BEAUTY CARE NC III – TESDA COURSE MODULE

TESDA TRAINING REGULATIONS FOR BEAUTY CARE NC III COURSE

The TESDA Course in BEAUTY CARE NC III Qualification consists of competencies that a person must achieve to perform temporary hair removal activity, perform body bleach and perform creative nail design.

A student who has achieved this TESDA Course in BEAUTY CARE NC III is competent to be:

• Senior Beautician

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the following requirements:

• Must be able to communicate effectively both orally and in written form
• Must be physically, emotionally, psychologically and mentally fit
• Must be able to perform basic mathematical computation

BEAUTY CARE NC III COURSE MODULE

Course Title: BEAUTY CARE
Level: NC III
Nominal Training Duration :

(Basic Competency) 20 hours
(Common Competency) 18 hours
(Core Competency) 360 hours

TOTAL DURATION: 398 Hours

This course is designed to enhance the knowledge, skills and attitudes of beauticians in accordance with industry standards. It covers basic, common and core competencies in NC III.

COMPETENCIES REQUIRED IN BEAUTY CARE NC III

This units of competency comprising this qualification include Basic, Common and Core Competencies.

To obtain this TESDA Course in BEAUTY CARE NC III, all units prescribed below for this qualification must be achieved.

These units of competency comprising this qualification include the following:

UNIT CODE	CORE COMPETENCIES (360 hours)
HCS515308	Perform temporary hair removal activity
HCS515309	Perform body bleach
HCS515310	Perform creative nail design
UNIT CODE	COMMON COMPETENCIES (20 hours)
HCS515201	Maintain an effective relationship with clients/customers
HCS515202	Manage own performance
HCS515204	Apply quality standards
HCS515205	Maintain a safe, clean and efficient work environment
UNIT CODE	BASIC COMPETENCIES (17 hours)
500311109	Lead Workplace Communication
500311110	Lead Small Teams
500311111	Develop and Practice Negotiation skills
500311112	Solve Problems Related to Work Activities
500311113	Use Mathematical Concepts and Techniques
500311114	Use Relevant Technologies

These guidelines are set to provide the Technical Vocational Education and Training (TVET) providers with information and other important requirements to consider when designing training programs for BEAUTY CARE NC III.

CORE COMPETENCIES

UNIT OF COMPETENCY : PERFORM TEMPORARY HAIR REMOVAL ACTIVITY
UNIT CODE : HCS515308

This unit covers the knowledge, skills and attitude in performing temporary hair removal activity. This involves preparing the client, and shaving and tweezing on desired and agreed part perform cold and hot waxing.

1. Prepare clients
   • Client is consulted on the specific area to be treated and desired hair removing method.
   • Client is advised to remove personal accessories to achieve optimum service result.
   • Necessary tools, supplies, materials and hair removing product are prepared according to OHSC requirements.
   • Client is provided with protective clothing and positioned in a comfortable manner.
   • Skin condition where hair is to be removed is checked thoroughly.
2. Perform shaving and tweezing
   • Plucking or tweezing and shaving tools are sterilized and used according to OHSC requirements.
   • Hair is shaved following direction of the hair strands and growth.
   • Antiseptic is applied on the area to be shaved according to OHSC requirements.
3. Perform cold waxing
   • Skin test is performed on hairless section and if found favorable, area is applied with depilatories using standard application method according to OHSC requirements.
   • Prescribed timeline is followed according to thickness of hair to be removed.
   • The area is washed off with lukewarm water dried up and applied with cold cream.
   • A strip of cotton cloth or cellophane is used to firmly press down the wax to adhere correctly.
4. Perform hot waxing
   • Client is positioned in a correct manner to avoid any error or accident (like burns).
   • Wax is put to boiling point to melt completely according to OHSC requirements.
   • Temperature and consistency is tested by applying a little portion of wax depilatories on the clients desired area to be wax.
   • Wax is spread evenly over the surface using application method with spatula and allowed to harden.
   • Wax is quickly pulled off against the direction of the hair growth and tested area is gently massaged afterwards.
   • Skin surface is washed with mild soap and water, dried up and applied with talcum powder.
   • Residue on the treated area is removed and applied with emollient cream or antiseptic lotion.

UNIT OF COMPETENCY : PERFORM BODY BLEACH
UNIT CODE : HCS515309

This unit covers the knowledge, skills and attitude in performing body leach. This includes preparing the client, preparing the mixture, actual application of bleach on the body, perform checking and retouch on the treated area.

1. Prepare client
   • Client skin condition and types are checked and analyzed through skin test following DOH rules and regulations.
   • All possible skin areas for bleaching are discussed with the client.
   • All potential precautions or skin reactions are thoroughly explained to the client.
   • Client is advised to remove personal accessories to achieve optimum service result.
   • Client is positioned comfortably according to desired body parts to be bleached.
   • Protective clothing and materials are provided to the client.
2. Prepare mixture of bleaching product
   • Quantity and proper mixture are defined according to body size and skin parts following bleaching product specification.
   • Quantity is determined according to body size and skin parts.
   • Protective clothing material is worn during the preparation of the mixture.
   • Correct mixing technique and process is applied to achieve required product effectiveness.
3. Apply bleaching product
   • Mixed product is applied using bare hand on the part of the body starting from the upper portion to the lower body part.
   • Necessary tools, supplies and materials are used in the application of bleaching product following OHSC requirements.
   • Bleached body parts are rinsed and applied with moisturizing product.
   • Bleaching area is covered with floor mat during the entire application process.
4. Perform checking and apply retouch
   • Results are assessed against clients desired outcome through physical touch and visual check.
   • Client is advised on appropriate body skin maintenance program.
   • Tools and materials used are stored at room temperature
   • Wastage is properly disposed according to OHSC requirements.
   • Bleaching activity is recorded for future reference.

UNIT OF COMPETENCY : PERFORM CREATIVE NAIL DESIGN
UNIT CODE : HCS515310

This unit covers the knowledge, skills and attitude in executing creative design on finger and toenails. This involves performing temporary hair removal activity, this involves preparing the client, cleaning of nails, apply desired and agreed creative design.

1. Prepare clients
   • Client is consulted on the type of nail service activity desired.
   • Client is consulted on possible health restrictions.
   • Treatment area, tools, equipment, supplies and materials are prepared for identified nail service activity according to OHSC requirements.
   • Client is advised on maintenance requirements, the advantages and disadvantages of the nail treatment.
   • Nail and skin condition are identified by physical and visual check and specific client requirements to be noted and adopt necessary safety precautions.
   • Contra-indications including infections and nail disorders are identified and referred to appropriate person for treatment according to D.O.H. rules and regulations.
   • Client is positioned safety and comfortably and provided with protective clothing material.
2. Perform cleaning and cutting of nails
   • Cuticles are pushed gently without damage to nail boarder following safety procedures.
   • Nails are disinfected, cleaned and dried completely.
   • Nails are cut and trimmed according to client requirements.
   • Tips are blended and shaped to achieve smooth and even finish according to salon standard.
   • Appropriate sterilized tools are used to perform the cleaning activity according to OHSC rules and regulations.
   • Fingernails are lightly massaged following prescribed movements.
   • First aid is applied / administered in case of accidental cuts and wounds.
3. Apply different creative designs
   • Nail products are applied according to manufacturer’s recommendation.
   • Client is consulted from time to time to ensure safety and comfort during the entire process.
   • If necessary, artificial nail area correctly applied using appropriate tools and equipment.
   • Results are checked to be correct well-balanced, smooth, neat and free from excess product on cuticle and nail walls.
   • Client is advised on after treatment care service.

COMMON COMPETENCIES

UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH CLIENTS/CUSTOMERS
UNIT CODE : HCS516201

This unit covers the knowledge, skills and attitudes required in building and maintaining an effective relationship with clients, customers and the public.

1. Maintain a professional image
   • Uniform and personal grooming maintained to assignment requirements.
   • Personal presence maintained according to employer standards.
   • Visible work area kept tidy and uncluttered.
   • Equipment stored according to assignment requirements.
2. Meet client/customer requirements
   • Client requirements identified and understood by referral to the assignment instructions.
   • Client requirements met according to the assignment instructions.
   • Changes to client’s needs and requirements monitored and appropriate action taken.
   • All communication with the client or customer is clear and complies with assignment requirements.
3. Build credibility with customers/clients
   • Client expectations for reliability, punctuality and appearance
     adhered to.
   • Possible causes of client/customer dissatisfaction identified, dealt with and recorded according to employer policy.
   • Client fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures.

UNIT OF COMPETENCY : MANAGE OWN PERFORMANCE
UNIT CODE : HCS516202

This unit covers the knowledge, skills and attitudes required in effectively managing own workload and quality of work.

1. Plan for completion of own workload
   • Tasks accurately identified
   • Priority allocated to each task
   • Time lines allocated to each task or series of tasks.
   • Tasks deadlines known and complied with whenever possible.
   • Work schedules are known and completed within agreed time frames.
   • Work plans developed according to assignment requirements and employer policy.
   • Uncompleted work or tasks detailed and responsibility for completion passed to incoming shift or other appropriate persons.
2. Maintain quality of own performance
   • Personal performance continually monitored against agreed performance standards.
   • Advice and guidance sought when necessary to achieve or maintain agreed standards.
   • Guidance from management applied to achieve or maintain agreed standards.
   • Standard of work clarified and agreed according to employer policy and procedures.
3. Build credibility with customers/clients
   • Client expectations for reliability, punctuality and appearance adhered to.
   • Possible causes of client/customer dissatisfaction identified, dealt with and recorded according to employer policy.
   • Client fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures.

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS
UNIT CODE : HCS515204

This unit covers the knowledge, skills and attitudes needed to apply quality standards in the workplace.

The unit also includes the application of relevant safety procedures and regulations, salon/organizational procedures and other client requirements.

1. Assess clients service needs
   • Work instruction is obtained and work is carried out in accordance with standard operating procedures
   • Client’s needs are checked against workplace standards and specifications
   • Faults on clients and any identified causes are recorded and/or reported to the supervisor concerned in accordance with workplace procedures
   • Clients profile and service extended to them are documented in accordance with workplace procedures
2. Assess own work
   • Documentation relative to quality within the company is identified and used
   • Completed work is checked against workplace standards relevant to the task undertaken
   • Errors are identified and improved on
   • Information on the quality and other indicators of individual performance is recorded in accordance with workplace procedures
   • In cases of deviations from specific quality standards, causes are documented and reported in accordance with the workplace’ standard operating procedures
3. Engage in quality improvement
   • Process improvement procedures are participated in relative to workplace assignment
   • Work is carried out in accordance with process improvement procedures
   • Performance of operation or quality of product of service to ensure other client satisfaction is monitored

UNIT OF COMPETENCY : MAINTAIN A SAFE, CLEAN AND EFFICIENT WORK ENVIRONMENT
UNIT CODE : HCS515205

This unit covers the knowledge, skills and attitudes needed to maintain client relations. The unit incorporates the work safety guidelines. It encompasses competencies necessary to maintain a safe workplace for staff, clients and others. It also involves the application of health regulations, including personal hygiene practiced by staff members, provision of a caring client environment and the efficient operation of the salon.

1. Comply with health regulations
   • Salon policies and procedures for personal hygiene applied.
   • Procedures and practices implemented in a variety of salon situations in accordance with state and local government health regulations.
2. Assess own work
   • Reception, work areas and walkways maintained in a safe, uncluttered and organized manner according to salon policy.
   • All routines carried out safely, effectively with minimum inconvenience to clients and staff.
   • Waste is stored and disposed of according to OHSC requirements.
   • Spills, food, waste, hair or potential hazards promptly removed from floors according to salon policy.
   • Spills, food, waste, hair or other potential hazards promptly removed from floors according to salon policy.
   • Linen is stored, cleaned and disinfected in line with OHS requirements and salon procedures.
   • Refreshments are provided to all clients.
3. Check and maintain tools and equipment
   • Tools and equipment are stored safely and in position to comply with salon requirements and local health regulations.
   • Tools and equipment are prepared for specific services as required.
   • Tools and equipment are checked for maintenance requirements.
   • Tools and equipment are referred for repair as required.
4. Check and maintain stocks
   • Stock rotation procedures are carried out routinely and accurately according to salon procedures.
   • Stock levels are accurately recorded according to salon procedures.
   • Under or over supplied stock items are notified immediately to the salon supervisor.
   • Incorrectly ordered or delivered stock is referred to the salon supervisor for return to supplier.
   • Safe lifting and carrying techniques maintained in line with salon occupational health and safety policy and government legislation.
5. Provide a relaxed and caring environment
   • Clients are made to feel comfortable according to salon policy.
   • Clients needs are reported to.
   • Clients are consulted on specific desired service.

BASIC COMPETENCIES

The BASIC COMPETENCIES refer to non-technical skills (knowledge, skills and attitudes) that everybody will need in order to perform satisfactorily at work and in society and are considered portable and transferable irrespective of jobs and industrial settings.

UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION
UNIT CODE : 500311109

This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace.

1. Communicate information about workplace processes
   • Appropriate communication method is selected
   • Multiple operations involving several topics areas are communicated accordingly
   • Questions are used to gain extra information
   • Correct sources of information are identified
   • Information is selected and organized correctly
   • Verbal and written reporting is undertaken when required
   • Communication skills are maintained in all situations
2. Lead workplace discussions
   • Response to workplace issues are sought
   • Response to workplace issues are provided immediately
   • Constructive contributions are made to workplace discussions on such issues as production, quality and safety
   • Goals/objectives and action plan undertaken in the workplace are communicated
3. Identify and communicate issues arising in the workplace
   • Issues and problems are identified as they arise
   • Information regarding problems and issues are organized coherently to ensure clear and effective communication
   • Dialogue is initiated with appropriate personnel
   • Communication problems and issues are raised as they arise

UNIT OF COMPETENCY : LEAD SMALL TEAMS
UNIT CODE : 500311110

This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards.

1. Provide team leadership
   • Work requirements are identified and presented to team members
   • Reasons for instructions and requirements are communicated to team members
   • Team members’ queries and concerns are recognized, discussed and dealt with
2. Assign responsibilities
   • Duties, and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy
   • Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible
3. Set performance expectations for team members
   • Performance expectations are established based on client needs and according to assignment requirements
   • Performance expectations are based on individual team members duties and area of responsibility
   • Performance expectations are discussed and disseminated to individual team members
4. Supervised team performance
   • Monitoring of performance takes place against defined performance criteria and/or assignment instructions and corrective action taken if required
   • Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies
   • Performance issues which cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policy
   • Team members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfaction
   • Team operations are monitored to ensure that employer/client needs and requirements are met
   • Follow-up communication is provided on all issues affecting the team
   • All relevant documentation is completed in accordance with company procedures

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS
UNIT CODE : 500311111

This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation.

1. Plan negotiations
   • Information on preparing for negotiation is identified and included in the plan
   • Information on creating non verbal environments for positive negotiating is identified and included in the plan
   • Information on active listening is identified and included in the plan
   • Information on different questioning techniques is identified and included in the plan
   • Information is checked to ensure it is correct and up-to- date
2. Participate in negotiations
   • Criteria for successful outcome are agreed upon by all parties
   • Desired outcome of all parties are considered
   • Appropriate language is used throughout the negotiation
   • A variety of questioning techniques are used
   • The issues and processes are documented and agreed upon by all parties
   • Possible solutions are discussed and their viability assessed
   • Areas for agreement are confirmed and recorded
   • Follow-up action is agreed upon by all parties

UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES
UNIT CODE : 500311112

This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems.

1. Identify the problem
   • Variances are identified from normal operating parameters; and product quality
   • Extent, cause and nature are of the problem are defined through observation, investigation and analytical techniques
   • Problems are clearly stated and specified
2. Determine fundamental causes of the problem
   • Possible causes are identified based on experience and the use of problem solving tools / analytical techniques.
   • Possible cause statements are developed based on findings
   • Fundamental causes are identified per results of investigation conducted
3. Determine corrective action
   • All possible options are considered for resolution of the problem
   • Strengths and weaknesses of possible options are considered
   • Corrective actions are determined to resolve the problem and possible future causes
   • Action plans are developed identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures
4. Provide recommendation/s to manager
   • Report on recommendations are prepared
   • Recommendations are presented to appropriate personnel.
   • Recommendations are followed-up, if required

UNIT OF COMPETENCY : USE MATHEMATICAL CONCEPTS AND TECHNIQUES
UNIT CODE : 500311113

This unit covers the knowledge, skills and attitudes required in the application of mathematical concepts and techniques.

1. Identify mathematical tools and techniques to solve problem
   • Problem areas are identified based on given condition
   • Mathematical techniques are selected based on the given problem
2. Apply mathematical procedure/solution
   • Mathematical techniques are applied based on the problem identified
   • Mathematical computations are performed to the level of accuracy required for the problem
   • Results of mathematical computation is determined and verified based on job requirements
3. Analyze results
   • Result of application is reviewed based on expected and required specifications and outcome
   • Appropriate action is applied in case of error

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES
UNIT CODE : 500311114

This unit of competency covers the knowledge, skills, and attitude required in selecting, sourcing and applying appropriate and affordable technologies in the workplace.

1. Study/select appropriate technology
   • Usage of different technologies is determined based on job requirements
   • Appropriate technology is selected as per work specification
2. Apply relevant technology
   • Relevant technology is effectively used in carrying out function
   • Applicable software and hardware are used as per task requirement
   • Management concepts are observed and practiced as per established industry practices
3. Maintain/enhance relevant technology
   • Maintenance of technology is applied in accordance with the industry standard operating procedure, manufacturer’s operating guidelines and occupational health and safety procedure to ensure its operative ability
   • Updating of technology is maintained through continuing education or training in accordance with job requirement
   • Technology failure/ defect is immediately reported to the concern/responsible person or section for appropriate action