 0845

  5. Meron po ba sa Davao del sur?

    1. Asian Tech-Hub Academy, Inc.
      DCIT Building, F. Torres Street, Barangay 7-A, Davao City

      Holy Child College of Davao, Inc.
      E. Jacinto St., Davao City
      (082) 221-4565/ 221-9616

  6. Tesda Zamboanga City wala parin ba Contact Center NC2 still waiting😊

    1. Please inquire below:

      ASIAN TECH-HUB ACADEMY, INC.
      Mindanao Cluster 1 Building Port Area, Zamboanga City
      0908-821 -7965

      Language Skills Institute – ZCLO
      2nd Floor, LHB II Building, Veterans Avenue, Brgy. Zone 3, Zamboanga City
      (062)990-2959

      Zamboanga City Laiason Office/Language Skills Institute
      2/F LHB Bldg., Veterans Ave., Zamboanga City
      (062)990-2959

    2. Gracie Nicole Linga

      Pwedi po ba yung 2nd year college mag transfer sa tesda?

      1. Please contact or visit the training center for more info

  7. GABRIEL PAGUIPOLAR BALINAS

    meron po ba sa Davao po?

    1. Asian Tech-Hub Academy, Inc.
      DCIT Building, F. Torres Street, Barangay 7-A, Davao City

      Holy Child College of Davao, Inc.
      E. Jacinto St., Davao City
      (082) 221-4565/ 221-9616

  8. Saan po may Contact Center Service at Call Center Agent sa Iriga City at Naga City, Camarines Sur?

    1. ACLC College of Iriga City, Inc.
      2F JASACA Bldg., Highway 1, San Miguel, Iriga City
      (054) 4580400 09988862510

      Cebu Call Center Academy, Inc.
      3rd Floor, L & P Leu Building, Ortega Street, San Miguel, Iriga City
      (032)-412-0111

      WRI Colleges-Rinconada, Inc.
      Highway 1, Alfelor St., San Miguel, Iriga City

      AMA Computer Learning Center (ACLC) of Naga City, Inc.
      4F Naga Land E-mall, Elias Angeles St., Naga City
      472-4988 / 1388

      Global Site for IT Studies, Inc. – Naga
      Simeon Lee Bldg., Abella St., Naga City
      (054) 4787275

      Worldtech Resources Foundation, Inc. – Naga City
      National Highway, Concepcion Grande, Naga City
      (054) 4728729 4728733

  9. Hello po meron po ba near valenzuela free course po ccs nc2?

    1. Please inquire below:

      Aphrodite Training and Assessment Center Inc.
      0721 Navarette St., Arkong Bato, Valenzuela City
      9194994983

      Dynamic Christian School of Technology, Inc.
      No. 84-A to 86-D McArthur Highway, Marulas, Valenzuela City
      293-03-32

      Electron College of Technical Education Corporation
      598 Mc Arthur Highway, Malanday, Valenzuela City
      9230889152

      Innovative Technical Institute Inc.
      Km 16 McArthur Highway, Malanday, Valenzuela City
      206-9807

      Philippine School for Technology Development and Innovation Inc.
      Corner De Leon Street, Purok 1-A Kabatuhan Street Mapulang Lupa Valenzuela City
      (02)750-3718

      Spring Leaf (SL) Technicals: Training and Development Center Inc.
      15-17 Magdula Bldg, MacArthur Highway Marulas Valenzuela City
      966-3674

      St. Peter Velle Technical Training Center, Inc.
      No. 92 P. Mc Arthur Highway, Marulas, Valenzuela City
      366-5576 / 293-9636

      1. i would like to ask po for TMI course within manila or caloocan

  10. Saan po pwede mag aral ng Contact Services sa Cebu?

    1. Cebu Call Center Academy
      #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City
      (032) 341-3220/ 0906-5282855/ 0921-8528404/ (032) 316-3655

      Intellisense Institute Of Technology, INC.
      2F Aspac Bank Building, M.C Briones Ave. High way Mandaue City
      417-2412

      Primetech Skills Institute Inc.
      Vam Building Pio Del Pilar St. Poblacion Danao City Cebu, Philippines
      9476660333

      Rosemont Hills Montessori College, Inc.
      Deca Homes, Sabang, Danao City, Cebu, Philippines, 6004
      0943-688-6789/0922-868-7314 / (032) 383-2392/517-3278

  11. Catherine Oñate Fernandez

    Pwede po bang magtake ang grade 10 and 11 kong anak dito? Meron po ba center na malapit sa Paco, Manila?

    1. Please inquire below:

      ACLC College of Manila, Inc.
      Sampaloc Manila 2355 Legarda corner Manrique Sts. Barangay 416 Sampaloc, City of Manila
      373-3901 loc 8283 / 09175075807 / 09228561278 / 09214658058

      I-Tech Training Center 2021 Inc.
      Room 201 2nd Floor ARM Bldg. 92 M. Almeda St. Brgy. San Roque Pateros, Metro Manila
      0969-0498281

      Industrial Advancement Academy of the Philippines, Inc.
      G/F, 708 Victoria Avenue corner Escuela St. Intramuros, Manila
      241-2598

      Informatics College – Manila, Inc.
      Ground to 4th Floor BDO C.M. Recto-San Sebastian Branch Building, 2070 C.M. Recto Avenue, Quiapo, Manila
      488-3033/ 488-3358

      LFS Training and Assessment Center Inc.
      401, 402, 403 4/F 507 Trina Place Bldg., R. Salas St., Corner Adriatico and A. Mabini St., Brgy. 668, Ermita, Manila
      7117-5218

      Philippine Christian University Corporation
      No. 1648 Taft Avenue corner Pedro Gil Street, Malate Manila
      526-2261 to 64

      SEA Gem Training and Assessment Center, Inc.
      Grd. Flr. Marbella II Bldg. 2071 Roxas Blvd. Brgy. 701, Malate, Manila
      252-1192

      Springboard Career Academy, Inc.
      Unit 2-A, 1191 Maria Orosa Street, Manila
      624-5286

      Techvoc Skills, Inc.
      1789 Dimasalang Street Sta. Cruz, Manila
      712-2381

  12. Kahit Po ba grade 11 Ang natapos ay tanggap parin kumuha Ng contact center service nc ii?
    At saan Po ba Dito sa antipolo or mga kalapit na lugar Ang may libreng tesda training? Ty

    1. Teksquad Institute of Information Technology, Inc.
      3/F Gatsby Bldg. M.L. Quezon St., Brgy. San Roque, Antipolo City
      330-7785

      Victory Elijah Christian College Inc.
      L10 B32 Rose St., Lourdes Subd., Mambugan, Antipolo City, Rizal
      (02)470-1639/ 7989/ 1639

      World Citi College-Antipolo, Inc.
      156 M.L. Quezon Avenue, Antipolo City
      8696-5368 / 09175968559

  13. Zykie Raizza Bucatcat

    Hello meron b sa pampanga?

    1. Asian Institute of Science and Technology – Central Inc. – Mabalacat
      AISAT Bldg., McArthur Highway, Dau, Mabalacat
      (045)892-4058 to 59/ 624-083

      Divine Grace Colleges of Pampanga, Inc.
      5JC Building Brgy. Mauaque and Sapang Biabas, Mabalacat City, Pampanga

      Global Experts School of Science and Technology Inc.
      T&M 1 Bldg., San Agustin, City of San Fernando, Pampanga
      (045)455-1742

  14. Meron po ba ccs sa langkaan 2, dasma cavite?

    1. Protec International Institute Inc.
      Contact Center Services NC II
      Grand Garden Villas, First Cavite Industrial Estate (FCIE) Brgy. Langkaan 1, Dasmariñas City, Cavite
      (046) 402 0845

  15. Good Day. San po pwd maka enroll ng Contact Center SErvices dito po sa Muntinlupa? Thankyou

    1. Informatics College – Northgate, Inc.
      Indo-China Drive, Northgate Cyberzone, Filinvest Corporate Plaza, Muntinlupa City
      772-24-72/74/76

      1. hello po, meron po sa isabela?

        1. Not available

  16. Meron po ba ccs sa taytay?

    1. Michigan English Assessments Inc.
      Blk 9 Lot 4 Drive, Golden City, Bgy. Dolores,Taytay, Rizal
      9473911724

  17. Angelica Margallo

    May school po ba nag offer Ng ccs sa Laguna?

    1. Advent Caregiver School Inc.
      142 Manabat St., Brgy San Antonio, Biñan City, Laguna
      049-4113655 / 511-8318

      Citi Global College Inc.
      #13 J.P. Rizal St., Poblacion Dos, Bayan Walk Arcade, Cabuyao City, Laguna
      832-1914

      Colegio de San Pedro
      Pacita Complex Subdivision, San Pedro, Laguna
      8-847-5543 / 8-7780747

      Computer Site Institute, Inc.
      #15 Sto. Niño, San Pedro, Laguna
      (02) 8847-6151 / 0942-422-0165

      East and West Center for Excellence in Training Corp.
      229 Rizal St., Brgy. 1, Alaminos, Laguna

      IETI College of Science and Technology, Inc.
      161 Purok 2, Magsaysay Ave., Brgy. Magsaysay, San Pedro, Laguna
      8681502; 8681505

      Jacobo Z. Gonzales Memorial School of Arts and Trades
      Brgy. San Antonio, Biñan, Laguna
      (049) 511-8059 /511-9409

      LFS Training and Assessment Center, Inc.
      National Hi-way, Brgy. Dayap, Calauan, Laguna
      9297939631

      Our Lady of Assumption College of Laguna Inc.
      Villa Olympia, San Vicente, San Pedro, Laguna
      (027) 341-5652 / 09088111143

      Our Lady of Turumba Skills Training and Assessment Center Inc.
      EPC Building, Saint Peter’s Village, Brgy. Tavera, Pakil, Laguna

      Prime Education and Assessment Center Inc.
      EM Arcade 1, Unit 2 E. National Hi Way, Poblacion City of San Pedro, Laguna
      847-5735 ; 847-9582

      San Antonio Skills Development Center Inc.
      National Highway, Balibago, Sta Rosa City, Laguna
      534-4181 to 82 /530-0515 / 09214150825

      San Pedro Technological Institute
      Crismor Ave. Elvinda Village, San Pedro, Laguna
      (02) 868-4975

      Siega Career Training Center Inc.
      No. 151 Annex Bldg., Don Bosco St., Mayapa, Calamba City, Laguna
      545-1831

      TeleCall Institute of Technology Inc.
      Unit 202 Elsol Technology Block 1, Elsol Plaza, Brgy. 2, Cabuyao,Laguna
      0999-229-7582

      TESDA-LLDA Provincial Training Center
      Km 70, Brgy. Bangyas, Calauan, Laguna
      (049)521-7427/ 09173269788 / 09672503885

  18. Hi, may available po ba na school or training center sa north caloocan na nag ooffer ng CCS?

    1. Colegio De San Gabriel Arcangel of Caloocan, Inc.
      Phase 10 Pkg. 6 Blk. 1 Lot 4 Bagong Silang, Caloocan City
      788-3087/ 579-40-11

      EMMANUEL JOHN INSTITUTE OF SCIENCE & TECHNOLOGY, INC.
      237 M. H. del Pilar St., Grace Park, Caloocan City
      85347195

      Experts Technology Assessment and Training Center Inc.
      5th Floor Araneta Square Brgy 76, Monumento Caloocan City
      028 283 8710

      Global Center of Education Management Science and Technology Corp.
      7 Cabatuhan Road Deparo Barangay 168 Caloocan City
      938-9575

      Horizons Institute of Technology Corporation
      No. 1569 Rizal Ave. Cor. 10th Ave. Grace Park West, Barangay 62, Caloocan City
      426-8591

      Horizons International Training and Assessment Center Corporation
      5th Flr. Salazar Bldg. 174 Tolentino St. Grace Park, Caloocan City
      8788-1114

      INFORMATICS COLLEGE CALOOCAN, INC.
      No. 380 Rizal Avenue Extension cor. 11th Avenue, Grace Park, Caloocan City
      365-2361,363-7010, 363-5178

      Trinity Polytechnic College Inc.
      Isagani Campo St., Bankers Village, Barangay 184, Caloocan City
      9198934789

      1. Sa Novaliches, Quezon City or Commonwealth po meron?

        1. WELEARN TRAINING AND ASSESSMENT CENTER FOR LIVELIHOOD DEVELOPMENT INC.
          31 Zabarte Road Brgy. Kaligayahan Novaliches, Quezon City
          8788-7633

  19. Annalen Porciuncula

    San po pwede mgenrol ng contact center services dito sa lipa city batangas? Slamat po

    1. Academia de Lipa City Inc
      Brgy. San Sebastian, Lipa City, Batangas
      (043) 772-0526/ 09175785712

      First In Learning Electronics Training Center Inc.
      T.M. Kalaw St. Brgy. Balintawak, Lipa City, Batangas
      (043) 403-7170 09271773561

      Le Prime Institute of Technology Inc.
      Lot 1070 C-9, J.P. Laurel Highway, Lipa City, Batangas
      (046) 741-1025/ 09338187110

      Provincial Training Center – Lipa
      784 Brgy. Uno, Lipa City, Batangas
      (043)233-0671 / 09152334005

      Rey and Maricar Training and Assessment Center Inc.
      Block 2 Lot 25 St. Matthews Subdivision Banaybanay, Lipa City, Batangas
      0927-393-3161

    2. Good day. May online course po ba for this?

  20. MAILLODIE BRUZA IGNACIO

    Hi po saan pp pwede magenroll around Marikina or pasig po

    1. Global Achievers Technological Institute, Inc.
      2/F EHM Building 1, # 469 Kapt. Venciong St. corner Shoe Avenue, Sta Elena, Marikina City
      736-7377

      World Connectivity Support, Inc.
      3/F SVC Bldg., 36 Lilac St., Concepcion Dos, Marikina City
      84751472

      1. MAILLODIE BRUZA IGNACIO

        May available po ba na Contact Center NC II na course po?

          1. Gud pm, sana Po pwede mag enroll, Contact Servicing center ncII.

            KALIBO AKLAN

          2. Not available in Aklan

      2. hi po, ano pong free it course pa po ang meron sa mga location na sinend nyo po?

        1. Para sa available TESDA course at scholarship program sa inyong lugar, makipag-ugnayan lamang po sila sa TESDA office sa inyo.
          Pwede rin po kayong magregister online sa https://bsrs.tesda.gov.ph/ para makapag-apply sa mga TESDA scholarship programs.
          Magtungo din sa link na ito: https://www.e-tesda.gov.ph/ para makapag-aral ng mga libreng course online.

  21. Good day po saan po pwede mag enroll makati area po?

    1. Philippine Call Center Institute, Inc.
      2nd Floor PLDT Makati Data Center Building, 224 Nicanor Garcia St., Barangay Bel-Air, Makati City

    2. Meron po ba Contact Center Services sa Makati, Taguig and Pasig?

      1. Philippine Call Center Institute, Inc.
        2nd Floor PLDT Makati Data Center Building, 224 Nicanor Garcia St., Barangay Bel-Air, Makati City

        MuntiParLasTaPat District Training and Assessment Center
        Bldg. 9, (Formerly Pinoy Bayanihan Project) TESDA Complex, East Service Road, South Luzon Expressway, Taguig City
        8-886-53-06 / 0965-660-0808

        American TESOL Institute Phil. Inc.
        Mezzanine B 707 Shaw Blvd., Brgy. Kapitolyo, Pasig City
        8291-4881

        College of Arts and Sciences of Asia and the Pacific, Inc.
        L2C 5A Marcos Highway, Santolan, Pasig City
        647-5011/ 497-7929

        E-Global International Communications, Inc.
        Mezzanine A 707 Shaw Blvd., Brgy. Kapitolyo, Pasig City
        584-7200/ 0917-5187073/ O9157098052

        EDULYNX CORPORATION
        Unit C 11th Floor Belvedere Tower 15 San Miguel Ave., Ortigas Center Pasig City
        633-8544

        Mindtech Training & Development Institute, Inc.
        No. 163 Dr. Sixto Avenue, Brgy. Rosario, Pasig City
        719-2089/ 0917-841-4317

        Southern Luzon Technological College Foundation, Inc.
        No. 28 San Lorenzo St., Brgy. Kapitolyo, Pasig City
        09212831289/ 09150610380

        Swiss IT Academy, Inc.
        Unit 2004-A West Tower PSE Center, Exchange Road, Ortigas, Barangay San Antonio, Pasig City
        687-7433

  22. saan po pedeng mag inquire sa antipolo or malapit sa antipolo sa course CCS

    1. Teksquad Institute of Information Technology, Inc.
      3/F Gatsby Bldg. M.L. Quezon St., Brgy. San Roque, Antipolo City
      330-7785

      Victory Elijah Christian College Inc.
      L10 B32 Rose St., Lourdes Subd., Mambugan, Antipolo City, Rizal
      (02)470-1639/ 7989/ 1639

      1. Manila area po or south caloocan

        1. ACLC College of Manila, Inc.
          Sampaloc Manila 2355 Legarda corner Manrique Sts. Barangay 416 Sampaloc, City of Manila
          373-3901 loc 8283 / 09175075807 / 09228561278 / 09214658058

          Industrial Advancement Academy of the Philippines, Inc.
          G/F, 708 Victoria Avenue corner Escuela St. Intramuros, Manila
          241-2598

          Informatics College – Manila, Inc.
          Ground to 4th Floor BDO C.M. Recto-San Sebastian Branch Building, 2070 C.M. Recto Avenue, Quiapo, Manila
          488-3033/ 488-3358

          LFS Training and Assessment Center Inc.
          401, 402, 403 4/F 507 Trina Place Bldg., R. Salas St., Corner Adriatico and A. Mabini St., Brgy. 668, Ermita, Manila
          7117-5218

          Philippine Christian University Corporation
          No. 1648 Taft Avenue corner Pedro Gil Street, Malate Manila
          526-2261 to 64

          Saint Mark Technical Vocational Institute Inc.
          579 Gonzalo Puyat Barangay 303 Santa Cruz, Manila
          757-0405/09367186943

          SEA Gem Training and Assessment Center, Inc.
          Grd. Flr. Marbella II Bldg. 2071 Roxas Blvd. Brgy. 701, Malate, Manila
          252-1192

          Springboard Career Academy, Inc.
          Unit 2-A, 1191 Maria Orosa Street, Manila
          624-5286

          Techvoc Skills, Inc.
          1789 Dimasalang Street, Sta Cruz Manila
          712-2381

          TESDA Manila Training and Assessment Center (TMTAC)
          No. 1314 Mahatma Gandhi St., Paco, Manila
          85168347

          Colegio De San Gabriel Arcangel of Caloocan, Inc.
          Phase 10 Pkg. 6 Blk. 1 Lot 4 Bagong Silang, Caloocan City
          788-3087/ 579-40-11

          EMMANUEL JOHN INSTITUTE OF SCIENCE & TECHNOLOGY, INC.
          237 M. H. del Pilar St., Grace Park, Caloocan City
          85347195

          Experts Technology Assessment and Training Center Inc.
          5th Floor Araneta Square Brgy 76, Monumento Caloocan City
          028 283 8710

          Global Center of Education Management Science and Technology Corp.
          7 Cabatuhan Road Deparo Barangay 168 Caloocan City
          938-9575

          Horizons Institute of Technology Corporation
          No. 1569 Rizal Ave. Cor. 10th Ave. Grace Park West, Barangay 62, Caloocan City
          426-8591

          Horizons International Training and Assessment Center Corporation
          5th Flr. Salazar Bldg. 174 Tolentino St. Grace Park, Caloocan City
          8788-1114

          INFORMATICS COLLEGE CALOOCAN, INC.
          No. 380 Rizal Avenue Extension cor. 11th Avenue, Grace Park, Caloocan City
          365-2361,363-7010, 363-5178

          Trinity Polytechnic College Inc.
          Isagani Campo St., Bankers Village, Barangay 184, Caloocan City
          9198934789

  23. Good morning,

    Saan po pwede mag-enroll para sa contact center services near Novaliches?

    1. WELEARN TRAINING AND ASSESSMENT CENTER FOR LIVELIHOOD DEVELOPMENT INC.
      31 Zabarte Road Brgy. Kaligayahan Novaliches, Quezon City
      8788-7633

  24. Hi available sa Santa Rosa Laguna po? May fees po ba, if yes hm po? Thanks

    1. Please contact the training center more info:

      San Antonio Skills Development Center Inc.
      National Highway, Balibago, Sta Rosa City, Laguna
      534-4181 to 82 /530-0515 / 09214150825

      1. Saan po pwede mag aral neto. Davao.city po location ko..

        1. Holy Child College of Davao, Inc.
          E. Jacinto St., Davao City
          (082) 221-4565/ 221-9616

    2. Good day. I am interested to enroll. May i know the details?

      1. Depends on your location if this course is available in your area

      2. How about somewhere in la union and ilocos sur po? Thank you

        1. Lyceum De Ylocos, Inc.
          3/F Landmark Bldg., Jose Singson, Brgy. 8, Vigan City
          077-722-4662

  25. Hello po! Would like to ask saan ito available sa Quezon City and Manila po as of this date.

    1. ACLC College of Manila, Inc.
      Sampaloc Manila 2355 Legarda corner Manrique Sts. Barangay 416 Sampaloc, City of Manila
      373-3901 loc 8283 / 09175075807 / 09228561278 / 09214658058

      I-Tech Training Center 2021 Inc.
      Room 201 2nd Floor ARM Bldg. 92 M. Almeda St. Brgy. San Roque Pateros, Metro Manila
      0969-0498281

      Industrial Advancement Academy of the Philippines, Inc.
      G/F, 708 Victoria Avenue corner Escuela St. Intramuros, Manila
      241-2598

      Informatics College – Manila, Inc.
      Ground to 4th Floor BDO C.M. Recto-San Sebastian Branch Building, 2070 C.M. Recto Avenue, Quiapo, Manila
      488-3033/ 488-3358

      LFS Training and Assessment Center Inc.
      401, 402, 403 4/F 507 Trina Place Bldg., R. Salas St., Corner Adriatico and A. Mabini St., Brgy. 668, Ermita, Manila
      7117-5218

      Philippine Christian University Corporation
      No. 1648 Taft Avenue corner Pedro Gil Street, Malate Manila
      526-2261 to 64

      Saint Mark Technical Vocational Institute Inc.
      579 Gonzalo Puyat Barangay 303 Santa Cruz, Manila
      757-0405/09367186943

      SEA Gem Training and Assessment Center, Inc.
      Grd. Flr. Marbella II Bldg. 2071 Roxas Blvd. Brgy. 701, Malate, Manila
      252-1192

      Springboard Career Academy, Inc.
      Unit 2-A, 1191 Ma
      624-5286

      Techvoc Skills, Inc.
      1789 Dimasalang Street, Sta Cruz Manila
      712-2381

      TESDA Manila Training and Assessment Center (TMTAC)
      No. 1314 Mahatma Gandhi St., Paco, Manila
      85168347

      Achievers Skills and Training Center, Inc.
      Forab Building, 121 Kamuning, Quezon City
      0917-1440854

      Amazing Grace Technical Training Institute, Inc.
      No. 74 Cambridge St. Cor. New York St., Brgy. E. Rodriguez, Cubao, Quezon City
      282-5585 /09188031447

      Asian Institute of Science and Technology-Central, Inc.
      Blk. 3, Lot 2 Neapolitan Business Park, Phase 1, Brgy. Greater Lagro, Quezon City
      (02) 376-6404 / 0917-618-8729

      Bagong Henerasyon Foundation, Inc.
      No. 83 Times St., West Triangle, Quezon City
      508-7998

      Bayan Academy for Social Entrepreneurship and Human Resource Development, Inc.
      2/F Cinderella Building, 825 EDSA, Quezon City
      426-5203

      Cane Town Colleges of the Philippines, Inc.
      2nd Floor Rear Ablaza Building, 117 E. Rodriguez St., Avenue, Quezon City
      353-7981

      Center For International Industries Competence Corp.
      4/F 656 Del Monte Ave., Brgy. Talayan, Quezon City
      298-2162

      Central Institute of Technology of Quezon City Inc.
      114 Malakas St. cor. Matulungin, Quezon City
      7757-1194

      Chef Maritime Management Services Training and Assessment Center Corp.
      2nd Floor Primark Town Center, G. Araneta Avenue cor. Quezon Avenue, Quezon City
      09209251510 / 09174468476

      Computer Assisted Learning Philippines Inc.
      27 Calle Industria Street, Barangay Bagumbayan, Quezon City

      ECLARO Academy, Inc.
      No. 7 North Zuzuarregui, Brgy. Holy Spirit, Old Balara, Quezon City
      441-0501

      Gardner College Diliman, Inc.
      Archipelago Building, 29 North Avenue, Bagong Pag-asa Quezon
      926 – 2948 / 0917-848-2948 / 925-5640

      Global Minds Academy of the Philippines, Inc.
      No. 602 G. Araneta Avenue, Barangay Tatalon, Quezon City
      404-3438 to 39

      Mindbank Training and Skills Corporation
      138 Timog Avenue, Barangay Sacred Heart, Quezon City
      263-4819 / 9403202

      Miriam College Foundation,Inc.
      Katipunan Avenue, Loyola Heights, Quezon City
      434-9714

      National Institute for Technical and Vocational Careers, Inc.
      Unit 11, 2nd Floor, Llanar Bldg., Bonny Serrano Ave., cor. 10th Ave., Cubao, Quezon City
      364-4347/ 440-4404

      Quezon City Lingkod Bayan Skills Development Center
      Barangay Fairview Hall Compound, Dahlia Avenue, Quezon City
      7799-9092/ 937-4248

      Sacred Heart Technical & Vocational Assessment Center Inc.
      Quirino Highway corner Zabarte Road, Bgy. Kaligayahan Quezon City
      939-1712 / 939-2154

      Simplicity Academy Inc.
      Simplicity Fairview Building, Lot 11 Block 2, Benevento Ave., Greater Lagro, Quezon City
      0917-5929949

      SLDM Colleges of Quezon City, Inc.
      B1 L1 Salvador Ave. cor., Quirino Highway, Jordan Plains Subd., Quezon City
      8552-6398 / 8370-3524

      St. Peter Velle Technical Training Center, Inc.
      No. 919 Aurora Blvd., Cubao, Quezon City
      4441939/ 738-7442

      WELEARN TRAINING AND ASSESSMENT CENTER FOR LIVELIHOOD DEVELOPMENT INC.
      31 Zabarte Road Brgy. Kaligayahan Novaliches, Quezon City
      8788-7633

  26. Valenzuela City or Quezon City po na training centers?

    1. Aphrodite Training and Assessment Center Inc.
      0721 Navarette St., Arkong Bato, Valenzuela City
      9194994983

      Dynamic Christian School of Technology, Inc.
      No. 84-A to 86-D McAthur Highway, Marulas, Valenzuela City
      293-03-32

      Electron College of Technical Education Corporation
      598 Mc Arthur Highway, Malanday, Valenzuela City
      9230889152

      Innovative Technical Institute Inc.
      Km 16 Mc Arthur Highway Malanday, Valenzuela City
      206-9807

      Philippine School for Technology Development and Innovation Inc.
      Corner De Leon Street, Purok 1-A Kabatuhan Street Mapulang Lupa Valenzuela City
      (02)750-3718

      Spring Leaf (SL) Technicals: Training and Development Center Inc.
      15-17 Magdula Bldg, MacArthur Highway Marulas Valenzuela City
      966-3674

      St. Peter Velle Technical Training Center, Inc.
      No. 92 P. Mc Arthur Highway, Marulas, Valenzuela City
      366-5576 / 293-9636

  27. Good day po.
    contact center services courses in pampanga, near porac or angeles po sana
    thankyou

    1. Asian Institute of Science and Technology – Central Inc. – Mabalacat
      AISAT Bldg., McArthur Highway, Dau, Mabalacat
      (045)892-4058 to 59/ 624-083

      Global Experts School of Science and Technology Inc.
      T&M 1 Bldg., San Agustin, City of San Fernando, Pampanga
      (045)455-1742

  28. MARIA MARIZ VILLANUEVA LUGUE

    Saan po pwede mag apply from Manila?

    1. ACLC College of Manila, Inc.
      Sampaloc Manila 2355 Legarda corner Manrique Sts. Barangay 416 Sampaloc, City of Manila
      373-3901 loc 8283 / 09175075807 / 09228561278 / 09214658058

      I-Tech Training Center 2021 Inc.
      Room 201 2nd Floor ARM Bldg. 92 M. Almeda St. Brgy. San Roque Pateros, Metro Manila
      0969-0498281

      Industrial Advancement Academy of the Philippines, Inc.
      G/F, 708 Victoria Avenue corner Escuela St. Intramuros, Manila
      241-2598

      Informatics College – Manila, Inc.
      Ground to 4th Floor BDO C.M. Recto-San Sebastian Branch Building, 2070 C.M. Recto Avenue, Quiapo, Manila
      488-3033/ 488-3358

      LFS Training and Assessment Center Inc.
      401, 402, 403 4/F 507 Trina Place Bldg., R. Salas St., Corner Adriatico and A. Mabini St., Brgy. 668, Ermita, Manila
      7117-5218

      Philippine Christian University Corporation
      No. 1648 Taft Avenue corner Pedro Gil Street, Malate Manila
      526-2261 to 64

      Saint Mark Technical Vocational Institute Inc.
      579 Gonzalo Puyat Barangay 303 Santa Cruz, Manila
      757-0405/09367186943

      SEA Gem Training and Assessment Center, Inc.
      Grd. Flr. Marbella II Bldg. 2071 Roxas Blvd. Brgy. 701, Malate, Manila
      252-1192

    2. Contact center services in Albay po meron?Bicol region

      1. Southern Luzon Technological College Foundation, Inc.
        2nd & 3rd Floors, Astillero Bldg., Oro Site, Legazpi City
        (052) 4808939 8201474

      2. nakapag try kana po?

  29. Saan po pwede mag enroll sa antipolo City ,Rizal

    1. Equinox Training Center Inc.
      Palico-Balayan Batangas Road, Antipolo, Sta. Teresita, Batangas
      0927-276-7201/09778061480

      Teksquad Institute of Information Technology, Inc.
      3/F Gatsby Bldg. M.L. Quezon St., Brgy. San Roque, Antipolo City
      330-7785

      Victory Elijah Christian College Inc.
      L1032 Rose St., Lourdes Subd.,Mambugan, Antipolo City, Rizal
      (02)470-1639/ 7989/ 1639

  30. Saan po pwedeng mag-enroll sa Baguio City?

    1. Ridgeview Academy of Baguio Inc.
      No. 38 Queen of Peace Road, Baguio City
      (074) 424-5003

      Syner G Campus: The Learning Hub Technical Center, Inc.
      #2 Roman Ayson Rd., Bokawkan, Baguio City
      (+63)9175020520

  31. Mark Louiegene Narrido

    san po dito sa dasma cavite may tesda for call center

    1. Available only in imus

  32. Saan po pwede mag enroll ng contact center service dito po sa Bulacan?

    1. List of TESDA accredited schools that offer Contact Center Services NC II Course

      AMA Computer Learning Center of Malolos, Bulacan
      Feliza Jazz Bldg, Mac Arthur Highway, Brgy, Sumapang Matanda, Malolos City, Bulacan
      9175426175

      Asian Institute of Science and Technology – Central Inc. – Baliuag
      Victoria Bldg., Plaza Naning, Baliuag, Bulacan
      (044) 766-3040/ 794-6330

      Bulacan Polytechnic College-Malolos
      Bulihan, Malolos, Bulacan
      (044) 662-1853/ 09233742667 Fax: (044)791-30-48

      Colegio de San Gabriel Arcangel, Inc.

      Blk. 13, Lot 26, Area E, Sapang Palay, City of San Jose Del Monte, Bulacan
      (044)760-0397/ 0917-5330670

      Colegio De San Martin Inc.
      Poblacion, Bocaue, Bulacan
      0917-8831353

      Colegio de Sto. Nino Meycauayan Corp
      B3 Nucentro Town, EMA Town Center, El Camino, Camalig, Meycauayan, Bulacan
      09178174793

      Dominic Institute of Science and Technology
      Blk 6, Lot 11, Phase D, Francisco Homes Subd., Brgy. Mulawin, City of San Jose del Monte, Bulacan
      443282199

      Meycauayan Technological Training Center, Inc.
      057 Alarilla St, Bancal, City of Meycauayan, Bulacan
      9321215916

      Overseas Family Circle Princess and Angel Training and Services Center, Inc.
      2nd and 3rd Floor, Quintana Building, Sapang A Partida, Norzagaray, Bulacan
      0995-6511284

      SJDM Cornerstone College
      190 Libis II, Muzon, City of San Jose del Monte, Bulacan
      (044)691-6770/ 09064777238

      Sophia School, Inc.
      159 Abacan Street, Calvario, City of Meycauayan, Bulacan
      (044) 769-6090

      Victory Global Technological College, Inc.
      1119 Purok 3, San Agustin, Hagonoy, Bulacan
      0916-887-9597 / 0922-984-1665

  33. Can I have the list of schools that offers CONTACT CENTER SERVICING NCII in MALATE, MANILA.

    1. Philippine Christian University Corporation
      No. 1648 Taft Avenue corner Pedro Gil Street, Malate Manila
      526-2261 to 64

      SEA Gem Training and Assessment Center, Inc.
      Grd. Flr. Marbella II Bldg. 2071 Roxas Blvd. Brgy. 701, Malate, Manila
      252-1192

  34. Contact center service course near Valenzuela or caloocan po. Thank you po 😊

    1. TESDA accredited schools that offer Contact Center Services NC II in Valenzuela
      Aphrodite Training and Assessment Center Inc.
      0721 Navarette St., Arkong Bato, Valenzuela City
      9194994983

      Dynamic Christian School of Technology, Inc.
      No. 84-A to 86-D McAthur Highway, Marulas, Valenzuela City
      293-03-32

      Electron College of Technical Education Corporation
      598 Mc Arthur Highway, Malanday, Valenzuela City
      09230889152

      Innovative Technical Institute Inc.
      Km 16 Mc Arthur Highway Malanday, Valenzuela City
      206-9807

      Philippine School for Technology Development and Innovation Inc.
      Corner De Leon Street, Purok 1-A Kabatuhan Street Mapulang Lupa Valenzuela City
      (02)750-3718

      Spring Leaf (SL) Technicals: Training and Development Center Inc.
      15-17 Magdula Bldg, MacArthur Highway Marulas Valenzuela City
      966-3674

      St. Peter Velle Technical Training Center, Inc.
      No. 92 P. Mc Arthur Highway, Marulas, Valenzuela City
      366-5576 / 293-9636

  35. Naga city camarines sur merun po ba

    1. AMA Computer Learning Center (ACLC) of Naga City, Inc.
      4F Naga Land E-mall, Elias Angeles St., Naga City
      472-4988 / 1388

      Global Site for IT Studies, Inc. – Naga
      Simeon Lee Bldg., Abella St., Naga City
      (054) 4787275

      Worldtech Resources Foundation, Inc. – Naga City
      National Highway, Concepcion Grande, Naga City
      (054) 4728729 4728733

  36. Meron po ba neto sa bicol?

    1. Saan ka sa Bicol?

  37. maraming salamat po🙇🙇🙇

  38. Saan po may contact services navotas or tondo?

    1. TESDA-NavotaAs Training Institute
      C3 Road corner Virgo Drive, Brgy. NBBS, Kaunlaran, Navotas City
      72176132

      1. Can i use this as a requirement for afsat ?

      2. Good day po, meron po bang tesda around manila po. about sa air-condition po?

        1. Don Bosco Youth Center -Tondo Inc.
          Bo. Magsaysay, Tondo, Manila
          251-5262/251-52-60

          Guzman College of Science and Technology, Inc.
          GCST Bldg., 509 Z. P. De Guzman Street, Quiapo, Manila
          733-9822/ 733-9866

          SEAMAC International Training Institute, Inc.
          867 G Tolentino Street, Sampaloc, Manila
          7362279

          1. maraming salamat po sa pagtugon.🙇🙇 ask ko lang din po, kung face to face po ba ito? at kung meron din po bang mga 2yrs vacational course din po ba? salamat po ulit

          2. Please contact the TESDA accredited schools in your area

          3. Saan po pwede mag apply ng contact center services around makati area po

          4. Philippine Call Center Institute, Inc.
            2nd Floor PLDT Makati Data Center Building, 224 Nicanor Garcia St., Barangay Bel-Air, Makati City

      3. what is the qualifications? at meron po bang dapat bayaran? thank you

        1. Please contact the training center in your area if this course is available

  39. Where can I find tesda contact services in Navotas?

    1. TESDA-NavotaAs Training Institute
      C3 Road corner Virgo Drive, Brgy. NBBS, Kaunlaran, Navotas City
      72176132

  40. Emille jane Espina

    Hello saan po may contact services sa Baliuag Bulacan?

    1. Asian Institute of Science and Technology – Central Inc. – Baliuag
      Contact Center Services NC II
      Victoria Bldg., Plaza Naning, Baliuag, Bulacan
      (044) 766-3040/ 794-6330

  41. Tesda accredited school for contact services in rizal?

    1. (S.J.B) Saint John Bosco I.A.S Inc.
      Alirey Building, Along Baytown Road, Brgy. San Isidro, Angono, Rizal
      8616-2523

      Incomtec Philippines Inc.
      No. 2 Santol St. cor. Ortigas Ave., Ext. San Juan, Cainta, Rizal
      658-7920

      Michigan English Assessments Inc.
      Blk 9 Lot 4 Drive, Golden City, Bgy. Dolores,Taytay, Rizal
      9473911724

      Teksquad Institute of Information Technology, Inc.
      3/F Gatsby Bldg. M.L. Quezon St., Brgy. San Roque, Antipolo City
      330-7785

      Victory Elijah Christian College Inc.
      L1032 Rose St., Lourdes Subd.,Mambugan, Antipolo City, Rizal
      (02)470-1639/ 7989/ 1639

      1. Hello po, how about sa cebu po?accredited school for contact center services?

        1. Cebu Call Center Academy
          #79 VEG Bldg., Gen. Maxilom Avenue, Cebu City
          (032) 341-3220/ 0906-5282855/ 0921-8528404/ (032) 316-3655

          Intellisense Itstitute Of Technology, INC.
          2F Aspac Bank Building, M.C Briones Ave. High way Mandaue City
          417-2412

          Primetech Skills Institute Inc.
          Vam Building Pio Del Pilar St. Poblacion Danao City Cebu, Philippines
          09476660333

          Rosemont Hills Montessori College, Inc.
          Deca Homes, Sabang, Danao City, Cebu, Philippines, 6004
          0943-688-6789/0922-868-7314 / (032) 383-2392/517-3278

  42. Call center program in imus or bacoor cavite available?

    1. TESDA accredited schools in Imus that offer Contact Center Services NC II course

      Beatitudes Technological and Theological College-Imus Cavite Inc.
      Anabu I-E, Imus City, Cavite
      (046)454-2067/ 09331891581/ 09205693267

      Datacom Institute of Computer Technology Corporation
      VMI Bldg., General Emilio Aguinaldo Hi-way, Palico I, Imus City, Cavite
      (046) 471-5508

      eSynergy International Inc.
      2F & 3/F Abacast Travel Bldg., Nueno Ave., Imus, Cavite (Beside Metrobank Imus, near Lotus Mall)
      (046) 515-0349/ 471-2683/ Cel no. 09175849627

      Hezekiah Vocational & Technological Training Institute (HVTTI) Inc.
      B1 L18 Richmond Subd., Bahayang Pag-asa, Imus City, Cavite
      0917 862 4607/ 0922 899 1795/ 0922 895 0368 / 0998 569 7578

      Imus Institute of Science and Technology Inc.
      82 Nueno Ave., Poblacion IV-D, Imus, Cavite
      (046) 471 0821

      Informatics College Cavite, Inc.
      E. Aguinaldo Highway, Tanzang Luma V, Imus, Cavite
      (046)471-2310/ 474-0389

  43. Beatrix F Castillote

    Hi do you have a list of accredited training centers here in Iloilo for this course? Thank you

    1. List of TESDA accredited schools for Contact Center Services NC II course in Iloilo

      iXL Solutions Philippines, Inc.
      G/F GST Corporate Center, Quezon St., Iloilo City

      Philippine Call Center Institute, Inc.-Iloilo
      2nd Floor, Unit 204, Perpetual Succor Building, #38 San Agustin St., Iloilo City

      RRLS Information and Communication Technology Academy, Inc.
      2/F JBLF Bldg., M.H. del Pilar St., Molo, Iloilo City

  44. Tarie Mae Andico Lique

    Anong avail na tesda school sa bulacan contact services po sana yung free

    1. Para sa available TESDA course at scholarship program sa inyong lugar, makipag-ugnayan lamang po sila sa TESDA office sa inyo.
      Pwede rin po kayong magregister online sa https://bsrs.tesda.gov.ph/ para makapag-apply sa mga TESDA scholarship programs.
      Magtungo din sa link na ito: https://www.e-tesda.gov.ph/ para makapag-aral ng mga libreng course online.

  45. Jacklyn E. Flores

    Good am po ask ko lang po if may tesda pa po na open here at caloocan city po south area po salamat po Contact Services NCII yung fres lang po sana?😊

    1. List of TESDA Accredited Schools that offer Contact Center Services NC II in Caloocan City

  46. Lilia Mea Pardillo Adarlo

    Hi po, I worked in a call center for 5 years na po but I want to acquire the contact center services certificate can I have the assessment nalang po? If so where can I have the assessment? Thank you.

    1. Where is your location?

      1. Region VIII Po Biliran Province. Thank you po for responding.

        1. This course is not available in Biliran

          1. How about in Tacloban City?

          2. TESDA Accredited Schools for Contact Center Services NC II in Tacloban City

            E-Tech Global Training Academy Inc.
            Unit 314 & 319 Dynasty Square P. Zamora Street, Tacloban City

            Leyte Communications Training Center, Inc.
            Rm 304 3rd Floor, F. Mendoza Complex, 141 Sto. Niño Street, Tacloban City

            Uptitude Training Corp. – Tacloban Branch
            3rd Floor, Cordeta Bldg., Zamora Corner Del Pilar Streets, Tacloban City

          3. Thank you po. Last question po if ever naka work na sa call center possible po ba sa mga centers na yan mag pa assess nlang to get an certificate?

  47. Hello any near school for free caregiving course near cavite area or laguna area? and also for Contact Center Services NCII near cavite or laguna area?

    1. List of TESDA accredited Schools that offer Contact Center Services NC II courses in Cavite

    2. GLAYS ABONADOR FRANCISCO

      Gusto kopo mag enroll ng contact center . Pero online course lang po Sana Kasi nasa abroad pa po ako Ngayon. Saan po pwede ? Thank u po sa sagot

  48. Ma. Nessa Joy Chavez

    Hello po,
    Yung mga courses available po sa Binangonan hindi available ang Contact Center Services, allowed po ba ako na mag follow sa ibang location like Taytay, Rizal po?

    1. Michigan English Assessments Inc.
      Contact Center Services NC II
      Address: Blk 9 Lot 4 Drive, Golden City, Bgy. Dolores,Taytay, Rizal
      Contact: 9473911724

  49. LIEZL GUMIRAN GENILBA

    I want to enroll in this course,how can i enroll and where?Thank you

    1. Para sa available TESDA courses at scholarship program sa inyong lugar, pwede po kayong tumawag sa TESDA office sa inyo.

      Pwede rin po kayong magregister online sa https://t2mis.tesda.gov.ph/Barangay para makapag-apply sa mga TESDA scholarship programs.

      Magtungo din sa link na ito: https://www.e-tesda.gov.ph/ para makapag-aral ng mga libreng course online. Thank you!

      1. john marcfer dela Cruz

        saan po meron free TESDA course ng CALL CENTER AGENT TRAINING sa bulacan

        1. List of Tesda Accredited Training Centers that offer Contact Center Services NC II in Bulacan

          • AMA Computer Learning Center of Malolos, Bulacan
          • Asian Institute of Science and Technology – Central Inc. – Baliuag
          • Bulacan Polytechnic College-Malolos
          • Colegio de San Gabriel Arcangel, Inc.
          • Colegio De San Martin Inc.
          • Colegio de Sto. Nino Meycauayan Corp
          • Dominic Institute of Science and Technology
          • Emikeder Center for Technology and Innovation, Inc.
          • Meycauayan Technological Training Center, Inc.
          • Overseas Family Circle Princess and Angel Training and Services Center, Inc.
          • SJDM Cornerstone College
          • Victory Global Technological College, Inc.
          1. i already made an inquiries to those school names, and they only said that they are waiting for TESDA TO GIVE THEM A VOUCHER FOR THE SAID COURSE BUT THEY DON’T KNOW IT WHEN.
            SOME OF SCHOOLS ARE DOESN’T HAVE AN A MULTIPLE ACTIVE CELLULAR PHONE NUMBERS TO CALL IN NOR MOST OF THEM ARE USING LANDLINE PHONE NUMBERS WHICH IS DIFFICULT FOR STUDENT/S TO GET IN TOUCH WITH THEM. ITS BECAUSE NOWADAYS USING LANDLINE PHONE CALLS ARE NO LONGER EXISTING FOR COMMUNICATIONS FOR AN INDIVIDUAL PERSON.

          2. SUGGESTION:
            MAKE IT A MANDATORY FOR ALL APPROVED TESDA LEARNING FACILITATOR TO PROVIDE AT LEAST THREE (3) ACTIVE CELLULAR PHONE NUMBERS FOR DIFFERENT TELCOMUNICATION SUCH AS SMART,GLOBE,DITO SIMCARD TELCOMPANIES.

            The reason behind this problem are;
            1) most of people today are limited to transportation access made by pandemic.
            2) time saving.
            3) more way cheaper rather than going to those school just to make an inquiries.money wise.
            4) it’s the easiest way of contacting each and every one.
            5) less crowd, less COVID-19 exposure.

            THIS SMALL ACT MAY BRING OUR LIFE MORE WAY EASIER AND MORE WAY BETTER.
            Thanks, God bless Pilipinas

      2. Saan po pwede mag enroll near antipolo city? Thank you!

        1. Teksquad Institute of Information Technology, Inc.
          3/F Gatsby Bldg. M.L. Quezon St., Brgy. San Roque, Antipolo City
          330-7785

          Victory Elijah Christian College Inc.
          L1032 Rose St., Lourdes Subd.,Mambugan, Antipolo City, Rizal
          (02)470-1639/ 7989/ 1639

  50. How to avail this po?

    1. Please inquire to the nearest TESDA school in your area

      1. CHRISTIAN DELOS REYES

        SAAN PO MAY CALL CENTER AGENT SCHOOL DITO PO SA MALABON SALAMAT PO

        1. De La Salle Araneta University, Inc
          Salvador Araneta Campus, Victoneta Avenue Malabon City
          330-9128 loc 130

          St. Michael Arcangel Technological Institute, Inc.
          30 M. Santos St., Santulan, Malabon City
          0927-8551680

    2. Meron po bah contact center service course sa ozamiz city

      1. Not available

Leave a Reply to Nica Cancel reply

Your email address will not be published. Required fields are marked *