CAREGIVING NC II TESDA Course

CAREGIVING NC II National Certificate II (TESDA Course)

The CAREGIVING NC II Qualification consists of competencies that a person must achieve to provide care and support to infants/toddlers, provide care and support to children, foster social, intellectual, creative and emotional development of children, foster the physical development of children, provide care and support to elderly, provide care and support to people with special needs, maintain healthy and safe environment, respond to emergency, clean living room, dining room, bedrooms, toilet and bathroom, wash and iron clothes, linen, fabric, prepare hot and cold meals.

A person who has achieved this qualification is competent to be:

  • Caregiver of an infant / toddler
  • Caregiver of a child
  • Caregiver of an elderly
  • Caregiver of people with special needs

CAREGIVING NC II COURSE QUALIFICATION

Course Title: CAREGIVING
Level: NC II
Nominal Training Duration : 786 Hours

This course is designed to enhance the knowledge, skills and attitudes of Caregivers in accordance with industry standards. It covers basic, common and core competencies in NC II.

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to enroll in this course should possess the following requirements.

  • can communicate both in oral and written;
  • physically and mentally fit;
  • with good moral character; and
  • can perform basic mathematical computation

COMPETENCIES REQUIRED IN CAREGIVING NC II

This units of competency comprising this qualification include the following:

UNIT CODE CORE COMPETENCIES (750 Hours)
HCS323301 Provide care and support to infants/toddlers
HCS323302 Provide care and support to children
HCS323303 Foster social, intellectual, creative and emotional development of children
HCS323304 Foster the physical development of children
HCS323305 Provide care and support to elderly
HCS323306 Provide care and support to people with special needs
HCS323307 Maintain healthy and safe environment
HCS323308 Respond to emergency
HCS323309 Clean living room, dining room, bedrooms, toilet and bathroom
HCS323310 Wash and iron clothes, linen and fabric
HCS323311 Prepare hot and cold meals
UNIT CODE BASIC COMPETENCIES (18 Hours)
500311105 Participate in workplace communication
500311106 Work in a team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures
UNIT CODE COMMON COMPETENCIES (18 Hours)
HCS323201 Implement and monitor infection control policies and procedures
HCS323202 Respond effectively to difficult/challenging behavior
HCS323203 Apply basic first aid
HCS323204 Maintain high standard of patient services

CORE COMPETENCIES (750 Hours)

Core competency units in CAREGIVING NC II Qualifications

PROVIDE CARE AND SUPPORT TO INFANTS AND TODDLERS (HCS323301) – This unit covers the knowledge, skills and  attitudes required to provide care and support to infants and toddlers ages from birth to three years.

  1. Comfort infants and toddlers
    • Tools and equipment are prepared according to the need of the infant/toddler.
    • Distressed infants and toddlers are responded to based on appropriate methods, activity and non-verbal cues.
    • Infants and toddlers are picked up and cuddled according to procedure.
  2. Bathe and dress infants and toddlers
    • Infants and toddlers’ vital signs are checked based on procedure.
    • Water quantity and temperature are checked as per requirement.
    • Infants and toddlers are bathed according to procedure.
    • Comforters are made available to infant and toddler when needed.
  3. Feed infants and toddlers
    • Infants and toddlers’ feeding bottles are cleaned and sterilized as needed.
    • Milk formula is prepared as prescribed.
  4. Put infants and toddlers to sleep
    • Infants and toddlers’ crib is prepared based on procedure.
    • Infants and toddlers are put to sleep based on procedure.
  5. Enhance social, physical, intellectual, creative and emotional activities of infants and toddlers
    • Infants and toddlers are exposed to family members, relatives and playmates for communication and interaction purposes.
    • Infants/toddlers are provided with manipulative or creative toys and games as needed.
    • Infants/toddlers are given exercise activities as required.

PROVIDE CARE AND SUPPORT TO CHILDREN (HCS323302) – This unit covers the knowledge, skills and attitudes required to
provide care and support to children between three (3) years old and twelve (12) years old.

  1. Instill personal hygiene practices to children
    • Hygiene practices are explained clearly to children based on established procedures.
    • Personal hygiene procedure is demonstrated to children based on health and safety procedures.
    • Children paraphernalia are maintained based on healthy procedures.
  2. Bathe and dress children
    • Children’s vital signs are checked before bathing based on procedures.
    • Bathing paraphernalia are prepared as per procedure.
    • Bath water quantity and temperature are checked based on health requirements of the child.
    • Children are assisted in dressing up according to prevailing weather condition
    • Children’s preferences and decisions are acknowledged, respected and followed whenever appropriate and possible
    • Children with difficult behavior in bathing are dealt with appropriately as per procedure.
  3. Feed children
    • Nutritional requirements of children are determined according to their developmental stage.
    • Menu is prepared in accordance with children’s nutritional and cultural requirements.
    • Appetizing food and drink are prepared and served sufficiently and appropriately according to the child’s health
      needs and preferences.
    • Children are fed following healthy procedures.

FOSTER THE SOCIAL, INTELLECTUAL, CREATIVE AND EMOTIONAL DEVELOPMENT OF CHILDREN (HCS323303) – This unit covers the knowledge, skills and attitudes required to foster the social, intellectual, creative and emotional development of children from 1-12 years old.

  1. Foster children’s independence and autonomy
    • Opportunities to develop self help skills and independence are provided as needed.
    • Children are given opportunities to make choice in appropriate ways taking into consideration their individual differences.
    • Children are encouraged to accept responsibility for their own actions.
    • Opportunities are created for children to participate in decision making.
  2. Encourage children to express their feelings, ideas and needs
    • Children are encouraged to express their feelings, ideas and needs based on social norm.
    • Children are provided with activities as means of releasing their feelings according to their interests and needs.
    • Children are encouraged to respect each other’s individual needs, abilities and interest.
  3. Stimulate children’s awareness and creativity
    • Children are encouraged to express their imagination and creativity based developmental needs.
    • Children are provided with activities that would support awareness of the range of movements of their own body
      based on developmental needs.
    • Materials and experiences are provided that would stimulate their various senses based on their interests.
    • Experiences that develop and enhance imagination and creativity are provided based on their interests.
  4. Foster children’s self esteem and development of self concept
    • Opportunities are provided for children to experience their individual strengths and needs.
    • Acknowledgement and positive support are given based on child experience negative feeling (frustration, aggression,
      depression, fear and anxiety).
    • Activities that present a challenge within the child’s needs and capabilities are provided based on developmental stage.
    • Individual differences are acknowledged and respected based on child’s development stage.
    • Children’s achievements are acknowledged and appreciated based on preference.
    • Children’s positive self-worth and self esteem are enhanced.

FOSTER PHYSICAL DEVELOPMENT OF CHILDREN (HCS323304) – This unit covers the knowledge, skills and attitudes  required to foster specific physical development of children from 1-12 years old.

  1. Enhance physical activities of children
    • Children are provided with tools and equipment based on physical development needs.
    • Children are given exercise or activities based on needs.
  2. Create opportunities for children to develop a wider range of physical development
    • Children are provided opportunities to develop their physical skills based on development needs.
    • Children are given the opportunities to develop themselves physically in accordance with resources available.
    • Equipment and tools are made available based on needs.
    • Opportunities for physical development are provided based on child’s stage of growth and development.
    • Children are monitored and encouraged to develop healthy sleeping patterns and practices based on physical needs.
  3. Provide experience to support physical development of children
    • Experiences are provided which will develop and enhance physical fitness.
    • Encouragement is given to children to learn to develop habit forming physical activities
    • Ways and means for the child to participate in physical fitness are communicated, modeled and practiced

PROVIDE CARE AND SERVICES TO ELDERLY (HCS323305) – This unit covers the knowledge, skills and attitudes required in
providing support and assistance to maintain quality care for the elderly to meet his/her daily needs including nourishment, mobility, personal hygiene and other support within the plan of care.

  1. Establish and maintain an appropriate relationship with the elderly
    • Self introduction by the caregiver to the elderly client is done based on established procedures.
    • Appropriate attitudes such as confidentiality, privacy, courtesy and respect are adhered to and demonstrated towards the elderly based on established procedures.
    • The elderly’s own interest, rights, freedom and decision making are supported and respected based on established
      procedures.
    • Short interpersonal exchanges with the elderly in establishing, developing and maintaining rapport are encouraged.
  2. Provide appropriate support to the elderly
    • All support is provided to the elderly in accordance with the elderly’s needs, rights, self determination and individual differences.
    • The elderly is encouraged and supported to participate in ceremonial, cultural, educational, recreational, religious, social, and spiritual activities as appropriately planned.
    • Assistance is provided at all times in order to maintain a safe and healthy environment, including minimizing physical dangers and risk of infections based on established procedures.
    • Proper response to situations of risks to health and safety is provided and maintained based on established procedures.
  3. Provide assistance with elderly’s personal care needs
    • Personal preferences are identified in consultation with the elderly and a plan for execution is mapped out based on established procedures.
    • The elderly is supported and encouraged in exercising their rights and personal preferences without compromising their safety and those of others and in accordance with established procedures.
    • Short interpersonal exchanges, clarifying meaning and maintaining interaction to identify the elderly’s preferences are conducted based on established procedures.
    • Time is scheduled to effectively listen to the elderly’s preferences to maximize his/her well being.
  4. Provide assistance with the elderly’s personal care needs
    • The elderly’s personal care needs (aids to daily living) are identified and assistance provided.
    • Specific concerns and difficulties in meeting some personal care needs are identified, clarified and modified with the elderly in order to effectively address such concerns and problem needs.
    • Assistive devices for providing assistance for the elderly are identified and used as appropriate.
    • Organizational policies and practices for reporting are followed as appropriate.
    • The elderly’s self esteem and confidence are enhanced.
    • Provisions for interaction between the elderly and the community are researched and developed.
    • Developmental and progressing personal care needs are identified, acknowledged and provided for as appropriate.
    • Empathy is demonstrated in supporting and caring for the elderly’s feelings of grief and loss.

PROVIDE CARE AND SUPPORT TO PEOPLE WITH SPECIAL NEEDS (HCS323306) – This unit covers the knowledge, skills and attitudes required in providing support and assistance to maintain quality care for people with special needs to be able to enhance their abilities to communicate and be independent; responding to the physical, medical, health and safety, personal care and home maintenance requirements of people with disabilities.

  1. Establish and maintain appropriate relationship with people with special needs
    • All dealings with people with special needs are aimed at generating a trusting relationship which include protecting confidentiality, privacy, individual choices and the right to decision making.
    • Respect for individual differences is demonstrated in all dealings with people with special needs.
    • Support for the interests, rights and decision making of people with special needs is demonstrated in all dealings.
    • People with special needs are actively encouraged and supported to communicate ideas, feelings and preferences.
  2. Provide appropriate support to people with special needs
    • All support to people with special needs are provided in accordance with their needs, rights and self determination.
    • Assistance is provided to people with disabilities according to the employment organization guidelines.
    • Information required by people with special needs are identified and provided.
    • Reactions and limitations regarding differences are recognized and appropriate assistance is sought to ensure that the rights of people with special needs are upheld.
  3. Assist in maintaining well being of people with special needs.
    • People with special needs are provided with support in maintaining a clean, safe and comfortable environment.
    • Situations of risk to health and safety are responded to in accordance with established and approved health and safety procedures.
    • People with special needs are actively encouraged to practice self expression.
    • Rights and responsibilities of people with special needs are discussed with them professionally and in a non-threatening and non-critical ways.
    • Strategies are developed for people with special needs to assert self terms of accomplishments and achievements.

MAINTAIN A HEALTHY AND SAFE ENVIRONMENT (HCS323307) – This unit covers the knowledge, skills and attitudes required to maintain various aspects in home maintenance taking into consideration health and safety environment.

  1. Maintain a clean and hygienic environment
    • Cleaning occurs as an ongoing process as per regulations.
    • Appropriate cleaning agents, tools and equipment are used in accordance with established procedures.
    • Infection control procedures are followed according to established procedures.
    • Ventilation, lighting and heating/cooling are adequately maintained.
    • Personal hygiene/health procedures are adhered to at all times.
    • Beds and beddings are cleaned to conform to health, hygiene and safety requirements as relevant.
  2. Provide a safe environment
    • Organizational policies and procedures on safety are implemented as required.
    • Environment protection policy is implemented.
    • Tools, equipment, toys and games are appropriate to the age of the child.
    • Equipment is selected, checked and maintained to ensure safety.
    • The environment is set up to ensure safety of the client.
    • Area is checked for hazards and risks reduction strategies are implemented
    • Fire exits are kept unobstructed
    • Disposal of waste materials is conducted in a safe and hygienic way
    • Cleaning materials are stored safely
  3. Supervise the safety of clients
    • Clients are supervised in accordance with legal requirements and regulations.
    • Rules for safe play are explained, modeled and implemented.
    • Direct contact with individuals/group is maintained.
    • Potential risks are identified and acted upon to prevent/minimize risks.
    • Hazards and potential hazards in the environment are identified and clients are informed accordingly.
    • Emergencies and evacuation procedures are discussed and practiced with clients.
    • Supervision is used as an opportunity to interact with clients.

RESPOND TO EMERGENCY (HCS323308) – This unit covers the knowledge, skills and attitudes required to respond to emergencies which include various aspects of disease control and prevention and emergency measures that can be administered effectively.

  1. Implement procedures for infection control and prevention
    • Exclusion guidelines for children and others suffering from an infectious condition are followed.
    • Hygiene and health principles are implemented in care practice.
    • Infection control guidelines are followed.
  2. Recognize and respond to signs of potential illness
    • Signs of potential illness are reported.
    • Medical assistance is sought as necessary according to policies and procedures.
    • Clients and relatives are informed as soon as possible.
    • Client is comforted and settled.
  3. Respond to emergencies and accidents
    • The safety of self and others is ensured.
    • Immediate First Aid is provided as required.
    • Strategies to calm, reassure and comfort clients are implemented.
    • Details of emergency are recorded and reported accurately.
    • Information is provided to others according to established policies.
    • Emergencies and accidents are responded to according to the established guidelines and legislative requirements.
  4. Administer medication within guidelines
    • Medication is administered according to organizational policies and legislative requirements.
    • Medication is stored according to requirements.
    • Medication is checked for name, instructions and use by date.
    • All administered medications are documented in accordance with requirements.
  5. Respond to threats and situations of danger
    • Remove client from threat/danger or remove danger/threat from client.
    • The level of immediate danger is assessed and the situation is reported to an appropriate person.
    • Appropriate emergency procedures are implemented to ensure the safety of children and workers.

CLEAN LIVING ROOM, DINING ROOM, BEDROOMS, TOILETS, BATHROOMS AND KITCHEN (HCS323309) – This unit covers the knowledge, skills, and attitudes required to perform home management by providing clean, secure and safe environment.

  1. Clean surfaces and floors
    • Appropriate removal/cleaning equipment, supplies, materials, procedures and techniques are used in accordance with soil and litter types and established procedures.
    • All wastes are removed from surface based on procedures.
    • Suitable maintenance procedures is selected and applied based on identified floor types and surface textures.
    • Cleaning, polishing and sweeping are performed according to standard operating procedures.
    • Cleaning, polishing and sweeping equipment, supplies and materials are used following safety procedures and manufacturer’s specifications.
    • Cleaning/polishing equipment are cleaned after use in accordance with relevant safety procedures and manufacturer’s instructions.
    • All cleaning, polishing, sweeping materials and equipment are stored as per standard operating procedures (SOPs).
    • Routine maintenance is carried out as per SOPs.
  2. Clean furnishing and fixtures
    • Furnishings and fixtures are cleaned in accordance with standard operating procedures.
    • Furniture positioned based on comfort and convenience and room lay out.
    • Equipment is cleaned after use in accordance with relevant safety and manufacturer’s instructions.
    • All cleaning materials and equipment are stored following SOPs.
    • Routine maintenance is carried out or arranged as per standard operating procedures.
  3. Make up beds and cots
    • Mattress is aired, freed from and vacuumed in accordance with SOPs.
    • Soiled linens an pillowcases are replaced in accordance with SOPs.
    • Linens are centered and mitered when replaced as per SOPs.
    • Beds and cots are made-up according to prescribed procedure.
  4. Clean toilet and bathroom
    • Ceilings and walls are cleaned in accordance with standard operating procedures and techniques.
    • Window edges and sills are wiped clean in accordance with standard operating procedures.
    • Bath tub, lavatory and toilet bowls are scrubbed and disinfected in accordance with standard operating procedures
      and techniques.
    • Accessories are washed and cleaned in accordance with standard operating procedures and techniques.

WASH AND IRON CLOTHES, LINEN AND FABRIC (HCS323310) – This unit covers the knowledge, skills and attitudes required  to perform home management by providing clean, safe environment.

  1. Check and sort clothes, linens and fabrics
    • Soiled clothes, linen and fabrics are sorted according to texture, color, size and defects.
    • Sorted items are prioritized according to the cleaning process required ad the urgency of the item.
    • Defective clothing, linen and fabric are sewn/darned using appropriate threads and stitches.
  2. Remove stains
    • Personal protective paraphernalia are worn in accordance with standard operating procedures (SOPs).
    • Stain removing agents and chemicals are used in accordance with manufacturer’s instruction.
    • Stains are treated and removed using correct chemicals or agents.
    • All stain removing agents and chemicals are stored following safety procedures.
  3. Prepare washing equipment and supplies
    • Laundry area is cleaned and made ready at all times.
    • Laundry supplies and materials are prepared and made available at all times.
    • Washing machine is checked and prepared for operation per manual procedures.
  4. Perform laundry
    • Correct laundry method is selected as per SOPs.
    • Clothes, linen and fabric are washed according to the labeling codes and washing instructions.
    • Laundry equipment is used in accordance with manufacturer’s instruction.
    • Clothing, linen and fabric are freed from stain, dirt and unpleasant odor after washing based on procedures.
    • Washed clothes, linen and fabric are sun-dried/machine dried as per instructions.
    • Dried clothes, linen and fabric are freed from unpleasant odor and static cling.
    • Washing area is cleaned in accordance with safety and health procedures.
    • Equipment is cleaned after use in accordance with manufacturer’s instructions.
    • All cleaning materials and equipment are stored following safety procedures.
    • Routine maintenance is carried out or arranged as per standard operating procedures.
  5. Dry clothes, linen and fabric
    • Washed clothes, linen and fabric are dried according to procedures.
    • Drying machine is prepared according to procedure.
    • Dried clothes, linen and fabric are removed when dryer bell rings or stops to prevent wrinkles and to minimize need for ironing.
    • Clothes, linen and fabric are dried without wrinkles according to procedures.
  6. Iron clothes, linens and fabrics
    • Ironing is done in accordance to the standard procedures
    • Ironed clothes, linens and fabrics are folded, placed in a hanger and stored in designated cabinets as per instructions.
    • Ironing equipment and materials are stored in the appropriate area following safety procedures.

PREPARE HOT AND COLD MEALS/FOOD (HCS323311) – This unit covers the knowledge, skills and attitudes in cooking basic
hot food and cold meals. It includes preparation of ingredients, cooking meals and dishes according to recipes, present, prepare cooked dishes/sauces, preparation of appetizers, butter designs, desserts, salads, sandwiches, sauces, dressing garnishes and preparing centers pieces.

  1. Prepare ingredients according to recipes
    • Ingredients are purchased in accordance with purchase list.
    • “Mise en place” is checked as per SOPs.
    • Thawing is prepared according to thawing procedures.
    • Meat are prepared according to procedures and prescribed recipe.
    • Vegetables are prepared according to the manner of preparation.
    • Seafood are prepared according to method of preparation.
  2. Cook meals and dishes according to recipes
    • Soup is cooked as per menu.
    • Vegetable dishes are cooked according to recipe.
    • Meat dishes are cooked according to culinary Method.
    • Poultry and game dishes are cooked according to recipe.
    • Sea food dishes are cooked according to recipe
    • Egg dishes are cooked according to client’s preference
    • Pasta grain and farinaceous dishes are cooked according to recipe
  3. Present cooked dishes
    • Serving portion is standardized.
    • Presentation of cooked dishes are developed and corrected in accordance with SOPs.
    • Food quality is maintained and checked as per SOPs.
    • Time and temperature condition of foods is ensured before serving based on freezing temperature.
  4. Prepare sauces, dressings and garnishes
    • Materials, equipment/utensils are prepared prior to preparation of sauces, dressings and garnishes as per SOPs.
    • Sauces, garnishes, hot and cold dressing are prepared as per SOPs.
  5. Prepare Appetizers
    • D’oeuvres are prepared according to requirement and
      preference of client.
      5.2 Canape’s are prepared according to requirement for
      preference of client.
      5.3 Finger foods are prepared according to requirement or
      preference of client.
  6. Prepare desserts and salads
    • Materials, equipment/utensils used for cooking are prepared as per SOPs.
    • Sherbets, ices and ice cream are prepared in accordance with prescribed procedures.
    • Fruit desserts are prepared as per prescribed procedures.
    • Pastry desserts are prepared as per prescribed procedures.
    • Mousse is prepared as per prescribed procedures.
    • Cold salads and molded salads are prepared as per prescribed procedures.
  7. Prepare sandwiches
    • Hot sandwiches are prepared as per SOPs.
    • Cold dressings are prepared as per SOPs.
    • Hot sauces are prepared as per SOPs.
    • Cold sauces are prepared as per SOPs.
  8. Store excess foods and ingredients
    • Unconsumed food are stored according to procedures.
    • Excess ingredients are stored according to client’s requirement.
    • Proper method of refrigeration and proper storing of dry food is implemented as per SOPs.
    • Wet and dry food ingredients are properly stored as per SOPs.
  9. Convert unconsumed cooked food
    • Unconsumed cooked food is converted/transformed into new dishes as per SOPs.
    • Unconsumed cooked food is store/frozen at temperature of zero degrees and in accordance with SOPs.
    • Packed/wrapped uncooked food are frozen at zero degrees F temperature and in accordance with SOPs.
    • Packed/wrapped food for storage is prepared as per SOPs.
    • Uncooked food is maintained at proper temperature and as per SOPs.

COMMON COMPETENCIES(18 Hours)

Common competency units comprising qualifications in CAREGIVING NC II

IMPLEMENT AND MONITOR INFECTION CONTROL POLICIES AND PROCEDURES (HCS323201) – This unit is concerned with infection control responsibilities of employees with supervisory accountability to implement and monitor infection control policy and procedures in a specific work unit or team within an organization. This unit does not apply to a role with organization-wide responsibilities for infection control policy and procedure development, implementation or monitoring.

  1. Provide information to the work group about the organization’s infection control policies and procedures
    • Relevant information about the organization’s infection control policy and procedures, and applicable industry codes of practice are accurately and clearly explained to the work group.
    • Information about identified hazards and the outcomes of infection risk assessments is regularly provided to the work group.
    • Opportunity is provided for the work group to seek further information on workplace infection control issues and practices.
  2. Integrate the organization’s infection control policy and procedure into work practices
    • Infection control policy and procedures are implemented by supervisor and members of the work group.
    • Liaison is maintained with person responsible for organization wide infection control.
    • The Supervisor’s coaching support ensures that individuals/teams are able to implement infection control
      practices.
    • Work procedures are adopted to reflect appropriate infection control practice.
    • Issues raised through consultation are dealt with and resolved promptly or referred to the appropriate personnel for resolution.
    • Workplace procedures for dealing with infection control risks and hazardous events are implemented whenever necessary.
    • Employees are encouraged to report infection risks and to improve infection control procedures.
  3. Monitor infection control performance and implement improvements in practices
    1. Infection control hazardous events are investigated promptly to identify their cause in accordance with organization policy and procedures.
    2. Work procedures to control infection risks are monitored to ensure compliance.
    3. Work procedures are regularly reviewed and adjusted to ensure improvements in infection control practice.
    4. Supervisor provides feedback to team and individuals on compliance issues, changes in work procedures and infection control outcomes.
    5. Training in work procedures is provided as required to ensure maintenance of infection control standards.
    6. Inadequacies in work procedures and infection control measures are identified, corrected or reported to designated
      personnel.
    7. Records of infection control risks and incidents are accurately maintained as required.
    8. Aggregate infection control information reports are used to identify hazards, to monitor an improve risk control methods and to indicate training needs.

RESPOND EFFECTIVELY TO DIFFICULT/CHALLENGING BEHAVIOR (HCS323202) – This unit covers the knowledge, skills and attitudes to effectively respond to difficult or challenging behavior of patient.

  1. Plan responses
    • Responses are planned to instances of difficult or challenging behavior to maximize the availability of other appropriate staff and resources.
    • Specific manifestations of difficult or challenging behavior are identified and strategies appropriate to these behaviors are planned as required.
    • Safety of self and others is given priority in responding to difficult or challenging behavior according to institutional policies and procedures.
  2. Apply response
    • Difficult or challenging behavior is dealt with promptly, firmly and diplomatically in accordance with institutional policy and procedures.
    • Communication is used effectively to achieve the desired outcomes in responding to difficult or challenging behavior.
    • Appropriate strategies are selected to suit particular instances of difficult or challenging behavior.
  3. Report and review incidents
    • Incidents are reported according to institutional polices and procedures.
    • Incidents are reviewed with appropriate staff and suggestions appropriate to area of responsibility are made.
    • Debriefing mechanisms and other activities are used and participated in.
    • Advice and assistance is sought from legitimate sources when appropriate.

APPLY BASIC FIRST AID (HCS323203) – This unit covers the knowledge, skills and attitudes required to provide an initial response where First Aid is required. In this unit it is assumed that the First Aider is working under supervision and/or according to established workplace First Aid procedures and policies.

  1. Assess the situation
    • Physical hazards to self and casualty’s health and safety are identified.
    • Immediate risks to self and casualty’s occupational health safety (OSH) are minimized by controlling the hazard in accordance with OSH requirements.
    • Casualty’s vital signs and physical condition are assessed in accordance with workplace procedures.
  2. Apply basic first aid techniques
    • First Aid management is provided in accordance with established First Aid procedures.
    • Casualty is reassured in a caring and calm manner and made comfortable using available resources.
    • First Aid assistance is sought from others in a timely manner and as appropriate.
    • Casualty’s condition is monitored and responded to in accordance with effective First Aid principles and workplace procedures.
    • Details of casualty’s physical condition, changes in conditions, management and response are accurately recorded in line with organizational procedures.
    • Casualty management is finalized according to his/her needs and First aid principles.
  3. Communicate details of the incident
    • Appropriate medical assistance is requested using relevant communication media and equipment.
    • Details of casualty’s condition and management activities are accurately conveyed to emergency services/relieving
      personnel.
    • Reports to supervisors are prepared in a timely manner, presenting all relevant facts according to established company procedures.

MAINTAIN HIGH STANDARDS OF PATIENT SERVICES (HCS323204) – This unit covers the knowledge, skills and attitudes required in the maintenance of high standards of patient services.

  1. Communicate appropriately with patients
    • Effective communication strategies and techniques are identified and used to achieve best patient service outcomes.
    • Complaints are responded to in accordance with organizational policy to ensure best service to patients.
    • Complaints are dealt with in accordance with established procedures.
    • Interpreter services are accessed as required.
    • Action is taken to resolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to the appropriate personnel.
    • Participation in work team is constructive and collaborative and demonstrates an understanding of own role.
  2. Establish and maintain good interpersonal relationship with patients
    • Rapport is established to ensure the service is appropriate to and in the best interests of patients.
    • Effective listening skills are used to ensure a high level of effective communication and quality of service.
    • Patient concerns and needs are correctly identified and responded to responsibility and accordingly established
      procedures and guidelines.
    • Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best patient service outcomes.
  3. Act in a respectful manner at all times
    • Respect for differences is positively, actively and consistently demonstrated in all work.
    • Confidentiality and privacy of patients is maintained.
    • Courtesy is demonstrated in all interactions with patients, visitors, carers and family.
    • Assistance with the care of patients with challenging behaviors is provided in accordance with established
      procedures.
    • Techniques are used to manage and minimize aggression.
  4. Evaluate own work to maintain a high standard of patient service
    • Advice and assistance is received or sought from appropriate sources on own performance.
    • Own work is adjusted, incorporating recommendations that address performance issues, to maintain the agreed standard of patient support.

BASIC COMPETENCIES(18 Hours)

Basic competency units qualifications in CAREGIVING NC II

PARTICIPATE IN WORKPLACE COMMUNICATION (500311105) – This unit covers the knowledge, skills and attitudes
required to gather, interpret and convey information in response to workplace requirements..

  1. Obtain and convey workplace information.
    • Specific and relevant information is accessed from appropriate sources
    • Effective questioning, active listening and speaking skills are used to gather and convey information
    • Appropriate medium is used to transfer information and ideas
    • Appropriate non-verbal communication is used
    • Appropriate lines of communication with supervisors and colleagues are identified and followed
    • Defined workplace procedures for the location and storage of information are used
    • Personal interaction is carried out clearly and concisely
  2. Participate in workplace meetings and discussions
    • Team meetings are attended on time
    • Own opinions are clearly expressed and those of others are listened to without interruption
    • Meeting inputs are consistent with the meeting purpose and established protocols
    • Workplace interactions are conducted in a courteous manner
    • Questions about simple routine workplace procedures and matters concerning working conditions of employment are tasked and responded to
    • Meetings outcomes are interpreted and implemented
  3. Complete relevant work related documents.
    • Range of forms relating to conditions of employment are completed accurately and legibly
    • Workplace data are recorded on standard workplace forms and documents
    • Basic mathematical processes are used for routine calculations
    • Errors in recording information on forms/ documents are identified and properly acted upon
    • Reporting requirements to supervisor are completed according to organizational guidelines

WORK IN TEAM ENVIRONMENT (500311106) – This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team..

  1. Describe team role and scope
    • The role and objective of the team is identified from available sources of information
    • Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate  external sources
  2. Identify own role and responsibility within team
    • Individual role and responsibilities within the team environment are identified
    • Roles and responsibility of other team members are identified and recognized
    • Reporting relationships within team and external to team are identified
  3. Work as a team member
    • Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives
    • Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context
    • Observed protocols in reporting using standard operating procedures
    • Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.

PRACTICE CAREER PROFESSIONALISM (500311107) – This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.

  1. Integrate personal objectives with organizational goals.
    • Personal growth and work plans are pursued towards improving the qualifications set for the profession
    • Intra and interpersonal relationships are maintained in the course of managing oneself based on performance
      evaluation
    • Commitment to the organization and its goal is demonstrated in the performance of duties
  2. Set and meet work priorities.
    • Competing demands are prioritized to achieve personal, team and organizational goals and objectives.
    • Resources are utilized efficiently and effectively to manage work priorities and commitments
    • Practices along economic use and maintenance of equipment and facilities are followed as per established procedures
  3. Maintain professional growth and development.
    • Trainings and career opportunities are identified and availed of based on job requirements
    • Recognitions are sought/received and demonstrated as proof of career advancement
    • Licenses and/or certifications relevant to job and career are obtained and renewed

PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES (500311108) – This unit covers the outcomes  required to comply with regulatory and organizational requirements for occupational health and safety.

  1. Identify hazards and risks
    • Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures
    • Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to coworkers, workplace and environment in accordance with organization procedures
    • Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedure
  2. Evaluate hazard and risks
    • Terms of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV)
    • Effects of the hazards are determined
    • OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation
  3. Control hazards and risks
    • Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently followed
    • Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies
    • Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices
    • Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol
  4. Maintain occupational health and safety awareness
    • Emergency-related drills and trainings are participated in as per established organization guidelines and procedures
    • OHS personal records are completed and updated in accordance with workplace requirements

List of Schools that offer TESDA Courses for CAREGIVING NC II


12 Comments

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  1. Avatar

    How much tuition fee of caregiving/caregiver course in SOGOD SOUTHERN LEYTE, SAINT TOMAS AQUINAS COLLEGE?

    1. Avatar

      Paano po mag avail?

  2. Do you have CAREGIVING COURSE available located near here @
    DINGRAS, ILOCOS NORTE?

    I am very interested please.

    1. How much its cost caregiving NC11 Ormoc City. Thank you

  3. Hi ask ko lang po kung accredited ng Tesda yung school na Asia-Pacific Caregiver and Healthcare Training center na located po sa Unit 302 3F, Panorama bldg (Avon) across SM city annex, 1139 North Edsa Quezon City, Philippines? Salamat po.

  4. Meron po ba IT course ?

  5. meron po ba dito sa ILoilo

  6. Avatar

    Meron ba sa antipolo banda.

  7. How to enroll po?

  8. paano po mag enroll sa caregiving NCII?

  9. Do we have overseas workers, can avail this course

  10. Meron po mga ba Caregiver Course sa Cabanatuan City?

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